Moore-Built Construction & Restoration

Regrettably we are unable to resolve the customer's concerns with the sequence of numbers providedWe advise the customer to provide a copy of their return receipt for further research

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***This is not stated anywhere on your siteKohls did not have my permission to charge my gift card for the amount that they didThis needs to be refunded immediately

We have reviewed our customer's concern regarding her online ordersThe return was handled accordinglyThe customer used a $Kohl's Cash when order was placed, which was given to our customer in the form of a KMCOn her second order, we did apply her refund of $which if you add the $85.99(that is including the $Kohl's Cash) and the $41.00, combined it equals $

We apologize for the confusion regarding our customer Kohls.com orderAt Kohl's online checkout, you can only redeem percentage off promo code and shipping promo codeBelow is our discounts/promotion inquiry from our siteThe 30% promo code was applied, but not the 15% percent because it uses the greater amount to maximize your savings I have multiple promo codes and discounts Which ones can I use on my order?• Only ONE sitewide percent-off promo code can be applied to an order.• MULTIPLE dollar-off coupons (like Kohl's Cash and Rewards Cash) can be added to an order.• MULTIPLE department-specific dollar-off or percent-off promo codes can be applied to an order.• ONE sitewide percent-off promo code CAN be combined with MULTIPLE department-specific dollar-off or percent-off promo codes, but are applied separately (see details below).• Sitewide dollar-off promo codes CAN be combined with sitewide percent-off discounts, but cannot be combined with similar offers.• A free shipping promo code CAN be combined with ANY other promo codes or discounts on your orderShipping promo codes are handled separately from other promo codes and coupons that apply to the merchandise on your order.• A maximum of four promo codes can be applied to an order(There is a limit of two promo codes on a mobile device.)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Credit receivedThanks Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Ravindra [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] this is partially resolvedKohl's did in fact finally get the pick up order correctWe are now waiting on Kohl's bill to see if in fact they credit the correct and complete amountIf that happens, we will consider this experience completed Thanks for your help and patience [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The customer can fax in her paperwork to Fax number, ###-###-####Once it is received, we will be happy to look at it on our endNo one has documented paperwork being received on our end

I spoke with several customer service representatives that told me they would arrange the shipping and packaging of this kitchen island They claim all calls are recorded so I would start with listening to all conversations I also talked to supervisors who also assured me that Kohl's had made a mistakes One offered me $in Kohl's credit another offered me 30? off One also said she would try to refund me my assembly fee Every single one I talked to basically apologized said they would fix it Each call resulted in the same thing, no resolution The last customer service rep told me the other several people I talked to were wrong I feel like if they were, it is Kohl's responsibility for their I'll trained call center representatives Had I not been promised something from several different people all with the same solution then maybe we would not be in this situation I feel Kohl's employees were not properly trained to handle this solution Not to mention my time and aggravation, but also the UPS guy who has to go out of his way 2-times a week for their ill trained employees This is an dollar item that I bought from their online store that I paid dollars to be put together and is now defective I feel it is their responsibility as a major retailer to honor their product and SERVICE REPRESENTATIVES

We apologize for the disappointmentOur records indicate that both packages in this order have been delivered, via USPSHowever, as a courtesy, on December 13, we credited $to the VISA card ending in which will post in an average of seven days

We apologize for the disappointmentOur records indicate that our customer checked out as a "guest" on Kohls.comAs such, the subsequent confirmation emails, including the earned Kohl's Cash, were sent to the following email address, provided by her; [redacted] To avoid issues like this from happening again, please create future orders from the Kohls.com shopping accountAs a courtesy, we will honor $off a future orderPlease submit this order within seven days and respond back with the order numberA credit for the referenced amount will then be generated to the original payment method within seven days from the date of credit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.After submitting my complaint, I contacted the business by phone and spoke with a manager who was able to resolve my problemIt required about minutes of my time -- and I was simply attempting to correct THEIR mistake.I continue to be amazed by the sloppy business practices of this company and will never do business with them again.I appreciate the Revdex.com's efforts to resolve this issue Regards, [redacted]

Kohl's is unable to notify the customer when the merchandise is available because this item is not a Kohl's exclusive itemThe customer's desired merchandise is directly shipped form the vendor, not a Kohl's warehouseShould the merchandise come back in stock at a later date, Kohl's will honor the original price the customer initially paidOur records show a return for the missing chair was processed on 11/04/We have also processed a refund for the two incorrect chairs received on 11/05/We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountIf the returns result in a credit balance, the customer may contact customer service at ###-###-#### to request a check be sent to her when the credits postWe apologize for any disappointment this experience may have caused

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The packages have been picked upThank you Regards, [redacted]

We have applied the funds back on our customer's gift cardThis will take effect immediatelyThe available credit as of today on their gift card is $

We apologize for the inconvenience our customer has experienced recently regarding her store purchase, At this point, the customer's only option is to return the merchandise back to our store for a full refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Credit me a refund for the full purchase amount plus the five dollar Kohls coupon that was applied to the purchase Regards, [redacted]

We will be happy to research our customers inquiryIs the customer able to provide for me an item number and the price she was attempting to purchase it for so we may verify this on our end and assist our customer in placing her order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This represents failure to honor the return policy stated on the receipt for the merchandise Regards, [redacted]