Mor Furniture For Less

Review: We purchased several pieces from this store including a leather swivel chair and leather sectional sofa w/ottoman. We picked up our order rather than have it delivered. Everything was in boxes when loaded into our vehicle. Upon opening the boxes at home, damage was detected on the swivel chair and on 3 of the 6 pieces of the sectional. We called Mor and they offered to deliver new pieces. They did, and every piece had evidence of damage. We called, they offered to have a manager inspect the items prior to sending them out, and send us replacements. We have done this 4 times... each time defective or damaged merchandise is delivered to us - we have even seem the exact same piece of damaged furniture they tried to deliver before. We simply cannot continue to rearrange our lives to wait for the delivery of furniture, so we have asked for a refund. We have been calling them everyday for over a week now, and we keep being told a manager will call us back. No one ever has.Desired Settlement: I would like for them to come pick up their sectional and ottoman and refund the cost of the furniture and the protection warranty we purchased for it.

Business

Response:

October 17, 2013

Revdex.com

RE: Case# [redacted]

Dear [redacted],

Unfortunately we were not

able to satisfy [redacted] and therefore, we picked up his furniture and

refunded his purchase amount.

I

would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do

not hesitate to contact me at [redacted].

Sincerely,

Distribution Manager

[redacted] Warehouse

Review: I ordered a dining table with 4 chairs and a bench seat in November. It was to be in stock in December before Christmas. Finally received the table and 4 chairs in February but no bench seat. I was told it was coming in March. In March they requested payment for the bench and said it would be in in a week. I paid cash for the bench. Another phone call stating the bench would be in the middle of April. Another call in April stating the bench is coming and would be delivered May 24th. Today another phone call stating the bench would be arriving the end of June and will be delivered on July 7th.....Desired Settlement: Desired Settlement: As the bench matches the table and chairs I'm screwed... No reasonable settlement other than getting a new dining table and chair set or two chairs that match the ones I have...

Business

Response:

Review: We received a coupon for accessories at Mor. We used the coupon for order # [redacted] on 12/27/15. Our receipt instructed us we could pick up on 1/5/2016. Went to warehouse on [redacted] and they told us our item was delayed in[redacted] due to weather. We gave it an extra day and went back a couple of days later to pick up. The rep then accused me of lying when I said we were told it would be in and had very poor customer service.

We then tried to contact Corporate Office thru FB and they were unable to help. [redacted] in [redacted] then called us on Jan 11th to assure us it would be available by end of Jan or beginning of February and they would deliver to our house for the inconvenience. At the beginning of Feb we then received another phone call informing us now it would be delivered by the first week of March. We spoke to the local office in [redacted] and they assured us if we had any more delays we could have the one IN stock on their wall.

Well, today we received another phone call notifying us that they expect it to arrive in May. SIX MONTHS after we ordered it. We've been told numerous times we would receive our item and I don't think they ever intend on honoring the agreement.Desired Settlement: This was ordered at the end of December. Waiting 6 months or longer is NOT acceptable. We'd like delivery ASAP.

Review: I talked to [redacted] in the warehouse on 10/5 after the second failed delivery attempted do to product damage. She apologized for the inconvenience and promised to refund my delivery fee for having to miss work for the second attempt, and having to reschedule for a third time. I was informed that my refund will be processed in 7-10 days.

I called on 10/19 to follow up on the status of refund, and was told they saw a credit on the account. I informed the rep that this was a refund due an issue with the third delivery, and that invoice was refunded because they had to use my personal power saw to fix a factory defect so I can accept delivery. They saw the notes regarding my delivery fee refund and said [redacted] will call me back when she gets in at noon to settle the matter. I did not hear back from anyone so I called back on 10/20. Again, after some confusion, the rep said [redacted] is in but stepped out for break and will call me back for sure. I did not receive a response so I filed a dispute with my credit card company for the delivery fee plus 9.5% sales tax and filed a complaint on the Revdex.com web site.Desired Settlement: Refund my delivery fee per our conversation and notes in their system.

Business

Response:

December 8, 2015

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear [redacted]

First, we would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.

In the case of [redacted], Mor Furniture has credited the [redacted] on file in the amount of $108.41.

Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or concerns, please do not hesitate to contact me at [redacted]

Sincerely,

Mor Furniture Customer Service

Consumer

Response:

Per their response, I did receive a credit to my [redacted], but I had to challenge the charge through my card issuer as I was not getting any responses directly, or timely responses through this complaint.

For all intents and purposes, this issue is "resolved", but I wish the merchant was more responsive through the process. I consider challenges a nuclear option, and wish I didn't have to initiate that process to get a refund.

Regards,

Review: I Purchased a dinning table set in the month of May 2014. The table was not in stock and was told it would be in stock in the coming months but could be delivered in the month of October 2014. We agree to terms and purchased this set with my Mor's Credit Card. The financing was for 12 months free financing. We were concerned because no one at the store called to notify us of delivery in the month of October so we called the store only to be told that the set was not available and that we will not be getting delivery as previously agreed.

They told us if we needed to have the table sooner it would be okay to select a different set. We were opposed to selecting another set because we like the one we selected. We then was told that they had the chairs and table top and that they could deliver those items. Well, not wanting to take a chance of not getting those items we agreed and they delivered. We were told that the base for the table would be in November 2014 and they will deliver. They delivered the base but with out the hardware to put table together. The delivery guys took the base back to the warehouse and we were scheduled for another delivery.

Today the delivery came and same problem, base/no hardware. We were then told that we would have to deliver the items back to the store so that we can reselect on the dining set. Did I mention I have been making paying on this item. I'm wondering if this is a fair practice of Mor's Furniture. Please advise me. Very disappointed and hope this doesn't fall on deaf ears. Thank You.Desired Settlement: I would like for this Store to refund my delivery charge and deliver the table they had advertised for sale. The table we selected not something they would like for us to have. I also will be contacting other avenues to correct this matter.

Business

Response:

Review: Item Purchase: [redacted]: Mor Furniture for less

Location: Miramar Showroom San Diego California

Order Date: Oct 04, 2014

Delivery Date: Oct. 07, 2014

Complaint Date: Oct. 10, 2014 12:37 AM

Amount Paid: $645.83

Review: I experienced skin irritation whenever I seat on the sofa. It has only been 3 days since we got the sofa, and every time I seat on it, I get rashes on my body. I called the customer service and explain what happens. Then the customer service told me that there was no refund policy at Mor. And he advice me to consult a dermatologist, his name is [redacted]. I told him that I only experience the irritation when I sat on the sofa. And he repeated it again that I need to consult to my doctor. I felt so offended on what he said to me. I really want to return the sofa because I don't know how I'm I going to use the sofa if I'm allergic to it. I learned about the 7 days warranty California Law that if the customer is not satisfied they can return it.Desired Settlement: I want to return the sofa and get a refund.

Business

Response:

Review: I called Mor Furniture on 1/6/2014 about a sagging frame on the Chaise Sectional and stitching coming undone on the Ottoman. I paid a $49.99 repair fee at that time over the phone. On 1/7/2014 a repair technician inspected my Chaise sectional and Ottoman. He scheduled the items for repair pickup. On 1/13/2014 Mor Furniture picked up my Chaise Sectional and Ottoman for repair. After couple weeks I called to find out when the Chaise Sectional and Ottoman would be repaired. I was told someone would call me back with information. No one ever called so I called again and was told the repairs were completed. I scheduled delivery for 2/7/2014 but only the Ottoman was delivered. My Chaise sectional was now in repair for almost a month. I called several times for an estimated time of repair and was told someone would call me back. No one ever called back. I called again on 2/14/2014 to find out when I would be getting my Chaise Sectional back from repair and was told that the repairs had been completed. I scheduled delivery for 2/16/2017 between 2-6PM. The delivery truck pulled up at 6:20PM and the Chaise Sectional was delivered at that time. I inspected the Chaise Sectional and showed the delivery person that the couch had not been repaired and it still sagged when someone sat on it. The delivery guy said that he did not think it was repaired because there were no repairs noted on the invoice. He told me to call the Customer Service number and ask to speak to a manager. I called customer service after the delivery guys left. I spoke with Olga, who told me that all the managers were gone because they were closing in a few minutes. [redacted] assured me that she would send an email to a manager immediately and I would get a call the next morning on 2/17/2014. I did not get a call from a manager or anyone else at Mor Furniture, as usual. They should change there name to Less Furniture because that what you will get, LESS.Desired Settlement: I would like to have this low quality sectional be picked up and have my credit card refunded so I can buy a quality sofa set from a good company. However, I know that is probably asking to much so I would settle for picking out another sofa set and have this one removed.

Business

Response:

March

6th, 2014

4747

Viewridge

San Diego, CA 92123

Re: [redacted]

Dear [redacted]r,

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our

goal to ensure that our valued customers have a positive experience with us.

As soon as we received this

letter we spoke to [redacted] and offered him a reselection on his set. He

accepted and will go to the showroom to reselect. It is my understanding that Mr.

[redacted] is happy with this resolution.

Again, I apologize for any inconvenience

we may have caused. If I can be of further assistance, please feel free to

contact me directly at 858-935-6409.

Sincerely,

[redacted] Distribution Manager

Mor Furniture For Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On August 25, 2012, I purchased a rather pricey recliner for my mother who's health requires that she sit with her legs elevated. Although it was not my first choice in chairs, the salesman was rather pushy in this should be the one to purchase, so I did and six months into it being in the house, a large bolt had fallen on the floor when my mother went to sit down, the chair was still under warranty so they came right out and fixed it (February 14, 2013), however, only 14 months, after the purchase, October 24, 2013, my mother went to sit down and she heard a very loud snap and something hit the floor, hard, then the lever to the recliner no longer worked and the chair's reclining component sprang up unexpectedly, causing my mother's legs to come up quicker than she had anticipated.

When the chair was turned over, there was a broken spring that had completely snapped off. The snap was so hard on the spring, that it looks as though it was cut clean across. She came in to tell me about what happened and I called MOR Furniture to ask about whether they would now honor their own 3 year warranty on power mechanisms in motion furniture. I explained in detail what had actually broken on the chair and the girl on the phone indicated that there would be a $50.00 service charge just to have someone come and look at it and anything that might need to be replaced will have to be paid for by the customer. That is NOT what the warranty indicates at all. It clearly says "3 YEARS Removable cushion cores, power mechanisms in motion furniture". I feel as though I was rushed through this sale, but moreover, I feel that they are now trying to get even more money out of me and my mother.Desired Settlement: I believe that MOR Furniture for Less should repair the recliner, with no other fees other than the $50.00 service charge, with the understanding that they pay for the repairs. Clearly, this is not my mother's fault and they should take responsibility for products that they sell that are not of the BEST quality. The part should completely be replaced, at no further cost to either me or my mother.

Business

Response:

November 14, 2013

Review: I purchased a couch from Mor Furniture on 5/16/11. When I bought the couch I was given a written warranty that states the couch will be repaired or replaced if it is defective. The written warranty states 1 year for upholstery wood and electrical components, 3 years for loose cushion cores and 5 years for frames and mechanisms. My couch has four areas where the springs and cushion cores have given out and are broken making the couch uneven. I contacted Mor Furniture to redeem my repair or replace warranty. I was told that the manufacturer of my couch went out of business and the couch was unable to be repaired or replaced. The representative told me that in order to accommodate customers they were offering 50% of the price of the couch for in store credit. I notified the representative that the warranty states full replacement if it could not be repaired. The representative stated that they can not accommodate the warranty as the manufacturer is out of business. I called corporate and spoke of the issue. I was told by a manager named [redacted] that they could not replace my couch and would only provide 50% of the base cost of the couch for in store credit. She again stated they cannot honor the warranty for full replacement. Mor is refusing to honor the written warranty agreement despite the fact that I have met all the specifications stated in the written warranty.Desired Settlement: I would like to have a replacement couch of equal value or a refund of the full price of the couch since the warranty promised repair or full replacement.

Business

Response:

July 22, 2013

Ref: Mr. [redacted]

Case: [redacted]

Dear Mrs. [redacted],

First, I would like to

apologize for any inconvenience we may have caused Mr. [redacted]. It is always

our goal to ensure that our valued customers have a positive experience with

us.

After receiving your letter,

[redacted] spoke with the Mrs. [redacted] in regards to the warranty issue. A $500

in-store credit was issued towards a new sofa set and Mr. and Mrs. [redacted] went

to the <st1:place w:st="on"><st1:placename w:st="on">Moreno <st1:placetype w:st="on">Valley store to use the credit. The

delivery is set for July 24, 2013 and Mrs. [redacted] did express that she was

satisfied with the result.

Once again, I would like to

apologize for any inconvenience we may have caused Mr. [redacted]. If you have any

further questions, please do not hesitate to contact me at 858-578-8420.

Sincerely,

Service Manager

Mor Furniture for Less

I don't know where to start, the so called $1500 bonded leather sofa and couch that I bought a year and a half ago has started peeling off from all places and the salesman from whom I had earlier bought dining table and chairs said he was sorry as the warranty was over, for real if u had told me the sofa do not last more than 2 years then I probably would not have bought it. Just last year I was recommending it to all friends and family about how good the designs were and at a reasonable price tag. Sadly the mor store couch and sofas are cheaper in every sense of the word and from now on I will inform everyone to stay away from that store.

Review: I was told I would be receiving a refund for the delivery charge on some defective furniture returned and it still hasn't been processed and the credit company wants their payment on Monday the 9th. Mor was supposed to refund the amount on the 3rd of February but still is delaying it for some reason. The first refund for the defective item only took 2-3 days, but this second refund they are delaying and I already called three times to check.Desired Settlement: They owe the credit account $51.61 by February 9th 2015.

Business

Response:

Review: 2 years ago, my wife and I purchased a couch from the Mor Furniture store location in [redacted].

At the time, we were advised to purchase an extended warranty that would fix, repair, or replace any damage to any part of the couch within a 5 year period. We have loved this couch, and it has for the most part served our purposes very well. At this time unfortunately, we have discovered that several of the couch cushions have begun to collapse and that the internal material of the couch cushion has begun to break apart leaving the metal springs protruding through the foam and hence very uncomfortable to sit on.

We attempted to contact the local store to inquire about repair to the couch. We were advised by a salesman that the couch manufacturer was out of business and as such they would be unable to help based upon not being able to get replacement parts for the couch. We then asked about repairing the couch, since that was a part of the warrantee that we had purchased and we were still within the 5 year window of the coverage. He informed us that the warrantee only covered rips/tears to the fabric and that they could do nothing further. We asked to speak to a supervisor in order to escalate our inquiry and were initially told no, that there was nothing further that could be done.

We asked again and were then put on the phone with someone identifying themselves as a supervisor and were told that there was nothing they would do to either repair or replace the couch, however they would give us a $300 credit to purchase something new in their store. (This amount equates to 50% of the pre-tax purchase price of the item)

We indicated that we were not interested in purchasing a different item for several hundred dollars more out of pocket, that we merely wanted the store to honor their warrantee and practicing good faith by either repairing or replacing the faulty item. At that point we were told that "$300 was the final offer and that we could either take it or leave it."

I further attempted to contact the corporate customer service number to inquire about this matter, however the representative reiterated that the corporate policy was to offer a 50% credit towards the purchase of another item. I then asked if since the store was unable to honor the warrantee that we purchased if it would be reasonable for them to refund the purchase price of $200 for that policy and was told no and that the matter was now closed.Desired Settlement: At the very least we desire to have the couch we purchased repaired to a satisfactory state. If that is not possible, we feel like refund of the warrantee purchase price would be in order as well as either the purchase price of the faulty item or an equitable replacement for it. While I understand we cannot get an exact replacement due to the manufacturer now being closed, we feel like something similar would be fair.

Business

Response:

November

18, 2013

RevDex.com

RE: Case#

Dear [redacted],

First, I

would like to apologize for any inconvenience [redacted] may have been

caused. It is always our goal to ensure

that our valued customers have a positive experience with us.

After speaking with [redacted]

there seemed to have been some confusion with the [redacted] Warranty. The

[redacted] Warranty is for Accidental damage (rips, tears and stains - things of

that nature) [redacted] was under the impression the Warranty took care of

anything that may come up and was frustrated when attempting to pursue a

Warranty claim.

We have agreed to provide a “in

store credit” in the amount of $300.00 which is 50% of what he paid for the

sectional back in 2011. We have also agreed to refund 100% of the [redacted]

Warranty purchase in the amount of $99.99. [redacted] indicated that this would

resolve the matter.

If you have any questions or

problems please feel to contact me at [redacted].

Sincerely,

Mor Furniture for less

Consumer

Response:

Complaint Detail

Had previous claim that was to be resolved by refund of $99 service fee charge that has yet to be fulfilled. Original claim was complaint #[redacted], and agreed to terms were for a full refund as well as a $300 in store credit.

Desired Settlement

Agreed upon refund.

Business

Response:

February

17, 2014

Revdex.com

Re: [redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our

goal to ensure that our valued customers have a positive experience with us.

We have agreed to refund

100% of the [redacted] Warranty purchase in the amount of $99.99. This amount has been credited to the [redacted] that was originally used for the purchase and should appear on the card within

14 business days.

Again, I apologize for any

inconvenience we may have caused. If I can be of further assistance, please

feel free to contact me directly at [redacted]

Sincerely,

Thank you,

Mor Furniture for less

Review: My wife and and I purchased a reclining love seat and sofa from Mor Furniture in the [redacted] location on December 6 2012. We received the sofa in the middle of January. Five months later we began to have issues with the sofa. The left side of the reclining sofa began to sag and the footrest was almost impossible to close. We called customer service to set up an appointment to have someone take a look at it. The guy who came out on June 30 said the issue we were having is a common one. He said it would take 6 weeks to get the underframe which needed to be replaced. In the mean time the right side began to follow suit and will not even shut! Here we are on September 27, 3 months later (twice as long as they said it would take), waiting for the second time for the service guy to come fix the sofa. But for the second time they are not coming, this time the service guy called out. We have had this sofa in our living room with one side lopsided and the other side wide open because it will not close. It is embarrassing to have anyone over and have to explain the we bought our sofas from Mor and are still waiting for the broken one to be fixed (for 3 months). I called and spoke to Olga who first said the service guy called out and then after I explained all of the issues she offered a $75 store credit to buy more subquality furniture for Mor. When my wife spoke to the manager [redacted] and demanded a refund for the sofas he said they do not have a return policy however there is no reference to "no refunds" etc on the invoice or the folder they gave us our paperwork in. Our sofa only lasted 5 1/2 months. We do not have kids, and we are the only two adults who live in the house and who have used the sofas. This product is not good quality and the warranty service are horrible.Desired Settlement: I want a full refund for the sofa and loveseat in the amount of $1039.99 plus tax. We do not want to continue to deal with the sub par quality of the sofas or Mor's lack of customer service and follow through in regards to the warranty as their actions thus far have left me with absolutely no confidence in the company.

Business

Response:

November 8, 2013

Review: We had originally purchased a sofa from MOR in September of 2013 but after 3 months the cushions were totally flat. After going through 4 more of the same model couch and several months, MOR let us do a Re-Selection. The couch we decided on cost more than the original couch. We have to be specific in our selection due to a bad back issue I have and have to have good lumbar support. We selected the Birkshire model and management told us because of what we had been through over the last year and a half, they would pay the difference (overage) between the 2 couches. The refund was for $250 and was completed with in three months to the company we finance through. We thought we were finally done with this situation but in February of 2015 MOR charged us $125, I disputed it and it was refunded in May. Another charge for the same amount was charged to us in March of 2015. After speaking to several representatives at MOR and disputing it through the finance company, MOR has told us they only agreed to refund us $125, which is not true. The amount between the 2 couches was well over $250 and settling for $250 was an agreement we made with management. They are going back on their word and we just want to have this settled once and for all. Please help, we have given them several attempts to resolve this issue.Desired Settlement: For our original agreement of $250 be refunded to us. Only half has been refunded.

Business

Response:

Review: Since I purchased my furniture a year ago I have had problem after problem. The furniture is poor quality. Every time I call the operator never let's me talk to a manager regarding my issues. I have had so many problems and have had to take time off of work every time to wait around for a service man. Now once again I have a problem with one of my recliners and just because I happened to move Mor Furniture is blaming the move as the reason for the problem. I will never purchase anything from Mor Furniture again.Desired Settlement: I want Mor to pick up my furniture and give me my money back. It's obvious I will continue to have problems with this furniture.

Business

Response:

June 3, 2013

Revdex.com

4747 Viewridge Ave Suite 200

San Diego, CA. 92123-4889

RE: Case# [redacted] – [redacted]

Dear Mrs. [redacted],

First, I would like to

apologize for any inconvenience we may have caused Ms. [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

Ms. [redacted] purchased furniture

from our Fresno showroom April 21, 2012 and received her purchase a few days

later. Ms. [redacted] has had a couple of

service issues with the product so we have offered Ms. [redacted] to reselect to a

different line. Ms. [redacted] is satisfied

with our offer.

Once

again I would like to apologize for any inconvenience we may have caused Ms. [redacted].

If you have any further questions,

please do not hesitate to contact me at (866) 466-7435.

Sincerely,

Operations Manager

Visalia Warehouse

Review: Reclining electric power sofa stopped working.Had a tech in my home on 1-31-2015 he stated that the power mechanism needed to be replaced and he would have to order the part as soon as he returned to his warehouse that day, and it would take 4-6 weeks for the part to come in, they would call me and set an appointment to install it. On 3-23-2015 I called them as I had not heard anything and was told that the part had never been ordered, they would order it that day and call me, another 4 weeks to wait. On 4-20-2015 I called them as again no call from them. I spoke with [redacted] and he stated that the part would arrive on 4-30-2015,and he would call me. On 4-30-2015 no call so I called them . [redacted] then stated that he had contacted the shipper and the part would be here for sure on 5-9-2015. On 5-19-2015 I called and was told that they are still working on getting the part.

Product_Or_Service: Power sofa and love seat

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: Desired Settlement I want my sofa fixed.

Business

Response:

Review: I purchased 6 piece set for my bedroom, and was notified it will be delivered within 6 weeks or less due to having them in stock. I paid in full with my credit card and waited until last week when it was due for delivery so I call the number in the bill and I was notified that it will be delivered on Aug 27th then 4 days ago I received a phone call that they had some change in their delivery and it will be delivered on Sept 4th. Then on the evening of Aug 29th I get another phone call from Mor telling me that they can not deliver until Sept 12th. The person I talk to said that he can not help me because in his system it says that he does not have the items until Sept 12th.

I asked to talk to manager and he transferred me to [redacted] office to speak to [redacted] (on the phone). He asked me who was the sales person that made the sale and I told him ([redacted]). I guess he was busy with the other customer and asked me to leave my name and phone number and he will call me back. So now after 3.5 hours no one called me back. I am really disappointed with customer service and lack of professionalism in this store.Desired Settlement: I want my purchased items by Sept 4th or immediately return me my money back with interest that I have paid already.

Business

Response:

Review: On April 12, 2014 my husband and I purchased a sofa, loveseat and chair from the [redacted] store and paid in full. When purchasing these items for our home we were told they would be delivered on April 24, 2014. I received a phone call on the April 23 saying that our furniture would not be available to be delivered until May 4. I explained to them that this was unacceptable as we were having an event at our home and guests would need a place to sit. They said that the chair was unavailable. I asked if they could deliver the Sofa and loveseat and they agreed to do so on April 25.

The Sofa and Loveseat were delivered on April 25, 2014. On May 1 I received another phone call about my chair. This time they were pushing back delivery again until May 16. I explained again that this was unacceptable and they said there was nothing they could do as it had to be shipped from overseas. Had I known I would need to wait over a month for the chair I would not have ordered it. When I spoke with Mor Furniture last on May 1 I explained to the representative that if I did not already have the rest of the matching set in my living room I would have just cancelled my order. I also informed her that I would contacting the Revdex.com to inform them of the terrible communication of their company.Desired Settlement: I would like to have my chair delivered as soon as possible. I would also like to inform the management that their customers are being given unrealistic dates of delivery by their sales staff, most likely to secure a sale. I most likely will never shop at this store again.

Business

Response:

May 21, 2014

RevDex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case

ID# [redacted]

Customer Name: [redacted]

Dear [redacted],

First, I

would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure

that our valued customers have a positive experience with us.

I spoke to [redacted] on 5-18-14. After letting her know how much Mor Furniture regrets the

inconvenience we caused her, I offered her a $250.00 gift certificate for all

the problems she encountered with her purchase. [redacted] accepted the gift certificate.

Once again,

I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact me

at [redacted]

Sincerely,

Customer Service Manager

Mor Furniture for Less

Review: My husband and I purchased a dinning set from Mor furniture on feb 16th 2014 they told us it would be available for pick up friday march 7th.

On the 6th we called to confirm our pickup time for the next day and after they gave my husband the run around he was told it would not be available til march 30th. So I call today just to make sure it would be ready by the 30th because I have no table and I got the run around as well, and they hung up on me. So I called the corperate office and they told me that now it wont be available for pick up til april 6th! also if I wanted a refund so I could go elsewhere it takes up to 10-15 business days to get my money back. One phone call they tell us all they are waiting for is my bench then the next phone call its the table top.Desired Settlement: All I want is my table and chairs that I purchased so my family has a place to sit and eat.

Business

Response:

March

24, 2014

Revdex.com

of San Diego

5050

Murphy Canyon,

Ste. 110

San Diego, CA 92123

Re: [redacted]

Dear [redacted]r,

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our

goal to ensure that our valued customers have a positive experience with us.

As soon as we received this

letter we spoke to [redacted] and offered him free delivery when his set

arrived. It is my understanding that [redacted] is happy with this resolution.

Again, I apologize for any inconvenience

we may have caused. If I can be of further assistance, please feel free to

contact me directly at [redacted]

Sincerely,

[redacted] Distribution Manager

Mor Furniture For Less

Review: Purchased a sofa and love seat from company, were told warranty covered pillows and cushions from ripping and damage .cushions were bottoming out after a few months fabric frayed and ripped. called in August of 2013 asking for replacements per warranty. Bottem cushions were replaced after months of calling and asking for something to be done. Multiple calls were never returned and frequently people on phone were rude. I am still waiting for throw pillows to be replaced, since August. Have had several technicians have been to house and told yes they will be replaced and have yet to have then replaced. Very poor at returning calls and poor customer service.Desired Settlement: Want them to honor the warranty in a timely and professional manner.

Business

Response:

January

17, 2014

Revdex.com

Re: P[redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our

goal to ensure that our valued customers have a positive experience with us.

I spoke with [redacted]’s

daughter [redacted]. I assured her that throw pillows were being Fedex’d to her home

today. She then mentioned that both the seat and back cushion casings needed

replacing. That order has been placed

and I explained I will know if they are ready to ship next week. [redacted] indicated

that she was satisfied.

Again, I apologize for any inconvenience

we may have caused. If I can be of further assistance, please feel free to

contact me directly at [redacted].

Sincerely,

[redacted] Manager

Mor Furniture For Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

We have been told several times that the throw pillows are on there way, we will be satisfied with that part of our complaint when pillows arrive. In my ([redacted]) conversation this afternoon with the rep from Mor it was not agreed that they were ordering new back and bottom cushions. The rep informed me that they were no longer doing business with the company that made our furniture and it would take time to be able to replace all cushions. We agreed that either myself or my mother [redacted] would be in touch regarding all other cushions . We would at this point like all cushions to be replace, and will be satisfied when all new parts have arrived to our home. We have been told numerous times that things would be done and they have yet to be, at this point we are not satisfied.

Thank you [redacted] and [redacted]

Business

Response:

January

31, 2014

Revdex.com

Re: [redacted]

Dear [redacted]

Again, we apologize for the

delays and inconvenience we have caused [redacted].

The throw pillows were

delivered to [redacted] on January 21. We are still waiting for confirmation on

the casings however, we are in contact with the customer and are attempting to

have final resolution quickly.

Again, I apologize for any inconvenience

we may have caused. If I can be of further assistance, please feel free to

contact me directly a[redacted].

Sincerely,

[redacted]

[redacted] Manager

Mor Furniture For Less