Mor Furniture For Less

My boyfriend and I went into the store looking for a bedroom set. We were helped right away and found what we wanted we had a good experience in the store our sales associate, [redacted], was very kind and helpful to us. We ordered the Kensington bed frame, 2 matching night stands, a mattress, and the Serta pivot foundation. We leased the furniture and schedule a delivery for about a week later. We were happy when we left the store. On our delivery date I was home to meet them. They set everything up and it looked very nice. The delivery guys were very polite. They had gone back to there truck to leave when I realized they hadn't set up the pivot foundation. I ran out to meet them, they were in the back of there truck still putting things away. I told them I order a pivot foundation and they looked it up and saw that I had. They told me that that foundation with that bed frame would not work. They told me that a few mistakes had been happening because of new employees. I asked them what I should do, because it was on my bill. They said they would call their manager and I should call the store. I did call the store and explained what had happened, and was told they would call me back. I didn't receive and phone call. Later that evening at about 7pm my boyfriend got off work and we went down to the store. They told us they were unaware of the situation. Once they found out what was going on they told us that they weren't sure why they didn't deliver it because it would work with the frame. They called the warehouse and were told I refused the product at delivery. This was untrue, and I wasn't happy to find out they lied. I didn't refuse the product I was told I couldn't have the product, that it wouldn't work. At this point I'm thinking did they just get lazy? They tell us that the warehouse will call us within the hour and should be able to set up a new delivery time. We head home. The warehouse did not call us we ended up calling customer service. Who told me they could schedule a new delivery for January 1st. I was unhappy and was ready to quit with the whole thing. My Boyfriend, [redacted], called the store and they were not happy that the warehouse didn't call us and eventually set up a date for it to be redelivered the Tuesday following the Saturday it should have been delivered. We were feeling better at this point hoping there would be no more problems. Tuesday arrived and I revived a phone call from the warehouse manager that morning, he told me he didn't think the foundation would work with the bed. He had never used it with that frame before. I told him the store had assured me it would work. We then call the store up again to find out if it really will work. They claim it will. It gets delivered around 9pm I'm off at midnight. I get he and it looks ridiculous, it's so high you can sit down on the bed without jumping. And the bed creaks like it's to heavy. I am so fed up with the whole thing I would just assume return it and do business elsewhere. I call customer service the next morning, they tell me I can't return it. I tell them according to my lease I can. They tell me to call the store and find out. I call the store and he was so rude to me. He tells me after we were so adamant to get it he doesn't know if we can return it. I tell him were adamant because we didn't get what we ordered and had $700 on our bill and nothing to show for it. He told me he would call his general manager and find out what they could do. I haven't spoken to them since. I was so upset when I got off the phone, he was so rude and treated me like I was a problem customer. I was going to be spending $1700 on something I wasn't happy with. [redacted] got in touch with them later and they told him that the Serta foundation wasn't supposed to be a leased item because you can't return it. He goes down to the store during his lunch break to find out what's going on. They say that we can return everything but they will keep the $500+ we put down on it. They finally agree to exchanging a bed frame one that will work with our foundation and mattress. [redacted] figured that's the best they could do and that it's not a bad idea. I didn't really want to because our nightstands matches the frame now I would be paying $1700 not to have matching furniture? I was not happy at all. I got to thinking about what we could do and we have decided the best thing we can do is keep what we have and modify it ourselves. It's not exactly what I want to do but it's our best bet of being happy with what we bought. So now I'm going to take apart the frame and redesign it so that the foundation and mattress our on the floor. Then I'm going to go pay it off and never buy anything from Mor Furniture again. Nor will I recommend them to anyone.

Review: I went to Mor furniture, and they give a credit of 10,000 from [redacted] with no interest till 2018 and now [redacted] is charging interest for part of the loan . I was lied and I was sold base on a lie. I'm giving the opportunity to correct it before I file a law suit. I will not pay interest because I have never agree they lie in order to make a sale.Desired Settlement: I want them to remove all interest.

Business

Response:

December 11, 2015

RevDex.com

4747

Viewridge, Suite 200

San Diego,

CA 92123

Case ID#[redacted]

Customer

Name: [redacted]

Dear [redacted]

First, we would like to apologize for any inconvenience we may have

caused [redacted]. It is always our goal

to ensure that our valued customers have a positive experience with us.

In accordance to a telephone conversation on 12/10/2015 between me and

[redacted], Mor Furniture will credit [redacted] Finance account with

$200.00. [redacted] found this to be a

satisfactory resolution.

Once again, I would like to apologize for any inconvenience we may have

caused [redacted]. If you have any further questions or concerns, please do not

hesitate to contact me at [redacted]

Sincerely,

Mor Furniture Customer Service

Review: I recently spent a large sum of money at the [redacted] location in [redacted]. I bought furniture for five rooms in my house. One of the items purchased was a memory foam mattress. The salesman (who was also one of the floor managers) showed us many mattresses, starting with the more expensive ones. When we weren't sure about how well we would be able to sleep on the ones shown, we were told about a "sleep trial" offered where if we didn't like it after 30 days, we could exchange it for different model. When we asked to look at something with a little more firmness as the ones we were shown, he showed us a firmer model. We had been at the store for hours, and were exhausted, so everything in the store was very comfortable, and we agreed to purchase the firmer model. What we weren't told was that particular model did not come with a "sleep trial". The new mattress was delivered, and after sleeping on it for the first night, we knew it was far too firm for us. Under the assumption we were still in our sleep trial, we attempted to salvage our purchase by buying mattress pads, as we knew if we wanted to exchange it for a softer model, it was going to cost us a few hundred more dollars (on top of the $1,600 we already spent on it). A few weeks went by, and with night after night of my wife and I waking up with stiff necks and backs, we decided it was time to exchange it for a softer model. I called Mor to let them know we would like to upgrade, and they told us they would not exchange it. That's when they told us that our particular model had no trial periods and that we were stuck with it. The salesman, knowing how upset I was with the news even went so far as to try to sell me another mattress at full cost, telling to "just put the mattress in another room". I tried to explaining that we were told about the sleep trial and that no one told us this model didn't qualify, but they were only concerned with "having to eat the cost". Apparently, better us eating the cost than them. I had my reserves with buying furniture from Mor as many of my friends and family have all had a bad experience in one way or another. After this, I will never buy another item from Mor. I will be sure to tell all my friends and family of this experience and discurage all of them from purchasing anything from there.Desired Settlement: I would like to exchange the mattress for a model that will work for my wife and me. All I wanted was a decent night's sleep and to wake up without pain.

Business

Response:

August 15, 2013

Revdex.com

Case [redacted]

Dear [redacted],

We have received your correspondence in regards to [redacted].

We are sorry to hear that the mattress selected is not as comfortable as expected. Although these matters are unforeseen, we also would like to do everything within our power to insure that our customer is happy.

I spoke with [redacted] on Thursday August 15th, 2013. I offered him a reselection on his mattress set. He was happy with this and will be in within the next week to make his reselection.

Sincerely,

[redacted] Mor Furniture

Review: We had a couch with a defect and and a technician come and look at it. After technician came we got approved to get a whole replacement set of couches since they don't make the ones we had anymore. Went and picked out another set and scheduled delivery for 8/5. Delivery came and we got told unable to exchange due to cat hair being on love seat. We were never told from time of technician coming out to time of purchasing new that we had to get the old ones professionally cleaned. If we got them cleaned then we were promised we would get set the same day by the delivery driver and by [redacted] in corporate and [redacted] Called back and told them we had them cleaned (cost a extra $100) and were informed that the drivers were done for the day. So delivery is now for 8/6 and the delivery time is from 2 to 6. We have no couches in the living room at all now until the new ones get delivered.Desired Settlement: credit for the cleaning due to not being informed and bad delivery experience

Business

Response:

The first time I made a purchase from Mor I purchased a sofa and an entire bedroom set. The bedroom set was to be shipped from the warehouse and was delayed multiple times. I finally cancelled the order because I had no bed for weeks. The sales person was rude and put off. A few years later I decided to give Mor a second chance and I purchased a bed frame and bedside table. This is where is gets shady...I needed delivery so they call me at 5:57pm and say I need to call them back before 6:00pm or they will cancel my delivery. So I call them at 6:01pm (I have call logs to prove it). They give me a delivery window via phone voice mail AND text message. I confirm both messages. They confirm as well that indeed they got my confirmation and set up a delivery. 1/2 hour past my delivery window I call and the person on the phone says he can't get ahold of the delivery driver and the manager of the branch will call me right back.Never happened. So I call back 45 minutes later, then they tell me my delivery was never routed and I will have to wait another 5 days to get my items delivered and that the first person I talked to knew this but didn't tell me. So I waited around for 5 hours not knowing I was never getting my items delivered because nobody told me until I called twice to inquire. Also, I was told there is NO return policy unless you get damaged goods. Running a respectful business who's employees treat their customers kindly is not rocket science.

Review: I bought a dining room table and 3 bar stools from Mor furniture in Fresno,ca on 4/19/14. I was told that it would be delivered within 9 weeks. We'll it's been longer than 9 weeks I still don't have my furniture. Mor called me and told me that it may be an additional 3 weeks but no guarantee.Desired Settlement: I would like for Mor to stand by there their word. If they do not meet their own time frames they need to compensate their costumers.

Business

Response:

July 3, 2014

RevDex.com

Ms. [redacted]r

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID#[redacted]

Customer Name: [redacted] C. [redacted]

Dear Mrs. [redacted],

First, I would like to apologize for any inconvenience Ms.

[redacted] may have experienced. It is

always our goal to ensure that our valued customers have a positive experience

with Mor Furniture.

I called Ms. [redacted] and have arranged to have her product

delivered on July 6. Ms. [redacted] was

appreciative and indicated that this will resolve the matter.

Once again, we apologize for any inconvenience Ms. [redacted] has experienced. If you have any further questions, please do

not hesitate to contact me at ###-###-####.

Sincerely,

Customer Service Manager

Mor Furniture

Review: Mor furniture I purchased a couch and loveseat for 699.00 dolars on a contract. I paid portions of the bill accoording to my records,but I list my job and missed two payments. Thats when Mor furniture collection agency [redacted] hounded me for days and months. I returned there calls to see if I can give back the furniture or make other arrangements and was told I was passed my 5 month period and cannot received my money back. So they hounded me so bad that my landlord evicted me from my apartment for disturbance of other tenants, which was due to [redacted] collectors banging on my door night and day.

Time as now passed and they have summitted it to collections, but they have added 947.00 dollars to the amount to be collected. I tried to resolve the issue with the credit bureau but they seem they didn"t want to help. I gave them copies of the orignal amount that I owed and they refuse to look into it for me. [redacted] has now turned my account over to [redacted] for collections and they have charged it off with a balance of 1,589.00 owing. I just don't understand why the balance is so much more than the furniture I bought. I need some help to find out why this is allowed. I think they have me mixed up with somebody else with the same last name. This is affecting my credit with finding housing because I been homeless for two years now, and was told by three landlords that was the case with unresolve credit issues, and chargeoffs on my credit reports. I am trying to fix the issues now.

Thanks,

[redacted]Desired Settlement: The settlement is to come to a fair agreement to what is owed, and remove from my credit records.

I am aware that I might have to pay, but not 1,589.00 dollars that is not exceptable. It should be very resonable to the fact that the furniture only cost 699.00 dolars at the sugning of the contract. [redacted] credit bureau was the disapointing agency.

Thanks,

Business

Response:

January 8, 2014

Revdex.com

RE: [redacted]

Dear [redacted],

First I would like to apologize for any inconvenience we may

have caused

It is always our goal to ensure that our valued customers

have a positive experience with us.

This purchase only qualified for financing through [redacted] home

financing, a separate entity from Mor Furniture. The paperwork completed and signed with [redacted]

is a lease agreement and both lessee and lessor are mentioned numerous

times in the document.

We suggest that [redacted] contact [redacted] directly at

[redacted].

I have reviewed the complaint forwarded to me and have

directed the information to [redacted]. [redacted] is

the finance company within our facility that Ms. Henderson has set up a payment

program with. I have forwarded the

complaint to the corporate offices of [redacted] and they have assured me that this

will be responded to promptly

Once again, I would like to apologize for any inconvenience. If you have any further questions, please do

not hesitate to contact me at [redacted]

General Manager

[redacted] Mor Furniture for less

Review: Mor Furniture for less credit card has been charging me late fees without ever giving me a statement on a regular basis. Their online system has some sort of security error when I try to sign on, which hinders me from making a payment and it will not let me view their statements online, instead it gives me an error.

In November 2015, I made a late payment which they charged me 25 dollars for. I never got a statement and paid the December's balance of what I thought was 66.00. Instead of putting that toward the regular payment due they put it toward the late fee making all other payments after that late and adding 37 late fees per month since. This is predatory practices!Desired Settlement: I will pay the first late fee of 25 but I want the other two late fees reversed!

Business

Response:

Review: I bought 9 items of furniture from MOR for less [redacted] store. Never bought new furniture from this store before. Salesman was very vague about delivery of furniture, told me furniture will arrive at different times with the bedframe that could take up to a month but unlikely to take that long while other items told would arrive in about a week or so. [redacted] (salesman) seemed very trustworthy so I took him at his word furniture would arrive in about a week and bed a bit later as he made the specific point furniture almost always arrives much sooner than expected. Now after delivery of mattress and comp desk I'm told it could take a until June 30th for the rest of furniture to arrive. My friend called store manager [redacted] today June 3rd, 2013 about delivery of furniture. [redacted] was also very vague about delivery of furniture and when told by [redacted] my roommate we have no place to sit but on the floor [redacted] said and I quote "Why don't you come in for a free cookie, maybe that will make you feel better."!!!! [redacted] also stated after asked by [redacted] if this seemed to [redacted] a bad business practice to leave people sitting on the floor he said "I could care or less about MOR furniture or how much money they make." This is an extremely unprofessional, unethical business and I great suspect prejudice because me and [redacted] are gay. This showed in the store managers attitude and lack of respect for customers who purchased over $4,000 in furniture. Something should be done.Desired Settlement: Neither myself nor [redacted] my partner want anything more to do with this business and WANT OUR MONEY BACK! ASAP!

Business

Response:

Review: Missed the promised delivery for three times.Desired Settlement: Delivery as per the committed date

Business

Response:

July 30, 2013

Re: [redacted]

ID # [redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted] and family. It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving your letter

and researching the sale, I discovered the product was in our facility awaiting

pick up by [redacted]. I communicated with [redacted] on 07/29/2013

and offered a courtesy delivery at his convenience. [redacted] was pleased

that we would offer such a courtesy and accepted our offer. [redacted] is

fully satisfied with our service.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted] and family. If you have any further questions, please do not

hesitate to contact me at [redacted].

Sincerely,

[redacted] General Manager

Mor Furniture

After two years of looking for a dining table and chairs. I walked into Mor Furniture on the 4th of July and saw the set I was looking for. On 07/07/15, it was delivered, but had a defect a scratch on the table. On 07/07/17, a new one came, which had more defects than the first one. On 07/10/15, it was returned to the wharehouse. After several calls to receive my refund as of today's date 07/29/15. I have not received a refund and continue to get excuses to why or when I will be getting my money back. I have now been forced to file a complaint with my credit card company and write this review, so everyone is made aware of the difficulty in getting your money back. I was told by Mor's customer service to do what I think is best in filing a complaint. That is poor customer service. I will never buy anything from Mor Furniture ever again. I hope this helps someone else out there make the right decision on where to buy your furniture.

Review: In store purchase on 02/27/2015, assisted by Sales Rep. [redacted] "#1 Salesman." We purchased a bed and mattress at this location, received next day delivery at home for said items. While self assembling bed, placing mattress on platform of bed, it was visible that the mattress was not the correct height for the bed. We quickly advised sales Rep. [redacted] and he requested we E-mail and txt pictures of the bed with mattress assembled so he could assess the problem. [redacted] reacted with the same response we had, the mattress was too high (height). He advised us that he had spoken with his manager and that the manager also agreed. [redacted] then requested we go with a lower platform, when we knew the problem was the mattress height. I made it clear, the mattress was the problem, and I wanted to exchange the mattress. [redacted] requested we try out the bed with mattress before we made the decision to exchange the mattress. I clearly stated we were not going to sleep on the bed, it was too high, my wife is of low height, the height was a hazard to lay our baby on. He advised us in store, before purchase that we would have 120 days for return, and when I went in on the same day of delivery, he advised us that they would not be able to exchange, we had to keep it for 30 days ( never did he explain a 30 day policy, that does not exist in store nor on our paperwork) he also stated that if they did exchange the mattress, we would burn through our customer satisfaction guarantee of the 120 days on the next mattress. He also used intimidation tactics to discourage us from returning/exchange the mattress, [redacted] made every attempt to scare us out of exchanging the mattress, including ridiculing us in the presence of other sales reps and using us as a negative example for the other customers he was assisting. He also made it known to us,he had spoken with his manager, and the manager could not exchange the mattress because of an agreement the store has with Serta.Desired Settlement: We would like the mattress exchanged for one that WE want, and not pressured into, as well as being treated with respect and not spoken down to. Customer Service should be taken seriously, that's what makes a GREAT company.

Business

Response:

Review: We were given a delivery date of 4/9, so on 4/7 we cleaned out our old dresser set and gave it away, and have all clothing stacked in our closet shelves and in boxes on the floor. On 4/9, instead of a call that they were on their way, we were told it was on backorder, new delivery between 4/15 and 4/19. So today, 4/17, I called to just check on the status, and was told new delivery date of 4/25. I gave the rep the back story and asked what was going on, and as he looked into the system, he reads to me that the manufacturer is no longer making that product, nothing is coming, ever. Transferred me to the local store, and the Managers response, "Yep, that happens sometimes, theres nothing I can say to make you feel better." When were we going to be told that we were never going to receive our delivery? This was only because I called and then they didnt even care. My bedroom/clothes are in chaos waiting for this new set the past 2 weeks and they couldnt even tell us, just kept putting the delivery date off.Desired Settlement: They could have at least offered us a choice of a couple comparable sets at the same price.

Business

Response:

May 7, 2013

Re: [redacted]

Dear Sirs:

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving your letter,

I contacted [redacted] to discus her concerns. She related to me that she

was told her furniture was to be delivered on a particular day but then later

was told it was delayed. After she was

told that a new delivered date was made she was told 2 days before the second

delivery date that the furniture was no longer available. She felt that as a company we did not go the

extra mile to attempt to resolve this matter with an empathetic tone and offer

other solutions.

Upon completion of our

conversation she understood that we did not intentionally try to mislead her

yet she knows that some things were out of our control. In her words we could have been much better

at serving her and she appreciated that we had this discussion. I let her know that I will be available for

her if she has any other questions or concerns.

Once again, I would like to

apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do

not hesitate to contact me at [redacted]

Sincerely,

[redacted] - [redacted]

Showroom Manger

Mor Furniture for Less,

Inc

Review: I have had nothing but issues with Mor furniture in March I called to have our couch repaired . Couch could not be repaired at my home was taken to Mor store to be repaired . On March 7 I was called by a Mor rep the couch could not be fixed and I need to go in to a Mor store and pick a new set I would be given a credit for original purchase price of $ 687.90. This is also incorrect the original paid amount of $724.99 . My husband I went in on 3/11/2015 picked out a new set of couches were given a credit of $697.90 . After delivery of coaches wedge that came with set was not able to fit . We returned to Mor 3/12/2015 an rocker couch that came with the set was cancelled . My husband was given a print screen showing we will be getting a credit of $736.66. 3 days later I was contacted by a [redacted] that I owe for my old couches not returned to Mor advised him this was never told to return them . Is no on my paper work from Mor or listed on the Mor website that the couches needed to be returned . I called talked to store manager Glenda who advised me I should have not been asked for my old set that Mor throws them away or donates old furniture . They couches were mine to do what I pleased with I should not have to pay for the same furniture twice . I have called to store and corporate many times I’m not getting any resolution. I want my credit back from Mor this has been going on since March 11,2015Desired Settlement: I would like my refund 736.66

Business

Response:

Review: I bought several items on Jan 03, 2014. One of the items was a bed Enchanted for 199.99 the bed came apart from the side rail. I called customer service and made an appointment under the year warranty that Mor Furniture offers. Every thing was fine until the technician

came out has soon has I showed him where the bed was the first thing that came out of his mouth was do you own a day care? and I replied no!! He replied since I don't have the bed in a standard bedroom that he didn't think that customer service would cover it. I said what

do you mean a standard room. He replied that it's in a room that the bed would get to much use. So he took pictures and said customer service had to review it. That was on November 05, 2014 today is November 17, 2014 and I haven't heard from the company. I called today

November 17, 2014 and was told by [redacted] that they noted it was the customer fault so Mor Furniture was not going to honor the warranty!! I have the paper work that [redacted] A. left and it say's side rail Joint separation. Side rail joint separation that should fall under poor craftsmanship!!

Know lets go back to it not being in a standard room it shouldn't matter where I put it. The furniture should last. I decided that I would put it in my computer room because my niece received a new bed from her dad and the Enchanted bed was still new so the bed was only up for about 3 days

before the side rail joint separation. I don't see how it's my fault If I just sat on the bed and it fell through. So does that mean I only can use Mor Furniture twice a week if I want it to last. [redacted] also ask me if this is where I was going to keep the bed? I said yes. I believe that your technicians

look for any reason not to honor a warranty maybe they get a bonus!!! This is not my fault that the bed came apart from the joints and you should honor your year warranty!!!!Desired Settlement: I would like a billing adjustment. The Enchanted bed is poor quality. I would not want to take a chance sitting on it and falling through with my 6 month.

Business

Response:

Review: We were originally promised delivery of 10/9. This was then changed to 10/23 after receiving a weird and profane text message. They then delivered the wrong table. At this point I called the salesman [redacted] and was told this would be resolved and I would receive a callback the following Monday. I did not. I then received a text rescheduling to 11/6 between 5-9 in the evening. Nothing came by 8:55 so I called customer service and was told I would receive a callback last night. This did not happen. We were charged $99.99 for delivery which we never rec'd.Desired Settlement: I would like them to hire a truck and deliver my merchandise today or refund my delivery charge and pick up the wrong table!

Business

Response:

Review: Entertainment Center and Sectional purchased from Mor Furniture have not been properly installed, lights have not been connected, components are not aligned, modification for the TV to fit within the entertainment center promised by the [redacted] the assistant manager has not been completed, [redacted] in service is non responsive, at least twice service appointments have resulted in a no show, at least five complaints have been made with no response from the local store.Desired Settlement: Mor furniture needs to first refund the entire amount of our purchase, including service and delivery payments then haul their merchandise back to the store.

Business

Response:

June 25, 2014

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear [redacted]

First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us.

We have made numerous attempts to reach [redacted] by telephone but our calls have gone unreturned.

We ask [redacted] to contact me directly at [redacted] if he is still dissatisfied and would like to discuss a resolution.

Sincerely,

Customer Service Manager

Mor Furniture

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We have been traveling recently and therefore have not been at at home to receive phone calls. However, the caller id does not lie. There are not numerous phone calls reflected from Mor Furniture. And expressions of apology are somewhat disingenuous since no action has been taken to address our complaint.

Our demand continues to be a full and complete refund for the sectional and entertainment center purchased from Mor Furniture, including all delivery fees. No other solution is satisfactory.

Regards,

Business

Response:

July 9, 2014

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted] - Rebuttal

Dear [redacted]

We appreciate [redacted] frustration and have attempted once again to reach him by telephone.

We have arranged for a drive team to go out to his home on Friday to pick up his entertainment center. Once the product is picked up, we will issue a full refund for that product.

Please have [redacted] contact me directly at [redacted] to discuss this matter.

Sincerely,

Customer Service Manager

Mor Furniture

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hi [redacted]

About two weeks ago I received a voicemail on my cell phone indicating that Mor Furniture would refund the cost of the entertainment center and the delivery fee which were not delivered in good order. Representatives from Mor stopped by to pick up the entertainment center. However we were out of town at the time so no one was at home.

Mor has not provided a cash refund for the delivery fee. Instead the company intends to offer an in store credit. This is unacceptable. We do not intend to conduct any more business with Mor Furniture.

Regarding the entertainment center, we propose a solution. Rather than pick up the entertainment center to return to store inventory we are willing to allow Mor to pay for the services of a finish carpenter to complete the installation and modify the piece of furniture to fill our needs. We anticipate the cost would be about $200. The option that we propose might make business sense for Mor Furniture.

Please advise regarding any commitments that you receive from your contacts at Mor Furniture regarding this matter.

Thanks, [redacted]

complaint# [redacted]

Business

Response:

We have agreed to pick up his entertainment unit and issue him a full refund. We have been unable to confirm a pick up date from [redacted]. He should call[redacted] (Customer Service) to make pick up arrangements.

Review: We ordered a couch and complete bedroom furniture set 2 months ago. It came scratched and bed frame was not able to be assembled (they drilled holes in it in the wrong spots). Tried to schedule for replacement which also came scratched. Scheduled a re-confirmed delivery and they still came when we weren't home. Still waiting on the bed frame headboard/footboard when we got a call saying our order was "voided" from the warehouse. Spoke with manager and he has no idea why it was voided and haven't heard any sollution. We speak to a new person each time who has no clue or idea how to help.Desired Settlement: Want the bedroom set, unscratched and assembled with adjustment on bill for their NUMEROUS mistakes, otherwise want full refund and adjustment on our bill for the couch that we are keeping.

Business

Response:

Review: I had multiple attempts to deliver my furniture. I had problems from the 1st delivery. After five attempts I was finally able to get this resolved.1st: Brought damage and dirty furniture2nd: Brought damaged furniture- arrive very late3rd: Arrived 5 hours late- after delivery time and brought damage furniture4th: called at end of delivery time and said was on the way. had to reschedule,5th: [redacted] from customer service was able to schedule a special delivery to meet my needs (thank you to [redacted])Unfortunately, he was the only one that listened. Everyone else during my more than 10 phone calls ended with me being shuffled into a routine delivery. I talked to numerous customer service people, my sales person and the warehouse manager. All of whom said they would try to help and call me back. I received no call backs from any of these people.This delivery system is horrible and causes much frustration, and the lack of concern for me the customer (minus [redacted] at the end) does not make me want to come back.I spent more that 8 hours waiting for furniture that was damaged of never came.Desired Settlement: A change to the delivery process to allow more flexibility. Take care of me the customer for the time that was wasted waiting for 1st 2nd 3rd and 4th attempts.

Consumer

Response:

Please refer to my previously closed complaint #[redacted], which after the last response left me no way to respond through that complaint.The company called me and claimed they wanted to take care of the issue. They ignored what I asked for and instead offered me a gift card (which has never arrived). They then provided a letter to the Revdex.com and the matter appears to be closed, which I think is more for show because the company did nothing to fix the problem.I asked for a partial refund which they ignored (because I still am deciding if they deserve my business- a gift card was offered which I may never use, if it even arrives). I asked for this knowing that about the time my delivery was finally complete they had a double the sales tax offer which which they could have adjusted for me and would have been worth to me more than the (not arrived gift card) and would have been applied to the purchase that gave me so much trouble.They did not address the problem with their delivery system or why no one called me back including my sales person, the delivery manager after telling me that they would.Partial refund to my purchase for my wasted time waiting.Some type of plan to fix their broken delivery system.Some type of recognition for the lack of consideration from the folks never made a call back to provide any update.

Regards,

Business

Response:

July 17, 2013

Review: I purchased a chair from a [redacted] store. 7 months later I receive a certified letter demanding payment or to re-apply for financing because "their accounting department, manager and employee made a mistake." I am not re-applying for financing and due to their lack of customer service, and [redacted] reviews want nothing to do with them.Desired Settlement: I would like this chair picked up and Mor to stop contacting me. I will not do business in the future with this company ever again, including any warranty issues.

Business

Response:

This customer actually ended up with some furniture he had not paid for. We asked for it to be returned and at first, he refused.

We picked up [redacted]’ furniture on Saturday, September 28. Everything went well.

His finance account was resolved and both parties are satisfied.

Executive Assistant

Mor Furniture for Less