Mor Furniture For Less

Review: I ordered a sectional from Mor furniture located in Avondale, Arizona on May 31, 2014. I was told that the gray color that I had specified I wanted was not going to be in for three weeks. I paid for the sectional and then proceeded to wait my three weeks. I did not hear anything from the company, so I called on approximately June 25, 2014. I was informed that my sectional would be delivered on Saturday June 28, 2014. When the couch and delivery personnel finally arrived, I noticed that the couch was a dark black/blue color. I informed the personnel that my couch was supposed to be gray. They then proceeded to take the couch back and told me to call customer service. I called customer service and they stated that nothing could be done until the warehouse opened up the next day, Sunday June 29, 2014. I then asked if I was going to have to wait three weeks again for the correct color to arrive, and they said no it should be delivered on Sunday. So I waited for the warehouse to call me, and did no receive a call until after 2:00 pm. I called them back and they stated that they could get me the couch on Tuesday, July 1, 2014. I then informed them that I was told the correct colored couch, which should have been a light gray, would be delivered on that day, Sunday June 29, 2014. They said that they could deliver on the later delivery time of 6:00 pm - 10:00 pm. I stated that was fine. They finally arrived a little after 7:00 pm since we were second on the list to receive the couch. One of the delivery personnel came in and asked a bunch of questions about the love seat that was being returned for being defective. We did not understand why he was asking all of these questions since an inspector for Mor Furniture had already previously came out and inspected the furniture and okayed it for return. Then, after they began to unload the couch, I went outside and saw that it was the same exact color of couch they had brought me the day before. It was a black/dark blue. We again rejected the delivery. I then proceeded to call customer service again and stated that again, the wrong color couch had been delivered. I demanded to speak to a manager because I the issue was not being taken care of at the lower level. The manager then proceeded to speak to the store in Avondale, Arizona, and had the manager of the store, ([redacted] or [redacted]?), call me. The manager and I spoke and he said the warehouse told him that the first couch we rejected had been damaged. I informed him that that was not the case, and that we had rejected it because of the color. He then went and checked and said that the color that I had actually request was simply gray, and that he had made the mistake. He then said that they did have that one in stock. (If the color that I had actually wanted was already in stock when I placed the order on May 31, 2014, then why did I have to wait three weeks?) He said that he would set it up to be delivered on the next day, June 30, 2014. I said that would be great. I finally got a text on the morning of June 30, 2014 that stated the deliver time would be between 7:00 pm-11:00 pm. So, I waited until close to the delivery time to call and see what position we would be in for the delivery, which we were informed was fourth out of four. (How does someone's order become so problematic and then I have to wait all day for the delivery, and then be last for that delivery?) It appears as though the delivery time was set up as a punishment instead since it was not scheduled for first thing in the morning, or first on the evening deliver list. I am highly disgruntled by this whole situation and would never refer someone to Mor Furniture because of this situation.Desired Settlement: I would just like some kind of an apology and compensation for the three days that I was unable to do go anywhere or do anything because of the errors on the part of Mor Furniture.

Business

Response:

July 3, 2014

Revdex.com

Ms. [redacted]

4747 Viewridge, Suite

200

San

Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear Mrs. [redacted],

First,

I would like to apologize for any inconvenience we may have caused Ms. [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

We

discussed the matter with Ms. [redacted] today.

We have offered her a $250 gift certificate for a future purchase as

compensation for all of her issues. She indicated that this will resolve the

matter.

Once

again, I would like to apologize for any inconvenience we may have caused the Ms.

If you have any further questions,

please do not hesitate to contact me at 858-547-1616 ext [redacted]

Sincerely,

Mor Furniture

Customer

Service

Manager

Review: Purchased a sectional in January, 2014. Found by Mor to be defective. Returned to company. Purchased another sectional (upgrade) the price of the original sectional was deducted off the price of the new upgrade and we paid the balance. The new sectional was again determined, by Mor to be defective. Sectional again returned. Spoke to [redacted] at Corporate Office at Mor Furniture and he assured me I would have a refund in the same manner in which I paid 3 to four days after the sectional was picked up which was April 30, 2014. It has now been 14 (fourteen) days with no refund. All the while I am paying interest on my credit cards with balances.Desired Settlement: I WANT MY MONEY BACK!!! NOW!!! PLUS INTEREST!!!

Business

Response:

Review: I have 4 issues #1 the bed needs to be leveled #2 the mattress I paid a lot for a pillow top California king mattress and because the bed frame is not level it is creating humps in mattress we keep rotating the mattress so now both ends have humps and we are sleeping on slopes I have contacted them many times and even went to a ceo but no response back #3 one of my night stand a strip came off and needs to be repaired # 4 my pup high table in the kitchen needs to be refinished I have had it done once and the finish keeps coming off we got the furniture last year in June 2012 our sales person told us it had a 10 year warranty just call and put in a work order I tried the company told me I never paid for a warranty I WANT IT FIXEDDesired Settlement: I would like it fixed or REPLACED especially the mattress I have pictures. a mattress should not look like that after a year please help make them accountable for their products we paid over $3,00.00 for furniture

Business

Response:

July

23, 2013

Revdex.com

of <st1:city w:st="on"><st1:place w:st="on">San Diego

Lee

Ellen Dyer

4747

Viewridge Room 200

<st1:city w:st="on"><st1:place w:st="on">San Diego, CA

92123

Re: [redacted] Case # [redacted]

Dear Ms. [redacted],

First, I would like to

apologize for any inconvenience we may have caused Ms. [redacted]. It is always

our goal to ensure that our valued customers have a positive experience with

us.

As soon as we received this

letter we spoke with Ms. [redacted] and we offered to send out a service

technician to repair her night stand and level her bed. We are also exchanging her

table. We set up an inspection with our mattress inspection company - all at no

additional charge.

It is my understanding that

Ms. [redacted] is happy with this resolution.

Again, I apologize for any inconvenience

we may have caused. If I can be of further assistance, please feel free to

contact me directly at 623-478-8127.

Sincerely,

Phoenix Distribution Manager

Mor Furniture For Less

Consumer

Response:

they did send some one out to fix the bed and night stand and did replace the table and also sent some one out to check the mattress we are pleased with the service they offered but we have not heard back about the mattress they came out on July 23rd. 2013 and no one has contacted us on the results of their findings the mattress people have a problem in getting back to u as they did before, other wise we are happy thanks

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I was mattresses shopping and ended up at Mors furniture, after viewing mattresses for over an hour I had a hard time picking out one. Then the sales man said " if you pick this one and you dont like it no worries Serta has a 120 sleep guarantee you can return if your not happy." So im now around 60 days in and very unhappy with the mattresses so I called to return my mattresses and mu sales man said I can only return to purchase another mattresses at the same price or more.

Now im upset that is not what was disclosed to me in the deal. Then I called corporate and she is saying there is nothing they can do to help me basically im stuck . Why do I have to suffer for the sales man mistake. The mattresses sinks on the sides, I wake up with pain throughout my ribs and back I payed to much to have these problemsDesired Settlement: I would like Mor to refumd me and take back the mattress and we go our separate ways

Business

Response:

February 24, 2016

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear [redacted]

First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us.

Mor Furniture will give full credit for the mattress top, allowing [redacted] to go into one of our showrooms and select and exchange to a different mattress that will be satisfactory to her. This will satisfy the 120 day sleep trial that will expire on March 24th, 2016.

Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact me at [redacted]

Sincerely,

Mor Furniture Customer Service

Review: WE ORDERED A CALIFORNAI KING MATRESS, THE DELIVERED A REGULAR KING. THEY HAVE NO MORE CALIFORNIA KING MATRESSES AND REFUSE TO REFUNG THE MONEY FOR THE WRONG MATRESS DELIVERED. WE DO NOT WANT TO SPEND ANY MONEY AT THIS STORE AND WE WANT A REFUND FOR THE WRONG MATRESS BEING DELIVERED. THEY ALSO REMOVED THE TAG ON THE MATRESS PRIOR TO DELIVERY.Desired Settlement: I WANT THE WRONG MATRESS PICKED UP FROM OUR RESIDANCE AND A FULKL REFUND BE GIVE FOR THE AMOUNT SPENT. I DO NOT WANT AN INSTORE CREDIT. THEY MESSED UP, FAILED TO DELIVER ON A CONTRACT AND SHGOULD PROVIDE A REFUND.

Business

Response:

Review: Me and my wife selected a desk at Mor Furniture on 7/4/2015. It got delivered on 8/10/2015. On 8/10, we found out that the desk could not be put into the room we planned due to the size. We decided to keep it for a few days to try to figure out a way to move it in by disassembling or removing the door. It didn't work. So on 8/18 I called to return it. I was told by representative and sales guy that it is not to be returned once they delivered. What they can do is to issue me a store credit which will expire in a week. However there is nothing we need from Mor furniture at the moment. The credit that will expire in a week will have to force us to buy something we don't need.

I was never mentioned it is their policy that the product can't be returned. and I don't recall endorsing this either.Desired Settlement: Consumers in US should be protected against such business behavior. I demand the full refund of $1239.17 with Mor Furniture to pick up the desk from my house. (We've already paid shipping.)

Business

Response:

September 9, 2015

RevDex.com

4747

Viewridge, Suite 200

San

Diego, CA 92123

Case

ID# [redacted]

Customer

Name: [redacted]

Dear

First,

I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our

valued customers have a positive experience with us.

In

the case [redacted], Mor Furniture will pick up his desk for a full refund. In speaking with [redacted], he was not given

accurate information at the time the delivery took place. [redacted] is aware we will pick up the desk on

September 11th.

Once

again, I would like to apologize for any inconvenience we may have caused Mr.

[redacted]. If you have any further questions, please do not hesitate to contact me

at [redacted]

Sincerely,

Mor

Furniture Customer Service

Review: I bought my mattress June of 2011 and ever since iv been complaing of a defective mattress in march their adjuster came and told me that in 2 weeks I will be receiving my new mattress cuz that mattress was defective I got the run around for more than 1 year I would call the manager [redacted] and ask him what's going on and all he would say is I'm going to call them call corporate and ask to speak to the top manager so last month in April of course he wanted my payment and ** said yes yes I'm going to help u never got a call back to my next payment was due so I asked him what's going on I'm not giving u another payment for my furniture till u fixs my situation and he come out that the warranty on my mattress was not valid cuz the tag was taken off I said what tag I didn't take no tag off why would I come on u guys sold me a defective mattress with no tag come on these can't be and ** tells me it's illegal to sell a mattress without a tag so than u did something illegal by selling me the mattress no we could do that u took it off come on I never took it off I have no need to take it off yesterday I walk in to talk to the store manager and of course he was on their side he gave me the worst customer service and said he couldn't do anything come on I paid over 5 thousand dlls for my bdrm set and June is my last payment so now my only route is taking legal action to get a new mattress I just want them to replace it that's all... First they sold me a defective bd frame that got replaced with a defective bd frame till the 3 time they came out and brought me a good on worst customer service cheap furniture at way to high expensive prices its been so stressful for me I just can't deal with this anymore...Desired Settlement: I just want my mattress replaced that's all they sold me defective furniture and mattress

Business

Response:

June 18, 2013

Revdex.com

4747 Viewridge Suite 200

San Diego,CA 92123

Re: [redacted] – Case #[redacted]

Dear [redacted],

First, I would

like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving

your letter we contacted [redacted] in regards to her mattress situation and

although the condition of the mattress does not fall under any warranty, MOR Furniture is allowing a one time courtesy

exchange. We have [redacted] scheduled for delivery on Tuesday June 18th,

2013, it is my understanding that [redacted] feels the matter has been resolved.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted]. If I can be of

further assistance, please do not hesitate to contact me at [redacted].

Sincerely,

[redacted]

Distribution

Manager

Mor Furniture – [redacted] Warehouse

Review: Good Morning, my wife and I came into the Mor Furniture showroom in [redacted] in November 2015. We purchased a 3 piece bedroom set and a mattress. We were barely home since the purchase, as we were visting family during November and mid December, so we hardly had any time to enjoy our purchase.

On December 24th, the bed frame holding the mattress collasped when I attempted to lay down on the bed. It was already past business hours on the 24th and we were not able to file until the 28th of December. My wife spoke with a Mor employee by the name of [redacted] in which she stated a repairman would be sent on Saturday to look at the damage. My wife is a disabled veteran with a series of disabilities, that requires her to have a bed. We just moved to [redacted] and and hoped Mor Furniture would be a place we can start building our home furnishings with. My wife explained this to [redacted] upon the phone call to your customer service center.

The repairman came and said to my wife and I, that the never seen anything like this, and this is definately unoperable and he would put in a request to have a new frame. We are still paying on the 90 day as cash credit deal, in which we still are paying for something we cannot use. Emails since Monday have been made to [redacted] at Mor Furniture CS center and we have not heard anything to date. I'd like to have this matter resolved immediately to not cause my wife and I any further incovinence and health issues. Today is the 3rd business day and we still have not been contacted as to what is going to be done.

This is a matter that we would like to have resolved with your H.Q. support as the matter has been neglected by your customer service center. We thank you in advance!Desired Settlement: We would like an immediate repreive to either receive a new frame ASAP or a zero balance billing adjustment for the remaining balance to purchase a new bedframe. Thankfully

Business

Response:

February 24, 2016

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear [redacted]

First, I would like to apologize for any inconvenience we may have caused. It is always our goal to ensure that our valued customers have a positive experience with us.

In the case of [redacted], Mor Furniture will credit the account with $100.00.

Once again, I would like to apologize for any inconvenience we may have caused. If you have any further questions, please do not hesitate to contact me at [redacted]

Sincerely,

Mor Furniture Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Dear [redacted] I received your message yesterday in regards to my request. I want and deserve an apology letter, as you mentioned to some degree, this is still being worked on? I am not sure?Secondly, as far as the $200 credit we request, offering a $100 off the in store balance as you referred is fine at this point. The way this whole situation has been handled to date, a $100 store credit is "adding more hurt" to the initial shopping experience and how we were treated by Mor Corporation. I honestly do not have time nor resources to go to small claims court. Nor do I wish to write an op-ed in the San Diego newspapers about our total experience with Mor, which would be more perplexing than a lawsuit.So, please let us know when this letter will be sent/completed and when the [redacted] Mor Store receives the credit off balance (please let us know who the point of contact is and have them contact us please) and we can close this transaction. Thankfully, [redacted]

Business

Response:

[redacted]

[redacted]I sincerely apologize for the delayed response. The apology letter will be mailed from our corporate office by tomorrow. The mailing address we have on file for you is the following:[redacted]The $100.00 reimbursement will be credited to your [redacted] account. You can contact [redacted] beginning April 1st to confirm that your account has been credited. You can call [redacted] to speak to a [redacted] representative in our [redacted] location.We apologize for any inconveniences we may have caused you.Thank you,[redacted]CUSTOMER SERVICE MANAGER[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and submitted an additional statement.

[redacted]Please ensure the instore credit off of the balance of $100 as agreed in the letter please as well as call the corproate store in [redacted]. Thankfully, [redacted]