Moore-Built Construction & Restoration

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I wish this had not occurred to begin with and Kohl's can figure out a better resolution in the future when situations like this occurredAll over $- and while some may say I am foolish for this - I kindly disagreeTo the executive who told me "I bought someone their Christmas gift" - I hope you can find a better customer service response in the future To the Revdex.com of Wisconsin - I sincerely thank you for making every effort to resolve my matterWe, the consumer, are lucky to have an agency like this Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I returned all the items in the order since you refused to help and I won't be shopping at kohld anymore and you deducted the price of the kohls cash you gave me from the order claiming I spent it when I haven't! This is illegal to withhold money from me for a coupon I didn't not spend, how do you explain this?????? Regards, [redacted]

Our records show we received the customer’s complaint through another channel and her concerns have been addressedThe customer has been informed that once the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's CashIn the past, stores may have made an exception to our policy to honor expired coupons; however, going forward this will not be the case and our policy will now be enforced Regrettably, we are unable to accommodate her request to honor the Kohl's Cash We apologize for any inconvenience

We apologize for the disappointment. As the address was inadvertently changed, on December 4, we credited $33.79 in compensation for the missing items, which will post to the VISA card ending in 3943 in an average of seven days. Additionally, we removed the old address from the shopping... profile to prevent any address rerouting issues from happening again. Lastly, since unfortunately the items are now out of stock, we would not be able to process a reorder.

We apologize for the customer’s confusion. There are very specific dates that customers can either earn or redeem Kohl’s Cash. These dates are listed on our advertisements; and when offered, on our Kohls.com landing page. We cannot generate a Kohl’s Cash certificate on a purchase that was not made... during an earning period.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Instead of requesting compensation then I would like for someone higher up than an associate at their customer service line to reach out to me

Please let our customer know that we stand behind our previous responseOur customer is welcome to return the rug in the store for full price with a receiptAs I understand she does not live close to a Kohl's store, this can be done next time she is by a Kohl's, as there is no deadline to make returns for this item

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received a refund of $on 12/14/ Their apology is meaningless and I will never use Kohls again Regards, [redacted]

We have made the business decision to send three new gift cards, in the amount of; $320.00, $488.90, and $200.37, which will arrive via mail within 7-business days

We apologize for the disappointmentWe verified the Kohls.com order ending in was lost in transitAs such, on December 26, we returned the missing item in the amount of $34.39, which will post to the Master Card ending in in an average of seven daysAdditionally, Blue Kohl's Cash in the amount of $was issued, via email, which has a redemption period of days

We regret part of the customer's order was damagedAt this time we advise the customer to reply with their BOPUS order number as well as the damaged SKU/UPC information for a creditWe apologize for any disappointment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] packages in total to answer Kohl's question

After reading the complaint Kohls contacted me and approved the refund for the item in the form of store creditI am satisfied with the outcome but resent the process and being treated as a criminalIn the future I hope that Kohls will give customers the benefit of the doubt and realize that most people are honest

Our records indicate the customer spoke with Kohls.com on 08/15/Her Rewards account was merged, and all her applicable points were confirmedHer current $certificate is valid until 08/31/and is available online

We apologize for our customers frustration and disappointmentWe have credited our customer $back to her Master Card ending in This can take an average of seven days to post to their accountWe highly encourage our customer to change her Kohls.com shopping password every few months to proactively prevent situations like this in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintThe order numbers the business requested are listed below but they did not offer any resolution to this complaint I am still waiting to hear about a solution you please forward this message on to the business.Order 5643257632, 6491528286, 6491628682, 6491629174, 6494982586, 6510467517, 6626903723, 6626906263, 6640620755, 6640554188, 6641131356, 6642413921, 6643032403, 6643132209, Regards, [redacted]

We regret to hear the customer lost their ring at one of our store locationsWhile Kohl's is not responsible for any personal lost or stolen merchandise, our store associates will make every effort to assist a customer during this timeIf personal property is unable to be recovered, customers may be advised to file a claim with their local police department or to file a claim with your insurance, if your item was insuredWe do regret any inconvenience that this matter may have caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending... it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

Our records show the customer has received her applicable credit. Additionally, the customer was advised the merchandise was no longer available via Kohls.com. We are glad to hear the customer was able to locate her desired merchandise. We apologize for any inconvenience.