Mor Furniture For Less

June 23, Better Business Bureau Ms [redacted] *** [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear Mrs***, First, I would like to apologize for any inconvenience we may have caused Ms*** It is always our goal to ensure that our valued customers have a positive experience with us We offered Mrs [redacted] a $dollar gift certificate that can be used at any of our Mor Furniture locations Mrs [redacted] was satisfied with this and feels the matter has been resolved Once again, I would like to apologize for any inconvenience we may have caused Mrs*** If you have any further questions, please do not hesitate to contact me at 858-547- ext*** Sincerely, [redacted] Customer Service Manager Mor Furniture Customer Service

April 16, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us I contacted [redacted] and have ordered a replacement for the chaise’s cushion casingHe indicated that this will resolve his issue Once again, I would like to apologize for any inconvenience we may have caused [redacted] Please have him contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

September 19, Better Business Bureau Ms [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear Mrs ***, First, I would like to apologize for any inconvenience we may have caused Mr*** It is always our goal to ensure that our valued customers have a positive experience with us I was able to speak with Mr [redacted] on 9/17/in regards to his experience with Mor Furniture Mor Furniture will refund Mr [redacted] $dollars to his VisaIn addition to the refund (which has been processed) we will also give him a $gift certificate to be used on a future purchase, at any of our showrooms Once again, I would like to apologize for any inconvenience we may have caused Mr*** If you have any further questions or need anything in the future, please do not hesitate to contact me at 1-858-547- ext*** Sincerely, [redacted] Mor Furniture Customer Service

February 17, Revdex.com Ref: [redacted] Case#: [redacted] Dear [redacted] ***, I would first like to apologize for any inconvenience we may have caused [redacted] *** It is our goal to ensure that our valued customers have a positive experience with us After receiving [redacted] ***’s rebuttal letter, I was able to confirm that [redacted] had received pillows that were originally missing at the time of deliveryWe also confirmed that [redacted] ***’s sofa had not been treated We were able to resolve this by having a service tech treat [redacted] ***’s sofa at his home today, 02/17/ Once again, I would like to apologize for any inconvenience we may have caused [redacted] *** If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Operations Manager MOR Furniture For Less

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have received my refunds in full, however, I was promised compensation with a $voucher that I would be able to use at any Mor FurnitureThis company has no regard for their customers, nor do they follow through with their promisesI'm not going to hold my breath for the voucher, and I probably wouldn't use it anyway (as I will never shop there again)I think others should know about their terrible customer serviceIf that is something the Revdex.com can post, I think it would save many from what I have had to go through Regards, [redacted]

July 10, Better Business Bureau Ms [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear Mrs ***, First, I would like to apologize for any inconvenience we may have caused Mr [redacted] It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture We spoke with Mr [redacted] on July and informed him that we had issued a credit back to his accountWe also advised him that we are prepared to provide a letter to the credit bureaus and/or his loan officer if so neededMr [redacted] has also been provided with the direct contact information should he have more questions or concernsAt that time, he indicated that the matter had been resolved Again, we apologize for any inconvenience Mr [redacted] has experienced Sincerely, [redacted] Customer Service Manager Service

May 18, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, we would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture As agreed through an e-mail with [redacted] May 15th, 2015, Mor Furniture will refund [redacted] a total amount of $(credit can be referenced to invoice # [redacted] )We hope this to be a satisfactory resolution Once again, we would like to apologize for any inconvenience we may have caused [redacted] ***If you have any further questions or concerns, please do not hesitate to contact me at [redacted] or you can contact [redacted] (San Diego Warehouse) at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

July 17, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, we would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us Mor Furniture has issued a refund in the amount of $to the [redacted] card on record on July 6th Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or concerns, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

Case # [redacted] First, we would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] Mor Furniture has refunded the total amount of $(tax included) This amount was credited to the [redacted] on October 6th, Once again, we would like to apologize for any inconvenience we may have caused If you have any further questions or concerns, please do not hesitate to contact our Customer Service Center at [redacted] Sincerely, Mor Furniture Customer Service

August 19, Our Operations Manager in [redacted] spoke with [redacted] and confirmed that he is satisfied The recliner had been replaced

April 25, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] Mor Furniture did give her a $dollar credit to keep the floor model item as is Once again, we would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact our customer service center at [redacted] Sincerely, Mor Furniture Customer Service

February 27, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us [redacted] was refunded and I called her and left a message that the funds had been released and would appear on her account within a week Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at [redacted] *** or I can be e-mailed at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

December 11, Better Business Bureau Ms [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear Mrs ***, First, I would like to apologize for any inconvenience we may have caused Mrs [redacted] It is always our goal to ensure that our valued customers have a positive experience with us I spoke with Mrs [redacted] with regards to her experience with Mor Furniture Although her order has been cancelled, Mor Furniture will give Mrs [redacted] a $dollar in store credit in the hopes she will give Mor Furniture another opportunity to make things right and regain consumer trust and faith Once again, I would like to apologize for any inconvenience we may have caused Mrs [redacted] We here at Mor Furniture pride ourselves on our level of service and our customer’s satisfaction is extremely important to us If you have any further questions or need anything in the future, please do not hesitate to contact me at ###-###-#### Sincerely, [redacted] Mor Furniture Customer Service

Better Business Bureau [redacted] *** [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] we have offered the following option for resolution Mor Furniture will pick up damaged/broken item from the living room set, and fix the pieces in question at no charge to the customer For the bed set, Mor Furniture will offer full credit ($plus applicable taxes) so [redacted] can go into our showroom and select another bed set of their choice that will be satisfactory to them If they choose something more than the credit, [redacted] ***r would be responsible to pay the difference I made the above offer to [redacted] over the phone on 8/22/ This same option was reiterated to [redacted] on 9/18/and she said she would speak with [redacted] and they would respond with an answer on 9/ The option on a full refund unfortunately is not an option since their original purchase of the living room set was made on January 17th, Once again, I would like to apologize for any inconvenience we may have caused [redacted] We here at Mor Furniture pride ourselves on our level of service and our customer’s satisfaction is extremely important to us If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

Revdex.com [redacted] # Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture In the case with [redacted] , we sent out a furniture technician on 3/31/to evaluate the table of [redacted] who had called because the veneer on the dining table was lifting It was the findings of the technician that some type of liquid/moisture had protruded through and was causing the veneer on the dining table to lift This is not considered a manufacturer defect A Customer Service Manager from our local [redacted] service department ( [redacted] ***), called [redacted] on 4/01/to explain the technicians findings and that this was considered to be customer caused [redacted] did not find this evaluation acceptable The Service Manager did offer [redacted] a $gift certificate or 30% percent discount of another table of his choice [redacted] declined both offers Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

February 24, 2016>Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us Mor Furniture will give full credit for the mattress top, allowing [redacted] to go into one of our showrooms and select and exchange to a different mattress that will be satisfactory to herThis will satisfy the day sleep trial that will expire on March 24th, Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

March 12, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us As I was unable to reach [redacted] by telephone, I left her a voice message indicating that her credit was sent to her [redacted] account on February Once again, I would like to apologize for any inconvenience we may have caused her If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

September 19, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us I was able to speak with [redacted] on Friday 9/12/in regards to her reclining sofa and love seat I offered her full credit for the reclining sofa and love seat so [redacted] *** can go into our showroom and reselect a different living room set that she will feel comfortable with Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or need anything in the future, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

# June 17, Revdex.com Ms [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear Mrs***, First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us We picked up the defective items and were able to fix them A total of three pieces have been repaired and returned to Ms [redacted] It is our understanding that this matter has been resolved and Ms [redacted] is satisfied Once again, I would like to apologize for any inconvenience we may have caused Ms [redacted] If you have any further questions, please do not hesitate to contact me at ###-###-#### Sincerely, [redacted] Mor Furniture Customer Service