Moore-Built Construction & Restoration

Upon review of our customer's concern, we have determined the followingThe customer placed Order on December 05, Once a order is submitted, the customer does receive an email generated automatically with all the details regarding their order including billing and shipping informationOur system does allow our customers a minute window to edit or cancel a order their ordersOur customer first contacted Kohl's on December 08, to notify us if thisUnfortunately, the customer us still responsible for the package.https://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MjI0...⇄

Our customer has reached out to us via a different channelIt shows a refund was processed on February 17, in the amount of $to the Master Card ending in Please advise our customer to allow 7-business days for it to appear

As we were able to verify the necessary information, we lifted the restriction on the shopping profileHowever, in accordance with the Kohls.com Terms and Conditions, all submitted Kohls.com orders are subject to further review, which could lead up to cancellationFor assistance with finding a similar cookware set, please contact Kohls.com, via phone, at ###-###-####

We stand behind our previous decision and respectfully decline any additional compensationAs such, we consider this matter resolved

We apologize for our customers frustrationWe have scheduled a UPS pickup request for the two remaining bar stools (1ZY487292695284063, 1ZY487292697996077)We will process a credit for the two items, in the amount of $209.31, to her Kohl's Charge card, once we have confirmation that UPS successfully picked the items up

We have processed a return for Kohls.com order # [redacted] on 12/16/We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

We regret to hear the customer did not receive her anticipated items from Kohls.com order #At this time we request the customer reply with the SKU or UPC information for the missing items so we may attempt to resolve her concernsWe apologize for any inconvenience

Our records show a return for Kohls.com order #was processed on 01/26/We advise our customer to allow 7-business days for the creditWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] As you can see in the attached photos, the shipping box is so severely damaged that it can not be used to ship anything in The photos also reflect the damage to the items Once again, the items are too heavy to return at a Kohl's store Unless someone from Kohl's can come to my house and pic these items up and give me either a credit on my account immediately or hand me a refund check, I expect Kohl's to refund $to my account immediately without returning the damaged items Someone at Kohl's needs to take responsibility for this poor packing and shipping as well as poor customer service response time in resolving this issue Who is going to make this right!? Regards, [redacted]

As the prices did not change on any of the items on the second order, we will not be price adjusting this orderWe have credited our customer in whole for the initial order, excluding the dress which was received, in the amount of $to her VISA ending in 3547, as well as sent her a gift card via mail for $As our customer has been made whole, we consider this matter closed

We did advise customer it is not a Kohl's error

We have processed a return for Kohls.com order # [redacted] on 12/22/15, back to the customer's [redacted] ending in ***We advise our customer to allow 10-business days for the creditWe sincerely apologize for any inconvenience

We are more than happy to research our customer's inquiryPlease have the customer provide the order numbers for the items in question so we may research further

We partnered with our Corporate Refund department and requested they mail out a Kohl's Merchandise Credit in the amount of $as of April 22,Please advise the customer to allow 7-business days to receive in the mail

Kohl's is unable to place orders via the Revdex.com portalOur customer can call our customer service number at ###-###-#### and reference incident 170524-012463, in which we noted the price honoring for her item to reflect her previous orderFor the inconvenience and frustration our customer experienced, we are more than happy to send our customer a $gift cardIf the customer agrees, please have them reply with their mailing address

We have mailed out our customer replacement gift cards to replace the original ones used in the orderIf our customer would still like the gift card and the coupons , we are more willing to send it to her for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Couple items I would state, first I did not put the wrong account number on the order I always double check my information before I submitted it, your system some how changed the account number The last rep I spoke to (on Tuesday, October 6th [redacted] ***) stated that my account was linked to the correct card number, and there is no way I would be able to enter the wrong account number.If the check is not received, this complaint will be requested to be opened again Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The Kohls.com website clearly showed that I had selected the "Dove" color for the batch towels, but after I submitted the order their system changed my color selectionI want to speak with the actual Kohls Corporate Customer Service Manager about this extremely poor customer service Regards, [redacted] ***

In order for Kohl’s to locate the original order that was sent incorrectly we need more order informationWe cannot locate an order that was sent to our customer for SKU Please advise customer to respond with their order number