Moore-Built Construction & Restoration

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Bethany Wilson

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]As previously stated, had I been supplied with your policy prior to broken promises from two of your reprensentatives, this response would suffice.The lack of empathy in your response is ridiculous and I will never return to Kohl's as a customer. Regards, [redacted]

We apologize for the disappointment and frustration this caused our customer. She is welcome to return any items to the store for a refund, or exchange. As the five missing items have been reordered for our customer, we respectfully decline any additional compensation. As such, we consider this matter closed.

We have applied an additional credit in the amount of $40.00 to the Kohl's Charge ending in 0273. Please advise our customer to allow 3-5 business days.

We will be partnering with our rebate department. Once a response is received, we will be happy to follow up with our customer.

Revdex.com: The business has NOT replaced this damaged order, they keep saying they aren't able to do such a thingI asked them to escalate, override that inability, and have Corporate make sure replacement was sentThey've done nothing of the sort, by continue to state they've remedied this.Further, the fact that their foreign call center employee pressed me repeatedly for my FULL social security number, keeping me in the phone 3/of an hour, doing nothing with regard to the issues, is very concerningI'm happy to share the screenshot of how long I was kept on phone with Filipino repAlso, I'm reading the complaints against Kohls here and other places online, absolutely do not plan to continue my account with themI'm just waiting for them to replace what they messed up, pack a replacement properly to avoid damage, and hey it here ASAPThey seem to try to Stonewall my requests to make right the error they madeTo say one received a replacement is a bald-faced LIE I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThey did not mention about money which was disappear after return and kohls cash USD ( returned amount received was +USD kohls cash deduction still USD missing in transaction) & $(Returned amount received was +USd kohls cash , still USD was missing in transaction ) [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My mailing address I [redacted] ***3Regards, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11899589, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My order was sent to an unknown person, which includes my name, address, and credit card information Kohl's has refunded my credit card, but has not responded to my request to provide credit monitoring service for years I requested this in my original Revdex.com complaint as well, and there is no mention of it in Kohl's response I do not know who received my package, or what that person intends to do with my personal information Kohl's should be doing something in efforts to protect me from identity theft as my personal information is now in the hands of someone else Regards, Genoveva D***

They are telling it's my mistake because I didn't ask about my cash ($300), but I asked them by phone in 12-30-after days after I received my order (TV)Then they sent the coupon after minutes from my call, but the coupon was invalid.So I would like to ask, how is it my mistake? I asked them when I didn't receive my cash

Our customer has reached out to use through another channelIt appears that we did apply a $credit to the customer's Kohl's Charge ending in and resolved our customer's concern

We apologize for the inconvenience and frustration you experienced in regards to not receiving a call back as requested originally One of our advisors in our Executive Offices, did leave you a voicemail for you today, to follow up with your concern and address it further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Kohls contacted me offering to give me a discount code (which is widely available on the internet), and either accept my return or pay for the alterations to get them hemmed correctly (since Kohls had removed the original hem)I find this solution completely unacceptable, especially after hearing that another friend of mine who had ordered the same pair of pants for the same event, also had the same alterations made to remove the hem (poorly I may add) and tag alteredI find this to be completely unacceptable, and Kohls needs to acknowledge that this business practice is unacceptable and to provide the proper compensation for our trouble and the inconvenience that this whole ordeal has caused Regards, [redacted]

We apologize for the disappointmentAs a police report was filed, we credited the full order in the amount of $78.60, on December 28, which will post in an average of seven days to the VISA card ending in Additionally, Blue Kohl’s Cash in the amount of $was issued, via email, with a redemption period of daysGoing forward, please consider shipping orders to secure locations, such as a UPS or FedEx stores

As stated on the back of the receipt 'Did you pay with a check or debit card? You'll get cash, a Merchandise Credit, or a corporate refundThe refund was processed in accordance with our return policyWe apologize for the inconvenience our customer has experienced

We stand by our previous responseWe apologize for any additional disappointment

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for the quick corporate response, which restores my faith in Kohls Regards, [redacted] ***

We apologize for the disappointmentOur records indicate the items were delivered to the correct address in Virginia, via FedEx and UPS, on December However, on December 24, we refunded the full order in the amount of $55.62, which will post in an average of seven days to the Discover card ending in ***

We apologize for the disappointmentAfter thorough review of the two items, our records indicate that the model numbers and specifications are differentFurthermore, the item on Walmart.com is not shipped and sold by Walmart, but through a third party online retailerAs we do not price match with online retailers, we respectfully decline the desired settlement requestFor additional information on our price matching policy, please reference the following link; https://cs.kohls.com/app/answers/detail/a_id/90/kw/price%20match

We stand by our previous responseIf the customer requests to speak with someone directly regarding the matter, they may contact us at ###-###-####