Moore-Built Construction & Restoration

We will be happy to look into our customer's concernMore information is needed• Does the customer have a tracking number we can reference

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Please have our customer contact Kohl's Fraud Department at 1-888-890-1755, as further information is needed before we are able to process a refund

We apologize for the frustrationOn December 3, the full order was credited in the amount of $25.93, in compensation for the damaged item, to the Kohl's Charge card ending in which will post in an average of seven daysAlso, on December 1, the defective item was reordered, which is scheduled to be delivered, via USPS, on December Furthermore, it is not Kohls.com policy to ask for a Social Security numberAs such, we will coach accordingly to the applicable associate to prevent this from happening again

Our rebate department has agreed to mail our customer a rebate in the amount of $with tracking number Please advise our customer to allow 4-weeks to receive

Kohl's does stand by it's previous statementAt this time, we consider this matter closed

We regret to hear the customer's anticipated rebate offer expiredAt this time we advise the customer to reply with the rebate information so we may attempt to resolve her concerns

We have partnered with our rebate department and based on the information received, we agreed to mail out our customer a $check Please allow 4-weeks delivery, since this is being processed via third party

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The words “anticipated time frame” did not appear anywhere on my order It was simply shown that my order WOULD BE delivered between Dec8-15, giving Kohls.com (and their delivery service) a one week window I had exemplary delivery through other online stores during the same period so to simply blame it on the time of year or the shipping carriers indicates that Kohls.com does not feel they need to look toward improving, and that is unfortunate Regards, Christine ***

We apologize for the experienceA full refund for the customer order will be issued to the customer's original method of tenderIf Kohl's Cash was redeemed, it may be refunded in the form of a KMC, which will be mailed to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The attached photo's clearly proves/shows that I earned $with my purchaseIf this is a system error, they should still honor it because that is the very reason I made the purchase Regards, [redacted]

We apologize for the inconvenience our customer has experiencedOur records indicate we have received the damaged night standA refund will be processed with the refund amount applied to a Kohl's Merchandise CreditWe will submit a new order for one HomeVance Isabella 1-Drawer Scalloped Nightstand and apply the Kohl's Merchandise Credit to the order as paymentThe customer will receive an email on Monday, January 4, 2016, confirming the new order number for this item

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]the order number could be viewed under my customer account using the information provided to the Revdex.comThe order number is As of today I still have not been refunded and the package was sent back by the person that received it on 2/23/ Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] nothing received yet, we are now way past their deadlineI have called times now, and they had told me it was mailed 1/ Not received, and after all this am wondering if it was sentSo frustrating, we shop there often, have a charge card with them, etc Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The amount the was returned to us is what was paid on the credit card We have not received any amount of money or credit for the return of the wrong item We originally purchased the air mattress with gift cards on May 16, order #[redacted] when the wrong item was sent to us We we told by the service department, via online chat, that we had to reorder the air mattress and we would be credited the amount of the purchase We reordered the air mattress on May 20, order #and we returned the stove that was wrongly sent to us We are looking for the refund of the price of the air mattress that we had to repurchase since the wrong item was sent to us in the first place which was not our fault.Also, I kept records of all the chat logs telling us that we would be refunded for the purchase of the air mattress after the wrong item was returned, which is has been Regards, [redacted] ***

We apologize for the inconvenience and frustration our customer experienced with online Order We have processed a full refund for out customer in the amount of $which was applied to our customer's Visa ending in Please advise our customer to allow 7-business days for this to reflect on their credit account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am NOT at all satisfied with the two sentence response I receivedNone of my several issues were addressedAll I got was 'I'm so sorryhere's a $gift card to shut you upNo one cares enough to call you and make sure you're happyAnd to top it off, I'm just going to inconvenience you more and make the customer call corporate"THIS IS NOT OK!!!!!!!!!! Look at the pictures of the garbage I've received Regards, [redacted]

We have processed a credit for $back to the customer's Kohl's Charge account as a one-time courtesyWe advise our customer to allow 10-business days for the credit to appear

In order to research this complaint, we need more information about the customer's purchaseWe ask the customer provide his Kohls.com order number or transaction information from him in-store receiptThe transaction information can be found on the top of the customer's receipt , to the right of the time stampThe transaction information will be in the following format: XXXX/XXXX/XXXX/X

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]