Moore-Built Construction & Restoration

The gift card was processed on December 15, Please advise our customer to please allow 7-business days to receive via USPS

We apologize for the inconvenience the customer experiencedKohl's return policy is posted in our Customer Service areas, on the back of our sales receipts, and on our website at www.kohls.com for our customers' convenience.The following is an overview of our return policy:With a original receipt:•A cash or credit refund based on your method of payment•An even exchange•A Kohl's Merchandise Credit•A corporate-issued refundWith a gift receipt:•A Kohl's Merchandise Credit•An even exchange•A corporate-issued refundWithout a receipt:•A full refund on your original tender if you paid with a Kohl's Charge or any other major credit card•An even exchange•A Kohl's Merchandise Credit based on the lowest 13-week sale price•A corporate-issued refundIf the original purchase was made using a check, the customer will receive cash if you have your original receiptWithout your receipt, you will receive a KMC based on the above policy.For your security, we may ask for a valid form of identification

We have attempted to contact our customer directly to address her concernsPlease have the customer contact ###-###-####, at her convenienceA voicemail was left this morning

Regrettably, Kohls.com orders can not be combined to earn additional Kohl's CashWe are unable to comply with the customer's request for any additional Kohl's CashWe apologize for any disappointment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below That's ridiculous! You want me to return it, and re-buy it? That's INSANE! You did not give me any indication when I was purchasing the item that I was NOT receiving the Kohls Cash I am NOT a frequent shopper of yours I would not "know" what the "rules" are, I go by your commercials and your website! Your website shows KOHLS CASH This is a DECEPTIVE practice It's WRONG! I can't believe you want me to RETURN the product and rebuy itthat's absurd! Regards, [redacted] ***

We have sent the check to the updated addressAs such, we consider this matter resolved

We apologize for the frustration; however, as of December 5, our records indicate that the Kohls.com pricing is correctly showing $Please know that the item also has a $shipping surcharge, As such, our customer is more than welcome to purchase this product at the stated price

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]That is not correct Kohl cash is not a promotion because I have to spend to get cash back like a credit cardFurthermore, the system allowed itI went back and tried another time and used my Kohl cash last, there were no issue this timeSo your response was a lie to cover your lack of training Regards, [redacted] ***

We apologize for any inconvenience the customer experienced in regards to online order We have processed a full refund for the inconvenience in the amount of $This will be applied to the Kohl's Charge ending in We also will be partnering with upper management in regards to the orderWe can confirm the customer did enter the correct address, but somehow the system did change it overWe will definitely be looking into this for our customer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Joyce [redacted]

We apologize for the disappointmentAs we verified the package was damaged while in transit, we issued a credit on December 14, in the amount of $145.51, which will post in an average of seven days to the Kohl’s Charge card ending in If you would like this item replaced, another order would have to be submitted by you on Kohls.comIf the item proves to be more expensive, we are more than happy to price adjust it to the amount that was originally paidAs such, please respond back with the new order number so we can accommodate accordingly

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] TThank you for your swift attentionI know the toyscode wasn't added as the website instructwould not accept it & the screen went all white & an order confirmation immediately came to my email hence I called kohls immediatelyI am not the only who had an issue with this promotion but I am glad that mine has now finally been resolved & will be looking forward to the promised adjustment per kohls Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Kohl's agreements and/or obligations to its vendors is of no concern to myselfKohl's cannot mail a coupon that does not list specific exclusions and make claims for a non-popular, non-glamorized brand such as "The Balm" to be of prestigeKohl's also cannot refer a customer to the Internet for a complete list of exclusions; Kohl's cannot require that I have/use/purchase an Internet service to view a list of brands that they contract against discounts with, nor can Kohl's blanket claim that off-brands are of any sort of prestigeThe fact that a brand does not wish to accept discounts does not make it of any prestige, and Kohl's cannot falsely claim so nor can Kohl's blanket the coupon as excluding "prestige brands" of cosmetics and include brands of non-prestigious nature in that statement - this is considered advertising, and is illegalKohl's did not comment on Nicole at the Wilkes-Barre, PA store (#0033) - I would like her removed from her managerial position as she is not fit to lead a team nor work with customers directlyKohl's also did not contact me to discuss this further as requested - my email address is [email protected] and I would like someone from Kohl's Executive Office to reach out to me Regards, [redacted] ***

On May 14, we credited the Kohls.com order ending in $81.62, which will post to the Kohl's Charge card ending in in an average of seven days

We have processed a credit back to a Kohl’s Merchandise Credit for the missing Kohls.com order # [redacted] We advise our customer to allow 10-business days to receive this via mailWe apologize for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me upon the completion of the funds back to my accountThank you so much for your help in this matter Regards, [redacted] ***

Our customer needs to contact ###-###-#### directly to discuss her corporate refund furtherThey have attempted contacting our customer directly numerous times

We regret to hear of the customer's recent Kohls.com shopping experienceOur records show the return for Kohls.com order # [redacted] was processed on 01/23/16, back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

We have processed a UPS pickup request for the outstanding itemsThe tracking numbers are as follows: 1Z76A26E2698872040, 1Z76A26E2699064260, and 1Z76A26EOnce these are picked up and subsequently returned to our fulfillment center, a credit will be issuedCredits were processed on July to our customers VISA ending in for the three items already picked up

We have attempted to contact our customer directly Please have our customer contact 262-704-