Moore-Built Construction & Restoration

We apologize for the inconvenience our customer experienced with Kohls.com and her cancelled orderWe are more than happy to send our customer a gift card for $for the cancelled orderIn regards to Ebates, Kohl's is not affiliated with them and she would need to contact Ebates directly to inquire about her credit

We apologize for our customer's disappointment and inconvenienceWe have returned the original order back to the customer in the amount of $The customer should see the credit back to their Kohl's credit card within the next few daysWe will consider this matter closed at this time

We apologize for the delay and disappointmentOn February 6, Kohl's Corporate Refund issued a check in the amount of $90.92, which will be delivered, via mail, in an average of 7-business days

We are sorry to hear about the customer’s disheartening situation regarding Order Upon review of his order, it appears we have already scheduled a UPS pick up ( Tracking # 1Z76A26E2695863798) for Order I did process a full refund for our customer’s order todayThe amount of $will be applied to the VISA ending in and I will be mailing out a Kohl’s Merchandise Credit for $20.00, since it was initially a split tenderWe apologize for the inconvenience this may have caused the customer

We deeply apologize for the disappointmentOn January 9, we refunded the full order in the amount of $22.15, which will post to the Kohl's Charge card ending in in an average of seven daysAs we do not need this item back, please donate it

We have processed a return for our customer in the amount of $on their MasterCard ending in Please advise the customer to allow 7-business days for it to post to her credit card account

We apologize for our customer’s frustrationWe have processed a credit in the amount of $to her VISA ending in 8189, which will post in an average of seven days We have also emailed $Kohl's Cash to our customer with a redemption period of days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below "Sorry for lack of customer service" you and your business are disgustingPackage wasn't delivered I had to pick up at the post officeFed ex was able to track down my package with no assistance from you whatsoeverI want to return the package as it was lateI will not be paying return shipping YOU WILL BEDisgusting [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Please redirect Complaint ID # [redacted] to the Capital One portal as it references a complaint in relation to the credit card terms Please remove from the Kohl's portal

Regrettably, we are unable to cancel the Kohls.com order, as it has already shippedIn addition, the charges on a customer's charge card are authorizations that went to the charge card company when the customer hits "Place Order"; a customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order statusThe credit card company holds these funds; however, these authorizations will drop automatically within several business daysOur records indicate there were no known system errors at the time the order was placedWe advise the customer to contact their financial institution for further assistance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But why would a police report be necessary for lost in transit packages? It may have even been an error on the delivery personnel's aspect and delivered to the wrong address Regards, [redacted]

Though the order received free shipping, surcharges still apply and are listed on the product pageAdditional shipping charges apply to some Kohl's items because of size, weight or special handling that is required to make sure your order reaches you safelyHowever, on December 2, we canceled the order, per your requestAs such, the payment method was not charged

Please inform our cus***er he was reimbursed accordingly in the amount of $for the missing SKUHe is welcome to reorder the same item for the same price, $64.99, that he purchased it for on November 24, Please have our cus***er give Kohls.com a call at ###-###-#### so we can place the order for him, and honor the sale price

We apologize for the inconvenience our customer experienced when attempting to make a returnMore information will be needed in order to research our customer's concernIs the customer able to attach a copy of the receipt, is possible

We apologize for the inconvenience our customer experiencedWe did apply a $credit on our customer's Kohl's Charge ending in for the Kohl's Cash he did not receive

We apologize for the delayOn January 3, we were able to verify the initial purchase informationAs such, we issued a check for the returned item, which will be sent via mail, in the amount of $Please allow an average of 7-days to receive this

We apologize for the inconvenience our customer experienced due to not being able to place his order on Kohls.comUpon review, we did remove any restrictions in place, which were preventing the order from being processedWe also will be happy to honor a 30% discount off of a future order as a one-time courtesy (exclusions may apply)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAs stated in my complaint - that credit was issued to a one time gift card from my contact lens manufacturer (Cooper Vision) and was given to the Kohls store associate on 11/to throw away as the full value of card ($50) was used during that transactionI'm appalled that your company has a business practice of crediting returned items to gift cards? Is that legal? And then you refuse to refund me my money when I returned the item to the store? [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

The customer can scan an official bank statement to the Revdex.com portal or fax the information to ###-###-####

We apologize for the inconvenience and frustration our customer experienced with online Order It appears our customer has reached out to our Executive Offices, and at this time, we consider this matter resolved