Moore-Built Construction & Restoration

I have done as requested: For the first chair, Kohl’s should send me the legs and hardware for the item that was incorrect on original shipmentFor the second item, Kohl’s should send a deliverperson to pick up the item when I am available to deliver the item to the deliverperson (i.e., not on some unknown schedule when I am not free to deliver the itemKohls should refund the money for both of these items immediately, and Kohl’s should give me the option of receiving the same item in direct exchange for the item I am returning

We will be mailing our customer a Kohl's Merchandise Credit, please advise our customer to allow 7-business days to receive

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , that they will do more research and work to resolve my complaint Regards, [redacted] ***

Can a receipt for both purchase and return be provided, so we can research our customer's inquiry a bit further on our end

We have processed a return for Kohls.com order # [redacted] on 11/11/We advise our customer to allow 10-business days for the creditWe apologize for any inconvenienceAdditionally, we advise the customer to update their shopping profile before placing any future ordersWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Please check the tracking number, it was never shipped out! I have tried calling customer service multiple times, none of the agents has any clue about what I asked forThat's why I had to make complaints through this channelI hope and expect you to make it right once for all!!! So if you can, please ship the items out as stated in my order and please make sure that it indeed ships out! Otherwise, please refund the order amount to my original payment method - Kohls gift cards! Please refund back to original cards It's been over a month since you said you shipped out the mechanize credit, so obviously it's got lost or your department never sent it outNow I asked you to refund it back to my gift card (DO NOT send it out) or ship the items in my order! Regards, [redacted] ***

We regret to learn that the customer was unable to redeem her Kohl's Cash before it expiredOnce the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's CashIn the past, stores may have made an exception to our policy to honor expired coupons; however, going forward this will not be the case and our policy will now be enforcedRegrettably, we are unable to accommodate the customer's request to honor the Kohl's CashWe apologize for any inconvenience,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Kohl's liesThe MVC shipping codes are not sent quarterlyThey were sent monthlyI have not received a free shipping code or an MVC email since the end of OctoberI received an email from the corporate office and was told the rep would be in all day and to call herI called herShe was not inI left a message and she never called me backI am not surprised.Not sure why Kohl's does not want to take responsibility for this and own itMany customers experience this problem with emails, including my nieceI have experienced this twiceI am losing all interest in Kohl's, and I think this complaint should be left on the Revdex.com site and the conversation ended since it is not going anywhereMost companies care and go overboard for their loyal customersNot Kohl'sI am sick of dealing with thisI think it has Revdex.com complaint has been going on for long enough where I say I am not satisfied Regards, [redacted]

We apologize for our customers inconvenience due to the missing item While we are glad the item was reordered, we regret to learn it has yet to be creditedPlease know, we processed a credit for our customer in the amount of $back to his Kohl's Charge ending in He will see this credit in an average of seven daysPlease also let our customer know, this is the amount that was paid for the item when he originally purchasedit on order #5*

As the customer states they did not receive the Kohl's Merchandise Credit (KMC), we issued a replacement, in the amount of $48.94, as a courtesyAs such, please allow 7-business days for delivery, via mail

We removed the $ Yes2You (Y2Y) Reward from the January period and will repost this reward in the February earning periodThis will ensure that a $reward is issued, via email, on March 1, which will be redeemable through March

We have processed a return for Kohls.com order #on 12/29/We advise our customer to allow 10-business days for the credit to appearAdditionally, we advise the customer to update their Kohls.com shopping account log in information, as well as their shipping addressWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowHi, Putting aside the $Kohl's cash, since they are focused on the a $12.xx for socks I ordered on the web site, they SHOULD'VE have been refunded as well since they were out of stick.When I placed my order on 3/24, my original order was around $220.xx (with the socks in the total)I put in the 15% off code, which dropped my total downWhen I got the email confirmation, it listed the $220.xxWhen I got home that evening, I went online to their customer service departmentThey told me the socks were cancelled as of out stock, which was fine, that happensI said how my 15% off wasn't applied to my order and was told that was corrected and was refundedThe charge sat out there as pending for a week, but was never correctedIn the end, my charge at that transaction was $209.xx (the total minus the socks), which I was told I would have the 15% refunded.As for the $Kohl's cash, maybe their customer service people in the store should mention thatI explained my goal was to exchange the shirt, which they didn't have in stockI then said I would like to exchange it for the two shirts I found and I could pay the differenceI was told they couldn't and I would have to return it and buy those separatelywhich was fineThere was no mention of deducting $from the return, she just went ahead and did it.As for Kohl's comment on my spending the Kohl's cash, it's not like I had a choiceThe Kohl's cash was set to expire on 4/and per their web site, my order was not expected to arrive until 4/I am not sure how I would know there would be something that wouldn't fit before any of it arrived and if I had waited, the $in Kohl's cash would be $My order arrived after the Kohl's cash was usedUnlike Amazon, where you have your merchandise in hours, Kohl's took a week before even shipping itThanks Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be one I accept not because they refunded all the money due me as they did not refund for exchange and did not refund full amount of order in questionMy order was $and they refunded me $Why I do not know but as they had hoped, I am tired of trying to get them to comply I have succeeded in getting all of my friends and family to never shop Kohl's again and that will be satisfaction enough Regards, [redacted]

Without more information provided, we are unable to look into our customer's concern furtherAt this point, we do consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As now publicly documented, Kohl's failed to properly address/acknowledge the complaintThe original complaint outlined an in-store pricing dispute, and rather than offering any true solution or explanation, Kohl's provided a "canned" response regarding their purchasing department --- completely unrelated to the issueI trust the Revdex.com is able to comprehend and reviews the comical responses from the businessRegards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Nick [redacted]

So basically I was forced to purchase $workth of Kohl's Cash as a penalty for returning merchandise that yields Kohl's CashI made purchases and returns, that should yeild balance.In my case I have coupon that expire and my credit card is $shortRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We regret the customer's Registry certificate arrived expiredAt this time we are able to confirm that the customer's information was sen tot our Registry Department to re-issue the certificateWe advise the customer to wait 2-weeks to receive thisWe apologize for any inconvenience

We regret to learn that the coat ordered was not available when the order was being fulfilledWe make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsWe apologize for any inconvenience this may have caused