Moore-Built Construction & Restoration

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Please know the customer was accommodated $on April 14, for the difference in priceThis will be reflected in an average of seven days back to the VISA ending in

The charges on the charge card were authorizations that went to the customer's charge card company when they hit "Place Order"; a customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order statusThe customer's credit card company holds these funds; however, these authorizations will drop automatically within several business days.Additionally, the customer was provided her options in regards to the duplicated orderThe customer has been advised that she may return the merchandise to her local store, or we can schedule a UPS pifor a refundWe apologize fro any inconvenience

We apologize for the inconvenience and frustration our customer experienced in regards to Order We have processed a full refund for our customer in the amount of $This was credited to the Discover card ending in Please allow 7-business days for it to post to the account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They company has asked that I contact Kohls directly or that I file a new complaint for another instance of the original problem even though that original problem was not resolved to my satisfactionThat just doesn't make any senseHaving said that, I'm happy to let this goThe fact of the matter is that my family and I probably have spent in upwards of $1,every year at Kohls, but due to the company's inability to a) take ownership of the problems identified and b) take appropriate steps to solve those problems, we will no longer shop at Kohls.Most people wouldn't think to do business this way in an environment where they are already experiencing pressure from discount stores and online retailers, to say nothing of competitors with similar business modelsTo each their own, I supposeWe'll just take our business elsewhereThere is no shortage of options Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have attached the information Kohl's is requesting to (hopefully) continue with resolution of my complaint Regards, [redacted]

Our store has agreed to partner directly with our customer in order to arrange a return for herWe provided our customer's contact information to the store manager at the Chico location and they will be following up with her and making sure her concern is resolved accordingly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Well, as you can see, there is no way for me to accept this as closedBut I have said all I have to say Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They don't answer any of my questionsI sent various emails to their support team, but they couldn't resolve my issue and I never had an access to their pageI don't think they provide any new information here Regards, [redacted] ***

We have reviewed our customer's concern and it appears we had to process another credit for our customerWe will be mailing our customer a Kohl's Merchandise Credit in the amount of $and applying another credit in the amount of $Please allow 7-business days to receive the merchandise credit via USPSWe apologize for the inconvenience and frustration our customer experienced

Thank You for your help , the amount I used on gift card was$The master card amount is correctCan Kohls please correct the gift card amount Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Certain electronics brands or warranty products must be returned within days from the date of purchase with original packaging and a valid receipt or account look-upRefunds for warranty products are handled by the warranty service providerEven exchanges are not allowed on premium products The store must process a return and the customer can repurchase the itemTo view a list of Premium Electronics and Warranty products, please copy and paste the following link in your browser: https://cs.kohls.com/app/answers/detail/a_id/Kohl's stands by it's Electronics Premium Policy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am still waiting on an email that was supposed to be sent to me on 01/04/16, and it is now 01/07/I have not received anything in the mail nor has this issue been resolvedI am still one nightstand short and it's been over a month Regards, [redacted]

We are more than happy to research our customer concernsIs the customer able to provide an order number so we may research further

We apologize for the inconvenience our customer experienced with her most recent Kohls.com orderIt does show that we did process a refund on November 28, to the Visa ending in in the amount of $Please advise our customer to allow 7-business days for it to reflect on their credit card

We sincerely apologize for the lack of assistance our customer is receivingSince we are able to verify our customers purchase, and they qualified for the rebate, please advise our customer, we will send a gift card in the mail to compensate for the monetary loss of the rebate We will send the gift card to the mailing address listed on their Revdex.com complaint

Kohl's Cash can be used on virtually anything in the store, with the exception of Kohl's Cares merchandise, charitable items or gift cardsWe regret that you did not find what you were looking forWe also apologize for the poor store experience, and will address it with the storePlease respond back with the store that was visited, so that a corrective action plan can be submitted

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] *** Kohl's requested further information I have attached images of the item I had disassembled it to put it back in the box to take it to the store I can re-assemble it if that type of image is required Please advise on this.The store I sent to was: Springfield DrChico CA Thank you and please advise of further steps Regards, [redacted] *** Kohl's ChicoSpringfield DrChico, CA 95928Kohl's ChicoSpringfield DrChico, CA

We apologize for the disappointmentIn addition to us crediting both orders, we also issued Yes2You (Y2Y) Reward points, which accumulates to a $ reward certificate, and will be issued, via email, on April Please know that this will be redeemable through April

We apologize for the disappointmentOur records indicate the Kohls.com order ending in was delivered, on January 22, within the specified to business day time frame As such, we respectfully decline the desired settlement request and consider this matter resolved