Moore-Built Construction & Restoration

Our records show a return for the missing item from Kohls.com order # [redacted] was processed on 12/22/15, back to the customer's Discover ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

We are more than happy to research our customer concernsIs the customer able to provide an order number so we may research further

We apologize for the inconvenience and frustration our customer experienced in regards to Order We have processed a full refund for our customer in the amount of $This was credited to the Discover card ending in Please allow 7-business days for it to post to the account

We are very sorry to learn that your order did not arrive by the guaranteed December 24th delivery dateWe certainly understand your disappointment and we would be happy to look into this for youIt appears that on December 21, 2016, we did credit you $for shippingPlease allow business days for it to appear on your credit card statement

We apologize for the disappointmentIn addition to us crediting both orders, we also issued Yes2You (Y2Y) Reward points, which accumulates to a $ reward certificate, and will be issued, via email, on April Please know that this will be redeemable through April

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They company has asked that I contact Kohls directly or that I file a new complaint for another instance of the original problem even though that original problem was not resolved to my satisfactionThat just doesn't make any senseHaving said that, I'm happy to let this goThe fact of the matter is that my family and I probably have spent in upwards of $1,every year at Kohls, but due to the company's inability to a) take ownership of the problems identified and b) take appropriate steps to solve those problems, we will no longer shop at Kohls.Most people wouldn't think to do business this way in an environment where they are already experiencing pressure from discount stores and online retailers, to say nothing of competitors with similar business modelsTo each their own, I supposeWe'll just take our business elsewhereThere is no shortage of options Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Kohl's Cash can be used on virtually anything in the store, with the exception of Kohl's Cares merchandise, charitable items or gift cardsWe regret that you did not find what you were looking forWe also apologize for the poor store experience, and will address it with the storePlease respond back with the store that was visited, so that a corrective action plan can be submitted

Thank You for your help , the amount I used on gift card was$The master card amount is correctCan Kohls please correct the gift card amount Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Certain electronics brands or warranty products must be returned within days from the date of purchase with original packaging and a valid receipt or account look-upRefunds for warranty products are handled by the warranty service providerEven exchanges are not allowed on premium products The store must process a return and the customer can repurchase the itemTo view a list of Premium Electronics and Warranty products, please copy and paste the following link in your browser: https://cs.kohls.com/app/answers/detail/a_id/Kohl's stands by it's Electronics Premium Policy

Our records show a $credit was processed back to Kohls.com order # [redacted] on 11/14/The credit posted to the customer's account on 11/16/We advise our customer to log into their My Kohl's Charge account online, or wait for their next statement to verify the credit

We have reviewed our customer's concern and it appears we had to process another credit for our customerWe will be mailing our customer a Kohl's Merchandise Credit in the amount of $and applying another credit in the amount of $Please allow 7-business days to receive the merchandise credit via USPSWe apologize for the inconvenience and frustration our customer experienced

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They don't answer any of my questionsI sent various emails to their support team, but they couldn't resolve my issue and I never had an access to their pageI don't think they provide any new information here Regards, [redacted] ***

We apologize for the inconvenience our customer experienced with her most recent Kohls.com orderIt does show that we did process a refund on November 28, to the Visa ending in in the amount of $Please advise our customer to allow 7-business days for it to reflect on their credit card

We sincerely apologize for the lack of assistance our customer is receivingSince we are able to verify our customers purchase, and they qualified for the rebate, please advise our customer, we will send a gift card in the mail to compensate for the monetary loss of the rebate We will send the gift card to the mailing address listed on their Revdex.com complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am still waiting on an email that was supposed to be sent to me on 01/04/16, and it is now 01/07/I have not received anything in the mail nor has this issue been resolvedI am still one nightstand short and it's been over a month Regards, [redacted]

Please know the customer was accommodated $on April 14, for the difference in priceThis will be reflected in an average of seven days back to the VISA ending in

We apologize for our customer’s frustrationWe have processed a credit in the amount of $to our customer’s Master Card ending in Additionally, $of Blue Kohl's Cash was emailed to our customer with a redemption period of days

The charges on the charge card were authorizations that went to the customer's charge card company when they hit "Place Order"; a customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order statusThe customer's credit card company holds these funds; however, these authorizations will drop automatically within several business days.Additionally, the customer was provided her options in regards to the duplicated orderThe customer has been advised that she may return the merchandise to her local store, or we can schedule a UPS pifor a refundWe apologize fro any inconvenience

Thank you for your continued helpI ordered pairs of boots online to Kohls at 5:a.mI checked the billing address and continued to paymentWhen I checked the email message I was sent it had the wrong shipping addressIt was my old addressI promptly called customer service and they were not opened until a.mWhen I called at a.mI was told I only had minto make changesWell it wasn't possible since there wasn't anyone to talk toI had the one pair of boots intercepted to Fed Ex and picked them up but the other pair was wrongly delivered to [redacted] ***I am being billed for the boots even though I never got themThe tenant does not answer the door where I used to live so I have no way of fixing thisFed Ex needs the fullfillment center to contact them and they won'tIf I order at %;then why don't I have the same rights as someone that orders at a.mThen Kohls should make concessions for early ordersI have no service and that is terrible business ethicsPlease can we fix this problem soon as I am having cancer treatments and really can't cope anymore with thisThank you so much [redacted] ***