Moore-Built Construction & Restoration

Our online department has processed a credit for our customer in the amount of $31.58, which will be applied to the Visa ending in Please advise our customer to allow 7-business days for this to appear on their credit card statement

Kohl's strives to offer a variety of promotions that all customers can take advantage ofSome products are not discountable andexcluded from offersThese products are identified by store signs and on the Kohls.com product pageUnfortunately “The Balm” exclusionis not a decision made by Kohl's, but by the vendor themselvesWe are unable to accommodate the customer’s request for monetary compensationFor additional information regarding exclusions please visit Kohls.com

We apologize for the confusion regarding the shipping addressThe customer placed Order on May 06,It does ask the customer to confirm the shipping address twiceOnce when the shipping address is selected and prior to submitting the orderThe website clearly specifies there is a minute window for cancellationsUnfortunately, the customer would still be responsible for the package.We may be able to make the following changes within minutes [redacted] from when you placed your order: Cancel your order Decrease the quantity of an item Remove an itemApply a valid promo code**

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I don't understand why my order was processed as a refund when I did not request this to be doneI was TOLD by your REPS that my item would be shipped before Christmas NO ONE STATED IT WOULD BE PROCESSED AS A REFUND!!!! I do not feel I should repurchase this item when it was your error and not minePoor customer service Regards, [redacted] ***

We apologize for the disappointmentOn December 19, we verified that the package in the Kohls.com order ending in *** was packed incorrectlyAs such, we issued a credit for the missing item, in the amount of $20.00, which will post to the Kohl's Charge card ending in *** in an average of seven daysAdditionally, Blue Kohl's Cash in the amount of $was issued, via email, with a redemption period of daysFor the item to be replaced, a new order would have to be submittedIf the item proves to be more expensive we are more than happy to adjust the price to what was originally paid on the initial orderPlease contact Kohls.com, via phone, at 1-800-564-if you would like to reorder

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Our records show the customer should have received their anticipated refund at this time If the customer states that have not received their refund, we advise the customer to contact our Corporate Refund Department directlyThey can be reached at ###-###-####We apologize for any additional disappointment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Most of the refund has been processed but there is still a balance of $that needs to be refunded Regards, [redacted]

Kohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received)In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that itemThis information is available onlineWe are unable to accommodate the customer's request for a price adjustment We apologize for any inconvenience this may cause you

We deeply apologize for the disappointmentWe have scheduled a request with our third party vendor who will pickup the item, and will be in contact with you, via phone, to schedule the pickup A separate shipping label and invoice have been sent to you via emailPlease print this shipping label out and hand it to the delivery driver, who will fulfill the pickupOnce processed by the driver, we will initiate a credit for the returned item back to the original form of tender

As previously stated, we have processed a Kohl's gift card in the amount of $151.19, and have sent this via mail to our customers addressPlease allow standard mail time for delivery of this item As no other compensation is warranted, we consider this matter closed

We apologize for the disappointmentAs the item was damaged while in transit, we ordered a replacement on December 20, free of charge, which was subsequently delivered, via UPS, on December We respectfully decline any additional compensation and consider this matter resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I would have to pay an additional shipping charge, and place a new order at full price with the expectation that I would receive a price adjustmentI don't have faith that Kohl's will process the price adjustment, and shipping is an additional $Kohl's cancelled a portion of my original order saying the item was out of stock, when it was listed as being in stock on their website at the time of the orderThey did not give me time to use my Kohl's cash on another order because by the time they notified me of the cancellation, the Kohl's cash amount had expiredThis is entirely Kohl's fault, but most of their emails to me insinuate that I let the Kohl's cash expire, or I made a mistake in orderingThey should be able to apply the price adjustment to a previous order (resulting in a refund) instead of making me order something new with an additional shipping charge Regards, [redacted]

Please inform our customer we stand behind our previous responseOur records indicate $was credited back to the VISA gift card ending in The customer needs to partner with the issuer of the VISA gift card for a replacement

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for attaching confirmation pageWe apologize for the inconvenience cause by order 868973451, and have applied a credit for the items sent to the incorrect addressWe have processed a credit for $to the Kohl's Charge ending in

The customer's Kohls.com order was placed on 11/28/2015, and the redemption dates of the desired promo code is from 12/2/2015-12/6/We are unable to accommodate the customer's request for an adjustment, as his purchase did not qualifyWe apologize for any disappointment

We apologize for the difficulty our customer experienced in our store when attempting to redeem her $coupon I will be more than happy to mail MsFountain a $gift card along with a couple of couponsI also will be reaching out to our Moreno Valley store in regards to the incident and how it was handled

We have no records of any known system issues that would cause the customer to place multiple ordersThe multiple transactions were not due to a Kohl's errorThe customer has been provided her return options if she desires a refund

We will be more than happy to research our customer's inquiry with our marketing departmentOnce a response is received, we will be happy to reach out to our customer