Moore-Built Construction & Restoration

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] I ended up returning the shoes to Kohl's last Saturday. They accepted the return and the salesperson knowingly re-sold the [redacted] shoes back to me for $20 + Tax. I'm satisfied that Kohl's refunded my original purchase but am dissatisfied because I paid Kohls $20 + tax for George shoes which could only be purchased by [redacted] . RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, Michael [redacted]

[A default letter is provided here which indicates your acceptance of the business's... response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

Upon review of our customers Order 5817239127, it shows the order was placed for color sandstoneIf our customer has a order confirmation showing the color dove, we are requesting the customer attach itWe see no error on Kohl's end

It appears the store took the proper action to resolve the matter by providing alternate merchandiseUnfortunately, we are unable to accommodate the customer’s request for the original product, as it is no longer availableWe apologize for the inconvenience

All inquiries made through the Revdex.com are addressed via the same channelIf they would like to speak to someone directly, they would need to contact Kohls.com Customer Service, via phone, at ###-###-#### and request to speak with a supervisorWe stand behind the previous response and consider this matter closed

We apologize for the inconvenience, we have applied a credit in the amount of $to our customers Kohl's Charge ending in [redacted] Please advise our customer to allow 3-business for it to reflect

It appears the attached packing slip has been modified from its original formPlease see attached file

We apologize for the disappointmentOn November 6, we processed a credit in the amount of $166.82, in compensation for the missing item, which will post in an average of seven days to our customers Kohl's Charge card ending in

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The returns they have mentioned made on November 2nd were not the dishs in questionI had ordered dishs on 10/17/and ended up returning them all (almost all were broken in the boxes that I received)So on 10/22/I returned dishs and on 11/2/I returned more, totalling dishs returnedStill missing the dishs in question that I never received in the mail so was incapable of ever returning to the storeI have tracked every dish with the receipts and return receipts and those are the only missing, to which I had received a shipping notification for that package saying they were broken and were sent back to the sender Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We apologize for the disappointmentHowever, the two orders referenced on this complaint are not valid Kohls.com order numbersNonetheless, on March 24, our records indicate that the full Kohls.com order, ending in 4349, was returned to the Lone Tree, CO Kohl's storeAs such, $will be refunded to the Kohl's Charge card ending in in an average of seven daysFor questions or concerns regarding the Kohl's Charge card, please contact Kohl's Customer Service at ###-###-####

We advise the customer to reply with the information listed on the return receipt starting with the date, including the time, so that we can research further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We were informed that kohls would send ups to retrieve the packages and that we would be refunded once they have the packages back in their possessionThey contacted us today and scheduled pickup for tomorrowThis case is not resolved until I recieve confirmation that my account has been refunded, which has not happened yet Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Will see you in court!!! Regards, [redacted]

Our records indicate that only one out of the four rebates were valid, as three submissions were missing original UPC barcodesHowever, as a courtesy, we will issue the remaining three rebatesAs such, four separate VISA prepaid cards totaling $will be issued, via mail, and will be delivered in 4-weeks

We apologize for any frustration and inconvenience this has causedOur records indicate that a reorder was processed, and was subsequently delivered on September We have credited accordingly for the missing items in the initial order, on November 1, in the amount of $76.72, which will post in an average of seven days to the Kohl's Charge card ending in

We apologize for the inconvenience and frustration our customer experienced regarding her most recent store visitWe have applied a $ credit to our customers Kohl's Charge ending in

Upon review of our customer's concern, a credit was processed on November 2, to our customers Kohl's ChargeWe processed a return for dishes altogether

Our records show the customer was contacted an Advisor in the Executive officeThe customer was advised to keep the merchandise and a return credit was processedAdditionally, the customer declined the offer to process a new order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Kohl's tried to sell me two damaged diamond rings and a third diamond ring that was of such poor quality that it was appraised for $less than the retail value they advertised it atIt is no coincidence that of the same rings were faultyI fully understand that in circumstances if a customer returns something they get the used Kohl's cash deducted from the refund but this is not a circumstanceI never intended to return this ringIt was my engagement ring and was supposed to be foreverIt was upsetting enough to have to exchange it once but after times of trying to get one that was acceptable Kohl's failed to provide me with a replacement that was of an acceptable quality and not damagedIf I could have kept the ring they would have no problem in letting me keep my Kohl's cashI tried everything times to keep this ring and it is solely Kohl's fault that I could not because they were never able to provide me with a ring that was not damaged and of inferior qualityBecause Kohl's forced me to have to return the ring without a replacement, I feel that in good faith they should never have deducted the value of the Kohl's cash from the refundThis policy should not apply to something that is their faultHad I kept the ring I would have kept the Merchandise bought with the Kohl's cash and they would have had no problem in giving it to me, so there is no way they should now be deducting it from my refund when they are responsible for causing the need to return the itemI am extremely disappointed in their customer serviceI have been a loyal customer and they have ruined my engagement and put me and my fiancé out of a lot of money that we should have to be able to put toward a new engagement ring of good qualityI was not only sold inferior products three times, but have been put through hell by this company that refuses to do the right thingThis policy on Kohl's cash should only apply to someone that returns something they don't want and should not apply to a customer who had to return something that Kohl's sold damaged three times with no replacementTheir inability to resolve this and do what is right considering the situation makes me never want to shop here again and to also warn others of their horrible customer service and them selling damaged and poor quality diamonds so that nobody ever has to go through what I have and have their engagement ruined Regards, [redacted]