Moore-Built Construction & Restoration

The customer is welcome to return this item to the storeOnce the credit is received, they are welcome to reorder this item onlinePlease know we are unable to grantee inventory of any product we sell online

The correct amount was returned, as $of Kohl's Cash was earned, and subsequently redeemed on another orderHowever, based on the item being defective, we refunded the difference in the amount of $Please allow an average of seven days for this to post to the Kohl's Charge card ending in As previously stated, $worth of Blue Kohl's Cash was issued, via email, with a redemption period of days from the date of issueAs such, we consider this matter closed

Our customer has reached out our Executive Offices directlyIt appears the customer's concern was resolved as of March 21, At this time, we consider this matter closed

All inquiries made through the Revdex.com are addressed via the same channelIf they would like to speak to someone directly, they would need to contact our Kohls.com department at ###-###-####, and request a supervisor

We have updated the balance on the following gift cards for our customer:1110210833770247736- $472.971110210384451260630- $472.97We apologize for the inconvenience this many have caused

We deeply apologize for the incident and appreciate the feedbackWe will send applicable corrective action to our fulfillment center, in hopes that this does not happen againAs an invitation to shop with us again, we will send a $ Kohl's gift card, via mail, which you should receive in 7-daysIf there are any further questions regarding the specific incident, please contact Kohl's Risk Management, via phone, at 262-704-

Unfortunately the provided sequence of numbers does relate to transaction information. We advise the customer to attach a copy of the receipt for further research.

We have processed a return for Kohls.com order # [redacted] on 01/12/We advise our customer to allow 7-business days for the credit to appearWe also advise the customer update their shipping address in their Kohls.com shopping profile before placing future orders

Is the customer able to provide the KMC number or a copy of the front and back of the Kohl's Merchandise Credit which was issued to our customer

We regret to learn that the advertised item was not available when the customer visited our storeOn occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeWe apologize for any disappointment Additionally, we regret to learn that the customer was unable to redeem their Kohl's Cash before it expiredOnce the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's CashIn the past, stores may have made an exception to our policy to honor expired coupons; however, going forward this will not be the case and our policy will now be enforcedRegrettably, we are unable to accommodate the customer’s request to honor the Kohl's CashWe apologize for any inconvenience

We apologize for the disappointmentOn January 19, the Kohl's Corporate Refund Department issued a Kohl's Merchandise Credit (KMC) in the amount of $52.03, which will be delivered, via mail, in an average of 7-business days

The business has not provided any resolution here except saying they will continue to work with their refunds departmentThey have denied the refund and cannot return my property to me

Upon review of our customers initial complaint, it does appear the customer was requesting a refund for the missing items, which is why we initiated a UPS pickup requestSo we can best assist our customer and address their concerns accordingly, please have our customer clarify her concern, so we can best assist her

We apologize for the inconvenience our customer experienced with online Order Please advise our customer more information is needed in order for us to issue a returnCan the customer confirm which items were not received

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11855141, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Paul K***SHIPMENT ACTIVITYNOV 29, 08:AMDelivered -If you look at shipping confirmation number and track it Its clearly says it made it to buffalo, ny But, at the FEDEX location it was sent back Do from damage It is in Minnesota FEDEX sent it back to stpaul MN When I called Kohls customer service they where able to see it on the computer Now all sudden you can't I forward what was sent to me from FEDEX clearly saying that FEDEX had sent it back due to damage It was delivered back to kohls Saint Paul, MNNOV 29, 02:AMOn FedEx vehicle for delivery SAINT PAUL, MNNOV 29, 02:AMAt local FedEx facility SAINT PAUL, MNNOV 27, 09:PMArrived at FedEx location SAINT PAUL, MNNOV 27, 02:PMIn transit MAHTOMEDI, MNNOV 26, 07:PMIn transit PORTAGE, INNOV 26, 08:AMDeparted FedEx location SYRACUSE, NYNOV 26, 03:AMArrived at FedEx location SYRACUSE, NYNOV 25, 09:PMDeparted FedEx location BUFFALO, NYNOV 25, 11:AMReturning package to shipper Damaged in transit - Unable to deliver shipment - Returning to shipper BUFFALO, NYNOV 25, 10:AMDelivery exception Damaged, handling per shipper instructions BUFFALO, NYNOV 24, 03:AMAt local FedEx facility BUFFALO, NYNOV 24, 12:AMArrived at FedEx location BUFFALO, NYNOV 23, 07:PMIn transit ELYRIA, OHNOV 23, 05:AMDeparted FedEx location SAINT PAUL, MNNOV 22, 04:PMArrived at FedEx location SAINT PAUL, MNNOV 22, 04:PMPicked up SAINT PAUL, MNNOV 22, 03:PMShipment information sent to FedEx Tracking Number 784726749836HAVE QUESTIONS? GET ANSWER

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This cause great inconvenience for meI did not return the product and no one has contacted me to confirm whether the package should be sent backI demand either Kohl's or they need to ask their shipping company to take the responsibilityI do not think it is reasonable to ask customer to take on the responsibility and reorder again when I did not made the return Regards, [redacted] ***

As previously stated, we sent a Kohl's Merchandise Credit on March 31, Please allow up to a few weeks for delivery via mailAs such, we consider this matter resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe reference number I was given during the call which is [redacted] and I spoke with Joel.My order number, which is [redacted] .And my receipt number for the partial refund: 11/7/- [redacted] -- [redacted] Their response is outrageous -- a customer should be permitted to reach corporate when they are not getting assistance at the customer service level.They have completely glossed over THAT issue [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

We apologize for any additional inconvenience

Signage and pricing accuracy is very important to us and we make every effort to ensure that all merchandise is correctly labeled and placed with its corresponding signIf a mistake is made, and an incorrect sign or piece of merchandise is incorrectly posted on a sales rack, the price listed on the sign or merchandise should be honored at the point of sale registerWe regret that our associates were not more accommodating when the matter was first brought to their attentionPlease know that the comments have been taken seriously and we will be forwarding the customer's concerns to the store's [redacted] for internal review