Mor Furniture For Less

Review: We purchased a leather sectional, side tables and dining set from MOR Furniture, February 19th, 2012. We received the sectional April 4th, 2012 (we were told by the salesman, [redacted], that the sofas were in stock and would receive them right away. After several calls and a month and half later we received all of our furniture). The sectional purchased came with a one year warranty; I purchased a separate five year warranty as well. Eleven months later we noticed that the leather finish was starting to crack and peel. We called the company and spoke to the manager, let him know that I had purchased the sectional about almost a year ago and that our leather couches were cracking, peeling, fading. We called on five separate occasions and we were told that our warranty was up and that we would have to contact [redacted] (the separate warranty company) and that they would handle the issue. We contacted MOR Furniture before the warranty was up, however, no one would respond to neither our emails nor phone calls. There after I called [redacted], they painted the cracked couch and we were told that that we were lucky they went to fix what they did because it was not covered in the warranty. When the technician came to fix the damaged couch we were told that the couches were not leather and that they were vinyl. There were sections of leather on the couch but most of the couch was vinyl. We contacted MOR regarding this and we were told that "there was nothing they could do. When we purchased the sectional we were told that the couches were 100% leather, I stated to the rep that we did not pay over $4,000 to have our couches rip in less than a year. We were told that the there was no way that the couches are vinyl and that they are real. The dining set that we purchased is currently peeling and the chairs are flimsy and again have been unable to get a response from anyone with regards to this. $7263.91 later we have nothing but useless furniture and nothing worth looking at.We have been dealing with MOR Furniture for 5 months now and have not received any adequate response, except, we cannot do anything for you. At this point I would like a full refund on my purchases and would rather not deal with this company ever again.Desired Settlement: We have been dealing with MOR Furniture for 5 months now and have not received any adequate response, except, we cannot do anything for you. At this point I would like a full refund on my purchases and would rather not deal with this company ever again.

Business

Response:

August 30, 2013

Revdex.com

4747 Viewridge Ave Room 200

San Diego, CA 92123-4889

Ref: [redacted]

Revdex.com Case# [redacted]

Dear [redacted]r,

First, I would like to

apologize for any inconvenience we may have caused Ms. Alonso. It is always our

goal to ensure that our valued customers have a positive experience with us.

After receiving your letter,

I contacted [redacted] to discuss her concerns. We have agreed to offer her a

reselection. [redacted] indicated that

this would resolve her issue and she is satisfied.

Once again, I would like to

apologize for any inconvenience we may have caused [redacted]. If you have any

further questions, please do not hesitate to contact me at [redacted].

Sincerely,

Review: I purchased several items from Mor in January, 2015. Each collection of items had different approximate dates of delivery. The original items were delivered, but with every delivery the items contained errors and/or damaged pieces. I requested replacement pieces and most of the items were replaced as expected.

My complaint surrounds the last reported item delivered in a damaged condition. I have been given several delivery dates and on each date, they cancel. When I called originally, they indicated they did not have the item in stock. I complained and they set up a delivery date indicating they found one. Then they didn't show up. This has happened three times now where I have been promised a delivery of the replacement item, taken time out of my schedule to be available at the delivery time and they have not shown up. During the most recent delivery scheduled time, I received a call from the supposed delivery driver indicating he was at my mailing address and the delivery location was wrong. I told him no problem, I live 7 miles down the road. He indicated that was the wrong direction and it had to be rescheduled (for a 4th time). Given the fact that 7 or 8 deliveries have made it to the correct address, It is my belief they are setting up delivery dates to appease me when in fact the item is not available at this time, and then they are creating bogus reasons why the "driver" is unable to get it to me.Desired Settlement: Not only do I want the item replaced, I will only accept deliver during the day on Saturday or Sunday as I have adjusted my schedule numerous times. Additionally, I want a billing adjustment of the delivery fees at a minimum as I have made myself available on numerous occasions and they have failed to deliver.

Business

Response:

Review: I am so disappointed with Mor furniture, I purchased a sectional with warranty in 2011, in April 2013 I call them with bad material issues and broken pieces and staples coming out, six moths after dealing with customer service the finally decided to give us credit at their store to get something else because they couldn't fix my sectional and the manufacture company was out of business, we then decided to give Mor ANOTHER CHANCE, big mistake, September we pick a sofa glider, a night stands and a bed, they delivered the wrong color and night stand where all scratch, not even a year pass and the bed broke and so did my sofa and glider, I call customer service to see what they can do, well they said my furniture is not under warranty and they and that they will do courtesy fix the bed frame, I have all the paper stating my furniture has 3 years warranty,

At this point all I want is for mor to take all that belongs to them, get it out of my house and refund my money, I don't want store credit or anything to do with them. I am tired of the manager [redacted] at [redacted] store telling me it is my fault and practically blaming me for the cheap products they sell.Desired Settlement: I would like for MOR to refund my money and for them to take their furniture back and I don't want to have to deal with them ever

Business

Response:

RevDex.com

4747

Viewridge, Suite 200

San Diego, CA

92123

Case ID# [redacted]

Customer

Name: [redacted]

Dear [redacted]

First,

I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure

that our valued customers have a positive experience with us.

In

the case of [redacted] we have offered the following option for

resolution.

Mor

Furniture will pick up damaged/broken item from the living room set, and fix

the pieces in question at no charge to the customer.

For

the bed set, Mor Furniture will offer full credit ($283.02 plus applicable

taxes) so [redacted] can go into our showroom and select another bed

set of their choice that will be satisfactory to them. If they choose something more than the

credit, [redacted]r would be responsible to pay the difference.

I

made the above offer to [redacted] over the phone on 8/22/14. This same option was reiterated to [redacted] on 9/18/14 and she said she would speak with [redacted] and they would

respond with an answer on 9/19.

The

option on a full refund unfortunately is not an option since their original purchase

of the living room set was made on January

17th, 2011.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted]. We here at Mor

Furniture pride ourselves on our level of service and our customer’s

satisfaction is extremely important to us.

If

you have any further questions, please do not hesitate to contact me at [redacted]

Sincerely,

[redacted]

Mor Furniture

Customer Service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We don't accept the deal, the reason is that this furniture is falling apart, if we take them on the deal, we would have the same issue. This had happen before with Mor furniture , they came took my furniture and "fix it " once they drop it off next day, what they fix it was falling apart again, also when I talk to [redacted] he informed me that he was told by the technicians, that my son brook the furniture, this is unacceptable, specially when trying to blame a 2 year old child, and Mor not taking responsibility fort their product.

Regards,

Review: We have purchased three mattresses from Mor Furniture for less El Cajon, CA. A twin, full and European king size in September 2014. The mattress is mor furniture product, memory foam with gel mattress. The twin and full was delivered as promised to us. The salesman who was helping us was Captain, he told me that the king will not be available for another two weeks for delivery which was at the time perfect since we just bought our new home and our bedroom furniture will be coming to CA from AZ in two weeks. My husband has a bad back and I do have sleep disorder that I need to use medical device to sleep. As it get closer to the delivery date, we were informed that our king size mattress will not be available for two months! We were upset, because we were expecting to have our new bed set up for us. Captain and Mor furniture made us believed that they were giving us an upgrade by selling us Serta not knowing that what they sold us was a discontinued merchandise. We noticed the problem of being so uncomfortable to sleep right away and called their customer service whi adviced us to give it more time for our body to adjust, but we have not had a good sleep for couple of months! We tried calling them and letting them know about the issue and the answer we get now was "they can't do nothing for us because the item was discontinued." Because I need them to check the mattress which is uneven, they sent someone to measure the mattress and took few pictures. They said that the measurement on the sides should have a difference of 1-1/2" before they can consider it defective and ours is just an inch! They told us that the mattress has ten year warranty for WHAT? We paid big $ on this mattress and we just wanted to have a better sleep. This our first time doing business with Mor Furniture for less and definitely the last one, as well as first time filing a complaint to Revdex.com. We do not wish other consumers to experience the trouble we are experiencing at this time.Desired Settlement: We just wanted them to make it right for us, for letting us exchange or refund us the money we paid for the mattress and we will do our business somewhere else. The manager we talked to the last time told us that if we return the mattress the store will have to eat the loss and he will not allow it to happen? We were surprised to hear it from a manager, they were the one who did not disclosed that the product they sold us was discontinued! No wonder it was discontinued, it's a very uncomfortable bed. Trying to make the mistake they made regarding promised delivery by making us believed that we are getting an upgrade purchased, but in reality it was a bad deal all around. We should have just cancelled our purchased after they made the mistake.

Consumer

Response:

I just wanted to let you know that our problem with Mor Furniture For Less had been resolved. They have replaced the mattress with the original mattress that we had ordered in the first place.

Review: I purchased a bedroom set in which I was told everything would be delivered on a specific day except the TV stand which would be a few weeks later. I was given a delivery date for the first set and would be called a few days prior for a time and then they would call when they are 45 minutes away. The first delivery date was changed (which I take time off work to be available) because they realized they dont deliver to my area on those days so they changed it for a few days later. The day of the first delivery I was told a time frame which was not accurate and was given 15 minutes notice that they would be at my house. They showed up and realized that my furniture was at the back of the truck and was supposed to be the last deliver. I called and complained about this incident.

The last piece of furniture I was given an expected delivery date (which I take time off work to be available) was changed a few days prior because the furniture was not in the warehouse yet and given another deliver date (which I take time off work to be available), then again was changed a few days prior because the furniture was not in the warehouse yet and given another deliver date (which I take time off work to be available), then again was changed a few days prior because the furniture was not in the warehouse yet and given another deliver date (which I take time off work to be available) THIS HAPPENED ABOUT 6 TIMES! I complained and they said they would follow up and compensate me as this would be the last time, which it was not and she did not call back. I called and talked to the store manager [redacted] who said he would not give me another deliver date until it came to the warehouse. I still was given a date which was changed again and finally after that I recieved my furniture. [redacted] said he would call afterwards and compensate me in which he never did.Desired Settlement: I desired a gift card at first to prove that this is not their normal practices and to show that the next time it would be different. Now I want 1,000 dollars for the lost time off of my job for all these day I had to take off for nothing and inconveniencing my fellow employees to cover for me multiple times.

Business

Response:

August 8, 2014

Revdex.com

4747 Viewridge, Suite

200

San

Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear [redacted]

First,

I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with Mor Furniture.

At

the end of July, [redacted] purchased a new piece and it is our understanding

that he is satisfied and feels the matter has been resolved.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted]. Should you have any further questions, please contact me at [redacted]

Sincerely,

Mor Furniture

Customer Service

Business

Response:

RevDex.com

4747

Viewridge, Suite 200

San Diego, CA

92123

Case ID# [redacted]

Customer

Name: [redacted]

Person filing

complaint: [redacted]

Dear [redacted]

First, I

would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our

valued customers have a positive experience with Mor Furniture.

We have

offered the following options:

Option #1:

$250.00 dollar Gift Certificate (same as in-store credit) and a $150.00 dollar

refund. Customer has already been

refunded his delivery fee of $108.69 on 6/7/2014.

Option #2:

Pick up his entire product for a full refund.

In addition, Mor Furnture will still process an additional $150.00 dollar refund. Unfortunately [redacted] has refused these possible resolutions and has indicated that the matter has not been resolved.

If you have

any further questions or need anything in the future, please do not hesitate to

contact me at [redacted]

Sincerely,

[redacted]

Mor Furniture

Customer Service.

Review: We purchased a new bed (frame, box spring, and mattress) along with some end tables, and a sectional in the summer of 2009. After about 7 months the mattress on the bed was beginning to lean to one direction, we called Mor Furniture for less who sent a mattress specialist out to measure the lean. When the specialist came out he let us know that he was an independent contractor that Mor Furniture had hired to come investigate these type of complaints.

He told us the bed frame had been set up wrong, and that the mattress was leaning heavily but not yet to the point where Mor would replace it. We called to schedule Mor to send someone out to fix the bed frame which they agreed they would. When they came out they said the specialist they hired was incorrect and that the bed frame had indeed been set up correctly. A few months later we tried to have the specialist come out again, and were for some reason not able too. Once the warranty had expired we were told by Mor Furniture that not only did they have no record of sending a specialist out, but that they never send specialists out.

They said we must have made the entire thing up. Obviously this has been something that has caused me much irritation and frustration. Now the mattress not only leans so far to one side that it isn't comfortable, it has huge indentations where my wife and I sleep (I only weigh 185 lbs, and she is 110 lbs). This mattress is the biggest piece of crap I have ever owned. The mattress we had purchased 10 years earlier has now become the mattress we are using today. Our 1 experience with Mor Furniture for Less in [redacted] has soured us so completely we will never buy anything from them again...and are very vocal in our community and with our networks exactly why. We were deceived and lied to by those who work for and represent Mor Furniture for Less and the product they sold us (maybe it was just this one mattress) are junk.Desired Settlement: We would be happy with just a new mattress. But in my opinion Mor Furniture for Less should be willing to give us an entire new set up (bed frame, box spring, and mattress). What is really unfortunate, is I am a very loyal patron. If I am taken care of, I will purchase my products from the same place until the day I die. I will always be a customer of [redacted] because they made a similar situation right when I was a 23 year old college student.

Review: I purchased a Kitchen Table from MOR in November. At no time during the sale was I informed that this table is inappropriate for use as a kitchen table due to issues with warping of the veneer. There has been serious separation of the veneer surface from the pressboard below, and both the service tech who came to my home, and the Service Manager I spoke to on the phone said that the spilling of even "a small amount of water, even when quickly wiped up" can ruin the table.

The nature of my complaint is that this product is being used as intended, was never abused and CERTAINLY should have lasted longer that 4 months. If the salesman had told us it was a "decorative" table, or was not suitable for everyday use, we would have made another choice.Desired Settlement: Either the table top needs to be replaced, or the entire item exchanged for full credit

Business

Response:

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear [redacted]

First, I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture.

In the case with [redacted], we sent out a furniture technician on 3/31/14 to evaluate the table of [redacted] who had called because the veneer on the dining table was lifting. It was the findings of the technician that some type of liquid/moisture had protruded through and was causing the veneer on the dining table to lift. This is not considered a manufacturer defect.

A Customer Service Manager from our local [redacted] service department ([redacted]), called [redacted] on 4/01/14 to explain the technicians findings and that this was considered to be customer caused. [redacted] did not find this evaluation acceptable.

The Service Manager did offer [redacted] a $100.00 gift certificate or 30% percent discount of another table of his choice. [redacted] declined both offers.

Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact me at [redacted]

Sincerely,

Mor Furniture Customer Service

Review: On or around January 5th my husband and I went into mor furniture needing to purchase a dinning room table for our new home. After spending almost a thousand dollars for a new dinning room table we were promised that we would be receiving the table and chairs in one to five weeks.

After waiting four weeks we contacted their office and they said it would take another four more weeks. After the four weeks we ended up picking up one chair and the table from their warehouse. (because the other three chairs were not available for pick up at that time). The other three chairs just arrived on the 18th of February so when all was said and done we had to wait 43 days to get our furniture in full and not one to five weeks as they promised.

My husband and I put the table together two nights ago so we could pick up the remaining chairs this weekend, the very next day we noticed a huge crack going from one end of the table to the other. I immediately contacted their office and was promised that I was going to get a call back at noon the very next day. I waited by my phone and did not receive a call from mor furniture. After work tonight I contacted mor again to inform them of our problem and what we wanted to do to get this problem fixed. We would like the company to deliver a new table and remove the table that has the crack in it. The sales person said that first a maintenance person would need to look at it to determine whether or not we would be getting a new table and the next available date when they could come out would be on March 19th. Almost a month from now, when we have been waiting all this time. I do not feel that we are getting treated right and all we want is a table that doesn't have a huge crack going down the middle.Desired Settlement: We would like mor furniture to take away the old table and replace it with a new table by delivery as soon as possible.

Business

Response:

March 21,

2014

RevDex.com

4747

Viewridge Room 200

San Diego, CA. 92123-4889

RE: Case# [redacted]

Dear [redacted],

First, I

would like to apologize for any inconvenience [redacted] may have been caused. It is always our goal to ensure that our

valued customers have a positive experience with us.

[redacted] accepted an exchange and this was

completed on March 4. The customer indicated that this would resolve the

matter.

Once again, I would like to apologize for any inconvenience we

may have caused in this matter. If you

have any further questions, please do not hesitate to contact me at [redacted].

Sincerely,

Operations Manager

[redacted] Warehouse

Review: I purchased a sofa and love seat April 2013 now the cushion on the love seat is sliding backwards leaving a gap of about of about an inch which is causing sagging in the material. I called and they sent a service tech out to inspect it. He stated to me that it appeared the cushion was to short. He then took photos and said he would turn in his findings and see what they could do for me.

About an hour after he left I got a phone call from a very very rude customer service lady who basically told me to [redacted] off. She over talked me and told me that if I have a problem with the mechanism then they could help me other than that in was just normal wear and tear. I stated to her that the tech said the cushion was to short and she said no he did not state that. At this point I told her I wanted to speak with her manager because she was very rude and short.

I then spoke with the manager I believe his name was mark and he wants to pick up the love seat and see what they can do to fix it. My problem with that is mor furniture does not build furniture and so I told him that after they get finished tearing it apart it will not be the same because they don't specialize in making furniture.

I then called the store in [redacted] and spoke with the floor manager and told him my problem. He stated he would look into it and call me back. Upon calling me back he stated he had spoken with the same individuals I had and that the manager was unwilling to budge and in his opinion it would easier just to give me another love seat which is what I want. After lookin on line and seeing hundreds of complaints about mor furniture I am so sorry I did not check this company out before buying from them.

This is not the only thing I have bought from them and had problems with. I bought a dining set and first had problems with the finish then I had to exchange one of the chairs then the screws that hold the cushions on one of the chairs kept falling out so I ended up super glueing that.Desired Settlement: I simply want a new love seat I don't think that's is to much to ask. Also retraining of there customer service representatives.

Business

Response:

Review: Back in Nov 2014 we called MOR to have 2 back cushions on our couch fixed/replaced because the zippers had broken. They sent out a tech who took pictures and 10-12 weeks later the cushions came. 1 cushion was the incorrect size so we let them know. We have sent SEVERAL emails and pictures of what the correct cushion should look like. I call 1-2 times a week to get an update. It finally took getting a hold of an employee [redacted] to get some action accomplished. He has worked diligently with us to solve this problem however his hard work has fallen short. They resent us another cushion and AGAIN it was wrong. They told us they discontinued the cushions that we bought a warranty for. How is this possible? Today May 11, 2015 about 6 months later we are STILL missing a back cushion to our couch. There is a hole there where no one can sit. [redacted] suggested we send him a bunch of pictures from every angle of the cushion so they could forward it to the manufacture and have them make us a new one. I did this and he forwarded them. He included the type of stuffing that was filled in the cushion. Today we received a SMALL box (8 inch by 8 inch) from [redacted] at the door. There's no way my cushion (approx 28 inch by 22 inch) is in that box. I haven't even opened it yet because I'm so upset. All I can do is sit here and cry after 6 frustrating months. I'm assuming just the pillow liner is in the box which does us ABSOLUTLY NO GOOD. We need the whole cushion with the stuffing. I greatly appreciate all [redacted]s efforts, he has been the only green of light through this failed process however, we are still unsatisfied. We love our couch but we are highly disappointed with MOR furniture and we will never shop there again. We are in the customer service industry (as well as the military )and word of mouth is huge. I plan to share my story with everyone I know.Desired Settlement: We are seeking monetary retribution for all the time and trouble we've wasted. Not to mention we still have NO cushion on our couch. How embarrassing to have company over and not be able to sit someone in that spot.

Business

Response:

Review: Mor Furniture sold my husband and I a couch that had mechanical recliners on both ends in August of 2013. Starting in November or December of 2014 the recliners would stop when you were reclining them back or bringing them forward and we had to climb out of them. We had Mor Furniture repairmen out here several times, they would change the box out and leave, they were never in our house more than 5 minutes. They finally got tired of coming out and left us a box for us to change every time the chairs quit. No one from Mor ever took the time or had any interest to find out what was wrong with the couch. In February I called customer service to let them know that we were again having trouble with the recliners, this time when you reclined them the foot part was tilting to one side and they didn't want to recline all the way. A Mor Rep was sent out to look at the recliners, he only looked at one side, even tho we complained about both sides. He told us that he would have to go out to the manufacture to see if they would cover the couch but told us "not to hold our breath" as he didn't think they would cover it. Two weeks later we received a phone call letting us know the replacement piece was in and scheduled a time to come and fix the couch. The Mor rep showed up, took apart out couch and told us that the wrong part was ordered, don't sit on the right side of the couch until it was fixed as he would have to have the right piece reordered. I asked about the left side of the couch and he said he only had the piece for the right side but would check on it and left our house. Two weeks later we received a call that the wrong piece was ordered again and they would have to reorder the piece again. At this point we 6 weeks into trying to get this couch fixed. Two weeks later we received another phone call letting us know the piece was in and they scheduled a time to come out. When the Mor rep came, he again took apart the couch and told us the wrong piece had been ordered AGAIN. I asked about the left side of the couch and he said he only had the piece for the right side, he would check on the left side and we would receive a call. Two weeks later someone comes out fix the couch again and tells us that they are going to have to take the couch to the warehouse to fix it as they don't have the right tools, they tell us that someone will be calling to schedule a time to pickup the couch. We get a phone call later that night to schedule a time to pick up the couch, I asked if both sides are going to be fixed, the customer service rep states "yes, we have the parts to fix both sides", I asked if she was sure and she assured me they did. I asked if they were going to bring us a replacement couch because this was the only couch in the house and they were going to leave us sitting on the floor. The rep stated "no, we don't do that". I was very upset and told the rep that I felt they should at least pay the last 1 1/2 payments on the couch for compsentation as we have been paying our monthly payments on a broken couch that they can't seem to order the right parts for. The rep told me that "they don't do that" but guaranteed they would have the couch back to us in 3 days. A couple of days later Mor should up to get the couch to take it to their warehouse to fix it. I did send in a complaint to Mor thru their web site, their web site states that you would receive a response within 24 - 48 hrs. Three days later I still hadn't had a response from Mor so I sent in another complaint letting them know that I have not heard back from them, within 10 minutes I received a phone call from a gentleman from Mor in San Diego who was polite in a rude kind of way, all he did was apologize to me and didn't want to do anything else. During our conversation he stated the couch was ready and wanted to know if I had received a call from the warehouse, I stated that I hadn't and he told me that he would contact the warehouse to have the couch delivered the next day and our conversation ended there because he wasn't going to do anything for my husband and I and didn't want to explain to me why his people couldn't order the right pieces the first time. I did receive a call from the warehouse about 5 minutes after hanging up from the Mor rep from San Diego to schedule a delivery which was set for the next day from 12 - 2 (I think). The delivery time came and went without a phone call from Mor to let me know why no one had delivered our couch. I finally called Mor Customer Service and the rep I was speaking to transferred me to [redacted] in the warehouse. I asked her where the couch was and she explained that it wasn't finished in time to make the delivery schedule so they were rescheduling me for delivery from 5 - 9, I explained that my husband go to bed between 8 and 9 and didn't want it delivered that late. [redacted] told me that it was the 2 one on the schedule and should be delivered before that, it was, they showed up with it around 7:30 that night. About two days later we noticed that the left side of the couch had not been fixed, we decided to make another complaint but wanted to wait until we made our next payment. I called Mor customer service today (05/08) to complain about the left side of the couch, the rude rep told me that they found the left side in working order so they did not fix it. The left side is broken and has been broken and I don't understand why it wasn't fixed. So now we have to wait until the 11th for a Mor rep to come out, take another look at the couch and we are going to go thru this all over again with waiting 2 weeks for the part to come in to be told it is the wrong part and they will reorder it until eventually they take the couch back in. At this point we only owe $80.00 on the couch and I feel they should pick up that last $80.00 or replace the couch with oneDesired Settlement: Either replace the couch with a new one (without charge) or pickup the last $80.00 that is owed on the couch along with fixing it ASAP.

Business

Response:

Review: My wife and I looked at a sectional couch. Suet we made the decision that it was the one that we wanted, we asked about the Warrenty for the couch. We were told that since it was floor model we had the option of adding a Warrenty but it did not come with one. After we went through the entire buying process it was disclosed to us that there will be no Warrenty of any kind. Furthermore, after we made plans to pick the couch up at 8:40 pm, when we arrived we were told that pickups close at 8pm. After extending the rental day for our uhaul trick; we picked the couch up. When we removed the couch we saw that the bottom of the couch was full of rat droppings. I was able to take a picture of it moments before the manager had an employee clean it up.Desired Settlement: Because of the unknown condition and original statement from the manager; I feel that my sectional should include a store Warrenty.

Business

Response:

Review: On September 10, 2014, I started looking for furniture on the Mor website. I found a bedroom set I liked. I called the store and talked to [redacted] and asked him questions about the bedroom set I wanted. He answered all the questions I asked and he told me all the furniture be in the next day Septmber 11, 2014. I had all my notes written on a piece of paper so I knew exactly what I wanted. All I needed to do was personally look at it.

On September 11, 2014 appoximitlly 1530 [redacted] and myself knew exactly what we were going to look for. We walked into the store and seen sales people sitting down. One or two stood up I said " I dont need help I know what I am looking for. When I need help I will ask someone." I seen the food area and I [redacted] "Hey lets go get popcorn. I got popcorn and [redacted] got a drink"

We were walking towards the beds when [redacted] approached me I told him again "I told you [redacted]s already I dont need help I know what I am looking for When I need help I will ask someone. It was about 3-4 minutes from the time I told them I didnt need help to the time [redacted] approached me. He told me what do you want are here to pick something up looking get your food eat it and get out of here. I said what I want to speak to the manager He said he was the manager eat my food and get out of there.

I put my popcorn down on a table. I think it was a table! Told [redacted] lets go. Down the road [redacted] told me to call and ask to talk to the store manager. I called and [redacted] answered. I told him I wanted to talk to the store manager and he put [redacted] another manager on the phone. I asked him if he was the store manager he said no he would handle my complaint. I told him if he wasnt going to let me talk to the store manager I didnt want to talk to him. He said let me check if he is available. [redacted] got on the phone and I told him what had happened and he told me [redacted] told him exactly what I told him. I need more space for my complaint.

Additional information from consumer:

He apologized for [redacted] and he asked me to go back. I said OK! [redacted] told me not to go back over and over I am stupid if I do , after the way I was treated. I know that I am stupid I don't think of things till later in the day. This bedroom set is for my daughter. I promised it to her. I have to be a man of my word I saved and saved to buy it for her. I made [redacted] go back with me. Then we walked in the store. [redacted] and a woman approached us. [redacted] was apologizing for how we were treated earlier and thanking me for my service. My military service. He told me I was right and it was uncalled for. They should not approach a customer if they don't want to be helped.

He said that he thinks [redacted] thought that we were just there to eat the food. I went to go sit down I am a disabled veteran. [redacted] was talking to him telling him she could not believe that management treated their customers in that manner. She told him that they should have all the employees take a customer service class. She was shocked and could not believe a manager would act that way towards a customer. He had no idea why we were there. [redacted] told me he would help us with what we needed and I told him no we wanted [redacted] to help us.[redacted] helped us and he said it would be delivered for free and I told him I wanted to pick it up so he said it would be tax free for the way I was treated. That was 63.78. He had told us that he was giving us the set for less than [redacted] had priced it at when I spoke to him on the phone.

I cant be left alone when signing documents. We trusted [redacted] from previous experiences and [redacted] needed to leave. He said it would all be in on September 15! On September 16 I picked up the furniture! When un packing the dresser I noticed it was cracked on the right top corner. I called customer service they told me they had one at the store and it would be put on hold for me. I drove back to the store with the cracked dresser to exchange it. Its about 65 miles round trip. I checked in at the pick up place. I heard someone say the general manager was there and I asked to speak with him. I spoke to [redacted] and asked him for the general manager and he told me he was not in. I told him that the warehouse [redacted] told me he was. [redacted] told me he is here but its his day off he is working on inventory. I thought in my head is he here or not my God. [redacted] asked me if there was anything he can help me with. I told him I wanted to speak to the general manager about what happened with [redacted] the other day. [redacted] told me "Oh were you the one that was spiting popcorn in his face the other day"? I said what are you talking about is that what they are saying. [redacted] said it must have been another incident.

I was walking away when I noticed the general manager was sitting down nearby listening to the whole conversation and began following my daughter and I back to the warehouse. I sat down and [redacted] told me what exactly do you want me to do about what happened. I told him I would like to see [redacted] fired. That's when he told me that day I was being aggressive and spitting popcorn in [redacted] face. I told him they were all liers and had nothing else to say. In my mind I was thinking that if they were telling the truth why didn't he bring that up the first time I spoke with him. Before exchanging the dresser we inspected the new one. (the warehouse worker and myself).The new dresser was cracked in the same spot as well.

They then told me the were going to have to order another one and they would deliver it to my home for free. I had to wait 6 days to get it delivered to my home. When they arrived the delivery [redacted]s said I need to pick up the old one. I told him the old one was left at the store. [redacted] called customer service and she talked to the warehouse manager and he told her the was no notes written on the order and he apologized for the inconvenience and said he would talk to the contractors about better handling situations like this one. He would give us a 100.00 credit on our next purchase or a 50.00 refund. She told him this has been such an awful experience one problem after another and we wouldn't be going back to the store.

The actions I would like to take place for this complaint is First to change the store policy. Not sure if it a legitimate request. [redacted] and [redacted] Said they have to bother the customers and [redacted] said the don't have to. I want the sales people to leave customers alone if requested. Second A apology from corporate for the store employees in [redacted]. Third I want the world to know how Mor furniture store is ran. How theirr employees have no integrity! [redacted] tells me after the fact I was aggressive and was spitting popcorn in [redacted]'s face but the day when [redacted] threw me out [redacted] was telling me to go back to the store. Who would do that if a customer was aggressive and spitting popcorn in their employees face.Desired Settlement: Terminate employee

Change store policy. I was told by [redacted] that if a customer doesnt want sales assoiciates help following them all over the store they can request to be left alone.

The day I was told from [redacted] was September 10, 2014. [redacted] the store manager told me the oppisite. [redacted] conquers with [redacted]. he told me this September 16, 2014

Business

Response:

Review: We purchased the Warrior couch from Mor furniture in [redacted]. It was delivered on August 16th 2013. After a few months we noticed the seat cushions were breaking down and had absolutely no support anymore. We filed a claim and new cushions were delivered in Feb of 2014. We are having the same issues again with the breaking down of the thin foam in the seat cushions. Our 3rd set of cushions should be on they way but I am very leery they will be of the poor same quality. I procceded to go into the showroom and open the seat covers on the couch on display. It is a totally different more dense foam. We are very upset with way Mor has discredited our claims and our couch we paid almost a thousand dollars for, it is so uncomfortable we dont even like to sit in it anymore.Desired Settlement: We would like the same foam that is on the couch we purchased. We bought because of the firmness and got something totally different. We didnt get what we paid for and are just asking for the proper replacement foam.

Business

Response:

Review: I have a issue regarding my mattress and box spring THAT I purchase on 1/21/ 2013 I called More Furniture to let them know that our mattress was starting to sag and that it was causing us to have back discomforts. so they told me they will send a Techniction to come and look at it for further review. The techniction showed up 3 weeks later he did his inspection on the mattress and box spring and told us we will get the results to see what More furnituer would decide to fix the problem they will contact you my mail or phone in about two weeks I waited no mail or phone call I had to call them to see what was going on. I gave them a call and I talked to [redacted] and I explained my situation that I was waiting for the call to see what was going to be done with my issue. [redacted] response was your warrenty has expired do to stains on your mattress and box spring. I could not believe what she told me I told her that I took care of my furnitue and there is no way I could of stain my matress or box spring I told her when the dilivery men brought the bed they removed the plastic and draged the mattress and box spring on the carpet The delivery was done at night.Desired Settlement: I would like a replacement I not trying to get something for free I think the mattres and box spring is defective and I did not complaint of the price. Why would I stain my own bed when I bought the bed to sleep comfortable.

Business

Response:

June 20, 2014

Revdex.com

Ms. [redacted]

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID#[redacted]

Customer Name: [redacted]

Dear Mrs. [redacted],

First, I would like to apologize for any inconvenience we may have caused Mr. [redacted]. It is always our goal to ensure that our valued customers have a positive experience with Mor Furniture.

We feel this matter has now been completely resolved. We exchanged Mr. [redacted] mattress and box spring.

Once again, I would like to apologize for any inconvenience we may have caused Mr. [redacted]. If you have any further questions, please do not hesitate to contact me at ###-###-####.

Sincerely,

Mor Furniture Customer Service

Review: On May 11th, 2014 (Mothers Day), my wife and I visited Mor Furniture for Less and opened a line of credit through Wells Fargo for $8,000. We identified a couch, but decided not to purchase the couch since we were in the process of refinancing our home and were unsure if adding the debt would cause any issues with that loan process. On that same day, (verified by the Murrieta location's [redacted]ral Manager) a store employee charged our account for another customer's purchase (approximately $7,894). Thus resulting in our Credit Report reporting $7,894 in additional debt, which lowered our credit score and negatively impacted our home refinance.

On July 5th, 2014, while accessing our Wells Fargo banking accounts, I noticed an additional account for the Mor Furniture Credit that reflected the $7,894 charges made to the account.

On July 6th, I made a visit to Mor Furniture in Murrieta to dispute the charges (speaking with [redacted]ral Manager, [redacted]):

(1) GM pointed the finger at me and that I had not been patient enough for the billing cycle to complete. Seeming to indicate that there was some kind of charge for setting up the account, but that would be refunded to the account.

(2) GM then pointed the finger at Wells Fargo. After speaking with them he had them place an alert on the account and identified that the issue was not Wells Fargo.

(3) GM then told me he "look into it".

(4) I informed the GM about the potential damage the may have incurred to our home loan refinance as a result of the error.

On July 6th, I returned to the store to clearly define my concern regarding the potential long-term financial impact as it relates to our home loan refinance and to provide evidence that we were going through the process during the time of the error. I also informed the GM that I wanted a follow-up call from him and the corporate offices on July 7th.

On July 7th, I have not received any contact from the Murrieta GM or Mor Corporate. I have contacted my Home Loan manager to establish any potential financial impact the error has created.Desired Settlement: I desire the following:

(1) To have my Wells Fargo Mor Furniture account refunded the full amount charged on May 11th.

(2) Be reimbursed any financial loss related to our Home Refinance resulting from the debt charge to our account.

(3) Be compensated for the time and resources I and my wife have spent to resolve this issue.

Business

Response:

July 10, 2014

RevDex.com

Ms. [redacted]

4747

Viewridge, Suite 200

San Diego, CA

92123

Case ID#[redacted]

Customer

Name: [redacted]

Dear Mrs.

[redacted],

First, I

would like to apologize for any inconvenience we may have caused Mr. [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with Mor Furniture.

We spoke with

Mr. [redacted] on July 8 and informed him that we had issued a credit back to his

account. We also advised him that we are prepared to provide a letter to the

credit bureaus and/or his loan officer if so needed. Mr. [redacted] has also been

provided with the direct contact information should he have more questions or

concerns. At that time, he indicated that the matter had been resolved.

Again, we

apologize for any inconvenience Mr. [redacted] has experienced.

Sincerely,

Customer

Service

Manager Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Item 1 - Credit Issued back to Account: The issue is not resolved with the account provider; Wells Fargo. I contacted Wells Fargo on the 9th regarding the account and was informed that the account was in dispute. The Wells Fargo representative informed me that there is an investigation process that will take approximately 60-90 days to complete, at which time I may be held accountable for the charges or the charges may be dismissed.

Review: I bought bedroom,living room and dinning room furniture in End of august 2013,worth 5000 dollars.

The furniture was delivered to my new house and during the delivery sofa damaged my new hard wood floor. I called mor furniture to tell them the problem and after a week they did send maintenance man to fix the issue .because of the nail in lower front leg floor had big scratches .but they were not fixed and then again I called Mor Furniture (i had insurance also added to sofa) and told them about the problem.I was told someone will come and have look on problem .The guy came and took pictures of floor and told within a week someone will contact to fix the problem but no one did.I personally then drove to store to see whats going on.I was given an email address for delivery manager and was asked to email him the issue and he will fix it. Then I was told to submit Quotes to fix the floor.I submitted one from home depot which costed almost $8000.00.

Now I was told that they can only issue me $250.00.Are you serious,my new construction house and new hard wood floor has big scratches in front that are visible .Even I was told that they will send someone to get quotes from their end and no one came yet.

Now I am really dis apponted on from Mor furtniture end as nothing is beein done to solve the issue.Desired Settlement: I would like full amount refund on my bill that I purchased from Mor furniture ( as it has been so long in contacting them ,with no care taken) or please fix my floor as to new .

Business

Response:

November 19, 2013

Revdex.com

4747 Viewridge Suite 200

San Diego, CA. 92123

RE: Case# [redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

We have arranged to have a

contractor go out to [redacted] and assess the damage. [redacted] has indicated that he is satisfied.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted].. If you have any further

questions, please do not hesitate to contact me at [redacted].

Sincerely,

[redacted]

Distribution Manager

[redacted] Warehouse

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have contacted the warehouse couple of times and they said will send contractor to help me further but after months no one contacted me ,n how can I be satisfied until some one contacts me about resolving the issue? which no one did.

Please I need this issue to be fixed.

Regards,

Business

Response:

January 10, 2014

[redacted]

Revdex.com

4747 Viewridge Suite 200

San Diego, CA. 92123

RE: Case# [redacted]

Dear [redacted],

We sent out a technician to

inspect and take pictures of the damaged floors. We communicated with the

customer that we are prepared to have the scratches sanded and refinished. Unfortunately,

the customer is not satisfied with this and wants the entire floor (3-4 rooms) sanded

and refinished. The customer is currently writing up an estimate.

At

this time, we are waiting to review the estimate. If you have any further

questions, please do not hesitate to contact me at [redacted].

Sincerely,

Distribution Manager

[redacted] Warehouse

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Tech was here to see the damage and he told to sand the scratch which would leave it different in appreacnce from rest of the floor and he talked to me that if we need to match it with the rest then entire floor has to be done.( it is not 2-3 rooms ) the area is covered with kitchen and my living room.He never mentioned that I have to give up estimate.Tech said that he will give estimate to mor furniture .only I want is my floor to look as it was ,it was my new floor .and scrach is just on enternce which I cannot hide it with anything.please do fix my floor I was never contacted to submit an estimate .still will try to contact them on phone .I know they are just avoiding my issue .]

Regards,

Business

Response:

January 31, 2014

Revdex.com

4747 Viewridge Suite 200

San Diego, CA. 92123

RE: Case# [redacted]

Dear [redacted],

We arranged for floor repair specialist to proceed with the repair. As of January 29, [redacted] had not set up an appointment. She indicated to the repair service that she wanted to speak with us again.

At this time, we are waiting to speak with her. If you have any further questions, please do not hesitate to contact me at [redacted].

Sincerely,

Distribution Manager

[redacted] Warehouse

Business

Response:

February 21, 2014

Revdex.com

4747 Viewridge Suite 200

San Diego, CA. 92123

RE: Case# [redacted]

Dear [redacted],

This letter will serve as

our final offer to [redacted].

We offer to repair the

scratches only on [redacted] floor. We are not prepared to refinish his entire

floor.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted]. To arrange for this repair,

please have [redacted] call me at [redacted].

Sincerely,

Distribution Manager

[redacted] Warehouse

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

the damage was done by your crew and if only scratch is repaired (as told by your contractor) it will make more visible as it will be different from entire floor.how can I say "YES" to this.Again this is my new hard wood floor.I need full cost to reapir the damage.And need this to resolve as soon as possible.

Regards,

Review: We paid good money for a sectional and were told that one of the pieces would take 3 weeks longer to be delivered. Now that it has been a month I gave Mor Furniture a call and they quoted another 3 weeks until delivery. I asked to speak to a manager and got a very rude unhelpful man who said the sales associate would call me the next day. I asked the manager what would happen if we did not receive the piece in 3 week but he did not answer. What kind of manger doesn't take responsibility and try to solve the problem and passes blame to his sale associates. NEVER Shopping here again! HIGHLY DISAPPOINTED!Desired Settlement: We would really like the piece to be delivered before December or would like a refund of our money and we will gladly give the incomplete sectional back.

Business

Response:

November 12, 2013

Revdex.com

Re: [redacted]

Case [redacted]

Dear [redacted],

First, I would

like to apologize for any inconvenience we may have caused [redacted]. It is

always our goal to ensure that our valued customers have a positive experience

with us.

We have spoken

with [redacted]t and offered her a $200 gift certificate for the inconvenience

and delay she has encountered.

Once again, I would like to

apologize for any inconvenience we may have caused [redacted] If I can be of

further assistance, please do not hesitate to contact me.

Sincerely,

General Manager

Mor Furniture –

Review: Me and my husband went to Mor's on March 18,2013 and bought new furniture and paid in full with our debit card and was told our furniture would be delivery on April 1st. Then we got a call from them. They told us our love seat wouldn't be delivered until first week of May. Then today they called and said now it wouldn't be delivered. They said they won't have the love seat until June. I am very upset about this can you help me in any way. I think we should get it for free since we got the run around. The total we paid was $1,687.07. Thank You, Mrs.[redacted]Desired Settlement: We should get a refund for all the run around we got.

Business

Response:

May 31, 2013

Revdex.com of <st1:city w:st="on"><st1:place w:st="on">San Diego

<st1:street w:st="on"><st1:address w:st="on">4747 Viewridge Ave. Suite 2100

<st1:place w:st="on"><st1:city w:st="on">San Diego, <st1:state w:st="on">CA <st1:postalcode w:st="on">92123

Re: [redacted]

Case # [redacted]

Dear Mrs. [redacted],

First, I would like to

apologize for any inconvenience we may have caused Ms. [redacted] and family. It is always our goal to ensure that our

valued customers have a positive experience with us. It seems as if we fell

short this time.

After receiving your letter

and researching the invoice, we discovered the loveseat she ordered was on back

order from the manufacturer. We spoke with Ms. [redacted] on 05/31/2013 and

explained the situation. We suggested that Ms. [redacted] come into the store and

upgrade sofa & loveseat at no additional expense. Ms. [redacted] has accepted

our offer and has set an appointment to come in and reselect on Monday

06-03-2013. At this time Ms. [redacted] is satisfied with her purchase.

Once

again, I would like to apologize for any inconvenience we may have caused Ms.

[redacted] and family. If you have any further questions, please do not hesitate

to contact me at [redacted].

Sincerely,

[redacted] General Manager

Mor Furniture

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for all your help.

Regards,

Review: I don't know where to start, the so called ply wood I purchased was not what I expected. The salesman who showed me the bed I bought told me that the wood was real, but in fact it was hollow and very light. I am a single mother and I had just moved into my house that I bought so my intentions were to purchase a bed under $1,000 and pay cash. The bed I bought over a year and a half ago has broken down because of the cheap wood bed rails. The bed rails that holds the mattress had cracked 10 months after my purchase of the bed so I called the 866 number and spoke to someone who was not located in the store and she told me she would have a manager reach out to me with 3 business days, but no one ever did. I called in again because my year warranty was getting closer and I wanted to either have one of their technicians to come replace the rails or examine the bed so I can have it replaced, but no one ever called or tried to reach back out to me. At this time no one has called me about my bed and the rails that hold the mattress up are broke.Desired Settlement: Sadly the Mors store furniture ( Bed I purchased) are cheaper in every sense of the word and from now on I will inform everyone to stay away from that store and I would like my money back. I paid over 500 for the bed and I tried to reached out to the store multiple time regarding this issue and no one has tried to resolve it.

Business

Response: