Morell Bilingual Settlements

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The parts was not installed when I called about the issueI stated to the representative that the parts did not match and it would cost me in labor to because that was the cost for the Mechanic to pull the part to compare or match up the parts, and the mechanic evening call the Shock manufacture for install instruction is how they found out that the parts was not OEM, but after markevening if I return the parts, I will be out of dollars and it would cost me additional plus in labor to install OEM partsMy old shocks was no good to put back on the truck This matter is not resolvedWhat is my legal right and what legal action can I use to get this resolved, because I am not going to pay combine total of to get the OEM parts put onThe company need to take ownership of this issue and resolve it.Regards, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Mr [redacted] ,You purchased said parts from us on 11/2/via our websiteYou received the parts and realized they were incorrectPer the description on the site, you ordered headlights for a vehicle WITH HID HEADLIGHTSYour vehicle does not have HID headlightsAt no point in time did you speak to a rep to confirm you were ordering the correct partSince this was a mistake on your end, you would normally have to pay a 15% restocking fee and original shipping costOn 12/7/you spoke a manager who agreed to meet you in the middle and waive the 15% restocking feeUnder the above circumstances, the refund already issued on 12/16/is the best we can do.Return Policy:BuyAutoParts.com parts are returnable provided they have not been installed, used or damaged and are returned within days of purchaseYou will lose shipping (actual shipping charges if you received free shipping) and there will be a Restocking Fee of 15% ($minimum) on ALL returned partsPlease print out the return form for return specifics and include in the boxParts returned as used or incomplete, or parts returned to a different address will receive no refundParts returned after days will not be refunded Regards, [redacted] **Customer Service Supervisor

Hello [redacted] , It looks like you $refund was completed on March 23rd under paypal transaction [redacted] If there are any further problems, please give us a call at [redacted] Thanks, [redacted] *Customer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Re*ards, [redacted] ***

Mr [redacted] , As previously stated, please give us a callWe are more than willing to workout a return of some type and help you out You must contact us so we can cover shipping and set up the returnRegards, [redacted] **Customer Service Supervisor

Hello Mr [redacted] ,The description states the part is for vehicles with the autoride systemThey are replacement parts witch fit just like the OEMWith this being said, we are more than happy to take back the parts for a FULL REFUNDPlease give us a call at 800-241-and we will send you a prepaid return shipping label.There is nothing we can do in regard to time or laborPlease see our warranty policy belowYou can also find it on our website via the link http://www.buyautoparts.com/warranty.htm Legal Version We warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoiceIt begins from the date purchasedThis warranty does not apply to parts unless the installation instructions are followed in their entiretyIf instructions are not available the work should be performed by a licensed mechanic This warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto partSpecifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABORThis warranty covers fixing or replacing the part onlyThis warranty is offered only to the original purchaser of the partThis warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than usYour warranty will be null and void if the part fails due to improper installationIf the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoiceYour dated invoice will establish your eligibility for the warrantyWe will, at our option, replace or repair the part free of charge and return it to you postage prepaid If the terms of a warranty which are agreed upon between a customer and a representative of BuyAutoParts.com for an order placed over the phone differ from the standard warranties available for a part for purchase on BuyAutoParts.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are binding THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLYTHERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOFTHE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE THOSE STATED HEREINWE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD

[redacted] ,As previously stated, the part is out of warrantyThere is a year parts warranty associated with this partYou purchased the part on the part on 10/30/and contacted us on 11/23/This is out of the warranty periodWith this being said, we are still willing to give you a discount on the partRegards, [redacted] **Customer Service Supervisor [redacted]

[redacted] ***,In order to proceed with any type of refund, we need the compressor backIt is common practice to get an item back before issuing a refundIf you return the compressor back to us, we would be more than happy to issue a refund.Regards, [redacted] Customer Service Supervisor

Hello, It looks like the $refund was completed on 6/28/Please allow 5-business days for it to appear in your accountIf you have any questions, please give us a call at 800-241-Regards, [redacted] Customer Service Supervisor

Hello ,Thank you for contacting us.Your refund was issued on 8/25/2017, please allow 2-business days for these funds to process back on to your account.If you have any questions, please do not hesitate to contact usPlease reference your customer ID number C- [redacted] when you call in.Buy Auto Parts Customer ServiceCobra Way | San Diego, CA 92121T 800-241-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not want an in-store credit I would like a refund I think I stated that pretty clearly in my complaint If the business policy is a 15% restocking fee then so be it Perhaps the person who responded ( [redacted] *.) could go ahead an do that for me? I would prefer not to talk with the BuyAutoParts.com customer service, they are not very nice Sincerely, [redacted]

Hello,We apologize for the inconvenience of getting a defective partWe stand behind our part warranty and will be glad to work with you on getting a replacementPlease contact our customer service department so they can go over this process with you, as this is something we’re unable to do through E-Mail exchangeWe're available Monday - Friday 9AM - 8PM Eastern Standard TimePlease reference your customer ID number C- [redacted] when you call inBest Regards,Buy Auto Parts Customer ServiceCobra Way | San Diego, CA 92121T 800-241-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and recommend that their business activity of stating that merchandise is available for shipping, when they know it is not, to entice customers to submit funds is unacceptable They refunded my money only after telephone calls and a compliant to your organization My business with this company is finished now and forever Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am not resolved with this response because the auto parts store in this instance was both the retailer of the the product as well as the manufacturerThe part was branded with their BuyAutoParts logo and is being sold as a proprietary productThis is not only an issue of horrendous customer service but also the sale of defective merchandise that they manufacture or have manufactured under the auspicious of being their OWN product with their companies name appearing on the itemThey have represented to me that after the third shock they sent me they quarantined the remaining shocks but quality control should not have occurred in my shop but on their endI am not the testing ground for their product nor shall I be placed in a financial loss because they choose not once but three times to make me suchI need to be reimbursed for my real monetary loss as a consequence of their own proprietary product [redacted] BTW was the person who offered me a $credit with them after I had suffered a loss of $plus quite literally hours of my time dealing with them as a companyI want the $reimbursed to me and they can find another facility to test their productsI would advise they inform any such other company that they will be placed in a similar position as a TESTER before sending their productQuality control belongs on the manufacturers end not the users or installers [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello [redacted] ,I would like to appologize for problems you've encountered with our companyAfter reviewing your circumstances, I have agreed to issue you a $refund for the next day service Please allow 3-business days for it to post to your account.Regards, [redacted] **Customer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear [redacted] **, I was indeed given a refund, but it was NOT due to an “exception.” I was given a refund because the AC Compressor that your company sent to me was defective and it states in your contract that “We warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoice.” Since the part was not free from defects I was given a refund Set aside from the refund of the defective AC Compressor, the matter at hand involves the damage that was done to my condenser due to your defective AC Compressor I feel that the company has a moral responsibility to compensate for damages that their parts essentially were the cause of You claim that your part is of “premium quality" – IT IS NOT You claim that your parts are "built for trouble-free ownership” – IT IS NOT as I have had troubles from the start You claim that your part is “100% visually inspected and quality tested.” – IT IS NOT because if it were I would not have received a defective part And finally your company claims that your part is “backed by our 100% satisfaction guarantee" – really? Well, IT IS NOT Again if it were I would not be going through this song and dance with you Your company makes all these claims to warrant sales and then your company doesn’t own up to them when something really bad actually occurs Your company should refund me the money that was spent on the condenser repair as it would not have occurred if it wasn’t for your defective AC Compressor I also feel that other consumers should be aware of your claims/advertising that you label your parts, as it is all inaccurate Consumers should do a Google search on your company and look up reviews on other sitesA little research could go a long way - hopefully they will make the right decision and choose to purchase elsewhere Regards, [redacted]

Hello Mr. [redacted] , We would be more than happy to assist you with your return. Simple call our customer service line at ###-###-#### between 6am-5pm pacific standard time. Your cr is C- [redacted] . Regards, [redacted] **Customer Service Supervisor

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The parts was not installed when I called about the issueI stated to the representative that the parts did not match and it would cost me in labor to because that was the cost for the Mechanic to pull the part to compare or match up the parts, and the mechanic evening call the Shock manufacture for install instruction is how they found out that the parts was not OEM, but after markevening if I return the parts, I will be out of dollars and it would cost me additional plus in labor to install OEM partsMy old shocks was no good to put back on the truck This matter is not resolvedWhat is my legal right and what legal action can I use to get this resolved, because I am not going to pay combine total of to get the OEM parts put onThe company need to take ownership of this issue and resolve it.Regards, [redacted] 10/24/ Complaint ordered parts, they shipped the wrong partsthey have refused to pay return shipping which is guaranteed in their advertising Desired Resolution refund purchased price and return shipping Consumer Business Dialog