Moore-Built Construction & Restoration

We apologize for the difficulty our customer experienced in our store when attempting to redeem her $coupon I will be more than happy to mail MsFountain a $gift card along with a couple of couponsI also will be reaching out to our Moreno Valley store in regards to the incident and how it was handled

We apologize for the frustrationOur records indicate the Kohls.com order ending in [redacted] was lost in transitAs such, on December 18, we credited $75.24, which will post to the Discover card ending in *** in an average of seven days Additionally, Blue Kohl's Cash in the amount of $ was issued, via email, with a redemption period of daysAlso, On December 15, the item was replaced, at the same price initially paid on the original order, and is scheduled to be delivered, via UPS, on December

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was in contact with a woman from Kohls.com corporate officeShe ensured my complaint was handled and resolvedMy item was subsequently delivered and no further action is neededPlease close this claim Regards, [redacted]

A credit for $was processed back to the customer's account on 11/30/We advise the customer to log in to their My Kohl's Charge account, or review their next billing statement to confirm the credit

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We apologize for our customer's disappointmentUpon review of the three orders, it was determined that the two new orders have not been refunded correctlyThe two $credits were an adjustment to reduce the price of the item to the original price from the original orderWe refunded one of the items on 9/14/for $to the Visa card ending in We have now processed two additional credits for $today to the same Visa cardIn addition to those credits, we have applied another $credit back to the Visa card today for the inconvenienceIn total, all three of the items have been returned, as well as a $credit and a $credit for the inconvenience this has causedWe apologize for the time it has taken to resolve this matter

We apologize for the inconvenience our customer experienced with Order We did attempt to speak to our customer directly to advise him that we did process a credit in the amount of $to his Visa ending in Please advise our customer to allow 7-business days for this credit to reflect on their statement

We just need information if possibleIt appears the item was reordered for our customer and we have honored previous pricing for the reorder It appears the original order was never fulfilled by our fulfillment centerWe apologize for the inconvenience and frustration our customer experienced

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not consider it closed as I am the one without my coffee maker Regards, [redacted]

We apologize for the poor experience our customer hadAs the store manager could have handled this situation differently, coaching will be forwarded to the Keene, NH district office for any applicable corrective action to be taken against the managerWe have added reward points to our customers Yes2You Rewards account, which accumulates to a $reward, and will be issued via email on November 1, with a redemption period of days

We apologize for the disappointment; however, all inquiries made through the Revdex.com are addressed via the same channelWith this being said, we respectfully decline the desired settlement request, as the item was inadvertently placed on the discount rack and did not have a clearance sticker on it, indicating that the product was on clearance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and feel that while this is a good start, it's not enoughI'm not a greedy person, so I will take the credit that was lost, but I will shop elsewhere Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I did inform the customer of the item not received the Shark vacuum, this is getting a little ridiculous, I would like to know what it takes to resolve this issue and get my refund I am really upset the customer has had my funds since 11/21/and made no effort to refund my moneys and no product received I believe I will go public with this argument and frustration I also have a confirmation number from a customer service person that has not yet been received confirmation number 161212- Kohl's has lost a customer in which I am sure this matter is of no concern Regards, [redacted] ***

Once the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's CashIn the past, stores may have made an exception to our policy to honor expired coupons; however, going forward this will not be the case and our policy will now be enforcedRegrettably, we are unable to accommodate your request to honor the Kohl's CashWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The store kept the items I have no skuThe store damaged out the items but I was still charged for them allIs the BOPUS number they requested my order number? If so my order number is [redacted] I listed the names of the frames in the original complaint Regards, Heather [redacted]

We apologize for the disappointmentWe verified the full Kohls.com order ending in was lost in transitAs such, we issued a credit for this in the amount of $25.54, which will post to the Master Card ending in in an average of seven daysAdditionally, Blue Kohl's Cash in the amount of $was issued, via email, with a redemption period of daysAlso, a $Kohl's Merchandise Credit (KMC) will be issued, via mail, which should be delivered in 7-business daysFinally, for the item to be replaced, a new order would have to be submittedIf the item proves to be more expensive we are more than happy to adjust the price to what was originally paid on the initial orderPlease contact Kohls.com, via phone, at 1-800-564-if you would like to reorder

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I lost my money($Uber ride) and time (hrs) because of undelivered merchandiseSince Kohl's delayed my reimbursement and lack of effort to resolve my issue, I had to borrow money and pay high interest feesI want to be compensated in the amount I spentIn addition, there is a late fee and other charges placed to my account that I want to be waived Regards, [redacted] *

We apologize for the disappointmentOur records indicate that an item in the Kohls.com order ending in was lost in transitAs such, on January 25, we issued a credit for this in the amount of $93.25, which will post to the Kohl's Charge card ending in in an average of seven daysBlue Kohl's Cash in the amount of $was also issued, via email, with a redemption period of days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Kohl's states that it utilized the same order number to return two separately ordered Levi jeans and somehow feels justified in ripping me off in my return credit? OkayLet's see what the New York State Attorney General's Office would say about shortchanging a customer on their refund creditI will have to escalate this matter as I know the actions of the Revdex.com are limited and, if an agreement cannot be reached, which it appears it will not be, cannot force a resolution Regards, [redacted] ***

We have reviewed our customer's concern and have confirmed the followingIn 2015, our customer spent $1,240.00, which generated $in Yes You RewardsWe have confirmed all of the certificates have been redeemed for The following are the certificates issued and redeemed in 2015: 01/31/ $03/31/ $05/31/ $07/01/ $07/31/ $12/01/ $ I can confirm our customer did spend the $1539.74, and did not receive his Yes You RewardsWe will apply this immediate and should reflect within hoursOnce the points have updated, as of today, our customer will have points which will generate a $certificate for JulyWe apologize for any frustration or inconvenience our customer has experienced