Morell Bilingual Settlements

Hello ,Thank you for contacting us.Your refund was issued on 7/28/2017, please allow 1-business days for these funds to process back on to your account.If you have any questions, please do not hesitate to contact us.Buy Auto Parts Customer ServiceCobra Way | San Diego, CA 92121T 800-241-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will be contacting my attorney They leave me no choice They are advertising Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business gave me a refund for the part but they gave it to me minus the supposed cost of shipping which was more than $even though I have them recorded on a phone call claiming they would pay 100% of the shipping cost to return the productTotally dissatisfied with this nightmare of a businessThey don't make money by selling parts but rather by overcharging people on shipping cost Regards, [redacted]

HI ***, Thanks for responding so quickly***, who replied to me by email refusing to return my deposit, is an employee of BuyAutoParts.comHis profile and picture is readily available on BuyAutoParts.com website See attachments for email correspondence with ***Thanks, [redacted]

Mrs [redacted] ,I would like to apologize for the problem encountered with our companyWe take pride in trying to satisfy every customerAfter reviewing your order, it looks like you were never charged for a next day air serviceFurther, if a part is ordered at 5pm on Friday via next day service, this is past our shipping cutoff time and will not go out until the following MondayWith this being said, we would still like to help you outPlease give me a call at the number below and I would be more than happy to try and come to a resolution with you.Regards, [redacted] **Customer Service Supervisor###-###-####

Hello Mr [redacted] , I apologize for the problems you have encountered with our company Per your request, we'd be more than happy to refund the remaining $ Please give us a call at 800-241- I have notated your file so any customer service representative can issue the remaining funds.Regards, [redacted] G.Customer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] How much discount are the offering

Hello We would be more than happy to assist you with your replacementSimply call our customer service line at 800-241-between 6am-5pm Pacific Standard TimeYour cr is C- [redacted] Regards, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello We would be more than happy to assist you with your returnSimply call our customer service line at 800-241-between 6am-5pm Pacific Standard TimeYour cr is C- [redacted] Regards, Buy Auto Parts Customer ServiceCobra Way | San Diego, CA 92121T 800-241-

Hello [redacted] ***,I would like to apologize for the problems encountered with our companyWe take great pride in offering complete customer satisfaction and serviceAfter reviewing your file, we would be happy to assist you with the problemAlthough we normally don't take back an installed part, we will make an exception in your casePlease ship the defective part back to Cobra Way San Diego, CA Once the part has been received and checked in, we will issue a complete refund of $If you have any further questions, please call me at 800-241-Regards, [redacted] Customer Service Supervisor

Mrs. [redacted] ,I would like to apologize for your recent experience with our company. We take great pride in providing complete satisfaction to each customer. In your situation, there was an inventory mistake made due to a technical error. We were under the impression the parts were available and ready... to sell. We DO NOT charge customers cards without confirming parts are in stock. If a part is not available, we either call or email the customer to inform them of the situation. We wait to hear from the customer before taking any further action. In your case, we were under the impression the parts were in stock and ready to ship. The inventory discrepancy was not realized until your phone call. I can assure you, this is not how things normally work. I am sorry for your recent experience and hope you give us another opportunity to earn your business back.Regards,***Customer Service Supervisor###-###-####

Hello,Per policy, once a part is installed, it becomes a warranty issueWe do not take back installed parts for a refundPlease give us a call at 800-241-We'd be more than happy to try and come to an amicable resolutionRegards, [redacted] **Customer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below yes I got my money back but where is it ok for a company to keep a part for over a week and not refund the money? I was unable to fix my car and had to use a rental car because you would not refund my money promptlyEvery time I called it was pushed back farther and fartherThis is not acceptable business practice and I am not happy Regards, [redacted]

I would like to apologize for the problems encountered with the part purchased from usAlthough policy states we do not take back installed parts, we are willing to make an exception in your casePlease give us a call at the number below to set up a return and refund, Regards,*** **Customer Service Supervisor###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] No there deal is $dollars off maybe $but wasn't for sure that they would do that the turbocharge was -days out of warranty it took several day to get her then a few day for shop to put it on the truck so if you figure those days the warranty balances out and any other company I have ever deal with replace because the warranty being so close Thanks [redacted]

Mr***,As previously stated, we came to a resolution to fix the problem with the turboPer policy, under no circumstances do we cover labor.Regards, [redacted] **Customer Service Supervisor

Hello [redacted] ,Per your discussion with one of our supervisors, you have been issued a store credit of $You have one year from the date of issuance to use the creditIf you have any further questions, please give us a call at the number belowRegards, [redacted] *.Customer Service Supervisor [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Hello, If you'd like to send your part back, please call us at 800-241-Once your part has been received and checked in, we will issue a refund. Regards, *** ** Customer Service Supervisor