Moore-Built Construction & Restoration

Our customer would need to contact customer service at ###-###-####, and request reprints of statements or to determine the transaction.

Our records show the customer confirmed she picked up SKUs 95714689, 95803317, and 95537919 from Kohls.com order # [redacted] . Additionally on 10/20/215, the customer was credited for SKUs 88418527, 99321297, and 99393206 that were returned to our warehouse. The failure to update the shipping... address is not a Kohl’s error, and we are unable to comply with the customer’s request for credit. At this time the customer has been advised to file a police report for any additional missing items. The customer has already been provided the fax number to forward this information. Also due to the customer using a 15% off promo code on the order the system did not update her 20% off for opening the account, as we do not combine two percent-off discounts. We will process a request for an additional 5% off to be credited to the order. We advise to please allow 10-14 days to receive this.

We apologize for the disappointmentAs the address was inadvertently changed, on December 1, we credited $for the missing items, which will post to the VISA card ending in in an average of seven days

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We were able to verify that due to associate error, the customer's order was erroneously duplicatedWe have processed a return for Kohls.com order # 4211531577, back to the customer's VISA ending in We advise our customer to allow 10-business days for the creditWe apologize for the inconvenience

We thank our customers for contacting Kohl's Department Stores about their recent Kohls.com orderWe regret to learn that their items were not available when their order went into fulfillmentWe make every effort to ensure that we have enough merchandise to meet the needs of our customers However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn the case of our recent Black Friday ad and promotions, we included a disclaimer stating that the our specials were available while supplies lastOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersWe apologize for the inconvenience this may have causedIf the customer wishes to reorder, she may call our customer service number and reference the original order number and they will honor itShe can call 1-855-564-

We have reviewed the customer's claim in regards to Kohls.com order # [redacted] We are unable to process a return credit, as the mis-ship was not due to a Kohl's errorWe advise the customer to contact the residence to retrieve her merchandise

We apologize for the inconvenience and frustration our customer experienced with online Order Per tracking, it does show the item was delivered on December 12, It also does appear that we credited our customer $for the inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] If I place the order for the Apple Watch with my credit card, will the credit be applied toward my credit or what form of credit will I be getting back? Regards, [redacted]

At this time we are requesting the customer attach a copy of their return receipt for further research

With the information provided, we are unable to locate an orderPlease have our customer attach their order confirmation

We have researched the customer's concerns related to Kohls.com order #Our records show the customer was only charged $to her Master Card ending in At this time we advise the customer to provide an official February and March bank statement for further review

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHiI wanted to follow up for the recordKohl's sent me an apology and my $cash rebateThey said to keep the gift card and coupons for all the hasslesI hope you will include this in the public record for case [redacted] I have copied the email belowAgain, I thank the Revdex.com for your time and helpHave a great day The Lord has made for you!!! Sincerely, [redacted] II Good Afternoon Mr***, I am emailing in response to your complaint filed with Kohl's, which was forwarded to my attention in the Executive Office of Kohl’s for resolutionAs it is my intent to provide our customers with quality service, I appreciate the opportunity to respondPlease know that the $Visa prepaid card was sent out to you on October 20, Please allow up to days to receive this in the mailAfter conducting our research, we can conclude you were initially eligible for this rebate, and was denied via a clerical errorPlease keep the $Kohl's Merchandise Credit (KMC) as well as the coupons for your considerationI apologize for the miscommunication, and hassle in regards to thisWe will be responding the Department of Agriculture, Trade and Consumer Protection as wellMr***, you are a valued customer and again regret the hassle this has caused youIf you require any further assistance please contact me at ###-###-#### Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ; shame on you Koh's for making me go this far to get a refund!!!!!!!!! After all that you offer nothing in the way of an apology Despicable business practiceCancelling my credit card!!

Our store has agreed to partner directly with our customer in order to arrange a return for herWe provided our customer's contact information to the store manager at the Chico location and they will be following up with her and making sure her concern is resolved accordingly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Well, as you can see, there is no way for me to accept this as closedBut I have said all I have to say Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have attached the information Kohl's is requesting to (hopefully) continue with resolution of my complaint Regards, [redacted]

We apologize for the disappointmentAs our customer states she did not receive her package, on November 15, we credited her in the amount of $99.52, to her American Express card ending in 3006, which will post in an average of seven days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] *** Kohl's requested further information I have attached images of the item I had disassembled it to put it back in the box to take it to the store I can re-assemble it if that type of image is required Please advise on this.The store I sent to was: Springfield DrChico CA Thank you and please advise of further steps Regards, [redacted] *** Kohl's ChicoSpringfield DrChico, CA 95928Kohl's ChicoSpringfield DrChico, CA