Change my Auto Insurance policy on 4/26/and my new billing started 4/28/I informed my agent I could wait the two days to pick up my new car so I didn't get any crazy fees.My agent said it would only be about $to $dollars because it was only for two daysState Farm ended up charging me $for two days of coverageMy policy is for $a monthI was on the phone for over two hours and no one at State Farm could tell me what the &charge was fromFinally a complaint agent talked to me and all he could say was it was a policy change charge
Agent, Scott Rivers has refused to issue a compensation/refund check for a claim that should have been resolved over already as stated by State Farms
On Aug.- Sept., 2017, in which the insured party was declared 100% responsible for the repair/total of my vehicle
The claim process is seemingly unprofessional, they have provided inconsistent information, delayed payments and refuse to answer questionsAfter the work was completed they took five days to review the estimate and release the checkMy adjuster refused to answer calls, Pertinent questions concerning loss of use and depreciation State Farm adjuster requested that I reach out to contractors and involved insurance companies to obtain information rather than reach out to them themselves
I obtained insurance from State Farm in March
The auto policy covered myself (Jeep) and my son (Volvo) and both of our autos, total cost was @ $for one policy, which I would be billed for monthlyI paid this amount on a month to month basis (did not sign up for recurring payment) in March and in April
Several weeks later I was contacted in order for State Farm to get my son?s DL information which I had already provided
Last week I received a bill from State Farm in the amount of $
I contacted State Farm in regards to my bill, due to not being notified of a rate increaseI was advised of the following reasons:
- State Farm had listed my son as an owner of the Volvo, not a driverInsurance was increased once information was changed which I was not advised of
- State Farm had billed my son separately and had attempted to contact him when he failed to pay insurance (even though I had signed up for ONE policy to cover us both that I would pay)
o State Farm had t
My truck has caused catastrophic engine failure after Hurricane Harvey they sent my truck to a shop to have it inspected had to pay $2,for Diagnostics just to determine that there was more trouble in the lower part of the motor and it would be another to $5,to Diagnostics to see if the water caused the damage all of which I am liable for no way for me to pay the four or $5,to have it diagnosed so I am stuck with a truck that will not work because of a flood and still owe money on it and owe a shop an extra Grand on top of it for a half of a diagnostics for the insurance company truck still not covered because I won't pay the extra to have the rest diagnost to see if it's the water
I cancelled the life policy with Courtney Glover on 06/14/and was told that the cash value and check to be issued would be in the amount of $ I also verified with the Life Insurance department on 06/22/that we would get what we would paid plus interest for a policy that was issued on
I understand the agent being upset at time of my call and aggravated with the cancelllation but that does not justify mistakes like these This is hard earned money and business is business, if there were any service charges they should have disclosed it in either calls If there was a service charge I dont believe it would be in the amount of $leaving me with only $which is the check I just received The Office I dealt with is Tina Glover-State Farm Richlands Hwy., Ste 7, Jacksonville, NC All I want is my full refund that I am entitled to and finish business with State Farm this is not the way to do business and we have had State Farm for years, but ce
WORST NEIGHBOR EVER!! If you so happen to choose State Farm, stay away from this branch/agentWithout having any accidents, tickets, or anything somehow my premium kept going up every couple of monthsHere is the kicker, NO ONE from the office called to even tell me there would be an increaseIt got to a point where I had to pay month to month just to make sure they were not increasing my premium
I was involved in an accident (other drivers fault) so I called my supposed to be agent that night and of course they did not answerSo first thing in the morning I called and no one picked up for a whole hour as I was just simply trying to keep them informed on the accident, and what to do going forward since it was deemed the other drivers faultI never received a phone call back that day, nor that weekI just had to call the 1-number and file a claim
I NEVER heard from my agent for monthsMy accident occurred in May and Mr***'s office finally decides to call in m
I have been with state farm insurance with many years on my auto and two of my grandchildren in then add my home in and in someone broke into our barn and stole 3,worth of things and then in April of this year a a tornado hit us and the insurance adjuster came out and put in an estimated 50,in damage now they are cancelling my home owners insurance because of the claims I feel that isn't right because we didn't ask for either to happen both of them were out of our control especially the tornado, we couldn't not prevent that in any way I am on a fixed income and my ex- husband which I live with has under social security I understand that 50,is a lot of money to pay out but it took it all to repair the damages, they said claims in years is a higher frequency than presented by the higher Kentucky policy holderAgain I feel this is unfair to us because it was something that we didn't ask for
On Feb 22, we received a letter from State Farm about them deciding not to renew our policy my car ends in April and my wifes in July On account we have renters insurance as wellWell the whole reason states because of an accident in nov and aug 2017, of which either were our faultAnd the last one we did not even go through insurance to fix the car we simply called them to notify of the accident and didn't even use our policy because the damages cost less than our deductibleWe have been customers for over years maybe longer and to just drop someone who has been a loyal customer for that number of years is very unprofessional and unfair practiceWe pay every month have never missed payments and to get treated like this is very sadI contacted my local agent who put in a an appeal to keep us as a customer and they still denied it We need some sort of explanation and resolution
State Farm is a horrible company to be insured with We were with them for over years and after I got into a car wreck they kicked us off of their policy for having to pay for the damage Their claims department took over a month to process the claim and then fought us when it came time to pay the bank*** *** is nice to your face and will tell you that he will help but then he won't and claims that it's policy and he can't help
They decided not to pursue subrogation on an accident my wife was not at fault for (witness statement and police incident statement) Claimed they didn't pursue because no witness and no police report! Raised my rates and claimed that my new address in Menifee (Built 2013) cost more to cover than old in Hemet (Built - it was the ghetto!) State Farm is very deceitful and I am switching I wish I would have done this a long time ago
I sold my home 2/15/and cancelled my policy, it still shows active todayThey stated they had a system issue where it kicked out my cancellation and they were working on itThis is delaying my refund for the year policy I paid for at the time of serviceBecause nobody can give me an answer I cancelled my autos, new renters and personal articles policy with themThey are stating it will take days to cancel my personal articles policyI had been a customer for over 10+ years and this is the way they treat their customers by delaying and stallingThe agents are great but the corporation and underwriting department are awfulI filed a complaint with the State Insurance Commissioners officeYour policy should cancel the day you cancel it, not when they feel like canceling it My home owners policy was in Oklahoma and the rest were in Wisconsin
There is an absolute disconnect between the 24hr service and the local officesI’ve had nothing but issues for the last year with the lack of communication and unprofessionalism of this companyIt’s ridiculous that I have to jump through hoops and play phone tag to even get the most simplistic answersOne of our vehicles was totaled January 5th The vehicle was totaled and removed from the policy causing the policy and insurance payment to go out for that month the next month they added it back without notifying me causing it to be more againWhen the car was removed on the 9th by use from the policy (hence it was removed for my January payment and brought back to the 171.91) then they re add it with out notifying me(for a vehicle that is totaled and no longer in service) and try to say it was to save me moneyAdding a $car insurance payment to a car that is no longer in service IS NOT saving anyone money This is my second time filing complaint for the lack of business ethi
Company wrote and billed me for a policy that I did not request for a person that did not reside at my residence I made over calls to the agency requesting Jeff *** return my call I have not heard from Jeff They final refunded the policy to the wrong person and not to me twice They still have not resolved the issue
State Farms Insurances is one of the worst insurances companies out in the marketI submitted a claim on January 27, against one of their policy holders and as of today, March 11, they have provide me with four different settlements of total loss because they have made "mistakes" on all of the calculationsEvery time I try to accept an offer they come up with a different lower settlement offer because they "forgot to include some," and when I try to question their numbers they don't have a clue how they got itThe employees and management are very incompetentDON'T USE STATE FARM INSURANCETHEY ARE CARELESS, UNRELIABLE, AND VERY INCOMPETENT
AGENT LIED AND CHEATED TO TRICK INDIVIDUALS INTO THINKING THEY HAD LONGER THAN YEARS TO CLOSE A CLAIMBY THE TIME, THE INDIVIDUAL WAS AWARE OF THE SITUATION THE AGENT HAD "MISTAKENLY" FORGOT TO FOLLOW UP OR TAKE NOTES ON THE SPECIFIC CLAIM
Cancelled my State Farm car insuranceThey deducted money from my accountIt will take three weeks for me to receive my money backSTAY AWAY from State FarmAlso, worst customer service when I was in a fender bender last yearSTAY AWAY from State Farm
uhaul moving truck hit and destroyed my air conditioner on the wall of my second floor apartment,
the one that replaced it blows out foul oder and is noiseycontrols are on the left , should be on the right
I've a state farm auto insurance policy for or so yearsI had an accident on 05/03/and the claim was filedIn brief, the first call state farm made was that the car was repairableThereafter they made a second call after few days and told me that after second evaluation the car is a total loss and I accepted itSo they sent the the check and documents to my local insurance agent where I where I went and picked up my check and gave her my car title and signed as instructedI was on the way to the bank to deposit the check and state farm calls me saying, the car is repairable so we will not pay you the money and we will put the payment on hold/stop because they have to pay me ~15K & the body shop ~10K as they started the repair which is too muchThey processed the total loss of my car and told me to give back the rental vehicle soon so I started looking at other cars to buyAt this point, they stopped my payment on the check I deposited and the title is with the insuran
They canceled my insurance policy, I am calling to investigate by the resume to take the phone and when I leave message they do not respond
I received early this year a letter stating that my insurance policy is cancelledI have been with this company for yearsI had an accident this year and they decide to cancel my insurance without enough timeI wanted to talk to them and understand what is the reason but they never answer the phone
Change my Auto Insurance policy on 4/26/and my new billing started 4/28/I informed my agent I could wait the two days to pick up my new car so I didn't get any crazy fees.My agent said it would only be about $to $dollars because it was only for two daysState Farm ended up charging me $for two days of coverageMy policy is for $a monthI was on the phone for over two hours and no one at State Farm could tell me what the &charge was fromFinally a complaint agent talked to me and all he could say was it was a policy change charge
Agent, Scott Rivers has refused to issue a compensation/refund check for a claim that should have been resolved over already as stated by State Farms
On Aug.- Sept., 2017, in which the insured party was declared 100% responsible for the repair/total of my vehicle
The claim process is seemingly unprofessional, they have provided inconsistent information, delayed payments and refuse to answer questionsAfter the work was completed they took five days to review the estimate and release the checkMy adjuster refused to answer calls, Pertinent questions concerning loss of use and depreciation State Farm adjuster requested that I reach out to contractors and involved insurance companies to obtain information rather than reach out to them themselves
I obtained insurance from State Farm in March
The auto policy covered myself (Jeep) and my son (Volvo) and both of our autos, total cost was @ $for one policy, which I would be billed for monthlyI paid this amount on a month to month basis (did not sign up for recurring payment) in March and in April
Several weeks later I was contacted in order for State Farm to get my son?s DL information which I had already provided
Last week I received a bill from State Farm in the amount of $
I contacted State Farm in regards to my bill, due to not being notified of a rate increaseI was advised of the following reasons:
- State Farm had listed my son as an owner of the Volvo, not a driverInsurance was increased once information was changed which I was not advised of
- State Farm had billed my son separately and had attempted to contact him when he failed to pay insurance (even though I had signed up for ONE policy to cover us both that I would pay)
o State Farm had t
My truck has caused catastrophic engine failure after Hurricane Harvey they sent my truck to a shop to have it inspected had to pay $2,for Diagnostics just to determine that there was more trouble in the lower part of the motor and it would be another to $5,to Diagnostics to see if the water caused the damage all of which I am liable for no way for me to pay the four or $5,to have it diagnosed so I am stuck with a truck that will not work because of a flood and still owe money on it and owe a shop an extra Grand on top of it for a half of a diagnostics for the insurance company truck still not covered because I won't pay the extra to have the rest diagnost to see if it's the water
I cancelled the life policy with Courtney Glover on 06/14/and was told that the cash value and check to be issued would be in the amount of $ I also verified with the Life Insurance department on 06/22/that we would get what we would paid plus interest for a policy that was issued on
I understand the agent being upset at time of my call and aggravated with the cancelllation but that does not justify mistakes like these This is hard earned money and business is business, if there were any service charges they should have disclosed it in either calls If there was a service charge I dont believe it would be in the amount of $leaving me with only $which is the check I just received The Office I dealt with is Tina Glover-State Farm Richlands Hwy., Ste 7, Jacksonville, NC All I want is my full refund that I am entitled to and finish business with State Farm this is not the way to do business and we have had State Farm for years, but ce
WORST NEIGHBOR EVER!! If you so happen to choose State Farm, stay away from this branch/agentWithout having any accidents, tickets, or anything somehow my premium kept going up every couple of monthsHere is the kicker, NO ONE from the office called to even tell me there would be an increaseIt got to a point where I had to pay month to month just to make sure they were not increasing my premium
I was involved in an accident (other drivers fault) so I called my supposed to be agent that night and of course they did not answerSo first thing in the morning I called and no one picked up for a whole hour as I was just simply trying to keep them informed on the accident, and what to do going forward since it was deemed the other drivers faultI never received a phone call back that day, nor that weekI just had to call the 1-number and file a claim
I NEVER heard from my agent for monthsMy accident occurred in May and Mr***'s office finally decides to call in m
I have been with state farm insurance with many years on my auto and two of my grandchildren in then add my home in and in someone broke into our barn and stole 3,worth of things and then in April of this year a a tornado hit us and the insurance adjuster came out and put in an estimated 50,in damage now they are cancelling my home owners insurance because of the claims I feel that isn't right because we didn't ask for either to happen both of them were out of our control especially the tornado, we couldn't not prevent that in any way I am on a fixed income and my ex- husband which I live with has under social security I understand that 50,is a lot of money to pay out but it took it all to repair the damages, they said claims in years is a higher frequency than presented by the higher Kentucky policy holderAgain I feel this is unfair to us because it was something that we didn't ask for
On Feb 22, we received a letter from State Farm about them deciding not to renew our policy my car ends in April and my wifes in July On account we have renters insurance as wellWell the whole reason states because of an accident in nov and aug 2017, of which either were our faultAnd the last one we did not even go through insurance to fix the car we simply called them to notify of the accident and didn't even use our policy because the damages cost less than our deductibleWe have been customers for over years maybe longer and to just drop someone who has been a loyal customer for that number of years is very unprofessional and unfair practiceWe pay every month have never missed payments and to get treated like this is very sadI contacted my local agent who put in a an appeal to keep us as a customer and they still denied it We need some sort of explanation and resolution
State Farm is a horrible company to be insured with We were with them for over years and after I got into a car wreck they kicked us off of their policy for having to pay for the damage Their claims department took over a month to process the claim and then fought us when it came time to pay the bank*** *** is nice to your face and will tell you that he will help but then he won't and claims that it's policy and he can't help
They decided not to pursue subrogation on an accident my wife was not at fault for (witness statement and police incident statement) Claimed they didn't pursue because no witness and no police report! Raised my rates and claimed that my new address in Menifee (Built 2013) cost more to cover than old in Hemet (Built - it was the ghetto!) State Farm is very deceitful and I am switching I wish I would have done this a long time ago
I sold my home 2/15/and cancelled my policy, it still shows active todayThey stated they had a system issue where it kicked out my cancellation and they were working on itThis is delaying my refund for the year policy I paid for at the time of serviceBecause nobody can give me an answer I cancelled my autos, new renters and personal articles policy with themThey are stating it will take days to cancel my personal articles policyI had been a customer for over 10+ years and this is the way they treat their customers by delaying and stallingThe agents are great but the corporation and underwriting department are awfulI filed a complaint with the State Insurance Commissioners officeYour policy should cancel the day you cancel it, not when they feel like canceling it My home owners policy was in Oklahoma and the rest were in Wisconsin
There is an absolute disconnect between the 24hr service and the local officesI’ve had nothing but issues for the last year with the lack of communication and unprofessionalism of this companyIt’s ridiculous that I have to jump through hoops and play phone tag to even get the most simplistic answersOne of our vehicles was totaled January 5th The vehicle was totaled and removed from the policy causing the policy and insurance payment to go out for that month the next month they added it back without notifying me causing it to be more againWhen the car was removed on the 9th by use from the policy (hence it was removed for my January payment and brought back to the 171.91) then they re add it with out notifying me(for a vehicle that is totaled and no longer in service) and try to say it was to save me moneyAdding a $car insurance payment to a car that is no longer in service IS NOT saving anyone money This is my second time filing complaint for the lack of business ethi
Company wrote and billed me for a policy that I did not request for a person that did not reside at my residence I made over calls to the agency requesting Jeff *** return my call I have not heard from Jeff They final refunded the policy to the wrong person and not to me twice They still have not resolved the issue
State Farms Insurances is one of the worst insurances companies out in the marketI submitted a claim on January 27, against one of their policy holders and as of today, March 11, they have provide me with four different settlements of total loss because they have made "mistakes" on all of the calculationsEvery time I try to accept an offer they come up with a different lower settlement offer because they "forgot to include some," and when I try to question their numbers they don't have a clue how they got itThe employees and management are very incompetentDON'T USE STATE FARM INSURANCETHEY ARE CARELESS, UNRELIABLE, AND VERY INCOMPETENT
AGENT LIED AND CHEATED TO TRICK INDIVIDUALS INTO THINKING THEY HAD LONGER THAN YEARS TO CLOSE A CLAIMBY THE TIME, THE INDIVIDUAL WAS AWARE OF THE SITUATION THE AGENT HAD "MISTAKENLY" FORGOT TO FOLLOW UP OR TAKE NOTES ON THE SPECIFIC CLAIM
Cancelled my State Farm car insuranceThey deducted money from my accountIt will take three weeks for me to receive my money backSTAY AWAY from State FarmAlso, worst customer service when I was in a fender bender last yearSTAY AWAY from State Farm
uhaul moving truck hit and destroyed my air conditioner on the wall of my second floor apartment,
the one that replaced it blows out foul oder and is noiseycontrols are on the left , should be on the right
I've a state farm auto insurance policy for or so yearsI had an accident on 05/03/and the claim was filedIn brief, the first call state farm made was that the car was repairableThereafter they made a second call after few days and told me that after second evaluation the car is a total loss and I accepted itSo they sent the the check and documents to my local insurance agent where I where I went and picked up my check and gave her my car title and signed as instructedI was on the way to the bank to deposit the check and state farm calls me saying, the car is repairable so we will not pay you the money and we will put the payment on hold/stop because they have to pay me ~15K & the body shop ~10K as they started the repair which is too muchThey processed the total loss of my car and told me to give back the rental vehicle soon so I started looking at other cars to buyAt this point, they stopped my payment on the check I deposited and the title is with the insuran
They canceled my insurance policy, I am calling to investigate by the resume to take the phone and when I leave message they do not respond
I received early this year a letter stating that my insurance policy is cancelledI have been with this company for yearsI had an accident this year and they decide to cancel my insurance without enough timeI wanted to talk to them and understand what is the reason but they never answer the phone