Mor Furniture For Less

Review: On 6/07/2011 purchase two leather couches with the safe guard warranty. and also a 5 yrs protection plan. With in the a a year the leather couches the color and look like there where discoloring. Report to Mor this right away. More with the few days send a repaire man with took look at this matter. Then PER tech said that the discoloring of the couches werent cover with proection plan. Call call repadly More then never send some else to inspect the coaches .Desired Settlement: Will like for exchage for different matirial of couches or equal of what was pay for leather coauchs.

Business

Response:

November 4, 2013

Revdex.com

4747 View ridge Suite 200

San Diego, CA 92123

Re: [redacted]

Case #[redacted]

Dear [redacted],

First, I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.

[redacted] purchased a sofa and love from our Bakersfield showroom and received delivery on June 8, 2011. He contacted us regarding the leather fading and although the manufacturer doesn’t warrant fading, we have offered [redacted] an exchange.

He has accepted our offer and has indicated that this will resolve the matter.

Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If I can be of further assistance, please do not hesitate to contact me.

Sincerely,

Operations Manager

Mor Furniture – [redacted] Warehouse

Review: We have had multiple issues regarding the delivery of furniture. I am active duty military based in San Diego and got married in December 2012. My wife and I were eager to build our home and a major part of that was buying furniture. On January 27th 2013 we ordered dining room and living room furniture totaling $2,600.00 at the Miramar location of Mor Furniture. We were given a three week lead time. Our dining room furniture was delivered first and within the time frame. Our living room furniture was promised by February 10th (the three week lead time) and was not completely delivered until February 22nd. The weekend of February 16th we were expecting a delivery and given a four hour time frame. At the end of the time frame, after not receiving our furniture, we called Mor and were notified the truck had broken down 30 minutes into the route. We were not told this until our time frame had passed. We lodged a complaint with the company and received a refund of $200.00 on our Mor credit card for the delivery charge. On June 16th 2013 we returned to Mor Furniture in [redacted] to receive a free grill set as a promotion for father's day. While we were in the store we found a bedroom set and, in good faith, we purchased the set through [redacted]. He was an excellent sales man and eased our fears regarding another delivery snafu. The purchase was $2,300.00 and we received a four week lead time with an estimated delivery date of July 14th. On July 12th we confirmed our delivery date of July 14th from 10:00 am to 2:00 pm. After confirming our delivery we called back on July 13th to confirm each item that was going to delivered as we had ordered many pieces and didn't want any issues to arise. On July 14th we called at 11:30 am to confirm that everything had made it onto to the truck and there had been no mechanical issues. We received a call from the store at 1:40 pm to let us know our free grill set was ready to be picked up from the store. We were surprised because when we called to confirm our entire order was being delivered we were told the grill set was also going to be delivered. We notified the manager that we were waiting for our delivery and had 20 minutes left on our time frame. He placed us on hold to find out if we were receiving our grill set in the delivery or if we needed to pick it up. He came back on to tell us it was going to be delivered with the rest of the order. At 2:00 pm on July 14th we called Mor Furniture customer service as our furniture delivery was now late. The customer service representative notified us then that our delivery time frame had changed from 10:00 am - 2:00 pm to 12:00 pm - 4:00 pm and was surprised that no one had called us to let us know. We were obviously upset and asked to be contacted to the store manager in [redacted]. We spoke to our salesman instead and tried to find a solution through him. He offered us store credit but we expressed our hesitancy of doing business with this company again. We then asked to speak directly to the manager as we had been through this before and knew he was the only one to authorize Mor credit card refunds. The manager was unwilling to speak to us and [redacted] offered us a refund of our delivery charge of $100.00 on our Mor credit card. At 4:00 pm our furniture still hadn't arrived so we contacted customer service again. After being placed on hold for 15 minutes customer service informed us they were unable to tell us when our furniture would be delivered. We received a call finally at 4:40 pm and was told it would be another 45 minutes. Our furniture was delivered at 5:35 and the delivery drivers we done assembling at 6:30.Desired Settlement: In February we accepted a solution of $200.00 refund on our Mor credit card as that was the charge for delivery. In good faith, we placed another order with this company and were disappointed once again. We do not feel the $100.00 refund this time around adequately compensates us for the inconvenience we have experienced. We have spent a considerable amount of money to set up our house as newlyweds and have been disgusted with our experience. We would appreciate a formal apology and acknowledgement of our terrible experience with an additional minimum refund of $500.00 on our credit card. We feel this fair considering the amount of time wasted and frustration caused by the customer service center, the delivery manager's inability to notify us of delays, and the store manager refusing to talk to us.

Business

Response:

August 16, 2013

Revdex.com

Ref: [redacted]

Revdex.com Case#[redacted]

Dear [redacted],

First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us.

I had the pleasure of speaking with [redacted] last week in regards to his concerns with his delivery running past the 4 hour window on Sunday July 14th. I personally apologized for our failure to call and notify him that day that our delivery team was running behind due to prior deliveries. [redacted] and his wife requested a $500 refund towards their account. I explained to [redacted] that his request was not reasonable and that normally we would refund the $100 delivery fee. We have offered to meet them half way and apply a $250 credit towards their account. As of today Friday August 16, 2013, I left a message for [redacted] to call me back and confirm that he will accept my offer. I also stated in my message that I will wait to process this offer until I get a return call stating that they have accepted my offer.

Once again, I would like to apologize for any inconvenience we may have caused [redacted]. I also apologize that we have not come to a mutual agreement on this matter. If you have any further questions, please do not hesitate to contact me at[redacted].

Sincerely,

Distribution Manager

Mor Furniture for Less

Review: We received furniture from Mor Furniture stores. When we received the furniture, several pieces we damaged and chipped. When I called to request to have new furniture sent, the furniture that was sent was even worse and it looked used and refurbished. I called several times to Mor Furniture and they basically told me that I had to deal with it and that all they could give me was $75.00 gift card to their store. I did not want that. The furniture that I recieved was damaged before we even used it. I wouldn't even pay half of what they're charging me for it.Desired Settlement: I would like a discount on the furniture that I received. I shouldn't have to pay full price for furniture that looks used.

Business

Response:

June 18, 2013

Revdex.com

4747 Viewridge Suite 200

<st1:place w:st="on"><st1:city w:st="on">San Diego, <st1:state w:st="on">CA

<st1:postalcode w:st="on">92123

Re: [redacted] – Case #[redacted]

Dear [redacted],

First, I would

like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving

your letter we contacted [redacted] in regards to her concerns with the

quality of her furniture. We sent out an in-home tech and he reported minor

visible damage that can be repaired in-home, customer declined service and is

asking for a discount. We offered the guest 10% off or a $160 to keep furniture

as is, guest is asking for 50% off in which we declined and offered to either

repair or replace or refund, waiting on [redacted] to return our call with

and answer.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted].

If I can be of further assistance, please do

not hesitate to contact me at [redacted]7.

Sincerely,

[redacted]

Distribution

Manager

Mor Furniture – [redacted] Warehouse

Review: Purchased couch from Mor Furniture 4 months ago. Furniture is infested with bed bugs. Contacted company numerous times and unable to resolve issue. Do not feel its fair that we received furniture infested with parasites and that Mor Furniture is unwilling to replace furniture.Desired Settlement: Willing to accept replacement but wary of similar problem repeating itself. Would be more comfortable with refund so I could purchase furniture else where, preferably furniture without bed bugs.

Business

Response:

June 12, 2013

Revdex.com

4747 Viewridge Suite 200

<st1:place w:st="on"><st1:city w:st="on">San Diego, <st1:state w:st="on">CA

<st1:postalcode w:st="on">92123

Ref: [redacted]

Revdex.com Case# [redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience and the time delay we may have caused [redacted]. It is always our goal to ensure that our valued customers have a

positive experience with us.

We contacted [redacted]’s

daughter, [redacted]r and have made arrangements to exchange the sofa. In addition,

we offered them a $100 refund for the inconvenience. It is our understanding that this will

resolve the issue.

Once again, I would like to

apologize for any inconvenience we may have caused the [redacted]. If you have any further questions, please do

not hesitate to contact me at [redacted].

Sincerely,

Service Manager

Mor Furniture for Less

Review: We financed some furniture with Mor Furniture for Less through [redacted] When we brought it home, it did not fit through our door frame, so we returned it. After weeks of not receiving credit on our [redacted] account, we call Mor, and they tell us that it was not returned correctly by their finance manager, and the money was stuck as store credit. We went to visit them again, hoping they would have something new, and they did, so we picked out some new furniture that was going to cost a bit more. When the delivery crew brought it, they were not able to safely bring it into our apartment. They took everything back and we were told we would not be charged for anything. My [redacted] Credit account sill has a balance for furniture we do not have. We have attempted several times to call the location that billed us for the furniture and they still have not credited our account.Desired Settlement: Our [redacted] account has to be credited $1168.83 to resolve this issue. I already took steps to dispute this charge on my [redacted] account.

Business

Response:

Review: Purchased Fontana table, four chairs set and [redacted] protection plan 9/9/2011 in the amount of $571.04. Filed a complaint 8/29/2014 that chair broke in half. [redacted] required a technician to come out and take same pix we sent. They then submitted the claim under the formal dining room set I purchased from Mor. I was contacted two weeks ago and told a new chair was going to be sent to us. Two days later I was called back and told they no longer carry this chair and pretty much the option was to accept $166.41 STORE CREDIT to purchase chairs.

We went to Mor 10/26/14 only to find the cheapest decent chair is 119.99. This means I have to purchase a set all over again. I called Monday, 10/27/14 to explain the 166.41 doesn't cover getting chairs for our set. Essentially, I have to buy another set. Was told well, I can leave a message with the escalation department so I did 10/27/2014. Today is 10/29/2014 no word so I contacted them AGAIN. The same rude CSR [redacted] told me a call was placed to the [redacted] number (I gave them [redacted]) and that there was nothing I could do but take their "offer" or leave a message.

I am now filing a complaint with you to seek a fair resolution. I should not be expected to purchase a set when I paid additional for a protection plan. It is not my fault they no longer carry the same chair. I should be given something comparable. I bought four chairs that match I should have four chairs that match. I didn't pay a thrift store price for this set so it shouldn't look like it.

Product_Or_Service: Fontana dining room set/[redacted] protection

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: Desired Settlement:

There are several options. My desired settlement is four comparable chairs for the dining room set I currently paid for. Another settlement would be to return the entire dining room set and be store credited 571.04 to purchase another dining room set that matches. The last option would be for them to find the chair I purchased. It is not my fault Mor no longer carries this chair.

Business

Response:

Review: I purchased several items from Mor Furniture. I June and on July 3, 2014, I emailed them informing them I wanted to exchange two items. The sofa and love seat as they are not as comfortable after sitting on them for any longer than 30 minutes. I did not get a response so I emailed them again on Aug 23, 2014. I was out of the country for several weeks attending to my mother's affairs after her passing away.

I finally got a response from Mor stating that they could replace the cushions with softer ones and this is not possible on this type of sofa because they are reclining sofas.. I responded to their email asking them if they could please help me out to exchange the items and I have not heard back from them.Desired Settlement: I would like to exchange my sofa and loveseat for one that is more comfortable and that does not recline!

Business

Response:

Review: During the Memorial day Weekend we decided to replace our Living room furniture ( since we were expecting several visitors in Mid June). After shopping at various furniture stores in the area we settled on a furniture set offered at Mor Furniture , Miramar Branch. The Sales person sold us a customized version of the living room set assuring us that the delivery will be complete by June 11th. On June 3rd there was a message by the Mor customer service department informing that the delivery date has been changed to July 9th. I immediately called up the Customer service center, upon which the representative told me that the date in the message was incorrect and assured me that the delivery will be complete on June 15th. Today ( June 12th) I stopped by the Miramar store to confirm the delivery time, however another sales person at the store looked at my order and told me that the delivery will not take place before June 20th and said that too is tentative. Based on earlier assurances I donated my current furniture to charity just last night in anticipation the new furniture. Now looks like neither will have my new furniture nor will I have the new one for my guest !!Desired Settlement: I would like my furniture delivered by June 15th as promised.

Business

Response:

June

24, 2014

RevDex.com

Ms. [redacted]

4747

Viewridge, Suite 200

San Diego, CA 92123

Case

ID# [redacted]

Customer

Name: [redacted]

Dear

Mrs. [redacted],

First,

I would like to apologize for any inconvenience we may have caused Mr. [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

We

confirm that this delivery was completed June 17, 2014.

Once

again, I would like to apologize for any inconvenience we may have caused the Mr.

[redacted]. If you have any further questions, please do not hesitate to contact

me at [redacted]

Sincerely,

Customer

Service Manager

Mor Furniture

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Purchased a Sofa, Loveseat and Two Ottomon's on Sunday 1/12/2014, total purchase price was over $2,000. The Sales Rep at Mor [redacted] ensured me all the products were in stock.

The delievery was scheduled for the following day 1/13/2014 between the hours of 8pm and Midnight. Two drivers arrived at 10:21pm, upon inspection we noticed that the sofa sleeper had a significant gap and was severely damaged. ( Does Mor Furnitute inspect their products for quality assurance prior to leaving the Warehouse?) I immdiately refused the entire order, however the Drivers refused to take back the loveseat and ottomon's. They stated they had already taken it up to the second floor, didn't appear to happy about me asking questions.

I asked to speak to a Manager, in which they responded that "at this hour, nobody is available" I asked what I was suppose to do. I explained to them that the Sales Rep, had advised me to REFUSE the order and not take delievery if the products were damaged/defective. The driver assured me that everything would be okay and that his priority would be to call the Warehouse first thing in the morning and notify them. I went inside my house to get my phone and proceeded to call Mor Furniture, no answer it was closed. When I came down, they had left.

The following day 1/14/2014, I called and asked to speak to a Manager regarding my order. I spoke to [redacted]. ( he assured me that he was a Manager) I explained the situation. He agreed to waive the delivery fee for the inconvience. [redacted] put me on hold and proceed to review the order and informed me that the sofa sleeper was available in AZ and they would need to transport to San Diego and would be delievered 1/19/2014.

After reviewing and listening to what I had to say, he informed me that the system was showing the furnture had been delievered, and that if the order was refused, he would not be able to do anything until the Warehouse updated the system. ( I have a copy of the order where it states refused) Why would I want to have an incomplete living room set? We concluded our converstation by him following up with me.

On 1/16/2014 at 1:16pm, I recieved a call from UNKNOWN female name stating she was calling for Mor Furniture. ( I have the recording of the message) In the recording this UNKNOWN female proceeds to state that the delivery is now February 30th. I immediately called the customer service phone number that was left on the recording. I spoke to a gentlmen and did not get his name ( I was so upset) I explained everything that happened and asked to speak to a Manager. He placed me on hold and came back on the line, to reiterate what the female unknown caller had stated in the recording. I explained I was not happy and asked to speak to a Manager. I told him I had talked to [redacted].

I was placed on hold and after about 10 minutes, he came back on the line to inform me [redacted] was not available. I told him that I need to find out how to get the products back and refund the entire order. He puts me back on hold and states that I must contact the Mor Furniture store where I purchased the products. I again explained to him that furniture was left incomplete in my home and if I couldn't get the sofa sleeper I had no use for it. I asked him to arrange a pickup for REFUSED product. I was placed on hold again.....he came back on the line and stated I should go to Mor Furniture and select a new set. A new set? really? that's the best answer? I am shocked at this Customer Service...in an effort to work with him. I told him...to look into the same sofa without the sleeper.

Again.....!!! placed on hold. Comes back on the line and states it is not in stock and would take the same amount of time to get it in. After going back and forth, placed again on hold. He stated if I wanted to cancel the order, he needed to transfer me to the Store and to the Sales Rep. After waiting yet again...he comes back on the line and states that SHE is not available. He stated he would have [redacted] call me . Just to make sure I wasn't being jerked around....At 6:30pm 1/17/2014, I had my partner [redacted] call the Mor Furniture store in [redacted] and ask about this Sofa without the Sleeper....they said it was in STOCK and to come down and finalize the paperwork...! REALLY?

He got a completely different answer than me. When I called the Customer Service line....they gave me a different answer. As of 11pm today...still no phone call. None from the Sales Rep, [redacted], and/or anyone I have tried to speak to today. Repeatly asking for a Manager and simply not getting anyone.Desired Settlement: I need someone to contact me and make arrangements to have the refused product picked up. I don't want half of the product......February 30th is an unacceptable delivery date. Acknowledge and deal with drivers who refused to remove REFUSED furniture from my home and simply left!

Business

Response:

January 27, 2014

Revdex.com

Ref:

[redacted] Revdex.com #: [redacted]

Dear [redacted]

I would first like to apologize for

any inconvenience we may have caused you.

It is our goal to ensure that our valued customers have a positive

experience with us.

After receiving [redacted]’s letter, we

agreed that a stationary sofa would be sufficient as long as [redacted] did not

need to wait any longer for his set. [redacted] was delivered a stationary sofa

on 01/26/2014 and a refund for the difference between the sleeper sofa and

stationary sofa was processed on 01/27/2014.

Upon delivery of the stationary

sofa the drive team was missing two throw pillows. The pillows have been

located and will be fed-ex’d to the customer.

Once again, I would like to apologize

for any inconvenience we may have caused [redacted].

If you have any further

questions, please do not hesitate to contact me at [redacted]

Sincerely,

[redacted]

Operations Managers

MOR Furniture For Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

1st and foremost, we still have one outstanding issue. It is regarding the treatment and question of whether or not both the sofa and the love-seat were treated as part of the WARRANTY purchased. I have requested someone come out and either take a look at it, or treat it. I was told by [redacted] he would call me back after he spoke to his Operations Manager (this was Wednesday), and I have yet to receive a follow up. Just to recap everything that has happen regarding this order.

Review: I purchased the Brenna Euro mattress on 11/2/09, which had a 10 year warranty. I called the store approximately three months after getting the mattress to say it felt as though it sagged in the middle and I was not happy. The gentleman said it was a lot to go through to get the warranty, a guy had to come out & look at the mattress, etc. Since it had only been three months, I decided to avoid the hassle & see if I could just get used to the mattress. Three and a half years later, I couldn't put up with the mattress any more. I moved it out of my bedroom into my guestroom & have been sleeping on the 15+ year old guest bedroom mattress while trying to get someone to honor the warranty. I called the number on the back of the invoice ([redacted]) initially & got directed to what was supposedly the right extension. I called on 6/24/13, 7/5/13, 7/15/13, and 7/22/13. On several occasions, I was told I would receive a warranty packet in the mail within 48 hours. I did not receive anything in the mail. I was also told I was calling the wrong place & was given the number of [redacted] ([redacted]) and an email address of [redacted] I received responses from both saying they did not warranty [redacted] products. I have yet to be contacted by anyone who can help me whether it be via telephone, email or mail.Desired Settlement: I would like someone who deals with the warranty actually contact me and honor it in order to be able to return this defective/poorly constructed mattress for one I can use.

Business

Response:

September 10, 2013

Revdex.com

Re: [redacted]

(Case #[redacted])

Dear [redacted],

First we would like to apologize for any inconvenience we may have caused [redacted].

We have read the letter and understand the complaint. As stated in the letter [redacted] is frustrated in dealing with her Mattress Warranty that is covered by [redacted]. We realize it has been difficult to pursue the warranty with [redacted] bedding which is a company we are not currently doing business with. In the interest of customer satisfaction, we would like to offer [redacted] a credit of 50% off what she paid for the mattress as an “in store” credit. This amounts to $291.20. We have spoken with [redacted] and explained this proposal.

Once again I would like to take the time to apologize to [redacted] for any inconvenience this may have caused. It is always our goal to positively resolve all issues in a timely manner.

If you have any questions or problems please feel to contact me at [redacted].

Thank you,

Mor Furniture for less

Consumer

Response:

I reviewed the response made by the business in reference to complaint ID [redacted]. I did not find the original offer acceptable but was able to negotiate it to 50% of the price of the complete set, which came to $355.50. The $355.50 was given as an in-store credit, which I already used to purchase a new mattress. Thank you for your assistance in this matter. I consider this complaint resolved.

Regards,

HORRIBLE!!! Stay away! Too bad I couldn't give them ZERO stars!

Below you'll see the letter I sent to Mor's corporate office!

I just wanted to express my serious dissatisfaction with my purchase at Mor. Approximately 2 yrs ago we purchased two sofas, a corner unit and a complete set of dining tables and chairs. Immediately we had issues with the dining set. The tops were made of granite, were unsealed and seriously watermarked. It took weeks to resolve this issue. Now, 2 years later, one of the sofas has a back with the material splitting right down the middle. Not on a seam, but in a low stress area right on its back. The sofa is covered in "bonded vinyl".according to the salesman would wear better and longer than leather. When I went to the Tigard Oregon store to ask for help I was promptly told that there was nothing they could do. Your corporate offices confirmed that, due to the warranty lasting only a year. I purchased, and was told I had extended warranties on all the furniture I bought. The store manager said it ONLY covered the tables and wouldn't cover upholstery anyway.

Is this the kind of inferior merchandise Mor sells? Sofas that last two years? This is so obviously defective and inferior craftsmanship I'm stunned that Mor can offer me no assistance. Your employees made me feel as though this was my fault and even tried to insinuate such. I believed in your store, service and merchandise. I thought you offered a quality line of products. This was just cheap and inferior material and no one wants to admit it. Please be aware that if we cannot come to some arrangements on helping me with this I will NEVER purchase anything from Mor again. I will also make evert effort to contact consumer agencies, local news services and internet resources to reiterate my dissatisfaction and story! This is no way to treat your customers.

SHAMEFUL! Only 2 years on furniture that is hardly used! Maybe you should advertise it as "disposable"? I threw away several thousand dollars on misinformation and poor quality merchandise.

The store managers in Tigard are absolutely NO help and could care less once the sale is made!

Review: I purchased furniture at the Mor location in [redacted] in December 2014. I purchased a 2 piece couch set with rocking recliners in the love seat. The sales model on the floor had an end recliner that malfunctioned. I specifically asked the sales rep if the model was returned frequently because of that issue. He advised me sometimes an entire shipment will have the same issue, but that was not common. Therefore, I ordered the couch set with rocking recliners in the love seat. It is now 8 months later and both rocking recliners are broken.

Since the purchase was made my husband was transferred to [redacted] We moved here about one month ago, and slowly over the last few weeks the recliners have declined in their working action. Kicking out the legs has become almost impossible and if the legs come out, it is nearly impossible to get them back down. Today one won’t close at all, and one of the chairs is so crooked that you can no longer sit in it.

I purchased a [redacted] package, but am told they only cover tears, spills, stains, rips, etc…no mechanical coverage. I phoned the customer service line today at Mor only to be told because I moved out of state there is nothing I can do. There are no service representative in my area and they can't help me. So now I am stuck paying for furniture that is broken, and because I moved out of [redacted] they can't help me.

I feel as though am being punished because I no longer live in [redacted] and I find it very unacceptable that the furniture is broken and I'm still paying for it less than a year later. I have asked for the manufacturers contact information to contact them directly, but was declined the information initially. After emailing the customer service with my complaints, I did get the information, however, was offered no other solutions to the issue.

This is poor customer support on their part, and I can not believe they don't have an alternative for customers who move away.Desired Settlement: I would like Mor to assist me in getting the furniture I purchased only 8 months ago repaired or replaced. I am still paying for the furniture, and it should be in working order. I should not be punished because I no longer reside in [redacted]. I am a customer just like anyone else, and the fact that they have declined any assistance is poor customer care and service.

Business

Response:

Review: I purchased a $2,000 bed with my wife, and it is so uncomfortable I am sleeping on my couch. We went back to Mor within a week and they refused to help me. I am a disabled veteran and a member of the Paralyzed Veterans of America due to my back injury. I am still mobile but this bed caused severe back spasms. Our salesperson refused to help me and said we could not return the bed due to the discount. This was a very expensive bed, and my wife and I previously spent $8,000 in this store. I would really appreciate some assistance.Desired Settlement: We want to return this bed and close our account at Mor.

Business

Response:

Review: On Monday November 17, 2014 Mor Furniture delivered furniture (end table). The delivery service called in the morning to pre-arrange a set time for delivery during which I would be home. However, the delivery service arrived outside the pre-arranged time and subsequently the left furniture on doorstep. Therefore the delivery service did NOT acquire signature as proof of receiving. Furthermore, the furniture was damaged. Damaged furniture was returned the same day to the store. Management present at time of return promised to process the return and apply credit to credit card used for transaction. No such credit was processed.Desired Settlement: I would like a full refund in the amount of $271.71 The original order number is #[redacted], Cr is [redacted]. The amount of credit due is $271.71.

Business

Response:

My husband and I spent over $1000 on new furniture for our house. First delivery, we got damaged product. We were also told that we would be receiving a product of our dining set between today and tomorrow. We have been told this for 3 weeks upon checking the service date. Now we are being told we have to wait another month. Damaged product and product we haven't received? We were basically robbed. I have given them chance upon chance to fix our issues and they brush us off. I guess money is more important than customer service to them.

Review: On June 15th 2013 I purchased a loveseat and a reclining chair from the mesa location. I moved into a new apartment and unfortunately the living arrangements did not work out as I expected. I no longer want or need the items. I called the customer service number on July 6th and asked to return the merchandise. I spoke to a manager, Jeff Allan, at the Mesa location. I was told that there are no returns. I was not explained that policy, in any way shape or form when I made the purchase. The receipt I have does not even have my signature on it. I even asked if I could just have store credit. The only answer I kept getting was "We don't have a return policy" "The salesman explained that to you". I was never explained this policy. I just want my money back for a purchase under 30 days. I was told they don't take used furniture. What if I had financed the sale and didn't make a payment? I'm sure they would take that furniture back.Desired Settlement: Full refund and make sure the no return policy is better explained to future customers.

Business

Response:

July 16, 2013

Revdex.com of <st1:city w:st="on"><st1:place w:st="on">San Diego

4747 Viewridge Suite 200

<st1:place w:st="on"><st1:city w:st="on">San

Diego, <st1:state w:st="on">CA <st1:postalcode w:st="on">92123

Dear [redacted]

RE: Case# [redacted] – [redacted]

Dear [redacted],

First, I would like to apologize for any inconvenience we

may have caused Mr. [redacted]. It is

always our goal to ensure that our valued customers have a positive experience

with us.

I have attempted to contact Mr. [redacted] over the last three

days with no success. I would like to offer him a solution to his situation.

In an effort to provide Mr. [redacted] world class customer

service, we would like to offer him the ability to return his furniture for a store

credit equal to what he paid. Unfortunately, we will not be able to refund the

amount he spent on the delivery and installation of this furniture, due the

work involved in picking up and processing the furniture from his residence.

Please have Mr. [redacted] contact at his earliest convenience to arrange for the

return of his furniture.

Once again, I would like to

apologize for any inconvenience we may have caused Mr. [redacted]. If you have any further questions, please do

not hesitate to contact me at [redacted].

Sincerely,

General Manager

Superstition Showroom

Review: On feb 8th of 2015 I purchased furniture which included a loft bed with a ladder in order to sleep in it you would need a ladder to climb on top of it. All of the furniture was delivered except a ladder and bench which I was told would be a few weeks out. So I received a call to confirm delivery of said ladder was march 9th or 11th bench. several days before this date I receive a call that it would be pushed back another month so no ladder I received the bench on march 26th. I spoke with [redacted] on 3-12-15 from the corporate office and she said it was a manufacturing issue there are no ladders available. So the new delivery date would be confirmed for April 11th I say sure only because I really don't have a choice. Now its April 6th and I receive another call and they want to confirm the delivery date of April 30th I said that is ridiculous and I want to send back this bed that is collecting dust because my son cant use it. He has been sleeping on a mattress on the floor ever since we received the unusable bed. I have talked with corporate cust. service and wanted to know what is going on. I basically have a loft bed that my son cant use due to no ladder. They transferred me to the [redacted] showroom where it was purchased and the salesman talked with [redacted] and relayed the answer to me that they can not exchange the furniture and that they will transfer me to cust. service?? really I was just talking with them and they sent me to you! so after this run around I called on 4-7-15 to corporate and they tell me the reason the ladder is backordered is because the ports are on strike in [redacted] causing this delay.? Its been pushed a total of 3 months so far. Ok so the other lady I spoke with said it was a manufacturing issue now its the ports are on strike. If I ran a business like this I would be out of business. I am making payments on a bed that cant be used as a bed because of no ladder. They should not be selling these beds with out definitive time table of when ladders are in stk

Product_Or_Service: rustic creek loft bed

\Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: Desired Settlement: Replacement

A ladder ASAP or take this bed back and exchange with something that my son can sleep in.

Business

Response:

Review: Delivery People hit fence and knocked down mailbox, they didnt even bother to tell us. Luckily my husband notice the incident and we had to tell them because they wouldnt admit to it. My husband spent 30min adjusting the fence so that it could close while the delivery people just took off.

This happened Friday night, called Mor and it was too late for them to handle. Got a call back Saturday afternoon from someone named [redacted] from delivery department, he stated he was going to take care of issue, it is now Tuesday afternoon and still no repairs. Mailbox keeps falling down, and kids walk by that path daily. Contacted [redacted] numerous time and he never handled the situation.Desired Settlement: Fix repairs and refund delivery charge for all trouble caused.

Business

Response:

Review: On 8/29/2014, my family purchased a new master bedroom furniture set from Mor Furniture for a total of $3,935.74. The delivery arrived at our home, and immediately, our house was being damaged by the delivery men. Numerous holes were caused along our walls and stair rails while our brand new furniture was being moved. The largest hole placed in our wall is more than 3.5 inches long and wide and completely broken through the entire depth of the drywall. There are more than 15 other holes and scrapes that were caused by the negligence of the movers.

In addition to the drywall damage, they also knocked a wedding frame off of the wall that measures 24' x 36' and completely broke the bottom ends off of the frame. In addition, the entire bedroom set was damaged in the delivery, and we had to have it all replaced. We immediately reported this to Mor customer service and [redacted] submitted our damage claim. We went in person to the store and spoke to [redacted] regional sales manager, [redacted], and [redacted]General manager to which they assured us that they would remedy the situation. On 8/30/2014, a second delivery attempt was made and refused since the driver insisted on a signature of consent waiving the responsibility of Mor for damage caused during delivery.

On 8/31, 2014, a third delivery was finally made by the owner of the delivery company without any further incident. Now, 9/11/2014, we are still fighting with Mor furniture to have all of the damage repaired. [redacted], the delivery warehouse manager informed us to obtain quotes for the repair of the drywall, paint, and the wedding frame, to which we did and have submitted on 9/5/2014. In speaking with [redacted] today,9/11/2014, he has accused my wife and I of lying and does not feel the professional quotes we obtained reflect the damage caused by his movers. He has been deceitful and lied to my wife and I about the repairs and the cost. We do not trust Mor Furniture to handle this professionally or respectfully and wish to have our home repairedDesired Settlement: The estimates of repair cost submitted to [redacted] of Mor Furniture are from legitimate, professional, licensed businesses. Mr. [redacted] feels that the quotes are unreasonable, yet cannot provide a remedy to the damage caused. We will not find cheaper versions of our wedding frame and we will decide who will enter our home for the repairs. We are requesting that Mor Furniture pay the total of the provided estimates for the repairs of $1,0075.01.

Business

Response:

September 22, 2014

RevDex.com

4747

Viewridge, Suite 200

San

Diego, CA 92123

Case

ID# [redacted]

Customer

Name: [redacted]

Dear [redacted]

First,

I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with Mor furniture.

In

the case of [redacted], delivery was attempted on 8/30. The delivery drivers caused damage to the

home of [redacted].

On

8/31, [redacted] was offered a resolution for the property damage through [redacted] the company who delivered his furniture.

On

9/09, [redacted] provided estimates for the damage caused to the property.

On

9/12, an agreeable amount of compensation was reached between [redacted] and [redacted] (delivery management company).

On

9/16, [redacted] signed an agreement to settle, in the amount of $750.00

dollars. This amount was to be sent to

[redacted]’ residence in a form of a check from [redacted]. (Please

see attachment of signed agreement)

On

9/19, we received confirmation from [redacted] that check would be

mailed out on this day.

Once

again, we would like to apologize for any inconvenience we may have caused [redacted]

If

you have any further questions, please do not hesitate to contact me at [redacted]

Sincerely,

Mor

Furniture

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I have indeed signed the settlement for the damage caused during delivery, however, Mor furniture has still not provided the $200 dollar gift voucher that was promised by [redacted] the customer service rep in regard to the nightmarish experience we had at Mor furniture. Once this is received I will gladly resolve this issue, however, this is another example of the lack of concern for the customer that Mor furniture has displayed. We were promised full resolution to the horrible experience, and Mor furniture is making it difficult to move on.

THE SAN MARCOS LOCATION IS AWFUL!!!! In 2012 I bought my first house and went to Mor furniture to buy some furniture a few years back. Everyone in there is a hustler and unless they can force you into spending money you don't matter. Nonetheless I bought furniture and had it delivered to my house. A person came out to fix something and left screws all over my bed room floor. Consequently my 3 year old stepped on one and cut her foot open. I called in and a credit to the store was issued to my account. To my knowledge it was supposed to be $300. I recently found out that they changed it to $200 without me knowing. I had been back numerous times trying to use my credit and every time the rude sales people tell me its not in the system. I finally talked to corporate a few weeks ago and got it straightened out, MIND YOU WITH ONLY $200 NOT THE ORIGINAL $300. I go into the store to make a purchase along with my two small children and my mother and the sales man was awful. No one greets you when you walk in the door. When they finally talk to you they have an attitude and want to rush you through the store. I have two small kids so there is no rushing. I found couches that I fell in love with and told the salesman I need a minute to think about what I am going to do. He was pushy and rude and ultimately I decided to just use my credit to get a mattress cover and a bed frame for my new bed. Anything to use that $200 to never have to go back there again. Once he found out he was making NO MONEY off me (mind you this was due to his attitude I was ready to spend $1100 on couches) he threw my receipt on the table and walked away without another word. Didn't tell me when to pick my items up didn't say thank you or good bye or anything. I finally left and decided I will go the half a mile down the street to Jeromes to find some furniture. At least there they treat you with respect. I could literally go on and on for hours about how disgusted I am with this store but I will end it here, as I already tell all my friends and family to NEVER shop here EVER!!!