Moore-Built Construction & Restoration

We have honored our customer's request and have added their request to no longer receive marketing mailers from Kohl's

We pride ourselves on our hassle-free return policyAdditional information for our customer about this policy can be found here: https://cs.kohls.com/app/answers/detail/a_id/893/kw/return%20policyOur customer was accommodated with a Kohl's Merchandise Credit, which aligns with our policy

[A default letter is provided... here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I have received an email from the business which states that a credit has been posted to my Kohls credit card and to allow 7 days to post which I was also unable to dispute the charge with. Just poor customer service all around. I would like this case to remain open until the full credit of $29.99 posts to my credit card. Regards, [redacted]

We have processed a return for the Vanity on 01/16/16, back to the customer's VISA ending in ***We advise our customer to allow 7-business days for the credit to appearWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11748245, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have already contacted customer service with the missing order number and they were not able to resolve [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Amanda R [redacted]

Better Business... Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kohls is asking for the SKUs (again). Already provided all info in my letter, email and the live chat with Kohls. Here it is again... I ordered TWO BLACK Vera Wang tights, two pair - SKU on the invoice says 89028994. I ordered two pairs of Black tights. Kohls sent me two pairs of GREY tights. I need Kohls to send me the correct items (2 pair of black tights). I also need Kohls to provide me a return shipping label (at their expense) to mail the wrong items back. I want the wrong items picked up from my porch (at Lohls expense amd by Kohls setting up a UPS pickup from my porch. I shouldn't have to drive to UPS AND I shouldn't have to drive to Kohls to exchange these. This is Kohls error and they need to fix it. I am so unhappy with Kohls service. They have replied to me in email twice, asking me to "cooperate by coming into a store to exchange". Not doing that. Kohls needs to fix their mistake, take accountability and send me what I ordered a month ago!!! [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Our records show a return credit for $was processed on 11/05/15, back to the customer VISA ending in We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We apologize for any confusionThe customer’s credits were processed for mailing on 03/10/2016; please allow 10-days for receipt of these cards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Kohls policy and their customer service or lack there of is absolutely horrific! They have not addressed any of the issues in the complaint or even attempted to come to an amicable resolutionI have read several other complains from other customers regarding the same types of issues without a response or resolutionClearly they take pride in their unethical business practices and bad customer service hence their reputation! I cannot accept the business reply because they did not address any of the issues outlined in the complaint not attempted to offer a resolutionI hope all customers reading this think twice about shopping with this company and spend your money with a company who actually values their customers! Shame on kohls! Regards, [redacted]

Kohl's strives to offer a variety of promotions that all customers can take advantage ofSome products are not discountable andexcluded from offersThese products are identified by store signs and on the Kohls.com product pageUnfortunately “The Balm” exclusionis not a decision made by Kohl's, but by the vendor themselvesWe are unable to accommodate the customer’s request for monetary compensationFor additional information regarding exclusions please visit Kohls.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.They can send the $gift card to: Revdex.com - please redact my address before posting to your websiteThanks Regards, [redacted]

After further research we are able to confirm that regrettably the original return for Kohls.com order # [redacted] was erroneously voidedWe have processed a new credit to the customer's account on 11/19/We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountWe apologize for any inconvenience

We stand behind our previous resolution, and consider this matter closed

Upon review of our customer's inquiry, it does show that only one item was purchased and mailed inWe would need proof of the other in questionThey have sent over the information they received and we show Order

Our online department has processed a credit for our customer in the amount of $31.58, which will be applied to the Visa ending in Please advise our customer to allow 7-business days for this to appear on their credit card statement

We apologize for the frustration and inconvenience our customer experienced in regards to their most recent Kohls.com OrderUpon review of our customer's concern, we have confirmed our customer has returned the apple watch and has been issued a refund

We apologize for the confusion regarding the shipping addressThe customer placed Order on May 06,It does ask the customer to confirm the shipping address twiceOnce when the shipping address is selected and prior to submitting the orderThe website clearly specifies there is a minute window for cancellationsUnfortunately, the customer would still be responsible for the package.We may be able to make the following changes within minutes [redacted] from when you placed your order: Cancel your order Decrease the quantity of an item Remove an itemApply a valid promo code**

We apologize for the disappointmentOn December 19, we verified that the package in the Kohls.com order ending in *** was packed incorrectlyAs such, we issued a credit for the missing item, in the amount of $20.00, which will post to the Kohl's Charge card ending in *** in an average of seven daysAdditionally, Blue Kohl's Cash in the amount of $was issued, via email, with a redemption period of daysFor the item to be replaced, a new order would have to be submittedIf the item proves to be more expensive we are more than happy to adjust the price to what was originally paid on the initial orderPlease contact Kohls.com, via phone, at 1-800-564-if you would like to reorder

Our records indicate we received the customer’s complaint through our CFPB portal The customer’s concerns were addressed via letter on August 5, As previously stated we advise the customer to allow 10-business days to receive the gift card