Mor Furniture For Less

Review: I drove all the way to there warehouse to pick up my daughters mattress set and was informed they don't have any in stock until after thanksgiving when I was told by the store they did. I never received a call back from any one at mor after the warehouse called them and told them I was upset and that they didn't have any in stock and told them a supervisor would call me with in 5 minutes. I drove 25 mins back home and went to the store I purchased it at to speak with a manger. all they claimed they could due was give me a floor model that was just above what I paid for that's it. which is ridiculous when they sale floor models at more than half price they retail store price. Plus I still have to wait for them to get in the thin box spring since they didn't have any on there floor.Desired Settlement: I should receive at least half of my money back if not all of it because it was a floor model which is always sold at more then half the retail store price on top of running back and fourth and having to wait additional days for the set.

Business

Response:

January 9, 2014

Revdex.com

RE: [redacted]

Dear [redacted],

Please accept this letter as a

response to your letter dated January 7th 2014.

First, I would like to apologize

to [redacted] for any inconvenience she was caused. Our goal is to always

ensure that our valued customers have a positive experience with us. It seems

we fell short this time.

I spoke with [redacted] on January

9, 2014 regarding her concerns about her order. We reviewed her experience with

the purchase and subsequent problems thereafter. I confirmed that we had processed

the $100.00 credit to her [redacted] that the General Manager had agreed to refund

for her problems and assured her that we would use her experience as a coaching

opportunity with the employees involved. During our conversation we spoke of

the potential need of another mattress set for her six year old son. I agreed to sell her a brand new mattress set

for her son at 50% off. She was more

than satisfied with our conversation and will absolutely continue doing

business with Mor Furniture.

Again, please accept my apology

for any inconvenience.

If I can be of any further

assistance I can be reached at [redacted].

Sincerely,

Regional Group Manager

Mor Furniture For Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a bedroom set from Mor Furniture For Less on or about November 23, 2012 which included a Tempurpedic memory foam mattress and adjustable foundation. I recently moved from the location where Mor delivered the products and when I called to ask for moving assistance, they told me they do not offer that service. The foundation of the bed weighs approximately 400+ pounds and is a danger for anyone to attempt to move it. I recently called to request to have the mattress and foundation returned to the store as I am not satisfied with the product and was told I can not return the product. When I purchased the items, my sales representative told me that if I am unsatisfied for any reason I can contact them and they will assist me with my purchase. I called Mor Furniture For Less Corporate office and spoke to [redacted] who argued with me when I asked to speak to his supervisor. When I was finally transferred to his supervisor, the man hung up on me. I feel that Mor has provided me with false advertisement and misrepresentation in the terms of the purchase as I was told they would help me if I was ever dissatisfied with my purchase and the only thing they did was hang up on me. I then called Tempurpedic to discuss the matter and they also hung up on me.Desired Settlement: I would like to return the mattress and foundation and have my credit card credited with the purchase price of the mattress and foundation.

Business

Response:

October 22, 2013

Revdex.com

RE: [redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience [redacted] may have been caused. It is always our goal to ensure that our

valued customers have a positive experience with us.

I have attempted to contact [redacted] on multiple occasions and have left messages. As the General Manager of the [redacted]

showroom, I want to discuss the issues she had with our showroom and hopefully

regain her business.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted]. I ask that she contact me

directly at [redacted].

Sincerely,

[redacted]

General

Manager

Mor

Furniture for Less

[redacted] Showroom

Review: Mor furniture was first contacted early October for a new couch cushion that was damaged. After sending my info to order a cushion and receive a quote I heard nothing back. When calling them to see where the order is at it was never placed and the lady I was dealing with lost all the info. I tried a second time with a different customer service rep and almost the exact same thing happen ,when I asked for a manager their reply was there is not one available and he will call me when he is, that never happened.

I went on several review websites to review mor furniture and received a phone call from their corporate. Saying they will put the order in for the couch cushion. I was charged $75 to which I do have a receipt for. When calling to see how long the couch cushion would take they did not submit a quote for the cushion or for it to be made. Now I can not get a response back from them. This is a simple order to be made for one couch cushion from their vendor.

I offered to deal directly with their vendor but they said no. Every time I speak with a customer service rep from mor furniture they are rude and act like I am bothering them when I am the customer. I am sick of the excuses and their lack of records. They never respond to email but claim they make phone calls.Desired Settlement: I'd like them to either give me my money back and the number to the vendor so I can deal with them personally. Or I would like them to finish the job put in the order and have it delivered.

Business

Response:

January 12, 2016

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear[redacted]

First I would like to apologize for the inconvenience [redacted] has experienced.

It is always our goal to ensure that our valued customers have a positive experience with us.

Our Customer Service Rep has been in contact with [redacted] since mid-December. We are waiting for the vendor to send out the missing part. Once this has been done the matter should be resolved.

Once again, I would like to apologize for any inconvenience we may have caused [redacted].

Sincerely,

Mor Furniture Customer Service

Review: I bought a sofa and chair from Mor. The sales Rep that sold me the items said it was leather. I was going to get the leather repaired and was told that it was vinyl. Since I was not notified of this when I purchased the set, they are not able to repair the leather. I would have to pay the cost of refurnish the whole entire sofa. If the sofa was leather they would be able to sand it down. The sales Rep who sold me the set was not honest about the product. I would have not spent over 1,000.00 on vinyl. I don't want this to happen to any other consumers who are mislead from Mor.Desired Settlement: I want them to pay for the sofa and chair to be refurnished since they were dishonest about the product in the first place.

Business

Response:

August

30, 2013

Revdex.com San Diego

4747

Viewridge Ave Room 200

San Diego CA 92123

RE:

Case [redacted]

Dear

[redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

I contacted [redacted] to

discuss her concerns. I explained that

her product is actually a genuine bonded leather sofa. I asked her to come in to our showroom or our

go to our online web store and offered her a new sofa at cost. At this time, it is my understanding that she

is considering this offer.

Once

again, I would like to apologize for any inconvenience we may have caused. If you have any further questions, please do

not hesitate to contact me at (866) 466-7435.

Sincerely,

General Manager

[redacted] Showroom

Review: I recieved an interest free credit offer in store. I set up automatic payments from [redacted] which have always been on time and reliable. After getting my second bill they charged me a late fee saying my payment did not arrive before the 15th. My bank shows the payment was processed on the 15th by Mor. I called and the rep said they cannot take any other payments over the phone (credit/debit card) and the only solution he offered was an ACH agreement which I do not use because they will have permanent access to my account.

He said "your payment may arrive on time but it can take our billing department up to 10 days to process it". They reversed the charges. At that time I also made an extra payment to the account to get ahead. I recently got another bill with a $35 dollar late fee. Called back and spoke with a supervisor who would not listen and refused to help. She also said the extra payment I made did not help keep the account current. When I told her what her representative said about processing bills she said no one ever said that. Mor furniture's credit department seems to intentionally hold payments so they can charge late fees. My bank has confirmed the payments are getting there on time.

Their agreement also says they can increase the interest rate if payments are late again, giving them an opportunity to take advantage of the customer by slowly processing payments.Desired Settlement: I would like the $35.00 refunded and my credit report corrected. My bank has confirmed the payments arrived on time and Mor's representative clearly stated they can take up to 10 days to process a payment which isn't the customers fault. I have moved the payment date to the first. However, the manager told me any extra payments would not help. It seems no matter when or how many times I pay them they are going to charge late fees, hurt my credit, and charge me a very high interest rate.

Business

Response:

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear [redacted]

First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us.

[redacted] has been refunded his $35. As his financing is done through [redacted], we suggest that he contact them to ensure that his credit report has been credited properly.

Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact me at[redacted]

Sincerely,

Mor Furniture Customer Service

Review: On March 30, 2015, I was promised delivery of a roll of fabric by [redacted], Showroom Manager, at the [redacted] store. After not receiving the product and many phone calls to the store during the month of April, I was unable to reach [redacted]. On April 25th, [redacted] finally sent me an email aplogizing for the delay and that he would track down Mor's sales rep that was going to ship the fabric. Again, I received no reply, and was unable to reach anyone in management at the store (there was always an excuse such as the manager always in a meeting or out of the office). On May 19th, I contacted Mor's corporate office in San Diego and spoke with [redacted] who placed me on hold and contacted [redacted] through a 3 way conference call. Once again, [redacted] aplogized for the mishap with the fabric and promised to have their vendor, [redacted] ship the fabric immediately via [redacted] to my [redacted] address. [redacted] placed us on hold and called the sales rep or vendor on the other line (so he claimed) to confirm all this. [redacted] returned to the conferecne call and stated he would let me know the tracking number within the next few days.

Having received nothing, and no communciation what so ever from Mor, I sent Mor a written comment from their website on June 25th about the entire matter. On June 25th, I received a reply from Mor via email stating that they aplogize and they forwarded the matter to their regional managers and that I should expect some one from Mor to contact me in the next 24-48 hours.

Today is June 30th and I have not receivded any communciation from Mor. I am exhausted from dealing with this issue and their company. I am extremely frustrated and very dispappointed in the lack of follow through and empty promised I received. When someone says they will do something for their customer, they should mean it. I still have not received my fabric.Desired Settlement: This business needs to deliver on their promise, that is all I am seeking. If for whatever reason they are unable to provide the fabric they promised, then I want Mor to repair my sectional at their expense.

Business

Response:

July

17, 2015

RevDex.com

4747

Viewridge, Suite 200

San Diego, CA

92123

Case ID#

Customer

Name: [redacted]

Dear [redacted]

First, I

would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

Unfortunately

I have been unsuccessful in my attempts to reach [redacted]. I would like the opportunity to assist [redacted], but I am in need of some information before I can order the fabric she

is requesting.

Once again, I

would like to apologize for any inconvenience we may have caused her. Our customer’s satisfaction is extremely

important to us.

Please do

contact me, [redacted], at [redacted] (Tuesday-Saturday) or you

can e-mail directly at [redacted]

Sincerely,

Mor Furniture

Customer Service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On july 15th, I responded to mr. [redacted] via email upon his request to catch him before he leaves on vacation. He has not responded to me.

I can forward this email upon request.

Regards,

Review: I purchased several pieces of furniture from the [redacted] store on 2/7/2015 and delivery was without incident. However, it has been 3 separate times since then that I have been charged a late fee for their errors. The first incident happened in March when late fee for $25 was charged even though payment was received before the 15th due date. Check was confirmed as delivered on 3/10/2015 to Mor Furniture for Less [redacted] PO Box address by my Bank's representative on a 3 way call with Mor's customer service rep. They offered to waive the late fee since but my bank agreed to take the blame and credited me with the late fee.

The second incident happened in June, once again bank mailed payment delivered on the 12th and once again, I was charged a late fee this time $35. Once again, my bank rep and I called Mor and the late fee was reversed. It became obviously clear that Mor does not process payments until they feel like it and then penalize the customer for THEIR delay.

The third incident happened a few weeks ago. Due to my previous "delayed" experiences with Mor, I created an account on their website so I could pay directly to them and not deal with any confusion. I paid $50 on 7/8/15 on the Mor payment website ??????"[redacted] and got the confirmation email that payment would post the next day. On 7/15/15, I called Customer service at [redacted] to verify receipt of payment as my account did not reflect online payment. Rep confirmed online payment after placing on hold several times to consult with "supervisor" call length-19minutes. On 7/16/15, my Mor account showed a $35 late fee charge and another 24 minute call to Customer service said to allow processing time. Again confirmed my 7/8/15 online payment and "authorized" the late fee reversal.

My account still shows no payment or late fee reversal. Spoke with [redacted] today who rudely said I had to pay $50 before late fee can be reversed since THEIR system failed to process my payment. HELPDesired Settlement: I would like Mor to reverse my 7/15/15 late fee charge as it is totally unfair to be penalized for their internal system failures. I made payment 1 week prior to due date directly on Mor website. I cannot sit back and allow their shortcomings possibly reflect negatively on my good credit. I just want my account to reflect accurate information with up to date payments. Thank you.

Business

Response:

Review: 1) Jan 6, 2015 purchased queen bed at [redacted] 2) Jan 7, queen bed right sideboard delivered defective.

3) Jan 8, two repair men brought sideboard replacement but couldn't complete job due to not bringing their drill. I called customer service, in San Diego. Spoke with [redacted] she offered $99.99 delivery charge refund to my [redacted] for our troubles. [redacted] said refund would take 8-10 business days to apply.

Same day, approx 7:30 pm, same two repairmen returned with a drill to install sideboard. In the process, damaged replacement sideboard. Leaving bedroom in disoray with hardware left all over bedroom floor. Same two repairmen agreed to return next day @ 7:00 am, Fri Jan 9, to correct the problem.

4) Jan 9, approx 7:15 am I called repair man to find out if on their way. He said no, to call Mor office instead.

At approx 9:30 am, I called cust service to explain problems as mentioned. [redacted] at cust service transferred me to [redacted], supervisor at the [redacted] warehouse. After numerous calls and explanations with [redacted], she committed to making things right by offering a $200 refund to my [redacted]. [redacted] also scheduled a 2:00 pm appointment for repairmen to return and replace the damaged sideboard. Approx 2:45 PM, sideboard was replaced, job complete.

5) Jan 29, I called customer service in San Diego, spoke with [redacted] about $99.99 not applied. [redacted] agreed to expedite refund request to Accounting Dept. informed takes approx 72 hours for refund.

After, called [redacted], supervisor in [redacted] warehouse to inquire about $200 refund not applied to my [redacted]. [redacted] tried to reneg on verbal promise to refund $200. After much debate, [redacted] asked to call me back. At approx 5:30 pm, [redacted] called back admitting to being aware of our past conversations and verbal agreement to refund $200. She again agreed to refund $200 and said it would take 3-5 business days.

6) Feb 8, $99.99 and $200 refund not applied to date.Desired Settlement: Desired outcome is for Mor Furniture to make good on their verbal agreement to refund $300 to my [redacted] credit card.

Business

Response:

Review: We purchased a sectional couch on 05/26/2015 through [redacted] (salesman). It was a nice, fast process and he told us that it would take about a month to come in. We thought that was a long time, but really liked the couch so we would wait. Then, we were looking over the paperwork and found that it showed that the items would not be in until 07/27/2015. My husband [redacted] tried to contact the salesman, [redacted], and got no response.

So, on 06/10/2015, [redacted], called and spoke to customer service. They said that our whole couch was in, except the chaise lounge and that would not be in until 07/27/2015. So, they knew the whole time that the complete sectional would take 2 months to come in, and conveniently left that information out. [redacted] called back today and spoke with [redacted] in customer service and informed us that [redacted] was on vacation and the manager refused to speak to him. So, my husband cancelled the couch, but [redacted] said we could come in and pick something in stock. Why should we have to get a different couch and them not stick to what they told us. We really loved and wanted that couch and now we are back to where we started on 05/26/2015.Desired Settlement: We would like to have our entire couch either by 06/26/2015 as promised originally or we should be given some kind of discount for the wait of 2 months.

Business

Response:

June 24, 2015

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear [redacted]

First, we would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us.

We were able to locate and reserve all pieces of her living room sectional and will make a complete delivery on Saturday 6/27. For the inconvenience we have caused, we will deduct the delivery fee of $99.99. [redacted] is satisfied with this resolution.

Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions or concerns, please do not hesitate to contact me at [redacted]

Sincerely,

Mor Furniture Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I bought a 3 piece living room set from Mor on Sept 1st (sofa, loveseat, recliner). I received the sofa a few days later and was told I would receive the other 2 pieces no later than Sept 29th. Sept 29th came and went, no furniture, no call. I received a call a couple days later stating that my furniture would be delivered on Oct 4th instead. Oct 4th came and went, no call, no furniture. They called a couple days later and left a voicemail stating now it would be October 10th. October 10th rolls around, I called them because I hadn't received a time for delivery, I was told now it wouldn't be delivered until Oct. 13th, that day doesn't work for me as I have a life outside of waiting for stuff I bought over a month ago.

So the person I talked to said the 14th and he would make sure that I got my stuff on the 14th no matter what. Not even 2 hours later I get a call stating that no I will not get my furniture on the 14th it's now looking like the 16th. I have a feeling that if I didn't do something now the 16th will roll around and I'll get another just kidding phone call. I cannot keep clearing my schedule for furniture to be delivered only to have them no call/ no show every single time.Desired Settlement: I want my order delivered on October 16, 2014 no later than 11:00 am Pacific Standard Time. If they will not get my order here by that date & time, I want a full refund for the entire order (they can come get the sofa from my house). I'll go buy my living room furniture elsewhere.

Business

Response:

Review: Bought furniture in June. Furniture was to be delivered July 5, 2014. Company called 2 days prior to delivery to tell us they need to reschedule to 7/14/14. We called to tell them that day does not work, we would be at work. Rescheduled to 7/16/14. Company called morning of 7/16 to tell us they needed to reschedule to 7/19. We called to ask why and to tell them how unhappy we were with them. We asked to speak to a manager, the customer service rep had a nasty attitude and said "they won't answer." She put us on hold came back and said she will have part of our order delivered that night between 8-12 midnight. They came at 10:00 pm with partial delivery.

We were reassured the rest of order by 7/19. Morning of 7/19, company called and said they needed to reschedule us again, we talked to manager and he said there was a problem getting our product on the truck. Manager GUARANTEED delivery 7/20. 9:00 am on 7/20 we received a call that our product will not be delivered. We spoke to a supervisor, [redacted], who now tells us he will need to call us back after he learns why it's not being delivered, he let us know that he sees on our account that it was guaranteed to be delivered by 7/20. We STILL do not have the rest of our product.

The company will not give us an accurate, true answer. We had taken alL of our old furniture out of our house on 7/4 for the first delivery date of 7/5. We have 4 kids who were sitting on camping chairs IN OUR LIVING ROOM. This company is untrustworthy, scammers whom apparently do not know how to make their customers satisfied or it seems they really don't know what they are doing. It is extremely hard to be put through to a manager with the young women customer reps not obliging our request. Very, very disgusted and angry with this company. The only compensation offered was to credit our account $200.Desired Settlement: Compensated for our wait and awful service

Business

Response:

August 6, 2014

RevDex.com

4747

Viewridge, Suite 200

San Diego, CA

92123

Case ID# [redacted]

Customer

Name: [redacted]

Dear [redacted],

First, I

would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

Unfortunately

we have been unsuccessful in our attempts to reach [redacted]. We have left messages on the number provided

([redacted]) and have sent an e-mail to [redacted] (e-mail provided on Revdex.com letter). Please do contact us so we may be able to

assist.

Once again, I

would like to apologize for any inconvenience we may have caused [redacted]. We pride ourselves on our level of service

and our customer’s satisfaction is extremely important to us.

Please do

contact me, [redacted] at [redacted] (Thursday-Monday) or

you can e-mail me a[redacted]

Sincerely,

[redacted]

Mor Furniture

Customer Service.

Review: I bought a power sofa on 9-25-10. I have my receipt and all paperwork. On April 29th 2014, I called the store about the sofa having broken or lose springs. I was told that was covered under the 5 year warranty (under 'frames and mechanisms') and that If I delivered it to the warehouse there would be no fee, but if they had to come get it, it would cost me $49.95. On April 30th, I was in the area of Mor Furniture, so I stopped in to look around. I ended up speaking to a salesman named [redacted]. I explained the situation to him and he said the store would probably give me store credit for the purchase price. He sent an e mail out asking about the repair or replacement. He said I should receive a call within an hour. On May 5th I called [redacted] because I had not heard from anyone with Mor. He said there was a return e mail that said they could not repair or replace the sofa because they don't carry it anymore. They offered me 25% off of my next purchase. I stressed that the warranty says 'repair or replace' and does not mention anything about IF they still carry it. I asked him to speak to a manager and have someone call me back. By the 8th of May I had not received any contact from anyone. I called the 800 # from Mor Furniture's website. I spoke to a woman and she put me on hold and came back and told me that the springs of the sofa were not covered under the mechanisms warranty. I explained to her that TWO people at the store told me it was! She said she would look in to it further and PROMISED to call me back that day! Today is the 10th and I have not heard one thing from them!Desired Settlement: At this point I do NOT want to do anymore business with Mor Furniture (and I have purchased a lot from them)! The warranty says repair or replace. I would like my purchase price of $643.97 refunded, since they say they don't carry it anymore and can't replace it.

Business

Response:

June

10, 2014

RevDex.com

4747

Viewridge, Suite 200

San Diego, CA 92123

Case

ID#[redacted]

Customer

Name: [redacted]

Dear [redacted]

First,

I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

[redacted] has been authorized for a reselection in the amount of $735.94. We will facilitate picking up the damaged

goods in question upon delivery of the new product the customer re-selects

into.

Once

again, I would like to apologize for any inconvenience we may have caused the [redacted] If you have any further questions, please do not hesitate to contact me

at [redacted]

Sincerely,

Manager

Customer

Service

Mor Furniture for Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

---------- Forwarded message ----------

From: [redacted]

Date: Mon, Jun 23, 2014 at 2:15 PM

Subject: Re: You have a new message from the Revdex.com

To: [redacted]

I was contacted by Mor Furniture and offered full store credit. They want me to use it by the end of the month. When they deliver my new selection, they will pick up the damaged sofa. I really didn't want to get anything else from them after the run-around and lies I got from them, but this is the only offer they made. They wouldn't give me a refund. I have not picked out a new item yet, so I don't consider this case closed yet.

Thank you for you help!

Review: On January 10th 2014, we purchased a sofa and TV stand for around $3,700. The items were to be delivered on Feb 1st 2014 between the hours of noon and 4pm. Around 5pm we started to call to see when the sofa would arrive. We called customer service. We were told they would call the driver and give us a call back. 6pm came around, still no items and no call back from customer service. I called customer service and was told the exact same thing…They would call back. 7pm came and still nothing.

I called yet again and was told they are trying to get a hold of the drivers. Same thing at 8pm. The drivers finally showed up at 9pm. Aside from the TV stand being extremely dusty, it was ok. The sofa however, was missing one of the back pillows. The driver said they would let the store know and we have a new one ASAP. I called customer service on Feb 2nd 2014 to let them know about the missing pillow. They said it would take 4-6 weeks for the missing pillow to be delivered. At that time I requested to purchase an additional pillow. I was told that I could NOT purchase an additional pillow. And they would only send us the missing pillow.

A week later I called back to check on the status of the missing pillow and requested a refund for delivery fee's. Customer service said they were unable to refund the delivery charge but would give me a $100 gift card. I let her know that I will more than likely never purchase anything from them again. I requested to speak to a manager. A few days later, a manager called and said they would refund the delivery fee. My fiancé called to speak with a manager about why we could not purchase an additional pillow. When she spoke with the manager at the [redacted] location, he said he had no idea why they would not let us purchase an additional pillow and would have our sales rep call us.

She also requested a status of the missing pillow. A few days went by and still no call from our sales rep. She finally called and said someone from Customer service would be calling us in 30 minutes to an hour. We didn't receive a call from customer service until 4 days later. When we received this call, we were told that the missing pillow would be delivered March 15th 2014. Thats one and half months after the sofa was delivered. She was unable to tell us when the missing pillow was actually ordered by the sales rep. The other purpose of her call was to purchase the additional pillow. So we would receive the missing pillow March 15th and the purchased pillow in April or May. She told us that our sales rep should've told us that the additional pillow could not be ordered until we pay for it. The whole time we were waiting for a pillow that wasn't even ordered yet and we had no idea.

Because these dates were insane, we asked if there is anything she can do to get the pillows sooner. She said she would speak to the warehouse manager and call me back. When she called back, I was told "they have a sofa in the warehouse but the warehouse manager will not give us pillows off of it because it is already missing a pillow" So that tells me that when someone else purchases this sofa, they will have no problem doing the same thing to them. I called to speak with a manager at [redacted] about getting them delivered sooner and let him know about the sofa at the warehouse. He said he would send an email to the warehouse manager and see what they can do.

A couple hours later, I received a call from customer service saying they are going to give us both pillows from the warehouse. She took the $60 payment for the additional pillow and told me both pillows will be delivered the next day. Later that night we received a call confirming a delivery for an "exchange" I let the lady know there is nothing to exchange and they are simply dropping off two pillows. She said she would fix it in her system. When the driver showed up the next day, he of course, was looking for an exchange. I let him know there is nothing to exchange he is just dropping off two pillows. He said he had two brown pillows in his truck. I told him they should be two stripe pillows and if I could see them. He refused to let me see them and left because he wasn't exchanging anything.

I called back to customer service and they had no idea why he was trying to make an exchange or why he had two brown pillows. I called yet again to the manager at the [redacted] location and asked him why this was happening. He said he would look into it and call me back. A few hours later I received a call from the driver saying he was on his way with ONE pillow. I called to speak to our sales rep as to why they are only delivering one pillow. She was very nonchalant and almost cold with us. Saying it "makes sense" that only one is being delivered. I let her know that we PAID for the second pillow and we were told BOTH would be delivered. She made the comment that she doesn't know why we were told that and she has been "out of the loop." She said she would "look into it" and call back.

She gave us the impression that she is "out of the loop" because she has received her commission and we are wasting her time. I also told her that we would just return the sofa because this was just too much. She let us know they do not have a return policy. And now that makes sense. If we can't return, she gets to keep her commission. "Makes sense" why we have yet to hear from her. However, while reading some of the MANY other complaints, a refund of product was offered to someone else. Once the driver arrived with the one pillow (Feb 26th) he let us know it was a "showroom pillow" so basically we received a used pillow. I gave them a couple days to get back to us on the PAID pillow. On Friday, Feb 28th 2014, I called to cancel the additional pillow and get my $60 refunded. I let her know I would rather purchase pillows from another company then to deal with them any longer. And that is exactly what I will do. Today is March 10th. We have yet to see the refund.Desired Settlement: Being a business owner, I can't fathom giving this type of customer service. I would like a letter of apology, my $60 refunded and a reasonable amount credited back to my MOR card for the purchase of the sofa. A new pillow with the Scotch Guard (that we paid for when we purchased the sofa) would also be nice.

Business

Response:

March

14, 2014

Revdex.com

of San Diego

4747 Viewridge Ave, Ste. 200

San Diego, CA 92123

Re: [redacted] Case # [redacted]

Dear [redacted]r,

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

We delivered the missing

pillow yesterday and refunded her $60 for the part together with an additional

$200 for the inconvenience – total $260.

The customer has indicated that she is satisfied.

Again, I apologize for any inconvenience

we may have caused. If I can be of further assistance, please feel free to

contact me directly at [redacted]

Sincerely,

[redacted] Distribution Manager

Mor Furniture For Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: To whom this may concern, I am formally lodging a complaint against Mor Furniture in [redacted]. My initial purchase was in October 2012 when I purchased a marble dining room table set. Two days after the set was delivered, I noticed that there were spots on the table caused by clear water just being on the surface for only moments. I have had experience cleaning and caring for marble in the past as a professional housekeeper and knew that it wasn't normal.

I contacted the company and was told that they would do nothing about it as it was not a manufacturer's defect. It wasn't until I contacted the finance company I used for the purchase, that they in turn had a Mor customer service manager ([redacted]) contact me who told me that they would let me exchange the set for a different set, which I did.

The new set was a wood dining table set. This set did cost more money but I was still needing to replace the original set. At that point it was strongly suggested that I purchase their insurance for $100.00. My replacement set was delivered December 2012. When the new set was delivered, I noticed that every chair had scratches all over them. As I was pointing them out to the moving men, I saw one man take out what looked like a colored pen and started to draw on the scratches rubbing vigorously also including his spit.

As the two men were leaving, they had me sign off on the paperwork where I wrote in large print " All 6 CHAIRS ARE SCRATCHED". At that time, my health was in a very precarious condition and was warned by my physician not to stress myself. Knowing what I went through on my initial contact with the company where I was hung up on and was never able to reach the person I was supposed to regarding my first complaint on the initial purchase, I decided to wait and see if they would respond to the note I sent back with the delivery men. I did take photos of some of the damage one month after that delivery and later sent those photos to their corporate office, where they had this man come out to inspect the damage.

I showed this man all the damage on the chairs with a few on the table. He went on to say that it was damaged by the chairs hitting the table edge and denied it could have been done by the movers, even though he couldn't explain how I knew about them using what they refer to as a "touch up marker" on the scratched chairs.

By the way, I have the complete conversation between that man and myself on audio tape as I did suspect I would not be treated fairly once again . I was then led to believe that the insurance I purchased would cover the damage. I submitted the forms to [redacted] where they promptly refused the claim as it needed to occur from a specific incident rather than normal wear and tear claim. I have purchased a damaged set. The company who sold it to me won't help, neither will the company who's insurance I purchased. How can this situation ever be considered fair? I have called their corporate office twice with no return call. Please tell me there's something you can do to help.Desired Settlement: [redacted]SEE INITIAL COMPLAINT[redacted]

Consumer

Response:

[redacted], For this complaint I was not given any case number, however my name is

[redacted]

[redacted]

[redacted]

The delivery took place on Jan. 1, 2013 ( I wrote on their invoice they had me sign " All six chairs scratched")

February, photos were taken of some of the damage and later sent

October, Mor employee came to inspect damage

December, submitted [redacted] insurance claim later denied

Business

Response:

February 20, 2014

Revdex.com

4747 Viewridge Suite 200

<st1:place w:st="on"><st1:city w:st="on">San Diego, CA. 92123

RE: Case#[redacted]

Dear [redacted],

First, I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.

We have spoken with [redacted] and arranged to pick up her furniture tomorrow, February 21 and refund her purchase amount. We believe this will resolve her issue.

Once again, I would like to apologize for any inconvenience we may have caused Ms. Miller. If you have any further questions, please do not hesitate to contact me at[redacted]

Sincerely,

Distribution Manager

[redacted] Warehouse

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My issue with Mor Furniture For Less begins in early October. I purchased a couch, and table set. I set the delivery date two weeks away. The sales man did not inform me that the second half of my couch was no longer being made, and that they would be shipping the couch from another state. When confirming delivery, none of this information was given, so on delivery day, only half of the couch came, and my delivery was rescheduled. I awaited patiently. I confirm the next delivery, and have my fiance take off work to wait for the piece to be delivered. It does not come.

I call that evening to find that my delivery has been rescheduled for several weeks later, and I inquire why. I am now notified that my couch is discontinued and has to be shipped from another state, at this point I will not receive my couch until after Thanksgiving. I was also charged for delivery. The current promotion on television was FREE delivery GUARANTEED by Thanksgiving. At this point my delivery is not free and I will not receive it until December 11th. I go to Mor and am offered a 200 gift card in consolation, that was supposed to be mailed to me and arrive by December 11th as well .

I have not yet received this gift card. December 11th comes, my fiance takes off work again, and again, without notice at all, no delivery. I call again to find that my delivery will not come until the 19th. At this point I have waited two months for a couch, have not received it, my fiance has lost three days worth of wages, going to be a fourth, and I have still not received the gift card I was supposed to receive by mail. I call, and return the half of the couch in my home, and asked about the gift card. I am told that the gift card will be reissued and that I will receive it in two weeks.

One month has passed and I still have not received the gift card, but I was going to let it go until they adjusted my bill because of the credit going back to my account because of the return. I received my last billing statement, and they have adjusted the term in which I have to complete payment for the table I kept. I legally signed a contract to pay my bill over the course of 48 months. On my first bill, I was given the 48 moths. Credit was returned to my account, but rather than adjusting my bill to a lower monthly payment, they kept my minimum payment the same and decreased the time I have from 48 months, to 20 months. I did not agree to 20 months. I agreed to 48. At this point it is now illegal. They are now tampering with credit lines. I did not ever sign any papers agreeing to 20 months what so ever, and I should still have 47 months worth of payments, but my minimum payment should have decreased because of a smaller balance. At this point this company has given false advertisement, lost my family three days worth of wages, falsely promised me gift cards, and illegally messed with my credit line. A business such as this should be shut down.Desired Settlement: Because of the wages lost, the gift cards promised and never received, the credit lines being tampered with against my will, and false advertisement, I want Mor Furniture to pay for the rest of what is on my credit card with them in full, along with a 500$ gift card expedited to me, for the hours I have spent dealing with their rude customer service reps, and the stress I have suffered. If these accommodations are not met, I have already met with an attorney, and will file suit.

Business

Response:

RevDex.com

Re: Case ID

# [redacted]

Dear [redacted]

First, I

would like to apologize for any inconvenience we may have caused [redacted]r. It

is always our goal to ensure that our valued customers have a positive

experience with us.

[redacted] purchased furniture on 10/29/13 from our store at [redacted]

. She selected a dining set and a living room set and chose to finance through

[redacted] utilizing our current special of interest free financing until

2017. As one piece was not in stock at the time , [redacted] agreed to have a

partial delivery. Once the dining set and partial sofa set was delivered, we

were informed that the sofa set that was selected was no longer available and

we could not fulfill the order as promised. Although we attempted to fill her

order through other avenues, we ultimately had to let her know that because we

could not complete her order we would pick up the already delivered partial and

void the open order that contained the unobtainable portion and credit her

finance account. In addition, for her inconvenience we would issue her a gift

certificate in the amount of $200 for any future purchase from any one of our

MOR locations.

I spoke to

[redacted] today to personally apologize for her inconvenience and to let

her know that we have re issued the gift certificate to her. She was pleased

that we took her concerns seriously and completely satisfied with our

conversation I also told her that I would take personal care of her when she

came to use her certificate and she thanked me for bringing this matter to a

satisfactory conclusion.

Once again,

I would like to apologize for any inconvenience we may have caused [redacted] If you have any further

questions, please do not hesitate to contact me at [redacted]

Sincerely,

[redacted]

General

Manager [redacted]

Mor

Furniture For Less

Review: The company sale's person had turn my info over to the credit manager[redacted] not for sure of his name but know his face) . He then told me that almost everyone is approve for in store credit. and he could help build my credit if I was to apply for the credit. I told him the the terms of finance an $199.99 dollar Item was not what I wanted to do. I then said to him I am not instead that I had put all of my personal information on the sale slip like [redacted] the sale man told me too that he should give it back to me. That is when the credit Manager told me not to worry he would take care of it. I said you should tear it up or shred it. I don't need to finance for the mattress and I don't want credit. I Thank him. On September 30,2013 I got a letter from [redacted] . Thank Me for my application for credit. This company sales rep took my information and ran a credit check . This is unauthorized use of my social security number. I am not sure if this is company policy . or this is the way the managers run this store . I took the company at it's good faith when I saw them on T.V. How many time has Mor Furniture violate a customers trust or is it just the employee who feel that when they have your info it is a free for all. I gave my information trusting the company and it's employees. I do want to be a victim of I.D. theft from a trusted company or its reps.Desired Settlement: I would like to have the hit taken off my report. this hit to my credit cause my score to drop. I would like to have an written apology. I would like to know if this is a company policy to run a person info (S.S. number) after the customer tells the company/sales person they don't a line of credit.

Business

Response:

November 8, 2013

The Revdex.com

Re: [redacted]

Dear [redacted]

This letter is in response to the letter that [redacted] wrote regarding his experience in my [redacted] Showroom.

First, we would like to apologize to [redacted] for any inconvenience we may have caused her. It is our goal to provide world class customer service to each and every customer, but it seems we fell short in this particular case. I spoke to [redacted] and apologized for her unpleasant experience with our sales staff. I let her know that her experience is definitely not typical of a “Mor” experience and assured her that I would handle any and all employee issues.

There was some confusion in the whole process, she filled out a credit application and signed it. We ran her credit; she was passed on by [redacted]. We offered her our in-house financing, that’s when she spoke with the second agent. She passed on our in-house program and then she said she didn’t want to be run anymore thru [redacted] but that was the first step. [redacted] acknowledges that she did fill out the application but she is upset we didn’t re-emphasize that she was giving us consent to run her credit.

Again, we apologize for any inconvenience we have caused [redacted]. Please feel free to contact me with any questions at [redacted].

Sincerely,

Showroom Manager

Mor Furniture

Review: On 12/2/2012, I purchased both a couch and an entertainment center from Mor Furniture for Less. Delivery of the original items was in the promised time frame, however, unlike the statement on the company's website, "If you pick up your product you will have to assemble it yourself. If you have your product delivered it will be assembled for you," the furniture was not assembled by their delivery personnel. Since the delivery date, two pieces of the four piece entertainment center had to be replaced due to damage during shipping. Then in March of 2013, I went to turn on the internal power supply of the unit for the first time. The first time I turned it on, it flipped the power breaker. After resetting the breaker I tried turning the power supply on again and it began to spark internally and give off smoke. A service call was placed on 3/11/13 (3rd telephone interaction) and on 3/17/13 a repair technician came to inspect the unit. Upon opening the back of the entertainment center the power supply wires were frayed and the technician stated, "it looks like a mouse chewed on this in the storage unit or something." Despite my efforts to inform the customer service representative of the part in question that was damaged, the service technician did not have a replacement with him and stated he would have to order it. Given a 4-6 week time frame for replacement, I let 2 months pass and called customer service again (4th telephone interaction) on 5/14/13. At this time, they said they still did not have the part and they would check with their parts department on it. Two more weeks pass and I called customer service again (5th telephone interaction) on 5/31/13, this time they transferred me directly to the parts department and upon speaking to an employee there I found out that the original service technician that came out on 3/17/13 no longer worked for the company and better yet that the replacement power supply unit had never been ordered. They said it would take around 4 weeks and that they would order the part as soon as they got off the telephone with me. I allowed time to pass until I called once again (6th telephone interaction) on 7/8/13 and talked to I believe a gentleman named [redacted], a customer service representative. I asked three distinct questions and again got the run around. 1) He checked with the parts department and was not able to find anyone that knew about the part order 2) I asked if there was any sort of discount that could be applied to my original bill due to 7 months of hassle and if not that I would like to return the unit. He said neither of those was possible. 3) Finally, I asked for the manager. He said that no manager was available at that time and that he would have one call me on 7/9/13. It is now 7/10/13 and I have still received no call.Desired Settlement: 1) Repair of the unit in a timely manner

2) Reimbursement for time spent resolving this issue, self assembly of the entertainment unit despite delivery of the furniture, and services not delivered (assembly of the unit and replacement of the power supply).

Business

Response:

July 24, 2013

Revdex.com

Ref: [redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving your letter

I contacted [redacted] and have arranged for a technician to go out and

make the necessary repairs to his entertainment center. Should the technician be unable to repair the

product, we will explore other options.

Once again, I would like to

apologize for all the inconvenience we have caused [redacted]. If you have any further questions, please do

not hesitate to contact me at [redacted].

Sincerely,

[redacted] Warehouse

Mor Furniture for Less

Business

Response:

July

29, 2013

RevDex.com

Re:

Case # [redacted]

Dear

[redacted],

First,

I would like to apologize to [redacted], for any inconvenience we

may have caused them. It is always our

goal to ensure that our valued customers have a positive experience with

us.

After

reviewing this case and speaking with [redacted], we have agreed to

replace the entertainment cart that has the necessary electrical components

needed to resolve the existing issue with the lighting system. We have also

agreed to refund the delivery fee of $220.00.

It is my understanding that the [redacted] are satisfied and feel the

matter has been resolved.

Once again, we apologize for

any inconvenience we may have caused [redacted]. If you have any further questions, please do

not hesitate to contact me at [redacted]

Sincerely,

Warehouse

Manager

Mor

Furniture for less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I went in to look at furniture and asked the sales person to price out a bunk bed and desk for me. He collected a lot of information from me and had me sign some forms and said the transaction was ready to go through but would not go through until I authorized it and showed me a form on the computer that still needed to be filled out. I went home, showed pictures to my family and decied the desk was too small. Then several weeks later I received a Mor credit card (that I did not request), I did not finalize any payment information . Then I received a call from a delivery person for delivery on this bed I did not order.Desired Settlement: I want Mor to retract this credit card they issued me, retract all supposed contracts and to be punished for doing this.

Business

Response:

October 25,

2013

Revdex.com

Re: [redacted]

First, I

would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

I contacted

[redacted] to discuss her concerns 10-20-13. On October 20, 2013 I voided her

sale, and explained how she can close her MOR Furniture credit line. [redacted]

is completely satisfied at this time.

Sincerely,

xxxx xxxxxxx

Mor

Furniture for Less

Review: On July 20, 2013 we purchased an I Comfort mattress set (Inception Set California King) from Mor Furniture in [redacted]- it was delivered on 7/21/13. We have had the set for less than 2 months and it has already started to breakdown. On one side the mattress has shifted and it feels as though you are rolling off one side when laying down and than the other side feels as though it is not giving the support all over. We contacted the store via phone about a week ago and they said we had 120 days to come in and switch out to a mattress set of our choosing (price did not matter) The difference in price was supposed to be refunded. We went into the store yesterday 9/13/13 to ask for a more suitable set that would meet our expectations. They had the original sales Rep [redacted] try to handle the transaction. He kept trying to upsell us despite our attempts to get a certain set. He finally went to do the paperwork and came back after having us sit for over a half an hour waiting. Instead of getting the proper refund and full set-- he stated that we had to keep the box springs and only get the new Mattress Top-- the listed price for both pieces was less than $900 instead of the $2699 price of the first set (defective set) that we purchased). He stated that we would only be getting a refund of $819.85. This would mean we would be paying over $1800 for a mattress top who's listed price for the set was less than $900. We would be paying double the price for the new set. None of this was stated in the contract and we did not feel as though that was appropriate or fair business. We spent an hour and a half trying to get the new set and still left dissatisfied and feeling like we were being ripped off.Desired Settlement: We are no longer comfortable with dealing with Mor Furniture to get a new Mattress set and so we would like to get a full refund and have them pick up the original set so that we can go somewhere else to make a purchase. If that can't happen that would like to get the proper full credit and replace the mattress set with the one we were going to exchange yesterday. We no longer want to deal with Mr [redacted] for this transaction.

Business

Response:

Sep 29, 2013

Revdex.com

Attn: [redacted]

RE: Case #[redacted]

Dear [redacted]r,

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

I have personally contacted [redacted] concerning her experience; we have exchanged her full mattress set

as desired. .

Again, we apologize for any

inconvenience we may have caused [redacted].

If I can be of further assistance, please feel free to contact me at [redacted].

Sincerely,

[redacted]

Showroom Manager

Mor Furniture

Review: We been looking to purchase a tempur-pedic mattress for some time now. We decided to stop by on 8-1-2013 to take a look at what deals they got going on, as we walked in to the store we got greeted by salesperson [redacted] we then went to look at the mattress, he told us about the current promotions such as 0% apr till 1-1-2019 and free pillows, free mattress cover and free sheets.

We looked at different mattress soft ones and firm ones, we decided we wanted to Waite and talk about it at home, he kept talking to us and told us that we can buy it and if we didn't like it that we where able to switch it for another one, we still said that we wanted to talk about it more at home, as we where heading to the front he asked if we wanted to open a credit card just to find out how much we where approved for that way we know how much we where able to spend, we decided to go ahead and try it, we got approved so then the sales associated took us back to see the mattress and convinced us to buy , we decided to buy the firm mattress and the adjustable base but wasn't sure between the adjustable base or the adjustable/massage base, he said that it would not be no problem exchanging it if we change our minds on the mattress or the base.

We went ahead and purchase the firm mattress and the adjustable base just because he said that if we weren't happy we were able to exchange for the other. 2 weeks went by and we didn't like the mattress it was too firm, we went to the store and talked to [redacted] and told him that we wanted to change the mattres for a softer one and the massage/adjustable base, he said no problem the only thing is that you have to keep it for at least 30 days. So we waited till 9-4-13 and went in to the store again and talked to [redacted], this time [redacted] said that we can exchange the mattress but not the base, that we were stuck with the base.

I asked [redacted] to talk to management so they can exchange but manager [redacted] refute to exchange simply said that base cannot be exchange only mattress, by this time we been in the store for about an hour half, [redacted] goes and helps another customer and left [redacted] talking to us.... We where very frustrated and all we wanted is to get the softer mattress and the massage/adjustable base. And I'm very disappointed on manager [redacted] because he said that he's not able to help us and said "you can call my boss" so I got he's boss card and left store very disappointed.......Desired Settlement: All we want is the softer mattress with the massage /adjustable base, I understand that is more money for this upgrade and was ok with paying the difference, but at this point I want exchange and also compensation.

Business

Response:

September 20, 2013

Revdex.com

Attn: [redacted]

RE: Case #[redacted]r

Dear [redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted]r. It is always our goal to ensure that our

valued customers have a positive experience with us.

We arranged with [redacted] to exchange his mattress

with an upgrade. He indicated that this has resolved the matter and he is

satisfied.

Again, we apologize for any

inconvenience we may have caused [redacted].

If I can be of further assistance, please feel free to contact me at [redacted]

Sincerely,

General Manager

Mor Furniture for Less