Moore-Built Construction & Restoration

We apologize for the disappointmentWe verified the Kohls.com order ending in [redacted] was inadvertently delivered to an incorrect addressAs such, we refunded the full order in the amount of $59.66, which will post to the Kohl's Charge card ending in [redacted] in an average of seven daysBlue Kohl's Cash in the amount of $was also issued, via email, with a redemption period of daysTo avoid instances like this from happening in the future, we have removed the incorrect address from the shopping profile

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , though the credit did not equal the value of the items purchased, I have accepted their response with apprehensionIn the future, Kohl's shall credit at minimum the value of the items that did not arrive at the guaranteed timeThis resolution is frowned upon for the fact I have delivery information that the items were in town on December 33rd and not deliveredKohl's needs to work better with their customers to agree to the solution to upgrade deliveries to overnight status to ensure this issue does not continue to happenEspecially when the total order was broken down into separate deliveries from an individual order Regards, [redacted] ***

We regret to learn of the customer’s recent disappointment with our rebate offersThe requirement of each rebate is set up and specific to each vendor of our merchandiseRegrettably, we are unable to issue VISA gift cards, as these are sent out from the vendors directlyHowever as a gesture of goodwill we would be more than happy to send a Kohl’s gift card for the differenceIf this resolution is not desirable, we advise the customer to follow up with the manufacturer for additional assistance

Upon research of this complaint, our records show this refund is for a [redacted] On 01/20/16, our Corporate Refund Department advised Mr [redacted] that the merchandise may be picked up, but only by Mr [redacted] We advise the customer to reach out to this department directly for any additional assistanceThey can be reached at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Hayley [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as the credit gets posted to my account Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Victoria [redacted] As mentioned previously, it is hard to accept a resolution when they do not acknowledge the problemAs technology advances, so should the resources attached to retail purchasesA mis-spelled email address could have been easily remedied and corrected had there been a second entry field for the email addressi don't believe this is too much to askKohl's creates a very difficult purchasing atmosphere for their customersCreating a second entry field for the email address would help prevent this from happening in the future.Thank you.Vicki [redacted] , [redacted] **

We have processed a return for Kohls.com order # [redacted] on 12/21/15, back to the customer's VISA ending in *** We advise our customer to allow 10-business days for the credit to appearWe apologize for any disappointment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The refund was for the incorrect valueKohl's did not honor the price of my original order and in turn have charged me over $more than I should have been chargedAccording to my records Kohl's still owes me $I would like this issue fully resolvedThank you Regards, [redacted]

Revdex.com Response12/19/2016In order to address our customer's concern, more information is needed• Is the customer able to provide the cancelled order number or a specific date the date was placed? We are unable to locate a cancelled order on our end

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We apologize for the disappointmentWhile in most cases we attempt to have enough inventory of a product, there are times when demand may exceed the inventory we have on hand, thus forcing us to cancel a product from being shippedHowever, our records indicate that on November 29, the order was recreated by you, and subsequently delivered on December We also price adjusted this item to match the original sale price, in the amount of $with an additional 15% off discount

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The Kohl's website clearly states that if the order is canceled by Kohl's, the Kohl's cash earned does not change I was depending on the Kohl's cash to be awarded so I missed out on other TV deals in between the time the order was placed and I received the cancellation notice, which was several days The day after the order was canceled I was told by a Kohl's phone representative that I would still be receiving the $Kohl's cash This resulted in an even further delay as I was waiting for the Kohl's cash redemption period to start to find another TV on Kohls.com [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We are more than happy to research our customer's concernWe will partner with our online department and once a response is received, we will follow up with our customerWe apologize for the frustration and inconvenience our customer experienced with their online order

We regret to hear of the customer's disheartening Kohls.com experienceWe have processed a return for the missing item from Kohls.com order # [redacted] on 03/02/We advise our customer to allow 10-business days to receive thisWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11726570, and have determined that this does not resolve my complaintAlso, she told me they can not refund me because I used Gift Cards for the purchase, what does it mean? Also, she said because I bought the gift cards through online websites they can not refund me while that is not true reason.Also, one of the gift cards was from a return purchase by myselfShe even didn't refund me for the gift card.for another thing, before I called to the fraud department and they didn't know about my problemThis is a scam.For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Aliakbar M [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Our records show we processed a return for Kohls.com order # [redacted] on 01/15/16, back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]