Moore-Built Construction & Restoration

The customer reached out to us through a different channel. The customer is working directly with an associate in our Executive Offices.

In order to research our customer's concern, more information is needed.• Please clarify which rewards were not receive.• Were these points earned on a specific order or numerous transactions?

We apologize for any inconvenience and frustration our customer experienced in regards to Order We did apply the complete balance to the gift cards tendered on the cancelled order[redacted] - $[redacted] - $[redacted] - $[redacted] - $

We are unable to address the customer's concerns with the provided informationAt this time we advise the customer to respond with their Kohls.com order number, as well as the UPC or SKU number for further research

Kohl's apologizes for any frustration or confusionPlease request that customer submit a copy of her full receipt for us to review

On the order confirmation the customer attached, as well as on our end, the customer used a Discover Network card ending in

We apologize for the disappointmentWe verified that a package from the Kohls.com order ending in was lost in transitAs such, we refunded the item in the amount of $41.94, which will be credited to the Kohl's Charge card ending in in an average of seven daysBlue Kohl's Cash in the amount of $was also issued, via email, with a redemption period of days

We stand behind the previous response and consider this matter closed

We regret any difficulties with attempting to process a refundWe have processed a return for Kohls.com order #on 12/28/15, back to the customer's Discover ending in We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was unable to type in the response regarding the response to my complaintI will provide the address for the gift recipient and want them to remove the additional $charge placed on my credit card this weekend from Kohls (now charged $for a $gift that was never received) and they will need to confirm that has been rectified as well.Gift recipients address is: Regards, [redacted] ***

We apologize for the inconvenience our customer experienced with Order We have processed a refund in the amount of $to the Visa ending in We are also mailing out a $gift card This will include the $for the Kohl's Cash used on the order and an additional $for the Kohl's Cash earned on the order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] There is no written documentation on Kolh's Cash certificate that reference the day grace period

We apologize for the disappointmentOur records indicate the full Kohls.com order ending in was delivered, via UPS, on February However, as this was not received, we credited the full order in the amount of $90.99, which will post to the Kohl's Charge card ending in in an average of seven daysAs this was credited as a courtesy, a police report would need to be filed for any missing/stolen packages going forward

The customer would need to send in a rebate form, which has been attached in this responseIt does state on rebate form to please allow up to weeks to receive their reward in the mailIf it has been over weeks, we would need a copy of the rebate information or a tracking number to research further on our end

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] credit was issue today, thank you

Upon review of Kohls.com order # [redacted] we are able to confirm the return was processed on 07/17/back to the customer’s VISA ending in ***We advise our customer that returns may take 14-business days to post to most major credit card accountsWe apologize for the inconvenience

We apologize for the customer's disappointing Kohls.com experienceOur review confirms that the order referenced in the customer’s complaint, valued at $172.95, was given to the customer for freeWe believe the free order is generous accommodation for the experience described in the customer’s complaintWe politely decline the customer’s request for a $

Although I was finally able to use the expired Kohl's cash, it took a total of literally hours on the phone to do soI believe Kohl's policy should be to issue some sort of non-expiration merchandise credit in these situations where an order that used Kohl's cash was canceledIn my case, the value was technically put back on, but since the cash expired before I even knew of the cancellation, the only way to use it was to call in and have a rep use it manually

We regret the customer's Kohl's Merchandise Credit (KMC) is coming up as invalidAt this time we advise the customer to provide of copy of the accompanying receipt of when the KMC was issued for further researchWe apologize for any inconvenience

Our records show records all applicable return credits were processed on 12/08/15, back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience