Mor Furniture For Less

Review: I bought couches from mor furniture three years ago with one year warrenty included, after two years of having the couches they started to peel off little by little and now everytime we sit on them little pieces of it get stuck to us, now I assume when I bought them they were leather otherwise I wouldn't have bought them but nobody bothers to tell me that, I talked to one the employees who work there about how the customer would know if the couchs are leather or not and he says that it says it on the price next to the couch, I don't believe that is a good answer for me.Desired Settlement: I would like a refund of a replacement of the couch.

Business

Response:

November 7, 2013

Revdex.com

Re: [redacted]

Dear [redacted],

First, I would

like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

Since the

limited one year warranty has past and we no longer do business with this

particular manufacturer we have offered our customer an in-store credit of $672.

Our offer is a courtesy offer of 50% off what they originally spent. They can also

keep their original purchase. We feel we are being more than fair to help find

resolution for our customer even though they have passed their warranty through

MOR Furniture..

Once

again, I would like to apologize for any inconvenience we may have caused [redacted]. If you decide to take the in-store credit we will be glad

to assist you on scheduling a free delivery of new product, if I can be of further assistance please do not

hesitate to contact me at

Sincerely,

Distribution

Manager

Mor Furniture – [redacted] Warehouse

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

It's not just the couches that I bought from them, I also bought a bedroom set which it feels like it's falling apart, me and my wife were having so much back pain that sometimes I can't even get up to go to work and so is my wife, we called to get it returened and get the money back six months after we bought it( which by the way was under warrenty back then) because we were so uncomfertable with the purchase instead somebody came over and put little supporter things under the bed which by the way it made it even worse, I can't tell you how dissatisfied I am with the purchase that we've made which was 3-5 K , we can't sleep on the bed that we have and we can't sit on the couches that we have , were thinking of throwing everything that we bought but WE DON'T HAVE THE MONEY TO BUY ANYTHING ELSE. in regard of getting 50% store credit, how do know I won;t get the same useless product that I got couple of years ago. I would like the manager himself to come over and to lay down on our bed for 15 minutes and than desice for himself. I would like my money back for the wntire purchase.thank you

Business

Response:

December 5, 2013, 2013

Revdex.com

Re: [redacted]

Dear [redacted],

We made two

offers to [redacted] in regards to the concerns

he has with his purchase. Unfortunately, [redacted] declined both and is

seeking a full refund.

Since [redacted] has gone well past his 1 year manufacturer warranty and has had his

furniture for over 3 and a half years, a refund is not an option. We have

offered [redacted] an “in store” credit for the full amount he paid back in

2010 for his sectional. In addition, we have also offered him a full “in-store “credit

for his mattress that he also purchased back in 2010. He has declined both of our offers.

Once

again, I would like to apologize that we have been unable to come to a mutual

agreement with [redacted]. At this point, we feel as a company, we have

gone above and beyond to help [redacted] and feel that his request is

unreasonable.

Sincerely,

Distribution

Manager

Mor Furniture – [redacted] Warehouse

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I will not accept this offer because no matter what I buy from mor the result would be the same which is unhappy and uncomfertable, I would accept 50% what I paid for so I can spend the money somewhere else where I would be comertable knowing that I would keep this product for years to come, shoppiing at mor is not an option, I will accept 50% offer to shop somewhere else.thank you

Review: I purchased a love seat and sofa from more in 03/03/2014. I paid 1199$ for the furniture, 5 yr upholstery protection plan and delivery charges. They attempted to deliver me them in 2 weeks. There were scratches and scuffs on the fabric. They tried to replace 5 times so far but always ended up bringing furniture with scratches or scuffs or reclining motor problems or sunken cushions. After the 5th failed attempt, they promised a full refund and collected the furniture on 4/30/2014. Till now the refund is not processed. I was informed by the customer service that it would take 15 days to process. I was denied when I wanted to talk to a manager.

Even though it was their fault to unable to deliver the furniture I good condition, they do not respond properly for refunding my money. I paid for furniture about a month back and am still with out any. I had to wait for their delivery 5 times so far. They turned up late once and once they never turned up and didn't inform me about the same.Desired Settlement: I am hoping to be compensated for their failure to provide the furniture and my wasted time on 5 different occassions and my visit to their store in order to explain them the issues with their furniture.

Business

Response:

May 23, 2014

RevDex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear [redacted]

First, I

would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our

valued customers have a positive experience with us.

In regards

to the case of [redacted], Mor Furniture picked up his furniture on 4/30/14

and [redacted] was credited/refunded in the amount

of $1,198.98.

Once again,

I would like to apologize for any inconvenience Mor Furniture may have caused [redacted] If you have any further questions, please do not hesitate to

contact me at [redacted]

Sincerely,

Mor Furniture Customer Service

Review: May 26,2014 I went to MOR Furniture shopping for Bed room Set. I found One I liked and wanted and wanted a quality Mattress got that to. I was told my bed would be delivered with in 3 weeks so I was expecting my Bed end of June2014. That did not happen! No bed, no call to let me know status on my Furniture. I called end of June to check status because I had not heard anything. I was told by a phone rep that my Bed set would not be available until end of July 2014, I thought phone rep was mistaking and request my call be transferred to store location and once that was done requested manager.

Long story short, it was true my bed was not going to be in for another month and now 07/26/2014 I was told on a message to my phone your bed and some pieces are here but Mirror to your set go take another month. NO WAY was I going to wait another month. Manage[redacted] offered me another mirror from another bed set, I accepted. Deliverer come cant get King bed up my stair way. Cant get king bed had to down size by this time I'm very upset! I was offered by [redacted], a gift card/credit for all this trouble.

With the down size I walked out paying more for a queen. Im not satisfied and I had to pay $100.00 deposit because I was only approved $4000.00. Im not happy and I want my $100.00 back and the $300.00 dollar credit I was told I would get. I want the $300.00 applied to my queen size bed set I'm purchasing. I did not get a break down of where the credit was applied for all my troubles, waiting so long and representatives talking smart to me being rude!! I did nothing wrong, I was referred to this store by family who had good business and mine was a Nightmare!!!! More details can be discussed by phone due to limited room on the siteDesired Settlement: I want the $100.00 dollars back that I had to pay in the store on my [redacted] Card. I walked out paying more for my queen then the King Set I feel like I was not treated properly and I'm not sure and confident if I was priced correctly. I understand that different bed sets can be more money then others how ever I don't see where the $300.00 dollar credit I was told I was getting was applied and I should not had to pay a deposit fee. They should have got the price to adjust on what I was approved.

Business

Response:

Review: Item Purchase: [redacted]: Mor Furniture for less

Location: Miramar Showroom San Diego California

Order Date: Oct 04, 2014

Delivery Date: Oct. 07, 2014

Complaint Date: Oct. 10, 2014 12:37 AM

Amount Paid: $645.83

Review: I experienced skin irritation whenever I seat on the sofa. It has only been 3 days since we got the sofa, and every time I seat on it, I get rashes on my body. I called the customer service and explain what happens. Then the customer service told me that there was no refund policy at Mor. And he advice me to consult a dermatologist, his name is [redacted]. I told him that I only experience the irritation when I sat on the sofa. And he repeated it again that I need to consult to my doctor. I felt so offended on what he said to me. I really want to return the sofa because I don't know how I'm I going to use the sofa if I'm allergic to it. I learned about the 7 days warranty California Law that if the customer is not satisfied they can return it.Desired Settlement: I want to return the sofa and get a refund.

Business

Response:

Review: I Purchased a dinning table set in the month of May 2014. The table was not in stock and was told it would be in stock in the coming months but could be delivered in the month of October 2014. We agree to terms and purchased this set with my Mor's Credit Card. The financing was for 12 months free financing. We were concerned because no one at the store called to notify us of delivery in the month of October so we called the store only to be told that the set was not available and that we will not be getting delivery as previously agreed.

They told us if we needed to have the table sooner it would be okay to select a different set. We were opposed to selecting another set because we like the one we selected. We then was told that they had the chairs and table top and that they could deliver those items. Well, not wanting to take a chance of not getting those items we agreed and they delivered. We were told that the base for the table would be in November 2014 and they will deliver. They delivered the base but with out the hardware to put table together. The delivery guys took the base back to the warehouse and we were scheduled for another delivery.

Today the delivery came and same problem, base/no hardware. We were then told that we would have to deliver the items back to the store so that we can reselect on the dining set. Did I mention I have been making paying on this item. I'm wondering if this is a fair practice of Mor's Furniture. Please advise me. Very disappointed and hope this doesn't fall on deaf ears. Thank You.Desired Settlement: I would like for this Store to refund my delivery charge and deliver the table they had advertised for sale. The table we selected not something they would like for us to have. I also will be contacting other avenues to correct this matter.

Business

Response:

Review: I ordered a dining table with 4 chairs and a bench seat in November. It was to be in stock in December before Christmas. Finally received the table and 4 chairs in February but no bench seat. I was told it was coming in March. In March they requested payment for the bench and said it would be in in a week. I paid cash for the bench. Another phone call stating the bench would be in the middle of April. Another call in April stating the bench is coming and would be delivered May 24th. Today another phone call stating the bench would be arriving the end of June and will be delivered on July 7th.....Desired Settlement: Desired Settlement: As the bench matches the table and chairs I'm screwed... No reasonable settlement other than getting a new dining table and chair set or two chairs that match the ones I have...

Business

Response:

I don't know where to start, the so called $1500 bonded leather sofa and couch that I bought a year and a half ago has started peeling off from all places and the salesman from whom I had earlier bought dining table and chairs said he was sorry as the warranty was over, for real if u had told me the sofa do not last more than 2 years then I probably would not have bought it. Just last year I was recommending it to all friends and family about how good the designs were and at a reasonable price tag. Sadly the mor store couch and sofas are cheaper in every sense of the word and from now on I will inform everyone to stay away from that store.

Review: On August 25, 2012, I purchased a rather pricey recliner for my mother who's health requires that she sit with her legs elevated. Although it was not my first choice in chairs, the salesman was rather pushy in this should be the one to purchase, so I did and six months into it being in the house, a large bolt had fallen on the floor when my mother went to sit down, the chair was still under warranty so they came right out and fixed it (February 14, 2013), however, only 14 months, after the purchase, October 24, 2013, my mother went to sit down and she heard a very loud snap and something hit the floor, hard, then the lever to the recliner no longer worked and the chair's reclining component sprang up unexpectedly, causing my mother's legs to come up quicker than she had anticipated.

When the chair was turned over, there was a broken spring that had completely snapped off. The snap was so hard on the spring, that it looks as though it was cut clean across. She came in to tell me about what happened and I called MOR Furniture to ask about whether they would now honor their own 3 year warranty on power mechanisms in motion furniture. I explained in detail what had actually broken on the chair and the girl on the phone indicated that there would be a $50.00 service charge just to have someone come and look at it and anything that might need to be replaced will have to be paid for by the customer. That is NOT what the warranty indicates at all. It clearly says "3 YEARS Removable cushion cores, power mechanisms in motion furniture". I feel as though I was rushed through this sale, but moreover, I feel that they are now trying to get even more money out of me and my mother.Desired Settlement: I believe that MOR Furniture for Less should repair the recliner, with no other fees other than the $50.00 service charge, with the understanding that they pay for the repairs. Clearly, this is not my mother's fault and they should take responsibility for products that they sell that are not of the BEST quality. The part should completely be replaced, at no further cost to either me or my mother.

Business

Response:

November 14, 2013

Review: I called Mor Furniture on 1/6/2014 about a sagging frame on the Chaise Sectional and stitching coming undone on the Ottoman. I paid a $49.99 repair fee at that time over the phone. On 1/7/2014 a repair technician inspected my Chaise sectional and Ottoman. He scheduled the items for repair pickup. On 1/13/2014 Mor Furniture picked up my Chaise Sectional and Ottoman for repair. After couple weeks I called to find out when the Chaise Sectional and Ottoman would be repaired. I was told someone would call me back with information. No one ever called so I called again and was told the repairs were completed. I scheduled delivery for 2/7/2014 but only the Ottoman was delivered. My Chaise sectional was now in repair for almost a month. I called several times for an estimated time of repair and was told someone would call me back. No one ever called back. I called again on 2/14/2014 to find out when I would be getting my Chaise Sectional back from repair and was told that the repairs had been completed. I scheduled delivery for 2/16/2017 between 2-6PM. The delivery truck pulled up at 6:20PM and the Chaise Sectional was delivered at that time. I inspected the Chaise Sectional and showed the delivery person that the couch had not been repaired and it still sagged when someone sat on it. The delivery guy said that he did not think it was repaired because there were no repairs noted on the invoice. He told me to call the Customer Service number and ask to speak to a manager. I called customer service after the delivery guys left. I spoke with Olga, who told me that all the managers were gone because they were closing in a few minutes. [redacted] assured me that she would send an email to a manager immediately and I would get a call the next morning on 2/17/2014. I did not get a call from a manager or anyone else at Mor Furniture, as usual. They should change there name to Less Furniture because that what you will get, LESS.Desired Settlement: I would like to have this low quality sectional be picked up and have my credit card refunded so I can buy a quality sofa set from a good company. However, I know that is probably asking to much so I would settle for picking out another sofa set and have this one removed.

Business

Response:

March

6th, 2014

4747

Viewridge

San Diego, CA 92123

Re: [redacted]

Dear [redacted]r,

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our

goal to ensure that our valued customers have a positive experience with us.

As soon as we received this

letter we spoke to [redacted] and offered him a reselection on his set. He

accepted and will go to the showroom to reselect. It is my understanding that Mr.

[redacted] is happy with this resolution.

Again, I apologize for any inconvenience

we may have caused. If I can be of further assistance, please feel free to

contact me directly at 858-935-6409.

Sincerely,

[redacted] Distribution Manager

Mor Furniture For Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I was told I would be receiving a refund for the delivery charge on some defective furniture returned and it still hasn't been processed and the credit company wants their payment on Monday the 9th. Mor was supposed to refund the amount on the 3rd of February but still is delaying it for some reason. The first refund for the defective item only took 2-3 days, but this second refund they are delaying and I already called three times to check.Desired Settlement: They owe the credit account $51.61 by February 9th 2015.

Business

Response:

Review: I purchased a couch from Mor Furniture on 5/16/11. When I bought the couch I was given a written warranty that states the couch will be repaired or replaced if it is defective. The written warranty states 1 year for upholstery wood and electrical components, 3 years for loose cushion cores and 5 years for frames and mechanisms. My couch has four areas where the springs and cushion cores have given out and are broken making the couch uneven. I contacted Mor Furniture to redeem my repair or replace warranty. I was told that the manufacturer of my couch went out of business and the couch was unable to be repaired or replaced. The representative told me that in order to accommodate customers they were offering 50% of the price of the couch for in store credit. I notified the representative that the warranty states full replacement if it could not be repaired. The representative stated that they can not accommodate the warranty as the manufacturer is out of business. I called corporate and spoke of the issue. I was told by a manager named [redacted] that they could not replace my couch and would only provide 50% of the base cost of the couch for in store credit. She again stated they cannot honor the warranty for full replacement. Mor is refusing to honor the written warranty agreement despite the fact that I have met all the specifications stated in the written warranty.Desired Settlement: I would like to have a replacement couch of equal value or a refund of the full price of the couch since the warranty promised repair or full replacement.

Business

Response:

July 22, 2013

Ref: Mr. [redacted]

Case: [redacted]

Dear Mrs. [redacted],

First, I would like to

apologize for any inconvenience we may have caused Mr. [redacted]. It is always

our goal to ensure that our valued customers have a positive experience with

us.

After receiving your letter,

[redacted] spoke with the Mrs. [redacted] in regards to the warranty issue. A $500

in-store credit was issued towards a new sofa set and Mr. and Mrs. [redacted] went

to the <st1:place w:st="on"><st1:placename w:st="on">Moreno <st1:placetype w:st="on">Valley store to use the credit. The

delivery is set for July 24, 2013 and Mrs. [redacted] did express that she was

satisfied with the result.

Once again, I would like to

apologize for any inconvenience we may have caused Mr. [redacted]. If you have any

further questions, please do not hesitate to contact me at 858-578-8420.

Sincerely,

Service Manager

Mor Furniture for Less

Review: Reclining electric power sofa stopped working.Had a tech in my home on 1-31-2015 he stated that the power mechanism needed to be replaced and he would have to order the part as soon as he returned to his warehouse that day, and it would take 4-6 weeks for the part to come in, they would call me and set an appointment to install it. On 3-23-2015 I called them as I had not heard anything and was told that the part had never been ordered, they would order it that day and call me, another 4 weeks to wait. On 4-20-2015 I called them as again no call from them. I spoke with [redacted] and he stated that the part would arrive on 4-30-2015,and he would call me. On 4-30-2015 no call so I called them . [redacted] then stated that he had contacted the shipper and the part would be here for sure on 5-9-2015. On 5-19-2015 I called and was told that they are still working on getting the part.

Product_Or_Service: Power sofa and love seat

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: Desired Settlement I want my sofa fixed.

Business

Response:

Review: Since I purchased my furniture a year ago I have had problem after problem. The furniture is poor quality. Every time I call the operator never let's me talk to a manager regarding my issues. I have had so many problems and have had to take time off of work every time to wait around for a service man. Now once again I have a problem with one of my recliners and just because I happened to move Mor Furniture is blaming the move as the reason for the problem. I will never purchase anything from Mor Furniture again.Desired Settlement: I want Mor to pick up my furniture and give me my money back. It's obvious I will continue to have problems with this furniture.

Business

Response:

June 3, 2013

Revdex.com

4747 Viewridge Ave Suite 200

San Diego, CA. 92123-4889

RE: Case# [redacted] – [redacted]

Dear Mrs. [redacted],

First, I would like to

apologize for any inconvenience we may have caused Ms. [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

Ms. [redacted] purchased furniture

from our Fresno showroom April 21, 2012 and received her purchase a few days

later. Ms. [redacted] has had a couple of

service issues with the product so we have offered Ms. [redacted] to reselect to a

different line. Ms. [redacted] is satisfied

with our offer.

Once

again I would like to apologize for any inconvenience we may have caused Ms. [redacted].

If you have any further questions,

please do not hesitate to contact me at (866) 466-7435.

Sincerely,

Operations Manager

Visalia Warehouse

Review: My wife and and I purchased a reclining love seat and sofa from Mor Furniture in the [redacted] location on December 6 2012. We received the sofa in the middle of January. Five months later we began to have issues with the sofa. The left side of the reclining sofa began to sag and the footrest was almost impossible to close. We called customer service to set up an appointment to have someone take a look at it. The guy who came out on June 30 said the issue we were having is a common one. He said it would take 6 weeks to get the underframe which needed to be replaced. In the mean time the right side began to follow suit and will not even shut! Here we are on September 27, 3 months later (twice as long as they said it would take), waiting for the second time for the service guy to come fix the sofa. But for the second time they are not coming, this time the service guy called out. We have had this sofa in our living room with one side lopsided and the other side wide open because it will not close. It is embarrassing to have anyone over and have to explain the we bought our sofas from Mor and are still waiting for the broken one to be fixed (for 3 months). I called and spoke to Olga who first said the service guy called out and then after I explained all of the issues she offered a $75 store credit to buy more subquality furniture for Mor. When my wife spoke to the manager [redacted] and demanded a refund for the sofas he said they do not have a return policy however there is no reference to "no refunds" etc on the invoice or the folder they gave us our paperwork in. Our sofa only lasted 5 1/2 months. We do not have kids, and we are the only two adults who live in the house and who have used the sofas. This product is not good quality and the warranty service are horrible.Desired Settlement: I want a full refund for the sofa and loveseat in the amount of $1039.99 plus tax. We do not want to continue to deal with the sub par quality of the sofas or Mor's lack of customer service and follow through in regards to the warranty as their actions thus far have left me with absolutely no confidence in the company.

Business

Response:

November 8, 2013

Review: 2 years ago, my wife and I purchased a couch from the Mor Furniture store location in [redacted].

At the time, we were advised to purchase an extended warranty that would fix, repair, or replace any damage to any part of the couch within a 5 year period. We have loved this couch, and it has for the most part served our purposes very well. At this time unfortunately, we have discovered that several of the couch cushions have begun to collapse and that the internal material of the couch cushion has begun to break apart leaving the metal springs protruding through the foam and hence very uncomfortable to sit on.

We attempted to contact the local store to inquire about repair to the couch. We were advised by a salesman that the couch manufacturer was out of business and as such they would be unable to help based upon not being able to get replacement parts for the couch. We then asked about repairing the couch, since that was a part of the warrantee that we had purchased and we were still within the 5 year window of the coverage. He informed us that the warrantee only covered rips/tears to the fabric and that they could do nothing further. We asked to speak to a supervisor in order to escalate our inquiry and were initially told no, that there was nothing further that could be done.

We asked again and were then put on the phone with someone identifying themselves as a supervisor and were told that there was nothing they would do to either repair or replace the couch, however they would give us a $300 credit to purchase something new in their store. (This amount equates to 50% of the pre-tax purchase price of the item)

We indicated that we were not interested in purchasing a different item for several hundred dollars more out of pocket, that we merely wanted the store to honor their warrantee and practicing good faith by either repairing or replacing the faulty item. At that point we were told that "$300 was the final offer and that we could either take it or leave it."

I further attempted to contact the corporate customer service number to inquire about this matter, however the representative reiterated that the corporate policy was to offer a 50% credit towards the purchase of another item. I then asked if since the store was unable to honor the warrantee that we purchased if it would be reasonable for them to refund the purchase price of $200 for that policy and was told no and that the matter was now closed.Desired Settlement: At the very least we desire to have the couch we purchased repaired to a satisfactory state. If that is not possible, we feel like refund of the warrantee purchase price would be in order as well as either the purchase price of the faulty item or an equitable replacement for it. While I understand we cannot get an exact replacement due to the manufacturer now being closed, we feel like something similar would be fair.

Business

Response:

November

18, 2013

RevDex.com

RE: Case#

Dear [redacted],

First, I

would like to apologize for any inconvenience [redacted] may have been

caused. It is always our goal to ensure

that our valued customers have a positive experience with us.

After speaking with [redacted]

there seemed to have been some confusion with the [redacted] Warranty. The

[redacted] Warranty is for Accidental damage (rips, tears and stains - things of

that nature) [redacted] was under the impression the Warranty took care of

anything that may come up and was frustrated when attempting to pursue a

Warranty claim.

We have agreed to provide a “in

store credit” in the amount of $300.00 which is 50% of what he paid for the

sectional back in 2011. We have also agreed to refund 100% of the [redacted]

Warranty purchase in the amount of $99.99. [redacted] indicated that this would

resolve the matter.

If you have any questions or

problems please feel to contact me at [redacted].

Sincerely,

Mor Furniture for less

Consumer

Response:

Complaint Detail

Had previous claim that was to be resolved by refund of $99 service fee charge that has yet to be fulfilled. Original claim was complaint #[redacted], and agreed to terms were for a full refund as well as a $300 in store credit.

Desired Settlement

Agreed upon refund.

Business

Response:

February

17, 2014

Revdex.com

Re: [redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our

goal to ensure that our valued customers have a positive experience with us.

We have agreed to refund

100% of the [redacted] Warranty purchase in the amount of $99.99. This amount has been credited to the [redacted] that was originally used for the purchase and should appear on the card within

14 business days.

Again, I apologize for any

inconvenience we may have caused. If I can be of further assistance, please

feel free to contact me directly at [redacted]

Sincerely,

Thank you,

Mor Furniture for less

Review: I purchased 6 piece set for my bedroom, and was notified it will be delivered within 6 weeks or less due to having them in stock. I paid in full with my credit card and waited until last week when it was due for delivery so I call the number in the bill and I was notified that it will be delivered on Aug 27th then 4 days ago I received a phone call that they had some change in their delivery and it will be delivered on Sept 4th. Then on the evening of Aug 29th I get another phone call from Mor telling me that they can not deliver until Sept 12th. The person I talk to said that he can not help me because in his system it says that he does not have the items until Sept 12th.

I asked to talk to manager and he transferred me to [redacted] office to speak to [redacted] (on the phone). He asked me who was the sales person that made the sale and I told him ([redacted]). I guess he was busy with the other customer and asked me to leave my name and phone number and he will call me back. So now after 3.5 hours no one called me back. I am really disappointed with customer service and lack of professionalism in this store.Desired Settlement: I want my purchased items by Sept 4th or immediately return me my money back with interest that I have paid already.

Business

Response:

Review: We had originally purchased a sofa from MOR in September of 2013 but after 3 months the cushions were totally flat. After going through 4 more of the same model couch and several months, MOR let us do a Re-Selection. The couch we decided on cost more than the original couch. We have to be specific in our selection due to a bad back issue I have and have to have good lumbar support. We selected the Birkshire model and management told us because of what we had been through over the last year and a half, they would pay the difference (overage) between the 2 couches. The refund was for $250 and was completed with in three months to the company we finance through. We thought we were finally done with this situation but in February of 2015 MOR charged us $125, I disputed it and it was refunded in May. Another charge for the same amount was charged to us in March of 2015. After speaking to several representatives at MOR and disputing it through the finance company, MOR has told us they only agreed to refund us $125, which is not true. The amount between the 2 couches was well over $250 and settling for $250 was an agreement we made with management. They are going back on their word and we just want to have this settled once and for all. Please help, we have given them several attempts to resolve this issue.Desired Settlement: For our original agreement of $250 be refunded to us. Only half has been refunded.

Business

Response:

Review: I drove all the way to there warehouse to pick up my daughters mattress set and was informed they don't have any in stock until after thanksgiving when I was told by the store they did. I never received a call back from any one at mor after the warehouse called them and told them I was upset and that they didn't have any in stock and told them a supervisor would call me with in 5 minutes. I drove 25 mins back home and went to the store I purchased it at to speak with a manger. all they claimed they could due was give me a floor model that was just above what I paid for that's it. which is ridiculous when they sale floor models at more than half price they retail store price. Plus I still have to wait for them to get in the thin box spring since they didn't have any on there floor.Desired Settlement: I should receive at least half of my money back if not all of it because it was a floor model which is always sold at more then half the retail store price on top of running back and fourth and having to wait additional days for the set.

Business

Response:

January 9, 2014

Revdex.com

RE: [redacted]

Dear [redacted],

Please accept this letter as a

response to your letter dated January 7th 2014.

First, I would like to apologize

to [redacted] for any inconvenience she was caused. Our goal is to always

ensure that our valued customers have a positive experience with us. It seems

we fell short this time.

I spoke with [redacted] on January

9, 2014 regarding her concerns about her order. We reviewed her experience with

the purchase and subsequent problems thereafter. I confirmed that we had processed

the $100.00 credit to her [redacted] that the General Manager had agreed to refund

for her problems and assured her that we would use her experience as a coaching

opportunity with the employees involved. During our conversation we spoke of

the potential need of another mattress set for her six year old son. I agreed to sell her a brand new mattress set

for her son at 50% off. She was more

than satisfied with our conversation and will absolutely continue doing

business with Mor Furniture.

Again, please accept my apology

for any inconvenience.

If I can be of any further

assistance I can be reached at [redacted].

Sincerely,

Regional Group Manager

Mor Furniture For Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We purchased a sectional couch on 05/26/2015 through [redacted] (salesman). It was a nice, fast process and he told us that it would take about a month to come in. We thought that was a long time, but really liked the couch so we would wait. Then, we were looking over the paperwork and found that it showed that the items would not be in until 07/27/2015. My husband [redacted] tried to contact the salesman, [redacted], and got no response.

So, on 06/10/2015, [redacted], called and spoke to customer service. They said that our whole couch was in, except the chaise lounge and that would not be in until 07/27/2015. So, they knew the whole time that the complete sectional would take 2 months to come in, and conveniently left that information out. [redacted] called back today and spoke with [redacted] in customer service and informed us that [redacted] was on vacation and the manager refused to speak to him. So, my husband cancelled the couch, but [redacted] said we could come in and pick something in stock. Why should we have to get a different couch and them not stick to what they told us. We really loved and wanted that couch and now we are back to where we started on 05/26/2015.Desired Settlement: We would like to have our entire couch either by 06/26/2015 as promised originally or we should be given some kind of discount for the wait of 2 months.

Business

Response:

June 24, 2015

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear [redacted]

First, we would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us.

We were able to locate and reserve all pieces of her living room sectional and will make a complete delivery on Saturday 6/27. For the inconvenience we have caused, we will deduct the delivery fee of $99.99. [redacted] is satisfied with this resolution.

Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions or concerns, please do not hesitate to contact me at [redacted]

Sincerely,

Mor Furniture Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I bought a sofa and chair from Mor. The sales Rep that sold me the items said it was leather. I was going to get the leather repaired and was told that it was vinyl. Since I was not notified of this when I purchased the set, they are not able to repair the leather. I would have to pay the cost of refurnish the whole entire sofa. If the sofa was leather they would be able to sand it down. The sales Rep who sold me the set was not honest about the product. I would have not spent over 1,000.00 on vinyl. I don't want this to happen to any other consumers who are mislead from Mor.Desired Settlement: I want them to pay for the sofa and chair to be refurnished since they were dishonest about the product in the first place.

Business

Response:

August

30, 2013

Revdex.com San Diego

4747

Viewridge Ave Room 200

San Diego CA 92123

RE:

Case [redacted]

Dear

[redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

I contacted [redacted] to

discuss her concerns. I explained that

her product is actually a genuine bonded leather sofa. I asked her to come in to our showroom or our

go to our online web store and offered her a new sofa at cost. At this time, it is my understanding that she

is considering this offer.

Once

again, I would like to apologize for any inconvenience we may have caused. If you have any further questions, please do

not hesitate to contact me at (866) 466-7435.

Sincerely,

General Manager

[redacted] Showroom