Moore-Built Construction & Restoration

Our customer is working directly with our store manager in regards to addressing their concernAt this time, we consider this matter closed

Our rebate department has agreed to mail our customer another $rebate card as agreedPlease advise our customer to allow 4-weeks to receive via USPS

We apologize for the disappointmentWe verified the Kohls.com order ending in was inadvertently shipped to the incorrect addressAs such, on January 25, we credited the full order in the amount of $54.53, which will post to the Kohl's Charge card ending in Blue Kohl's Cash in the amount $was also issued, via email, with a redemption period of daysTo avoid issues like this in the future, we have removed the old address from the customers shopping account

Our records indicate three separate Kohls.com orders were placedThe first Kohls.com order, ending in 3878, which was submitted on November 19, at 11:PM CST, did not earn Kohl's Cash as it was placed during a non-earning periodThe second Kohls.com order, ending in 8973, was placed on November 20, and qualified for $Kohl's CashAccordingly, this was sent, via emailThe third Kohls.com order, ending in 6234, was placed on November 23, and qualified for $Kohl's Cash, which was issued, via email, as wellGoing forward, please know that Kohl's Cash is earned up until 11:PM CST on the last day of the earning periodFor more information regarding Kohl’s Cash earning and redemption periods, please access the following link; https://cs.kohls.com/app/answers/detail/a_id/As the correct amount of Kohl's Cash was issued, we respectfully decline any additional reimbursement

Our records indicate we received the customer complaint through another channel and have addressed her concernsOur research shows the mis-shipped order was not due to a Kohl's errorThe customer has been informed we are unable to accommodate her request for a refund

We are unable to determine the nature of the customer's complaint with the provided informationWe advise the customer to reply with specific details of how we may assist them

We apologize for the inconvenience our customer experienced with online Order We just need more information in order to address our customer's concernCan the customer confirm which items were not received

We regret to hear of the customer's recent Kohls.com frustrationsOur records show return credits for Kohls.com order # [redacted] were processed on 12/10/and 12/12/15, back to the customer's VISA ending in ***We advise our customer to allow 10-business days to receive theseAdditionally, any complaint filed through the Revdex.com will be addressed through the Revdex.comIf the customer would like to speak with someone directly regarding their frustrations, they may reach us at ###-###-####We apologize for any additional disappointment

Our records indicate a return was processed for Kohls.com order number [redacted] on 10/01/This merchandise was shipped directly from the vendor, and not a Kohl’s warehouseWe apologize for the error and the inconvenience We also apologize for the lack of assistance received

We apologize for the frustrationWe have processed a credit in the amount of $55.20, in compensation for the missing item, to our customers Kohl's Charge card ending in 8099, on October 5, which will post in an average of seven days

Our records show the new Kohls.com order # [redacted] was placed on 02/08/16, and delivered on 02/10/ We apologize for any additional disappointment

On November 20, our records indicate that the credit for the price adjustment, in the amount of $93.00, posted to the Kohl's Charge card ending in

We have processed a credit for the total shipping cost back to the customer Discover card ending in ***We advise the customer to allow 5-business days for the credit to appearWe apologize for any additional disappointment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I needed a chance to read and reply to this request !This was a a error on kohls and I know they were able to credit my account - they chose not to because they get away with doing bad business - I don't not agree with this out come ! I will be pulling my account with kohls and telling all about how the steal Regards, [redacted]

Please have the customer verify the order numberWe are unable to link the customer's email provided in the complaint to an email on a order

Upon review of our customer's concern, it does show our customer was refunded for the canceled orders, and the gift card numbers provided do have a balance on themDoes the customer have their gift cards in their possession?

As the Kohl's gift cards were purchased on a third party website, please contact them for further resolutionAs such, we consider this matter closed

Our records indicate we received the customer’s complaint through a different channel and the customer has been addressedThe customer has been informed who initiated the suspension of their Kohl's Rewards account, and that we are unable to reactivate your Kohl's Rewards access

Our customer has been compensated accordingly for the replacement rugAs such, we consider this matter closed

On April 19, Kohl's Corporate Refund spoke with the customer and was able to verify the requested informationHowever, as the original purchase was made over months ago, we issued out a Kohl's Merchandise Credit (KMC) for the amount of $149.74, which will be delivered, via mail, in an average of 7- business daysAs such, we consider this matter resolved