Mor Furniture For Less

Review: I purchased a sectional sofa from MOR Furniture in July or August of 2011. The sofa had a 1 year warranty. I called 6 months after the purchase because the couch cushions were not holding up and the stitching was falling apart.

I spoke to someone at the Tigard, Oregon store about replacing the couch. I was told that since I moved addresses, the warranty is void. I was recently shopping at MOR Furniture in Portland, Oregon store and mentioned that I am still bitter about this. The sales representative talked to the manager of the store. The store manager said that the policy changed years ago and that the salesperson was either mistaken or not up to date on company policy.

I was about to purchase $4,000 in leather furniture with accent furniture too, instead I took my family and walked out.

I think a place like MOR furniture with their good reputation should be able to stand behind their product and services. I liked my experience at MOR Furniture in Portland, OR but at the time when the sales rep and manager told me that I was lied to, I was just irate. I was encourage to contact corporate about this since they could not do anything.Desired Settlement: Store credit toward a replacement couch with delivery.

Business

Response:

July 19, 2013

Revdex.com

RE: [redacted] Case #[redacted]

Dear Ms. [redacted],

First, I would like to

apologize for any inconvenience we may have caused Mr. [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

We have spoken with Mr.

[redacted] and arranged for a technician to go out and inspect his sectional

this Sunday. If it is determined that we can make the appropriate repairs, we

will do so. Should we find that the product cannot be repaired, we are prepared

to offer other options. Mr. [redacted]

agreed and he indicated he is satisfied feels we will be able to resolve the

matter.

Again, we apologize for any

inconvenience Mr. [redacted] may have been caused.

Sincerely,

Distribution Manager

Portland Warehouse

Review: On February 14 2015 I paid for a sectional. I signed a contract saying my delivery date would be March 8th 2015 but there was a good chance it could be sooner. I called 02/16/2015 just to see if the ETA was still the same, They told me that they should have everything in stock ready for delivery February 23. It did not come, so I called back. They told me "it has barely been a week, just be patient". I called a couple days later, Now they have the 2 recliner pieces but not the wedge piece. told me I could have that delivered and pay separate shipping when the wedge came in but I didn't have the money to do that. About 5 days later we are starting to get close to the date so I called just making sure that we were still good for my delivery date (my husband made the initial phone call) they told him yes. I called back a few minutes later because I had a separate question he forgot to ask and they told me ALL THREE pieces have been back ordered. I thought my recliners were sitting at the store? March 8th came and still no sectional they told me soonest date was end of march but they were unsure if they could promise it at all. I told them to cancel it and refund my debit card.

My husband wanted to go into the store and talk to them directly and give them a chance to redeem themselves but the manager rolled his eyes at him the ENTIRE time we were there.Desired Settlement: I do NOT want to wait another 7 business days for this money to get back into my account. I have no couch and no money and have been that way for 10 days now. I think its ridiculous they can withdrawal it immediately but I have to give them 14 business days to give it back when they didn't hold up there end of the contract?

Business

Response:

Review: I ordered furniture on February 07, 2015. I paid cash using my [redacted]. The products were originally scheduled to deliver a week later. I was rescheduled four times. After the third time, I was told they would upgrade my mattress to avoid the original problem. Instead my furniture was pushed out again. I cancelled the order so I could purchase elsewhere. Instead of receiving a prompt refund I have been told to wait 15 business days. This is unacceptable! When I have called to speak to a manager, customer service refuses to transfer the call. Also no one from management or corporate returns my calls. At this point I am without furniture or the $1730.16 I spent.

Regards, [redacted]Desired Settlement: My desire result is receive my money immediately!!!!

Business

Response:

Review: I purchased a table and chairs set, it came to me defective, I then called, they had a service guy come out. who then informed them that the whole thing was defective and needed to be replaced. when I bought the set the chairs were 129 a piece that's why we only got 4 in the set. they offered me to re-select since they no longer have the table and chairs I want, it was discontinued. per my re-selection the price was $250 more, I didn't really want to change the set, also I bought one inside my budget that fit my family. they said they cannot cover the $250 extra for the re-selection.

I find it wrong they wont cover it since I bought the set 2 weeks ago, its not discontinued, and defective, they wont even credit me the $70 for the three chairs (because that's all they are worth now, and give me the one in stock) and $100 for the messed up table. I told then it was 250 upgrade or 310 credit back to my card. They don't want me to have defective product, but they will make me pay to upgrade when their product was defective. This is absolutely ridiculous and I will make sure everyone knows how bad they are when handling issues that they brought on themselves. I didn't ask for defective product, I didn't want to change table sets, I simply contacted them every time I had an issue, having to jump through a million hoops to even get in contact with someone to help (they just kept giving me different numbers to call and people to ask for).Desired Settlement: Either upgrade me $250 to the table and chairs I have HAD to re-select with delivery or credit me $70 per chair, give me the one in stock, and the $100 for the chipped up table to keep your defective product totaling to $310.

Business

Response:

February 27, 2015

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear [redacted]

First, I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.

A technician was sent out to the customer’s home and some defects were verified. Unfortunately, those chairs had been discontinued and we were no longer able to replace them. We offered the customer a full credit to purchase something else, however she refused. We picked up the furniture and issued a full refund. In addition, the customer was offered a $75 gift certificate toward the purchase of new furniture plus free delivery.

Once again, we would like to apologize for any inconvenience we may have caused [redacted].

If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted]

Sincerely,

Mor Furniture Customer Service.

&nbs

Review: I want to purchase a chair that matches a chair already in my possession. I want to avail myself of the customer pickup option. I do not object to showing my personal identification at the time of pickup. I will however not expose myself to the risk of identity theft by allowing the clerk at the warehouse to make a copy of my drivers license and to keep said copy in a file. This is the only company that I have ever encountered with such a bizarre policy.Desired Settlement: I want to be able to purchase a chair and pick this chair up without having to allow a copy of my identification to be made.

Business

Response:

Review: We bought a kitchen table set and a matching server in December 2013. They had to bring out 5 different sets because there was something wrong with each one (chips/dents etc). The 5th set we got we ended up keeping because Jason (the manager) at Mor Furniture told us he would give us $200 off the set. We financed the set through Wells Fargo and are making monthly payments. I have corresponded with Mor furniture about 10 times including both email and phone to get the credit posted to my account. They keep telling me they are working on it but nothing has happened in the past 6 months. I would like to pay this bill off in full but have been waiting to do it until they correct the account. The last time I emailed was on 5/23 and they told me they would have someone from their finance department contact me. To date, they have failed to do so and I feel I have been more than patient. I have copies of the emails if you need to see them. Thank you!

Product_Or_Service: Kitchen table set and matching serverDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the $200 credit to appear on my account within this month.

Business

Response:

June 25, 2014

RevDex.com

Ms. [redacted]

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID#[redacted]

Customer Name: [redacted]

Dear Mrs. [redacted],

First, I would like to apologize for any inconvenience we

may have caused Ms. [redacted]. It is always

our goal to ensure that our valued customers have a positive experience with

Mor Furniture.

I spoke with Mr. [redacted] and advised that a $200 credit was

being applied to his Wells Fargo Finance account. This will post to the account

by July 3. In addition, I offered a $200 gift certificate that can be used on a

future purchase. He indicated that this

would resolve the issue and considered the matter closed..

Once again, I would like to apologize for any inconvenience

we may have caused Ms. [redacted]. If you have

any further questions, please do not hesitate to contact me at 1-858-547-1616

ext. [redacted].

Sincerely,

Customer Service Manager

Service

Consumer

Response:

We received a call from Mor Furniture in California and were told that the $200 credit would post to our account by 7/3/2014. This has not yet happened and today is 7/7/14. We were also told that we would receive a $200 gift certificate to a Mor Furniture store. Again, this has not happened either. I don't understand what is taking so long and what the problem is. Thank you for your attention in this matter.

Regards,

Business

Response:

July

31, 2014

RevDex.com

Ms. [redacted]

4747

Viewridge, Suite 200

San Diego, CA 92123

Case

ID#[redacted]

Customer

Name: [redacted]

Dear

Mrs. [redacted],

Again, I would like to apologize for any

inconvenience we may have caused Ms. [redacted]

I have been communicating with Ms. [redacted] and

have confirmed that Wells Fargo has finally processed the credit.

Once again, I would like to apologize for any

inconvenience we may have caused Ms. [redacted]. If you have any further questions, please do

not hesitate to contact me at 1-858-547-1616 ext. [redacted].

Sincerely,

Customer Service

Manager Service

Review: I purchased a whole bedroom set and they first told me that I would take 2 weeks to get the product. After two weeks I contacted back and they said some pieces are in and I could come get them. I ask when will the other items come in and they said it can be a few months. I proceeded to ask how they can just say months to wait for product. They replied because they can. It was a very upsetting situation for me and wife. So I now have waited two month for couple expensive items and they now will not return calls and forward me to 1-800 number that loops around. They have ripped me off hundreds of dollars and are treating people very bad. The sales reps name was [redacted].Desired Settlement: To refund what I paid for and explain why such bad service.

Business

Response:

October 26th, 2013

Revdex.com

5500 Murphy Canyon Rd.#110

San Diego, Ca.92123

Re:[redacted]

Case: [redacted]

Dear[redacted],

This letter is in response to the letter from [redacted] dated 10/16/2013.

First, we would like to apologize to [redacted] for any inconvenience we have caused him. It is our goal to provide exceptional customer service to each and every customer. After investigating the situation it was determined that there was an oversight in the receiving process that caused [redacted] mirror to be delayed. We have since remedied the error and set up his mirror for delivery on 10/29/13. I personally spoke to [redacted] on 10/25/13 and explained the mishap as well as sincerely apologized to him. He was very understanding and communicated that he would be doing business with us again. We are also sending [redacted] a Mor Furniture Gift card for the inconvenience he was caused.

Again, we apologize for any inconvenience we have caused and look forward to doing business in the future with him. Please feel free to contact me with any questions at [redacted].

Sincerely,

General Manager

[redacted] Mor Furniture

Review: I paid for product and a $250 delivery fee on aug 8, 2015. The product that was delivered was damaged as the movers moved it inside. All but one dining chair had to be rejected. I notified mor of my changed number when they called to change my scheduled delivery time last week. They were to come by this Sunday but when they no showed I called customer service and was told I could receive my new chairs nov 29. I pushed and got upset and was told oh now it can be out 18. I asked for a manager and joe put me on a very long hold and said he could get them out next Sunday after all. The hassle I've gone through has been a waste of many hours of my time.Desired Settlement: I would like my delivery fee refunded and my chairs to be delivered.

Business

Response:

We went to buy a bed for our kids and when the product arrived at our location the product was damaged. We called the customer service department to see if they could assist us in getting a exchange or get us our money back. They stated they would have one delivered the fallowing day. So I took the day off to make sure our product would not be a defective product. I then received a phone call that the bed they were going to deliver was also damaged, and that the products was now discontinued surprisingly, and that I had to go and settle for what ever they had on hand of the same price, and stated that their policy is no refunds as stated in there contract. The sales person never even made an attempt to try to show us around for what would best fit our needs to at least make up for all the inconveniences. I told them that I had to take the day off today and they stated that that was not there problem witch is accurate but they have not regards towards customer service. So I ended having to have them call their Manger and after speaking to Customer service and the manager I was able to find a bed that would have to replace the broken one. The manger guaranteed me that they would deliver that same night and that his customer service representative would call me with the time and they never did , so I called the customer service for the 8 time and requested to speak to a General Manger of the Operations or Corporate and They passed me to [redacted] as she stated her name was and explained her the whole situation and stated that they were not going to deliver till Sunday now. I explained my frustrations and she called her dispatch and stated that they would deliver from 8:00 PM to 1200 Midnight AM, and that they would call to verify the time of delivery. Manager [redacted] from Blackstone store had someone else call us and told us they would deliver tonight. But up till now no manger or sales representative has kept their word. This is the most worst awful experience I have ever dealt with customer service . I would not ever recommend this business to anyone they have 331 complaints to the Revdex.com.

Review: Paid $1099 for a dining set that is falling apart after minimal use. The quality that was promised to us was high but the product is terrible. I could pay less money at [redacted] and get a better quality dining set that will last me for years. This set won't make it longer than a year. Horrible!Desired Settlement: Pick up your lousy furniture and provide a refund.

Business

Response:

Review: On Jan. 18th 2013 we purchased a Chaps living room collection / couch / recliner/ and love seat with console in center. Feb was my first call for repairs and poor quality. Was picked up Mar. 28 Love seat was taken in for repairs returned in worse condition and repairs not completed. Again picked up Apr. 25 again repairs not completed!! Again May 30th was returned June 6th and I refused it again repairs not completed.No-one contacted me so I called this morning as in other calls I have asked for a manager, I can never speak to one. I have asked for my money back in the past and all I get is the run around, today I asked for them to send out a couch with recliner on each end / the couch and recliner we have seem much better quality than love seat/ I said the couch with recliners is 100.00 less in price then the love seat I would lose the 100. gladly and except the couch!! No they say the love seat is fixed (how when no-one ever called to see what was wrong with it)and it is being returned the 28th. I told them I would inspect it and return it again!! They told me to call back and talk to the repair man?? Why, he has already been out to our house and I showed him what was wrong and he couldn't fix it the last three times!! 6 months of our time wasted and theirs is enough! PLEASE HELP US!!!Desired Settlement: Different piece of chaps furniture that matches set! Couch with recliners/I don't care about the couch being 100. less then the love seat.Or our money back!! Do not want the love seat!!

Business

Response:

July 10, 2013

Revdex.com

Attn: [redacted]

4747 Viewridge

RE: [redacted] Case #[redacted]

Dear Ms. [redacted],

First, I would like to

apologize for any inconvenience we may have caused Ms. [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving your letter,

I brought in Ms. [redacted] piece for an in-shop repair. It is my understanding that the matter has

been resolved.

Again, we apologize for any

inconvenience Ms. [redacted] may have been caused.

Sincerely,

Distribution Manager

Review: Within the first year after purchasing a leather sectional from Mor Furniture we noticed the couch began to have discoloration, excessive wrinkling and tears near the seams. We called out [redacted], which we purchased coverage for through Mor Furniture. We were told that the discoloration was not covered under the warranty and the wrinkling was considered normal. They did however sew the seam back together. Now another part of the seam is ripping and the discloration as well as wrinkling is worse. In our opinion we were sold an defective couch. There are three pieces to the sectional (not attached) and only one portion of the sectional is experiencing these issues. We contacted [redacted] a second time but this time they would not even repair the rips in the seams and we have been given three different reason by three different people why not. We then contacted Mor Furniture directly. They sent someone out and took pictures and then said they could not repair the furniture because it appears to be normal wear and tear. When we purchased the warranty it was explained to us that if we needed repairs they would be fixed. Now we are getting a run around. After visiting different blogs on the internet I see we are not the only one.Desired Settlement: It is our desire to have the sofa portion of the sectional replaced. We spent a lot of money on our furniture and feel that we have been treated unfairly first by [redacted] and now by mor. The first service call was on 9/20/2013 when we first reported these issues to [redacted] which is within months of purchase.

Business

Response:

Review: Purchased $7000 worth of furniture. Multiple delivery delays. Extremely rude customer services from the warehouse and customer service staff. One delivery (of the 5 so far) was promised to be delivered between 8 PM and Midnight; delivery never showed.

Asked for an apology from the person responsible, to this day still no phone call to apologize. Tried working with Sales Manager at local store with no customer service recovery. Purchased furiture on August 2nd and 3rd; six weeks later furniture is still not completely delivered even though promised in 3 weeks. One delivery, wrong chair was delivered, driver told us "just keep this chair, it's nicer and probably more expensive". Another delivery, chair arrived with huge tear in the side. When inquiring about delayed furniture at the warehouse, the representative literally laughed in my face and told me the "sales staff don't know what they're talking about" and "they can't promise anything". Went directly and talked with sales staff; they said "there's a little animosity between sales and warehouse". I told him that it was apparent, and very unprofessional. Sales manager told us basically there was "nothing we can do at this point, even if you go to [redacted] you'll get the same thing". The only positive out of the whole experience is that the salesmen in the store were nice. Otherwise, the customer service center and warehouse care is AWFUL. Empty promises and rude treatment.Desired Settlement: I would like an apology from Mor, as well as some sort of compensation for the extremely frustrating experience they provided.

Business

Response:

We have attempted to make contact and left messages (I am trying to get the dates of our calls). We have not heard anything back yet.

Review: I have purchased a whole set of couches. A sofa, a loveseat, a coffee table, end tables and accessorries. When they delivered, the couch were correct but everything else is wrong. So I refused the wrong set. Took the couches because it was the correct one. The next day, they had called me and said that the coffee table set that I want is not in stock and would take about 3 weeks.

Ive been calling about the issue for a few days with no phone call returns. And I had finally asked for a manager. He told me to find a different set of coffee table but when I went in there theres really nothing I want and/or willing to pay for extra. He had offered to give me a couple hundred dollars credit on my account. So I had agreed to wait for my correct coffee table for 3 weeks.

But after a week, I got a phone call saying now my coffee table set wont be available until december 27th. Thats 2 months wait, over a month of wait of what they had told me and about 3 months since my purchase. So I had ask for them to come pick up the couches so I can just get my money back. But they said that I couldnt return them since I accepted them and its been in the house.

But my thing is that I have purchase a whole set and if they cant give me a whole set then I wouldnt want them anymore. So I asked if I could just cancel the table but I still want to use the 200 dollar credit that they had given me but they told me I couldnt anymore since that was for the inconvenient for not having it in stock, but they had also told me 3 weeks... not 2 months.Desired Settlement: Either want them to pick up the rest of the set and give me my money back or just cancel the table set order and give me the credit for the inconvenience

Business

Response:

Review: we bought a sectional from mor in FEB for 1797 its been 4 months we bought scotchgaurd protection with it it is falling apart we can feel the boards thrue the cushions and the back of couch has rip in seem we have had problems every since the delivery date when they did"nt even put completely together forgetting the legs to chase part we have contacted they sent someone and we cant seem to get anything fixed now there saying I have to pay a professional cleaner to come clean my 4 month old furniture and then they might do something.if I can get a call from a Revdex.com worker I can help explain the rest ty [redacted]

Product_Or_Service: sectional

Order_Number: [redacted]bdiwkt

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like a refund or a replacement or something

Business

Response:

July 31, 2014

Revdex.com

Ms. [redacted]

4747 Viewridge, Suite

200

San

Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear Mrs. [redacted],

First,

I would like to apologize for any inconvenience we may have caused Ms. [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with Mor Furniture.

I

contacted Ms. [redacted] and have arranged for her to reselect. She told me that

she will go into our showroom within the next few days to make her choice. Ms. [redacted] has indicated that this will

resolve the matter.

Once

again, I would like to apologize for any inconvenience we may have caused Ms.

[redacted]. If you have any further questions, please do not hesitate to contact me

at 1-858-547-1616 ext. [redacted].

Sincerely,

[redacted],

Manager

Mor Furniture

Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On April 12, we purchased a dining room table and 6 chairs from MOR. The total cost was $707.98. To begin with, the salesperson tricked us into believing that some chairs that we had wanted would match a table that we were looking at but were not convinced about the chairs. The chairs were not on display for us to compare. We trusted that she was being honest, which was our fault. We waited 6 weeks for our delivery. When the items arrived, the legs on the table were damaged and the chairs did not match at all. The sales person was supposed to call us back. We waited 4 days, then went to the store. We confronted the salesperson, and agreed to accept the matching chairs for that table, even though they were not what I was looking for. We expressed our displeasure to her deceit and let her know how upset we were about the fact that she had not called us back. Long story short. We attempted to have the furniture delivered to us 4 times. Each time, the tables was damaged. I even took pictures of the legs the last time it was delivered to show the scratches and dents on the legs. I have not only spoken with the store manager but have spoken to multiple people at the corporate office. I have called corporate at least 7 times. We were told that we would be refunded our money because we no longer want to have to deal with them anymore. After waiting 2 weeks, the money was not refunded. I called them again, and might I say that I was quite upset. They told me that it hadn't been put through and that they would rush it. I was told that it would show up in my account Thurs. or Fri. It is now Sunday and still nothing. I want my money back and I want my complaint to be reflected on their rating for the Revdex.com. This is my 1st time buying furniture from this company, and it will be my last. I will NEVER recommend them to anyone.Desired Settlement: I want my money back! We put the cost on our credit card. We have been paying interest on this table for 3 months and we do not have any furniture from them. I actually think that I should be reimbursed some of my interest payments not just because I have never had a working table for the 3 months of interest that I have paid, but also because of the hassle, stress, lies, and time that I have wasted with this company. We purchased a table from another furniture company last week. I do not need to be trying to pay off 2 tables. I will be either calling corporate again tomorrow or going down to the store.

Business

Response:

July 9, 2014

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID#[redacted]

Customer Name: [redacted]

Dear [redacted]

First, I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture.

[redacted] refund was issued on June 30, 2014.

Again, we apologize for any inconvenience [redacted] has experienced.

Sincerely,

Customer Service Manager Service

Consumer

Response:

Thankfully, I did finally receive my money back. No sure if they will reimburse me some of the interest that I have been paying on my credit card for the dining table that I have never had. They did ask me to send a copy of my credit card statements to see if there is something that they can do. At this point, I am just happy that I got what I paid back.

Regards,

Review: May 26,2014 I went to MOR Furniture shopping for Bed room Set. I found One I liked and wanted and wanted a quality Mattress got that to. I was told my bed would be delivered with in 3 weeks so I was expecting my Bed end of June2014. That did not happen! No bed, no call to let me know status on my Furniture. I called end of June to check status because I had not heard anything. I was told by a phone rep that my Bed set would not be available until end of July 2014, I thought phone rep was mistaking and request my call be transferred to store location and once that was done requested manager.

Long story short, it was true my bed was not going to be in for another month and now 07/26/2014 I was told on a message to my phone your bed and some pieces are here but Mirror to your set go take another month. NO WAY was I going to wait another month. Manage[redacted] offered me another mirror from another bed set, I accepted. Deliverer come cant get King bed up my stair way. Cant get king bed had to down size by this time I'm very upset! I was offered by [redacted], a gift card/credit for all this trouble.

With the down size I walked out paying more for a queen. Im not satisfied and I had to pay $100.00 deposit because I was only approved $4000.00. Im not happy and I want my $100.00 back and the $300.00 dollar credit I was told I would get. I want the $300.00 applied to my queen size bed set I'm purchasing. I did not get a break down of where the credit was applied for all my troubles, waiting so long and representatives talking smart to me being rude!! I did nothing wrong, I was referred to this store by family who had good business and mine was a Nightmare!!!! More details can be discussed by phone due to limited room on the siteDesired Settlement: I want the $100.00 dollars back that I had to pay in the store on my [redacted] Card. I walked out paying more for my queen then the King Set I feel like I was not treated properly and I'm not sure and confident if I was priced correctly. I understand that different bed sets can be more money then others how ever I don't see where the $300.00 dollar credit I was told I was getting was applied and I should not had to pay a deposit fee. They should have got the price to adjust on what I was approved.

Business

Response:

Review: I purchased a king size mattress set with a 10 year guarantee in may of 2012. since november of 2013 I have been calling mor furniture to have a issue with my mattress resolved. and to this date have had no resolution to my problem.

I get promises to get a call back or for the inspection report to get sent to the manufacture and to me also and still nothing, I bought this bed for over $900 and it has already has indentations on both sides in excess of a 1 1/2 inches on both sides. someone from mor furniture came to inspect the bed back in march 2014 , took measurements and pictures and still have not heard anything. I call continously with no resolution or any assistance.

Please assist me in resolving my issue with this company. I do not appreciate being belittled by the employees when I call.Desired Settlement: I want my mattress replaced or repaired,.

Review: I purchased a love seat and sofa from more in 03/03/2014. I paid 1199$ for the furniture, 5 yr upholstery protection plan and delivery charges. They attempted to deliver me them in 2 weeks. There were scratches and scuffs on the fabric. They tried to replace 5 times so far but always ended up bringing furniture with scratches or scuffs or reclining motor problems or sunken cushions. After the 5th failed attempt, they promised a full refund and collected the furniture on 4/30/2014. Till now the refund is not processed. I was informed by the customer service that it would take 15 days to process. I was denied when I wanted to talk to a manager.

Even though it was their fault to unable to deliver the furniture I good condition, they do not respond properly for refunding my money. I paid for furniture about a month back and am still with out any. I had to wait for their delivery 5 times so far. They turned up late once and once they never turned up and didn't inform me about the same.Desired Settlement: I am hoping to be compensated for their failure to provide the furniture and my wasted time on 5 different occassions and my visit to their store in order to explain them the issues with their furniture.

Business

Response:

May 23, 2014

RevDex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear [redacted]

First, I

would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our

valued customers have a positive experience with us.

In regards

to the case of [redacted], Mor Furniture picked up his furniture on 4/30/14

and [redacted] was credited/refunded in the amount

of $1,198.98.

Once again,

I would like to apologize for any inconvenience Mor Furniture may have caused [redacted] If you have any further questions, please do not hesitate to

contact me at [redacted]

Sincerely,

Mor Furniture Customer Service

Review: I bought couches from mor furniture three years ago with one year warrenty included, after two years of having the couches they started to peel off little by little and now everytime we sit on them little pieces of it get stuck to us, now I assume when I bought them they were leather otherwise I wouldn't have bought them but nobody bothers to tell me that, I talked to one the employees who work there about how the customer would know if the couchs are leather or not and he says that it says it on the price next to the couch, I don't believe that is a good answer for me.Desired Settlement: I would like a refund of a replacement of the couch.

Business

Response:

November 7, 2013

Revdex.com

Re: [redacted]

Dear [redacted],

First, I would

like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

Since the

limited one year warranty has past and we no longer do business with this

particular manufacturer we have offered our customer an in-store credit of $672.

Our offer is a courtesy offer of 50% off what they originally spent. They can also

keep their original purchase. We feel we are being more than fair to help find

resolution for our customer even though they have passed their warranty through

MOR Furniture..

Once

again, I would like to apologize for any inconvenience we may have caused [redacted]. If you decide to take the in-store credit we will be glad

to assist you on scheduling a free delivery of new product, if I can be of further assistance please do not

hesitate to contact me at

Sincerely,

Distribution

Manager

Mor Furniture – [redacted] Warehouse

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

It's not just the couches that I bought from them, I also bought a bedroom set which it feels like it's falling apart, me and my wife were having so much back pain that sometimes I can't even get up to go to work and so is my wife, we called to get it returened and get the money back six months after we bought it( which by the way was under warrenty back then) because we were so uncomfertable with the purchase instead somebody came over and put little supporter things under the bed which by the way it made it even worse, I can't tell you how dissatisfied I am with the purchase that we've made which was 3-5 K , we can't sleep on the bed that we have and we can't sit on the couches that we have , were thinking of throwing everything that we bought but WE DON'T HAVE THE MONEY TO BUY ANYTHING ELSE. in regard of getting 50% store credit, how do know I won;t get the same useless product that I got couple of years ago. I would like the manager himself to come over and to lay down on our bed for 15 minutes and than desice for himself. I would like my money back for the wntire purchase.thank you

Business

Response:

December 5, 2013, 2013

Revdex.com

Re: [redacted]

Dear [redacted],

We made two

offers to [redacted] in regards to the concerns

he has with his purchase. Unfortunately, [redacted] declined both and is

seeking a full refund.

Since [redacted] has gone well past his 1 year manufacturer warranty and has had his

furniture for over 3 and a half years, a refund is not an option. We have

offered [redacted] an “in store” credit for the full amount he paid back in

2010 for his sectional. In addition, we have also offered him a full “in-store “credit

for his mattress that he also purchased back in 2010. He has declined both of our offers.

Once

again, I would like to apologize that we have been unable to come to a mutual

agreement with [redacted]. At this point, we feel as a company, we have

gone above and beyond to help [redacted] and feel that his request is

unreasonable.

Sincerely,

Distribution

Manager

Mor Furniture – [redacted] Warehouse

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I will not accept this offer because no matter what I buy from mor the result would be the same which is unhappy and uncomfertable, I would accept 50% what I paid for so I can spend the money somewhere else where I would be comertable knowing that I would keep this product for years to come, shoppiing at mor is not an option, I will accept 50% offer to shop somewhere else.thank you