Moore-Built Construction & Restoration

It is Kohl's practice to attempt to contact customers via phone or e-mail in an effort to verify order informationWe appreciate the customer's feedback regarding her experience, and once again we apologize for any inconvenience

We will cancel out the issued $Kohl's gift card and send a replacement, via mailAlso, as previously stated, the $issued Yes2You Reward (Y2Y) will expire on April 30, and will not be honored beyond this date

Revdex.com: I do not understand how you would consider this closed considering I still have NOT received my cash refundI have been told X days several times nowMy refund is floating out thereYou can NOT consider a case closed until the refund has ACTUALLY been received by the client/CustomerI have NOT received therefore this case is still infact open and I will move on to the next step if the refund isn’t returned within daysAgain, very poor customer service and poor response I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We apologize for the inconvenience our customer experienced due to the expired promo codesOur intention is not to send out expired promo codes or mislead our customersWe will be forwarding your feedback to our marketing departmentWe will be more than happy to send a couple of 30% coupons and a $gift card Please have the customer respond with her mailing address so we can mail out our coupons and gift card

We apologize for the disappointmentOn February 28, we issued a Kohl's Merchandise Credit (KMC) in the amount of $48.48, in compensation for the funds that cannot be used on the prepaid VISA cardPlease know this will be delivered, via mail, in an average of 7-business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The dates may be set by manufacturer, however Kohl's had the deceptive advertisingThe ad started 11/23, and had stated price that included rebate that started only on 11/ Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I left voice message to call me back Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do want to make note that Kohls was only willing to resolve this issue after I informed them that I reported the issue to the Revdex.com I feel it is ridiculous that I needed to take this kind of action in order to receive the service I was promised I do want this complaint to remain public so other cunsumers are aware of it Regards, [redacted]

The selection of merchandise may vary by storeOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersWe are unable to comply with the customer request to honor Black Friday prices, or discount a similar itemWe apologize for any additional disappointment

As the third party returned the items to the store, we would need their informationAs such, please have him file a separate Revdex.com complaint with his information so we can further investigate this

We apologize for the disappointmentWe verified $worth of Kohl's Cash was earned on the Kohls.com order ending in As the Kohl's Cash was subsequently redeemed without consent we issued 1,Yes2You (Y2Y) Reward points, which accumulates to a $RewardThis will be sent, via email, on January and is redeemable through January To avoid instances like this from happening again, please practice changing the Kohls.com shopping account password once every few months to a password that is strong and encrypted

We thank our customer for contacting Kohl's Department Stores about their cancelled orderI regret to learn that the items were not available when the order was submitted onlineWe make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeIn the case of our recent Black Friday ad, we included a disclaimer stating that the Doorbuster specials were available while supplies lastOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersWe apologize for any inconvenience this may have causedWe apologize for the inconvenience and frustration this may have caused

The customer's original complaint did not state he failed to receive the shower curtainOn 11/06/we processed a return credit for the merchandiseAdditionally, a credit for $was credited to Kohls.com order # We advise our customer to allow 10-business days for the credit to appear on their Kohl’s Charge accountOnce again we apologize for any inconvenience

We apologize for the inconvenience and frustration our customer experienced with their rebateWe will be partnering with our rebate department in regards to the rebate being processedOnce a response is received, we will follow up with our customer

We deeply apologize for the disappointmentAs UPS states the package was lost in transit, we submitted a credit, on November 30, in the amount of $2,334.34, which will post to the Kohl's Charge card ending in [redacted] in an average of seven daysAdditionally, Blue Kohl's Cash in the amount of $ was issued, via email, which will have a redemption period of days

Our records show a return for the missing item from Kohls.com order # [redacted] was processed on 11/21/We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountRegrettably, due to security purposes we are unable to place a new order on the customer's behalfIf the customer still desires the merchandise, we will honor the original price paidWe advise the customer to place her order online, or call our Kohls.com Customer Service at ###-###-#### for assistanceWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below $Kohl's cash that I had earned was used on second order of $which was not received as wellSo in return I will only get credited $loosing Kohl's cash of &20? Order placed on June 26th was not used with $Kohl's cash Regards, [redacted]

We apologize for the frustrationOn December 3, the full order was credited in the amount of $25.93, in compensation for the damaged item, to the Kohl's Charge card ending in which will post in an average of seven daysAlso, on December 1, the defective item was reordered, which is scheduled to be delivered, via USPS, on December Furthermore, it is not Kohls.com policy to ask for a Social Security numberAs such, we will coach accordingly to the applicable associate to prevent this from happening again

Our rebate department has agreed to mail our customer a rebate in the amount of $with tracking number Please advise our customer to allow 4-weeks to receive

Please have our customer contact Kohl's Fraud Department at 1-888-890-1755, as further information is needed before we are able to process a refund