Moore-Built Construction & Restoration

We apologize for our customers frustration and disappointmentWe have credited our customer $back to her Master Card ending in This can take an average of seven days to post to their accountWe highly encourage our customer to change her Kohls.com shopping password every few months to proactively prevent situations like this in the future

We regret to hear the customer lost their ring at one of our store locationsWhile Kohl's is not responsible for any personal lost or stolen merchandise, our store associates will make every effort to assist a customer during this timeIf personal property is unable to be recovered, customers may be advised to file a claim with their local police department or to file a claim with your insurance, if your item was insuredWe do regret any inconvenience that this matter may have caused

I have done as requested: For the first chair, Kohl’s should send me the legs and hardware for the item that was incorrect on original shipmentFor the second item, Kohl’s should send a deliverperson to pick up the item when I am available to deliver the item to the deliverperson (i.e., not on some unknown schedule when I am not free to deliver the itemKohls should refund the money for both of these items immediately, and Kohl’s should give me the option of receiving the same item in direct exchange for the item I am returning

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending... it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

We will be mailing our customer a Kohl's Merchandise Credit, please advise our customer to allow 7-business days to receive

Our records show the customer has received her applicable credit. Additionally, the customer was advised the merchandise was no longer available via Kohls.com. We are glad to hear the customer was able to locate her desired merchandise. We apologize for any inconvenience.

After reading the complaint Kohls contacted me and approved the refund for the item in the form of store creditI am satisfied with the outcome but resent the process and being treated as a criminalIn the future I hope that Kohls will give customers the benefit of the doubt and realize that most people are honest

We regret to learn that the customer was unable to redeem her Kohl's Cash before it expiredOnce the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's CashIn the past, stores may have made an exception to our policy to honor expired coupons; however, going forward this will not be the case and our policy will now be enforcedRegrettably, we are unable to accommodate the customer's request to honor the Kohl's CashWe apologize for any inconvenience,

We do have our premium electronics policy printed on the back of our Kohl's receiptsCertain electronics brands or warranty products must be returned within days from the date of purchase with original packaging and a valid receipt or account look-upRefunds for warranty products are handled by the warranty service providerEven exchanges are not allowed on premium productsThe store must process a return and the customer can repurchase the itemTo view a list of Premium Electronics and Warranty products, please copy and paste the following link in your browser: https://cs.kohls.com/app/answers/detail/a_id/ I hope you find this information helpful and apologize for any inconvenience this may have caused We do stand by our electronics policy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Again, please note that I have the wallet application, did try to have the cashier in question use it to allocate my approximate $left on the Kohl's Cash Reward Money for the deviled egg dish to no avail I also offered her my original online order form whereby I was able to use $towards men's swim trunks and tried to get it pulled up that way - to no avail Finally we got out my year old Kohl's Reward Card to see if we can obtain it that way - to no avail So in every aspect, I did what I was supposed to do as a loyal customer trying to use her 'Kohl's Cash Reward for being a loyal customer Yet, I see that Kohl's doesn't really care nor will address ANY of these issues In fact, they haven't addressed even one of them Instead they told me to download the 'Wallet' (obviously they hadn't even read my complaint as it was stated quite clearly within the text that I had indeed tried to use the 'wallet' application) I find it very curious that they told me the answer to my question was to indeed use that wallet next time and all will be well YET, I clearly stated that we HAD tried to use the wallet and all was not well, therefore it is about the principle of business, customer appreciation and just basic courtesy.Again, this is not about the measly $or the deviled egg dish This is about a year old loyal customer who spends $200-$per month in the Kohl's stores and being so soundly dismissed, unread, unaddressed and rudely treated by their Revdex.com CUSTOMER SERVICE LADY/MAN Can you imagine how they treat customers with issues that don't file a Revdex.com complaint? I shudder to think about it.I will NEVER ACCEPT this resolution and should Revdex.com accept it I will have to live with it But I never will think this is the kind of treatment or resolution any customer should get after an issue that has turned into a debacle and a Kohls customer service joke Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The details in the response from Kohls stating that I would be eligible for only $cash back is incorrectPlease find the snapshot of the Kohls rebate form terms which clearly states that "Limit rebates per product per household"Since I have different products I would have been eligible for $cash backI also had a chat with the Kohls Rebate customer care to confirm my understanding before placing the order and they confirmed that my understanding was correct and I will be eligible for the stated cash backThe kohls rebate chat reference number which confirmed the rebate is The proposed resolution to replace the 40$ kohls cash with a equivalent 40$ gift card and to hold onto the slow cookers which I already have with me does not change the scenario.I would appreciate a better compensation for the miss from their part and also for spoiling my housewarming gift plansRegards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have photo and video evidence of the advertising errorI am sure the company is aware of the error as the advertising error was removed instantly after I spoke to the 2nd representative regarding this matterI have attached screen shots of the advertised offer, but was unable to attach the videoI do have the video available if available to send in an alternative way Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Nick [redacted]

We removed the $ Yes2You (Y2Y) Reward from the January period and will repost this reward in the February earning periodThis will ensure that a $reward is issued, via email, on March 1, which will be redeemable through March

Without more information provided, we are unable to look into our customer's concern furtherAt this point, we do consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As now publicly documented, Kohl's failed to properly address/acknowledge the complaintThe original complaint outlined an in-store pricing dispute, and rather than offering any true solution or explanation, Kohl's provided a "canned" response regarding their purchasing department --- completely unrelated to the issueI trust the Revdex.com is able to comprehend and reviews the comical responses from the businessRegards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be one I accept not because they refunded all the money due me as they did not refund for exchange and did not refund full amount of order in questionMy order was $and they refunded me $Why I do not know but as they had hoped, I am tired of trying to get them to comply I have succeeded in getting all of my friends and family to never shop Kohl's again and that will be satisfaction enough Regards, [redacted]

We have processed a return for Kohls.com order #on 12/29/We advise our customer to allow 10-business days for the credit to appearAdditionally, we advise the customer to update their Kohls.com shopping account log in information, as well as their shipping addressWe apologize for any inconvenience

Our records indicate a Kohl's Merchandise Crest (KMC) was mailed out on June 1,

We regret to learn that the coat ordered was not available when the order was being fulfilledWe make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsWe apologize for any inconvenience this may have caused