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Mor Furniture For Less

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Reviews Furniture Stores, Mattress Mor Furniture For Less

Mor Furniture For Less Reviews (668)

Review: On 4/25/2015, I ordered a chest of drawers and a pub table set from Mor Furniture. As noted on my invoice, I was told the table could take up to 6 weeks to come in. At around 4 weeks, I called the warehouse to get an updated status on the table's arrival date, and was told that it would not be coming in until mid to late August (14-16 weeks from my original purchase date). I called the customer service center and asked for a refund on the table. I was told that since I used a gift card as part of my purchase, that I would be refunded partially in gift card form. I explained to Customer Service that this gift card I used was given to me after a similar incident last year when they did not follow through on their promises to deliver my furniture at a certain time, as well as delivering the incorrect furniture once they did show up. I asked if it was possible to have them apply the gift card to the Chest (which I already had), and give me the full amount on my CC, as I no longer wished to shop at MOR. The table was $160.00 plus tax, and I kept having to explain to them that offering me $128.29 on my credit card was incorrect. After multiple Emails, CS rep [redacted] agreed that the amount was incorrect. I received the incorrect refund on May 27, so I called to verify that I would be receiving the correct amount eventually. She assured me that it had been submitted when we talked (May 20th). After over two weeks of waiting, 3 unanswered emails, and an unhelpful conversation with a CS rep, I received a phone call on June 6 from a manager named [redacted], stating that my refund had only been submitted on 6/5/2015. I told her this was unacceptable, and I wanted the refund sooner, as I have been paying interest to my credit card for a table I'm not even receiving for almost 2 months at this point. She promised she would call me Monday morning, and put a rush on the refund so I would have it back today, 6/10. Here we are, no phone call and no refund. This is beyond unacceptable.Desired Settlement: I want the rest of my refund back immediately.

Business

Response:

Review: I went into the store on 1/29/15 to look for a mattress. I was approached by one sales rep and quickly referred to another sales rep when they realized I was not spending $2000+ on a mattress. the sales rep took me to one mattress and praised it up and down about how he has the mattress and loves it and would not purchase anything else himself, also promising I would love the mattress and would need nothing else. he didn't mention other mattresses at all other than how other mattress don't have the quality this certain mattress has. I laid on the mattress for about 15 minutes. after speaking with my friend who allowed me to use her account to purchase the mattress I decide to buy it. the sales guy told me about the sleep guarantee they offer so I don't have to worry about purchasing the mattress. well I have seen my chiropractor more in the last 2 weeks than I have in the last 6-8 months. I called the customer service number as well as went to the store. I was told all their sales are final and they don't allow a return unless there is a manufacturers defect on the product. but because my issue is I cant sleep on the mattress they will not allow me to return it to try another mattress and it has only been 19 days.

Product_Or_Service: Sherwood Harmony Queen Mattress

Order_Number: [redacted]Account_Number: [redacted]Desired Settlement: Desired Settlement: Refund

I would either like them to take the mattress back and refund me

Business

Response:

Review: We purchased several pieces of furniture from Mor. We were told (and have it in writing) that the products would be delivered on (11/13/14) . We planned our day and had to cancel certain events/to make sure we were Hm. on this particular day. When we called regarding the products, we were informed that those items were not on stock and that they were going to be delivered on the 22nd of Nov. We doubled checked with their sales rep ([redacted]) that the products were on stock and he assured us that they were. We feel that they were very dishonest in order to simply get a sale!Desired Settlement: Gift card or store credit on stocked items would be appropriate. We are spending more time going to other stores to try and find what we were promised (in writing).

Business

Response:

Review: I placed an order on Feb 10,2015 at their [redacted] showroom location & set up delivery for 2-15-2015. When the delivery men arrived, the order was incomplete - they were missing 1 of the recliners. Then they took the other recliner & dining room chairs & removed them from their truck and set them on the dirty street, with no plastic underneath the furniture & the recliner was sitting on its side. I immediately told them that I was not accepting delivery. The delivery man was very aggressive asking why - I told him that I was suppose to get 2 recliners, not one. He said he wasn't his fault that the warehouse only had 1 recliner. He continued to argue & stay outside my home. I walked inside & shut the down. Then, I called customer srvc. First, I spoke with [redacted], who argued with me that both recliners were in the warehouse. I advised her that only 1 recliner was on the truck & I wanted to cancel my complete order. She then transferred me to [redacted] who then advised me that they would deliver the 2nd recliner for free. Considering it was their fault that it wasn't delivered the 1st time, delivering it for free was the least they could do. I said no, I refused delivery & I wanted my full $1883.63 refunded. She said it would take 15 to 20 business days. I advised [redacted] said she would refund my money in 2 to 5 business days & she told me not to argue with her. I asked to speak with her supervisor, she transferred me to [redacted]. He advised he would refund my money but it would take 10 business days. He sent me an refund receipt via email but it was only for $1343.14, where is the remaining $540.49. I tried to call back and was transferred 3 times & hung up on twice. I expect my full $1883.63 refunded and within 2 to 5 business days as promised.Desired Settlement: I expect a full refund of the full purchase price of $1883.63 to my [redacted] card ending in [redacted] within 2 to 5 business days as promised.

Business

Response:

Review: I had bought a 8 piece sectional for $1,301.72 back in September 2013. We have have issues with the internal couch cushions and have had Mor Furniture technicians to our home 6 times in the last 7 months returning and replacing individual cushions. Finally a customer service rep and manager names [redacted] tried to help me and offer my wife and I a credit of $1,301.72 to go purchase and possible upgrade our couch we have had less than 1 year. I was informed by a new customer service rep at Mor Customer Service that we would receive the full $1,301.72 (which was the purchase price, + $99 [redacted] warrantee, and + taxes) totaling the full $1,301.72.

When we got to the store we picked out a more expensive sectional and ottoman totaling $2,488.01 (including taxes and free delivery.) I chose to finance the difference de to me and my wife expecting our 5th child in any day. The salesman name was [redacted] and also dealt with the female store manager ad felt like I was at a car dealership when it came time they learned I had a credit. They kept me in the store for over 2 hours going back and forth with the Mor customer service staff and said they where only going to credit a $1098.00 of the previous purchase and not included taxes or the $99 delivery fee and they wan[redacted] me to pay another $100 for a more expensive [redacted] warrantee .

I was also told by customer service that I would not have to pay any more for a [redacted] 5 year warrantee and would transfer to any cloth sectioning in the store no matter how big. At this point I got upset and walked out after two hours of haggling. I called Mor Customer service and then spoke with [redacted] the manager of the customer service department. He called the store and got them to lower the ottoman price but still needed to charge me $100.00 for the [redacted] plan since the sectional was over 2k. I went back to sign my paper the next day and left. When I got home my wife pulled out our original receipt showing $1301.72 paid cash on my debit.Desired Settlement: I have called customer service back on Friday 8/22/14 and spoke with [redacted] again. We found out the store was credi[redacted] me the $1,098.00 purchase price after they calculated tax on the new item charing me twice for tax (which is a violation of federal IRS tax law.) They also didn't credit me the $99 for shipping on the first purchase.

I want Mor to do what they said they were going to do a credit my the full $1,301.72 like they said they were going to do towards our new couch. It's that easy and simple. I don't see why they wouldn't, or I need my money back, cash like I paid, to go elsewhere and buy a new sectional couch. I hate that they do this to people and pull bait and switches on them in the stores. This is horrible and wrong.

Business

Response:

Review: I purchased over $7,000.00 worth of furniture from MOR Furniture in [redacted]. My furniture was scheduled for delivery and when it arrived 75% of it was damaged (tears in the leather, wood was all chipped, etc.) I refused all the damaged items and told them to redeliver the items. Then next delivery a few days later, I encountered the same problem (damaged furniture), once again I refused the delivery and rescheduled. The third and fourth time same problem, damaged furniture. Finally on the fifth delivery we received furniture that actually looked new with only minor damage that could be covered up with a stain pen (although we did out of frustration accept the dining table even though the leaves don't line up perfectly like they did in the showroom).

We also had a handle on our sofa break after 1 week and when the repairman came out he tells us we need a new part and it will take 2 months. When we finally received the new part, the new repairman tells us that it was only a loose screw and the new part is not needed. My wife decided that she wanted 2 more chairs for our dining table so I went back to MOR and purchased 2 more chairs and advised that I would pick them up when they arrived. We arranged a date and when I went in they advised me that I couldn't pick up my chairs because they were having a employee Christmas party that afternoon. I advised them that I had scheduled my pick up for that day but they didn't care (took time off from work to pick these chairs up).

I contacted customer service and was told that I could pick them up on another day, this time I called first and found out that the time they told me I could pick up the chairs was different from what I was told (between 3 and 7 pm ONLY, although I was told I had up until closing time to pick them up). I told them that I cannot make it between those hours because of work and the attitude was OH WELL. I arranged a day off from work and rescheduled my pick up, when I went in to pick up my chairs I asked the warehouse worker to let me examine the chairs before I accepted them. When he opened the box we noticed that the legs of the chairs looked as though someone had taken an axe to them, so once again I had to refuse the items. I then went into the store and expressed to the salesman [redacted], how dissatisfied I was with MOR Furniture and that I would NEVER shop with them again (I was planning to spend another $10,000.00 this year to finish furnishing my house but now it will be with another furniture store).

I expressed how I have been extremely inconvenienced and how I have lost money on this entire deal. I then arranged to have the chairs delivered a few days later. I had been told by a Customer Service Rep in a prior conversation that I would received some store credits as compensation for my problems but they never materialized.Desired Settlement: Every time we scheduled a delivery either my wife or I had to take time off from work so we could accept the delivery (the delivery window was a 4 hour window) I feel that I should receive compensation as a good will gesture for all the trauma MOR Furniture has put me through and I feel that $750.00 would be a fair amount considering all the time I took off from work

Business

Response:

February 24, 2014

Revdex.com

5050 Murphy Canyon Rd. #110

San Diego, CA 92123-4889

Ref: [redacted]

ID[redacted]

Dear [redacted]

First, I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.

After receiving your letter I attempted to call [redacted] on Monday, February 17, 2014. I was unable to speak with [redacted] but was informed he was not home and the message would be relayed. On Tuesday, February 18, 2014 I attempted to contact [redacted] again in regards to his concerns. I was unable to reach [redacted] as I was informed he was at work and the best day to reach him would be Friday. Finally, on Friday February 21, 2014 I attempted to call [redacted] and received no answer, I was able to leave a message for [redacted] to call me back at[redacted]

Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact me at [redacted]

Sincerely,

Operations Manager

Mor Furniture for Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have made two calls to Mike and still have not received a call back. Each time I call I am told he will call me back but I still have not received a return phone call.

Regards,

Business

Response:

March 18, 2014

Revdex.com

4747 Viewridge

San Diego, CA 92123-4889

Ref: [redacted]

ID: [redacted]

Dear [redacted]

I would like to apologize for any inconvenience we may have caused you and your family as well as thank you for your time and valuable feedback on the services provided by our company. It is always our goal and focus to ensure that our valued customers have a positive experience with us from start to finish.

After receiving [redacted] rebuttal response in regards to his unsettled claim. I attempted to contact [redacted]; however, there was no answer. I left a message for [redacted] to call me back at his earliest convenience. I also verified that the financed credit was processed on February 27, 2014 however the gift card had not been processed. I have personally processed the gift card and this should be to [redacted]’s home within 10 business days. The $375 credit in finance will be credited back to [redacted]’s finance account and he will need to follow up with [redacted] in order to verify credit has been received by the finance company. Based on [redacted]’s billing cycle, this could potentially take 2 billing statements to see the credit.

Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions or concerns, please do not hesitate to contact me at ([redacted]

Sincerely,

Operations Manager

Mor Furniture for Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I still have not received the Gift Card in the amount of $375.00 as promised. MOR did credit my finance account for $375.00 but this is only half of the promised resolution]

Regards,

Business

Response:

Revdex.com [redacted]

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture. This matter is now resolved. Mor Furniture has issued a gift certificate in the amount of $375.00 dollars on 5/06/14. [redacted] should receive this via mail within 10-14 business days. Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at [redacted].

Sincerely, [redacted]

Mor Furniture Customer Service

Consumer

Response:

I accept the offer from MOR Furniture and THANK YOU for all of your assistance

Review: We purchased a livingroom set at the [redacted] location with the extended warenty to cover wear and tear. We have had the furniture for less than a year and the couch cussions are comming apart at the seams and there is velcro on the cussions that attach them to the coutch so they don't slide around but the velcro is wearing spots on the front of the coutch.

We contacted Mor about 3 months ago about the issues and they sent out someone to inspect. The person said it would need fixed and he submitted his report right away. My husband has been emailing someone at Mor to check on the status and for 3mo now all she says is they are still invetigating. We did not pay extra for the warrenty to sit and wait. We are getting the run around and this is only one of our bad experiences we have had with Mor furniture.

When we ordered our delivery they told us everything was in and on it's way. When they got to our house for delivery they forgot to bring the couch. Mor has not been healpful in any way.Desired Settlement: I want a refund for what we paid for the extra warenty as well as our couch fully fixed. After the couch is fixed and we get our refund we will not be working with Mor Furniture any longer.

Business

Response:

November 19, 2013

Revdex.com

RE: Case# [redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

We have arranged to exchange

[redacted]’ furniture on Wednesday, November 20. [redacted] has indicated that this will

resolve the matter and she is satisfied.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted].

If you have any further questions,

please do not hesitate to contact me at [redacted].

Sincerely,

[redacted]

Distribution Manager

[redacted] Warehouse

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My husband [redacted] and I originally scheduled delivery of our couch replacement for 11/13 but Mor made a mistake and delivered a chair instead of the couch. My husband took the day off work to be there for the delivery and had the living room tore apart and everything ready to go so they could just be in and out.

Then when he called Mor again about it [redacted] who is handling the claim said "oops" like it was not his issue. Now we have set another delivery for today. We have continued to have coustomer service issues with Mor and are so fed up we are looking into a lawyer so we can get our money back and make sure this kind of stuff does not happen to other family's. These mistakes were not something in our control but in Mors. When we bought our furniture in the first place we decided to not take a discount on our order but take the free delivery instead. Even then they did not deliver our full order because they forgot to load up the couch onto the truck. Any time we have made arangements or had to deal with Mor there is an issue. Our furniture is paid in full and I feel like Mor got there money so what do they care. I am now to the point I am requesting a customer sadisfaction refund of $500 for our time and frustration. My husband has been calling daily to try and talk with [redacted] about this but [redacted] is not returning calls. We spent about $4000 at Mor and have only had issues.

Regards,

Business

Response:

January 10, 2014

Revdex.com

4747 Viewridge Suite 200

San Diego, CA. 92123

RE: Case# [redacted] – [redacted]

Dear [redacted],

Again, we apologize for the inconvenience [redacted] has experienced.

It is our understanding that [redacted] is satisfied. We exchanged her product and a refund for the amount she paid for her warranty has been accepted by [redacted]. She should see this on her account within 48 hours.

Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact me at [redacted].

Sincerely,

[redacted]

[redacted] Warehouse

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We have told Mor many times that the [redacted] account we had our furniture financed through is paid in full and closed so there is no way we can have a credit on that account. Mor told us that they would mail a check to us and we would see it about 2weeks ago. We have seen nothing and when we tried to contact them about it they do not respond. I am looking into a lawyer at this point so we can get a full refund of our purchase seeing as they don't listen to us or respond

Regards,

Review: On March 10, 2012, I purchased a bunk bed for my two sons which my second son (3 months old at the time) would at a future date start sleeping in when he outgrew his crib. There are two separate complaints about customer service here; once when I first purchased the items and now that the top bunk bed is unsafe.

When I first purchased this bed at the store (including a trundle and two twin mattresses), I was told that all the items were in stock and I could pick up as soon as that night (as I chose the option to pick up). I decided I was going to pick up in morning instead. Even though I was told the items were ready, my receipt said I needed to call first to make sure the items were ready. I took precaution and called customer service the next morning to make sure my items were ready. The rep told me they had the items, would have them pulled and have it ready for me in an hour. When I got to the warehouse, I was told that the ladder and rails were still in a truck that was headed there later that day. The drive one way is a 40 minute trip for me so I asked if they could deliver what they still owed me and they said they would have to charge me $90 for delivery. I got home, called customer service and was told the same thing and was never offered an apology. I was given the GM's email address in which my wife wrote an email and explained what happened. We never heard from him either. I decided that my first experience was my last and leave it at that...until now.

A week ago, my wife and I decided that our second son who is now almost two years old is ready to sleep in his own bed. My second son would take the lower bunk and my first son would take the top bunk. The bunk bed had been set up since we purchased it but the top bunk bed has never been occupied. One week after my first son (who is almost four years old and only 45 lbs) used the top bunk bed, half of the wooden rail towards the foot crumpled in pieces and completely broke off exposing the screws with the slates hanging low. The wood pieces that broke off looked rotted. As this is a major safety concern, I immediately called customer service and spoke to [redacted] on Sunday, 11/03/13. I explained what had happened only to find out that even though "Frames & Mechanisms" had a five year warranty, this rail which is part of the bed frame did not fall under that category. That it fell under the one year warranty and the bed was discontinued. She asked if we could take pictures, email them to her and she would have her supervisor review and see if they could get someone out to fix it. She said she would get back to me in two days. I called again the next day to make sure the pictures were received and spoke to [redacted]. He said [redacted] wasn't there and asked me to resend the pictures to him and he would follow up with her. Yesterday (Friday, 11/08/13), after not hearing from [redacted] or anyone, I called again and spoke to Dee (I believe that is her name). She said that [redacted] had just left and explained to me that what was damaged was not classified as a frame and more along the lines of sofa mattress. She said she had to refer this to a manager in which I asked if someone could contact me the next day. That day is today, Saturday (11/09/13). It is almost 7:30 pm and I have not heard from anyone.

This is absolutely ridiculous! Customer service is non-existent with this company. No where in the warranty information does it explain what "Frames & Mechanisms" meant. This wood rail is defective. It makes me wonder if my kids had slept in the bed earlier and it broke within the warranty time frame if this would have been rectified or worse if both of my children were seriously injured or killed. This is a serious safety concern and this company just continues to ignore me. I cannot trust that these beds are safe enough for my children nor do I trust this company any further.Desired Settlement: I just want a refund so I can search for more sturdier bunk beds elsewhere.

Business

Response:

November 19, 2013

Revdex.com

Ms. [redacted]

4747 View ridge <st1:address w:st="on"><st1:street w:st="on">Suite 200

<st1:place w:st="on"><st1:city w:st="on">San Diego, <st1:state w:st="on">CA

<st1:postalcode w:st="on">92123

Re: [redacted] – Case

#[redacted]

Dear Ms. [redacted],

First, I would

like to apologize for any inconvenience we may have caused Mr. [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving

your letter we contacted Mr. [redacted] regarding his purchase. Mr. [redacted]’s concerns were about the safety

and set up of the bed. Since Mr. [redacted] was the one who put the bed together

back in March, we offered him a $200 gift certificate. Mr. [redacted] accepted our

offer and we are also going to offer free delivery once Mr. [redacted] uses his

gift card in any of our 4 showrooms in <st1:place w:st="on"><st1:placename w:st="on">San Diego <st1:placetype w:st="on">County

to purchase a new bed.

Once

again, I would like to apologize for any inconvenience we may have caused Mr. [redacted]. We are very pleased that we found resolution to Mr.

[redacted]’s furniture needs, if you need further assistance in this matter please

do not hesitate to contact me,

Sincerely,

Distribution

Manager

Mor Furniture – San

Diego Warehouse

###-###-####

Ext. [redacted]

Review: There has been several problems with this company. When we first entered the store we were told that we would automatically get one year no interest for every thousand we spend almost as soon as we entered the store. We were never told we would have to apply and qualify. The sales associate took us around then about halfway through told us that he wanted to figure out or limit. He later return and said we would get five thousand with only 1 year no interest and free shipping.

We were upset, but figured we needed the furniture and could work with that financing option. So we proceeded to spend five thousand dollars and when being rang up told we would have to pay some out of pocket for delivery. When we questioned it the sales associate told us that the pricing already takes that into account, which seemed funny to us. When we finally had our furniture delivered there was a problem with EVERYTHING. There was a chip on our dining room table, chips on the top of our coffee table, the couch was missing fabric, the mattress cover was for a twin not a king, and the mattress doesn't fit the bed (we purchased both at Mor).

I went to the store to try and exchange the cover and was told that they would have to deliver that to me on another date. I called to have the table exchanged and they brought me another broken one. They tried to clean the problem on the couch before finally exchanging it. Two people came out to look at the bed and they both said it would get fixed, but it still has yet to be corrected. When they brought the replacement couch and first replacement table they were 3 hours late (5-8pm was their window) and arrived at the wrong address after we confirmed they had the correct one. When they brought the coffee table they brought the second replacement that also had a chip in it so we refused to take that table. When they finally brought the third replacement they were to bring a replacement bed that fit the mattress. Only to have it be the exact same problem. We called several times and they told us they would fix everything and offered us a $150 card.

We asked if we could use it on our bill and they told us yes, when in fact it was just a gift card to be used in their store. They have insulted my intelligence and were just plain rude on numerous occasions. We would call to complain and they would promise to fix it and then we would not hear back until we called them. In the last call they have no record of any of the calls made in the last two months despite having several. I was fed up with all their false promises and lack of respect they had shown me and I wanted this fixed or gone. They proceed to tell me it was too late and that I had taken too long for the items to be taken back. There was nothing they could do and it was my fault according to the assistant manager.Desired Settlement: I want them to apologize for the lack of respect I have received. I want them to refund us significantly for all the trouble they have put us through and the lies we have been told.

Business

Response:

October 22, 2013

Revdex.com

Re: [redacted]

Case #[redacted]

Dear [redacted],

First, I would

like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving

your letter we contacted [redacted] and agreed to receive a $300 credit

towards his finance account to keep their purchase as is. The credit for $300

has been processed and forwarded to [redacted] as of Tuesday October 22, 2013. It

is my understanding that [redacted] are satisfied with the resolution in this matter has been

resolved.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted]. If I can be of

further assistance, please do not hesitate to contact me at

Sincerely,

Distribution

Manager

Mor Furniture – San

Diego Warehouse

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On March 25th, 2013, I took my mother out to shop for her birthday present (she's 77) after her recuperation from her second open-heart surgery in the past year. We looked everywhere, from [redacted], [redacted], [redacted] and [redacted]. I was starting to head towards [redacted] to find some other furniture stores when we spotted Mor Furniture on [redacted] so we went in.

Almost immediately we found exactly what my mom wanted, a mission-style entertainment center. We ordered it and paid for it on the spot, expecting a four-week delivery time, according to the salesman, [redacted].

And that was when our little piece of Hell began.

The delivery was initially scheduled for the weekend of April 26th. Mor's customer service called to let us know that the delivery would have to be delayed until June 28th(!), because they were missing one of the pieces (the piece Mor was missing was the center back, which is essentially a piece of stained plywood) and they had to get it shipped in from the far east (where a lot of furniture is made these days).

They offered as a gesture a $150 Mor Furniture gift card in compensation. I wasn't too happy with the wait, obviously, and my mom was more than a little discouraged. However, I can understand these things happen.

Around the end of May I touched base with Mor as my mom was starting to get antsy. They offered to deliver the center base unit, so my mom could at least have something to put her TV on. We could have gotten the piers as well, but I didn't see any point in that just yet, since we could connect everything until the back arrived.

But it was going to get worse.

June 28th came around and I get another call from Mor customer (dis-)service. Delivery is going to have to be delayed again, this time until July 28th, still waiting on the boat from China (or wherever). I mentioned the $150 gift card that I was promised, and they said that I would get it after delivery. This time they agreed to refund the delivery charge of $50 (I didn't realize that they had charged me $99.99). I ask that someone in the executive office call me, as at this point I've spoken to several customer service agents, their manager, and the warehouse manager.

Someone calls for me at home one day when I'm at the office, my wife gives them my number at work, but they never call. Customer service is obviously not a high priority at this company.

July 2th rolls around and I get yet another call, this time delaying to August 4th, yesterday. No big problem, I understand ships can be delayed en route, and even get backed up in port. So we wait some Mor (get it?).

I get the call Friday, August 2nd, the furniture will be delivered on Sunday, between 11AM and 3PM. Hallelujah!

But, no.

Sunday Morning I get a call, expecting to find out when the delivery truck will arive. Unfortunately, some pieces were damaged while loading them onto the truck. But the good news is that there is another truck coming from San Diego in a few more hours, and they reschedule the delivery for later that afternoon (the automated email I get says from 5PM-9PM.

Sunday evening a little after 6PM, I get the call alerting us to imminent delivery, in and hour or an hour and twenty minutes. Around 7:30PM, we finally get that knock on the door!

But the delivery guy doesn't have a cheerful grin on his face.

Apparently the pieces either weren't secured well enough in the back of the truck, or they got bounced around too much, and everything has fallen over in the back of the truck, breaking all the glass in the doors and causing further damage.

My mom said she knew it was too good to be true. The delivery guy was very apologetic, and I gave him the Cliff's Notes version of our ordeal, and I think he got how livid I was and how restrained I was behaving. He said he would have to check with the warehouse but if they had any more stock, they could redeliver on Tuesday. He said he would have the warehouse manager call me in a half hour or so.

I didn't receive any call. Finally, I called Mor around 12:30 Monday (August 5th) and spoke to [redacted] and explained the whole ordeal to him. He checked and told me that the soonest they would have another truck from San Diego would be Wednesday and they could deliver on Thursday (August 8th). I requested a call from someone in their Executove Management to call me (again), as I felt this entire episode was completely unacceptable. I get a call from the [redacted] warehouse manager, [redacted], and she basically tells me the same thing, whereupon I make it clear that I expect some form of compensation for their incompetence and delay, that I had not seen the gift card previously promised nor was I even certain that they had refunded the delivery charge (I just checked and they did refund $50 on June 28th).

I tell her that someone from their Executive Management team should call me and explain why we've had to wait four plus months for our order. I obviously want to share the pain. I'm still waiting. [redacted] did call back to say that the remaining $49.99 of the delivery charge was going to be refunded, and that the gift card (which is essentially worthless, as I doubt I will ever step foot in their store again) will be sent after delivery.

This whole episode is yet another example of mediocre customer service, and to be honest, it's not something that anybody should put up with.Desired Settlement: First, I want an executive of the company to contact us and formally apologize to my mother. I also think a significant partial refund is warranted for the aggravation we've experienced through the interminable delays.

Business

Response:

August

13, 2013

Revdex.com

Re: [redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our

goal to ensure that our valued customers have a positive experience with us.

As soon as I received this

letter I spoke with [redacted] and I immediately sent 2 of my best employees to

his home to ensure everything that was ordered was delivered as promised. I

also refunded 25% of the purchase price ($350) to the credit card on file. It

is my understanding that [redacted] is happy with this resolution.

Again, I apologize for any inconvenience

we may have caused. If I can be of further assistance, please feel free to

contact me directly at [redacted].

Sincerely,

[redacted] Distribution Manager

Mor Furniture For Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

The entertainment center was finally assembled by [redacted]'s service technician's as and when promised. His offer of additional compensation was most welcome, and I consider the matter closed.

Regards,

First of all I received my couches which were defective so after numerous times calling this horrible place, they agreed that the goods were defective. They took them and assured me that they would bring back couches that were not defective. They have made me lose work so many days because they say they will deliver and never show up or even give a courtesy call. This has happened over 2 times. It is almost Christmas time and I don't have seating for my guests. This place is the worst in customer service and I recommend you steer miles away from this despicable business. They also refuse to let me speak to a manager and I do not know what to do anymore.

Sales was ok, but they were trying to make a sale. When we decided the mattress wouldn't work for us we used the warranty service to get a new one. We still do not have a mattress and they did not show for the delivery they actually called us the liars and that we were not home. The delivery department and the service department ruined any good work that salesperson might have done.

Worst Company Ever. All Reps are disrespectful and rude on the phone and store levels. Also I just bought a table from them and its in stock to be delivered to me but its delayed every single week. Also when confronting them on it they back track and start telling lies. then when calling the portland warehouse by the customer rep that was actually trying to help the treated her poorly and disrespectful. this is a company I will never recommend and is rude.

Went to open my furniture boxes on Sunday & 4 out of 6 pieces of furniture BROKEN or DAMAGED and I didn't even bother to open the last box. This was a bedset for my little girl. Mor has cheap crappy furniture and crappy customer service. There were scratches, bubbles in finish, the mirror was falling out of the frame, drip marks on finish, uneven stain, broken foot on nightstand, one leg of the footboard wasn't even stained with finish at all!!! They tried to deny my demand for a refund quoting BS final sale policy once you take it home. Finally got them to agree to give me a refund, after first trying to bribe me with a $150 giftcard to only do an exchange. There was no way I was willing to do an exchange when over 90% was flawed or damaged;this was NOT cheap furniture, I spent over $1,000. They picked up the furniture Monday & it's now Friday. They said 3-5 business days for a refund initially (different sales reps on different occasions BOTH stated this), today the agent on the phone couldn't even verify there was a refund processing and swore to contact the financial department and call me back...5 hours later I had to call them-no surprise as I have had to call multiple times and they NEVER call me back when they say they will (don't even get me started on the late delivery, no call ahead as promised, rescheduling and STILL showing up late to pick up the furniture). Now today suddenly the refund takes a minimum of 10-15 business days. This company is a joke. I just wanted a nice quality bedroom set for my daughter and I was very excited when I picked this one out. I am highly disappointed in the quality of service and furniture. I am filing a dispute with my bank to get my money back. This company has been nothing but shady and full of excuses since they swiped my debit card. Now they have their furniture back to resell to someone other unsuspecting customer & I'm out in the cold waiting for $1,000+ refund and have no bedroom set for my daughter & can't buy a new one until I get my money back!!

Review: Delivery charges paid. When I asked about my options I was informed I have no option but to pick up an item not included in the first and second delivery. I ended picking up the last item from the store. Item was not available during the first two deliveries.Desired Settlement: I have high regards to companies with Revdex.com accreditation. A simple reminder would do, that they keep their end of the deal.

Business

Response:

July 11, 2013

Revdex.com

<st1:street w:st="on"><st1:address w:st="on">5050 Murphy Canyon Road

<st1:place w:st="on"><st1:city w:st="on">San Diego, CA. 92123-4889

RE: Case# [redacted]

Dear Mrs. [redacted],

First, I would like to

apologize for any inconvenience we may have caused Mr. [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

Mr. [redacted] purchased

furniture from our <Fresno

showroom June 16, 2012 and received his purchase a few days later. A lamp was not in stock at the time of

delivery so Mr. [redacted] had to pick up the lamp from our showroom. We have offered Mr. [redacted] a $40 gift

card. Mr. [redacted] is satisfied with our

offer.

Once

again, I would like to apologize for any inconvenience we may have caused Ms.

[redacted]. If you have any further

questions, please do not hesitate to contact me at (858) 574-1616.

Sincerely,

Operations Manager

Visalia Warehouse

Review: I purchased a $2750 sectional almost three years ago. Recently we discovered that two major parts of the sectional is defective. The black decking is coming apart causing the springs in the couch to be exposed. I called Mor Furniture and after paying $50 for a service call, they agreed that the decking was damaged and the part will need to be ordered. That was on December 30, 2014. I was told that it will take 4-6 weeks for the decking to be delivered to the warehouse, and at that time Mor Furniture will make arrangements to pick up the sectional and repair it in the warehouse. I have never heard from Mor Furniture again. After the 6 weeks had past, I called weekly to find out the status of the material. I have made several calls to the customer service number on the ticket and they keep telling me the warehouse will call me when it is delivered. I was even told "I see that you have called several times, there is no need to continue to call, the warehouse will call you." I have asked to speak with the warehouse, but I was told "no, they wont take calls". I asked to speak to a supervisor and I was told "they are not able to speak at the moment". The customer service representatives are very unhelpful and frustrating.

A couch should last a lot longer than two years. Especially when we are told we are buying the top of the line brand. We are going onto 3 months of having a damaged couch and now due to the decking being damaged and the springs exposed, there is more damaged to the couch. When sitting on the couch and getting up, the springs make a "popping" noise.

I am very frustrated and disappointing in the customer service I have received. I tried everything I could to get a resolution, but Mor Furniture doesn't seem to want to help resolve the issue.Desired Settlement: Due to having to wait close to 12 weeks and the couch encountering further damage, I want this sectional replaced.

Business

Response:

Review: This has been a ongoing process with Mor we bought our couch in August of 2014 and within a few months a piece on the reclining portion broke we made a claim immediately after. The break has got worse and now you can not put the recliner down and there is small pieces of metal sticking out that are exposed and we have a small child so this causes a safety issue. We had someone come out and they said they would order the broken part that was well over 8 weeks ago. The technician told us the product would be in within 4 weeks, I have contacted Mor on several other occasions to get an update on the order and express my frustration. In the mean time while we have been waiting for this part the other side of the recliner has started to break.Desired Settlement: Because of the fact that the other side is starting to do the same thing we feel Mor should replace this portion of the sectional.

Business

Response:

Review: I ordered a kids furniture set last September 28 for my daughter 6th birthday, I was informed that the product is not available at that moment but they will deliver in 3 weeks October 19 the delivery people will contact us 24 hrs prior delivery. A week before Oct 19 they called us to informed product delivery will be extend for another week on Oct 27, we agree to be late bcoz my daughter Birthday is Oct 31. On oct 24 my husband and I keep waiting for delivery confirmation for Monday the 27th since Friday until Sunday we never receive any call or heard any messages from Mor Furniture for confirmation, so my husband called them to remind them that we expect a furniture delivery on Monday and nobody call us that according to the policy the will call 24 hrs prior delivery. My husband spoke with a customer service confirming Monday delivery and gave him a delivery time from 10-2 pm Monday oct 27. Monday of Oct 27 we stayed and delayed all our appointments just to wait for the delivery. Until 1:55 pm I called the store asking why nobody called for delivery today. I spoke with a woman representative, she mentioned that they called us yesterday for delivery extension on oct 30. I have not receive any calls from them neither my husband, she also mentioned they speak with [redacted] my husband. I was with my husband and heard clearly what my husband told the customer service man confirming delivery on Monday oct 27 between 10-2 pm. Why they sell the product if they cannot provide the said furniture set. Now they told me the manager will contact me it's been 2 hrs no

Manager calling me. This is very frustrating and emotionally draining because this if a birthday gift for my daughter and also gift for her being honor in school as a good student.Desired Settlement: I want to cancel the purchased if not delivered oct 27 or replace similar good or better item or they will give a discount on the product for emotionally stressed they gave us.

Business

Response:

Review: I purchased a Serta mattress in 2012. It has a ten year warranty. The product has started to fail and we went to Mor to correct it. This required an inspection to honor the warranty which was never described. The inspection said the mattress was not defective. My husbands back disagrees along the the question of a top section of the mattress receding now 2-3 inches inside its cover. The inspection photos did not show this. I furnished a photo to both Mor and Serta following the inspection in April. I have not heard back from either company.Desired Settlement: I would like a mattress which provides the initial comfort concerns which MOR emphasized when they sold us this mattress. Refund or exchange with delivery cost included.

Business

Response:

August 8, 2014

Revdex.com

4747 Viewridge, Suite

200

San

Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear [redacted]

First,

I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with Mor Furniture.

We

have attempted to contact [redacted] and have left several messages – all of

which have gone unreturned. In the meantime I have submitted another mattress

inspection request.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted].

Please have her call me directly at [redacted] to resolve this

matter.

Sincerely,

Mor Furniture

Customer Service

Review: I went into Mor Furniture on 10/11/2011 to look for a new living room set that would offer "pet friendly" fabric which would be easy to clean in case of an accident.

I explained the latter to the sales rep and he informed me not to worry since they offered a furniture plan that would cover any accidents. Being in a bit of a hurry, I selected the couch set that I liked, and the sales rep processed my card and I was out the door.

I made sure to keep a record of all the paperwork I received and filed it in the same place I keep all my other receipts for larger purchases... Fast forward 3 years to today, I called around trying to track down the number for the service plan I purchased it. After finally locating it and calling the warranty company, they informed me I was required to contact them within 5 days of the incident. After carefully examining all the paperwork I received, I could not find any mention of this anywhere.

After talking with a couple different customer service reps form Mor Furniture, they informed me that the 5 day notice was standard with that protection plan. I am very dissatisfied as I was never informed nor received any paperwork stating this. How am I (the customer) suppose to know that I needed to report an incident within 5 days if I was never informed of this?

Please note, the only reason I purchased these couches from Mor Furniture was for the sole reason that I could use this protection plan in the event of a pet related accident.

Now that I am needing a service call, I am being told that there is nothing they can do and it is more or less my fault for not being "in the know".Desired Settlement: I am requesting a full refund in the amount of $1,399.96 or for More Furniture to completely replace the furniture which I foolishly purchased.

Business

Response:

July 30, 2014

Revdex.com of San Diego

4747 Viewridge

San Diego, CA 92123

RE: [redacted]

Case: [redacted]

Dear Mrs. [redacted],

First, I would like to apologize for any inconvenience Mr. [redacted]

experienced. It is always our goal to

ensure that our valued customers have a positive experience with us.

[redacted], VP Operations has

been communicating with Mr. [redacted] and we confirmed with Mr. [redacted] that they

should be able to resolve this issue.

Mr. [redacted] did not want to reopen

the matter with another department.

Sincerely,

Mor Furniture Customer Service

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Description: Furniture-Retail

Address: 39825 Avenida Acacias, Murrieta, California, United States, 92563-5296

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