Moore-Built Construction & Restoration

This return credit time frame is an estimate we give based on the credit card provider's release of funds guidelinesWhile we process all credits in a relatively short period of time, the credit card provider may have certain processes in place that prevent an instant release of funds back to the card Additionally, we apologize for the inconvenient and disheartening situation regarding the customer's Kohls.com experienceWe regret any inconsistencies and multiple contacts that you had to endure to reach a final resolutionWe would like to assure the customer that this is not indicative of our serviceThe customer's concerns have reached a high level and have been shared with our E-Commerce Executive Department to ensure that our best practices are executedWe apologize for any additional disappointment

Our rebate department has responded and have confirmed they did mail out a $rebate prepaid card to [redacted] ***, (tracking number 76226711) which was the name on the rebate form.They have agreed to mail out once again to the address submitted on the rebateThe address this will be sent to is : [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Kohls is obviously using very deceptive sales techniques to increase the retail store salesThe display signs they are using to display the information are LCD and can't be read unless you are withing an inch of the signThey also are worded to confuse the customersKohls has done nothing to fix this serious problem Regards, [redacted] ***

We apologize for the inconvenience our customer experienced due to Order We have processed a full refund in the amount of $This will be applied to the Kohl's Charge ending in Please allow 3-business days for the credit to post to their Kohl's card

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have shared this issues to Ibotta, MrRebates and RetailmenotAnd in all my Facebook Pages! This is the most unprofessional company I have never dealt withGlad I have Belk, JcPenney and credit cards because I'm returning everything purchased in the last few months and NEVER shopping at Kohl's again??This smiling because I spend MY money where I received Good Customer ServiceNow I consider this matter Closed as well! Regards, [redacted] ***

We have processed a return for Kohls.com order # [redacted] on 12/29/15, back to the customer's Master Card ending in ***We advise our customer to allow 10-business days for the creditWe apologize for any inconvenience

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowthe response received from a Kohl's had nothing to do with my orderNone of the orders referenced were mineThe Kohl's charge they referred to is not mineI received a partial refund to my Kohl's charge and the rest in Kohl's cashI want the entire refund on my Kohl's charge as I should have been able to use the Kohl's cash spent on the rest of my order (it was large)Not only should I be refunded completely to my card, I should be compensated due to the time and effort I have had t put into getting my money backMy daughter now does not have the boots she wanted for Christmas [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Please know the correct procedure was followedSince the original packaging slip was presented the full return price was honoredSubsequently, the Kohl's Cash earned on the purchase was canceled outAs such, we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As said earlier the store did not take it so I came to Revdex.com.Please let me know the update and reopen the case Regards, [redacted]

Kohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received)Regrettably this was not a Kohl’s Cash earning periodWe apologize for any disappointment

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to let you know that I pushed I do not accept this response in error to my Kohl's complaintI misread what they wrote and initially believed they were subtracting $from my amount dueI would like to accept this as resolved and apologize for the misunderstanding Regards, [redacted]

We apologize; however, the file the customer attached shows incorrect informationWe stand behind our previous resolution, as the customer used four different Kohl's Gift Cards, totaling $66.76, on this transactionAs such, the issuance of a Kohl's Merchandise Credit (KMC) for the return was correctPlease see the referenced attachment for the items in the order that were placed using these gift cards

Our records show the customer’s concerns escalated to the Executive Office, and she was informed that she was not able to receive her requested credit without proof of purchaseShe was provided a gift card as a courtesy to herOur records also show the customer accepted a Kohl’s Merchandise credit for her non-receipted returnShe was also provided a gift card from our Kohls.com Customer ServiceThe customer has already been advised her return options, and we are unable to accommodate her request for any additional credits

We apologize for the inconvenience and frustration our customer experienced with online Order [redacted] We have processed a full refund for $which will be applied to our customer Kohl's Charge

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Better... Business Bureau:Thank you for the update. I await a response from the store, or otherwise. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

Certain electronics brands or warranty products must be returned within 30 days from the date of purchase with original packaging and a valid receipt or account look-up. Refunds for warranty products are handled by the warranty service provider. Even exchanges are not allowed on premium products.... The store must process a return and the customer can repurchase the item. To view a list of Premium Electronics and Warranty products, please copy and paste the following link in your browser: https://cs.kohls.com/app/answers/detail/a_id/1086. We hope you find this information helpful and apologize for any inconvenience this may have caused. Kohl's does stand by their premium electronics policy.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] REGARDING THE NEED FOR ME TO CONTACT UPS TO "RELEASE" THE PACKAGE SO IT CAN BE SENT TO KOHL'S, KOHL'S MEANS RE-SENT THE RETURN HAS ALREADY BEEN SENT TO KOHL'S AND REJECTED, UNOPENED, BY KOHL'S!!! HERE'S THE STORY: On July 28th, THE DAY THAT I INITIATED THE COMPLAINT AGAINST KOHL'S, I did so in response to a call I made to UPS to inquire about the status of my return The UPS agent informed me that Kohl's receiving agent refused to accept the return, CLAIMING THE RETURN WAS SENT TO THE WRONG ADDRESS! The address was the one supplied by Kohl's on the return requisition form it sent to me, and which the UPS delivery driver accepted as LEGITIMATE! The agent to whom I spoke at UPS verified for me the address on the requisition form The address is: Kohl's, Return Center, Salzman Road, Middletown, Ohio 45144- This is exactly the address Kohl's lists on it's website if one wishes to return an item I INFORMED UPS TO SIMPLY RE-SEND THE PACKAGE TO THAT ADDRESS UPS INFORMED ME THAT, BECAUSE KOHL'S HAD REJECTED THE RETURN, KOHL'S HAD TO REQUEST THAT THE ITEM BE RE-SENT KOHL'S REPRESENTATIVE IS LYING TO YOU

We regret the customer did not receive their cancellation e-mailOur records show we have processed a return for Kohls.com order #on 12/13/15, back to their Discover ending in We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] **

I have documentation proving that Kohls did not uphold their promise to reorder my merchandise that they neglected to ship, at the same priceNow the company is requesting I spend more money with them