Moore-Built Construction & Restoration

Upon review of your concern, it does show the full return was done on November 26, which is why the original was voidedAnother $in Kohl's Cash was reissued the on November 26, 2016, since it was returned, so the Kohl's Cash was handed to whomever made the return on November 26, We have researched it further and at this time, considered this matter close

We have reviewed the customer's Kohl's Cash claimWe have processed a credit for the missing Kohl's Cash to the customer's account on 12/07/We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountWe apologize for any inconvenience

We called the customer directly and advised the him we will be sending him a gift card in the amount of $to resolve our customer's issue

We would like to confirm that there is no record of any known system error that would have prevented the customer from using the Kohl's Cash before its expiration dateAs a one-time courtesy we have processed a $credit to the customer's Kohl's Charge ending in ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Had Kohl's handled this properly I would have never had to even file the complaint to begin withThank you for the resolution Regards, Nicole [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is a different answer than I received from Kohl's (a printer error? really? If it was a printer error, why was nothing done until I contacted the Revdex.com?) As I do not yet have this refund, and do not believe that they actually did mail it on January 26th (when I spoke with a representative from Kohl's, I was told that they didn't know what happened to my refund, and that it would be another 1-months while they "looked further into the matter") This matter is not resolved until I actually receive my refund Regards, [redacted]

We deeply apologize for the disappointmentAs we verified that the order was inadvertently shipped to a different address, we were able to process a reorder for six items which were on her initial order, and will be shipped accordinglyShe is welcome to track the status of this order on her Kohls.com shopping accountUnfortunately, as the remaining items were out of stock, on November 28, we credited her for these items in the amount of $604.70, which will post in an average of seven days to her VISA card ending in *** Additionally, we credited a separate $to the VISA, in compensation for broken dishes that were received

The customer is receiving the refund in the same way she paid for the itemA partial amount of the purchase was paid for in Kohl's CashAccordingly, this portion is being refunded in Kohl's CashThe other portion of this item was paid for on the Kohl's Charge card and is being returned to that same payment methodAs such, we consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Kiran [redacted]

We apologize for the inconvenience our customer experienced with online Order A refund has been processed as January 03, in the amount of $Please advise our customer to allow 7-business days for it to reflect

We apologize to the customer for the frustrationWe have refunded her American Express ending in for $This credit will be visible in an average of seven daysAdditionally, $of Blue Kohl's Cash was sent via email to our customer

We apologize for the disappointmentAs we verified that a package from the Kohls.com order ending in was lost in transit, we issued a credit in the amount of $31.97, on December 12, which will post to the Kohl's Charge card ending in in an average of seven daysAdditionally, Blue Kohl's Cash in the amount of $was issued, via email, with a redemption period of days

I again am gonna state that I have faxed proof to your corporation twice now I have confirmed again today it that was received October 19th I spoke with John a CSR at your corporation and he's the only one that's been willing to help me this far he stated you do have the FAX again and he has sent an email to your people to work on this this needs to be resolved this is the on long enough for you to refund me $that you owe meI'm just not understanding how [redacted] called me and I have a voicemail stating that you guys did find the problem and that the money would be issued back to me now you can't seem to find it again when is the story going to match up and when am I going to get my money back that's what you need to work on I am not trying to be evil I am just frustrated and not understanding the problem

We regret to hear the customer was missing an item in her recent Kohls.com orderWe have processed a return for the missing item from Kohls.com order # [redacted] on 02/12/We advise our customer to allow 7-business days to receive thisWe apologize for any inconvenience, as well as the poor customer service experience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowWhen I attempted to exchange my rug the first time I had my receipt and Military ID in hand There will not be a return visit to Kohls after this experience I understand that it may have been a new employee that refused to assist me on my first attempt but I am assuming whoever I am corresponding with now specializes in Customer Service Although I am responding on my break using my smart phone, I am sure I clearly explained I was not asking employee to go against policy and ate the additional cost and time it took to haul my defective rug The rug has been loaded into the SUV for donation to Habitat for Humanity in the morning I am disappointed in the resolution I was offered and Kohls could have at least offered to provide me with a prepaid shipping label to return with less cost and time on my partI am assuming Kohls does not feel that the loss of one customer is detrimental enough to even attempt to offer a fair resolution I can assure you that I will never spend one dime of my hard earned money again and will post the link to our conversation for my co-workers, fellow soldiers and family to seeI ensure you a corporation this large has the means to provide a shipping label but customer value and appreciation ranks far below profits and margins on their list [To assist us in bringing this matter to a close, we would like to know your view on the .matter.] Regards, Rachel Winn

We have processed a $gift card for our customer as agreedAT this time, we consider this matter closed

We apologize for the inconvenience and frustration our customer experienced with online Order We have confirmed a credit in the amount of $has been applied to the Visa ending in on March 21, Please advise our customer to allow 7-business days for it to reflect

We apologize for the disappointmentAs we verified that a package from the Kohls.com order ending in *** was lost in transit, we issued a credit in the amount of $18.45, on December 14, which will post to the Kohl's Charge card ending in *** in an average of seven daysWe respectfully decline any additional compensation and consider this matter resolved

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Our customer would need to contact ###-###-#### in order to obtain information in regards to her corporate refund