On May 8, we switched our homeowners to a new insurance company and our former company, State Farm, did not appropriately disburse our pro rated refund on our homeowners policyIn with this, the customer service we received from our local agent was beyond rude and certainly not helpfulAs I called the State Farm # twice and informed them we did not receive the correct refund and was told to call the local agents office, which I did, also for the 2nd timeWhen I explained we did not receive the correct refund I was immediately told, "well, you have to call the company" As a consumer, I WAS calling the company as I believe it would be common sense to assume that the agencies ARE the companyThe person who answered the phone at our local agents office was extremely rude and not at all helpfulI have made phone calls so far and this is wrongI was a State Farm customer for over years and this experience solidly confirmed that we made the right move by switching compan
I was insured by State Farm ( The Good Hands People) for almost years In March, 2017,my year old son was in an accident The accident was not a large payout, under They doubled my insurance for months This repaid the entire amount of the accident costThat was bad enough, considering, I had given them THOUSANDS OF DOLLARS over the last years; however, they then decided to cancel himGranted they wanted to keep my business, they just didn't want him Since he is a college student, still living at home, it was impossible to get insurance for only him Therefore, I had to take all my policies elsewhere State Farm are not "The Good Hands People", they are the "Drop You Like a Hot Potato People." They cannot be trusted and they have no respect for loyal customers
I filed a claim for water damage to my house and my claim was denied My next door neighbor, also insured by State Farm, had her water damage claim covered Same loss, same type of damages I am even using the same contractor that she used State Farm will not explain to me why my claim was denied but hers was not A claims manager will not call me back to explain any difference between handling her damages and mine even though my insurance agent advised that they would respond back to me
On July around 5:45am I renewed my insurance online through StateFarm and have the confirmation number, at around 8:30am was involved in a severe accident that has caused many dr visits and ER visits, have been trying to contact them since the morning of the accident repeatedly with not much luck only promises to have someone contact meThis morning around 11am I get a call while in the dr office and was left a voicemail without phone ringing on the voicemail someone from State Farm saying that I didn’t renew my policy till way after the accident which is a blatant lie and this isn’t the first time that they have tried to screw me over on a claim, especially with the proof of the confirmation numberHave already had lawyers contact them and will not respond to them next step is filing criminal charges of theftIf I had no policy in effect at 630am why was a payment withdrawn from my checking account
Getting insured through this company was a complete disaster to begin withThen after purchasing a policy the company found endless reasons to discontinue my policy until they finally didA month after my policy was cancelled and I received a check back for the money remaining on my account for the days my policy was not active I got charged for the policy which was not activeI called the office and they informed me it was in fact their fault and the money should have never left my accountI've called several times and sent everything I need for them to refund my money yet I've not received the money back
In January of I call for roadside assistance to have my car towed home I then canceled that roadside call because State Farm on Lee told up to MI after I cancelled that call I called AAA and asked the told them due to my mileage tow was up to a hundred miles to AAA that next week or so I received the email from State Farm stating that they paid out over $claim for accident collision and Tow for my Nissan which was I never had an accident it was not a collision I hit a pothole and I needed my car towed home plain and simple I asked them to cancel the toe several times I've called and spoke with supervisors and ask them why was a claim written up without my authorization they informed me that I had to make a claim just to get a roadside tow I was informed by the claim agent who took care of my claim told me that I should have not been forced to put in a claim for roadside tow I check my driver record today which is February 23rd and on my driving record it sho
This office is absolutely terrible with their customer serviceCancelled an insurance policy, and I still got billed for the policy that was cancelled and was told I could wait over a month to get funds refunded
This is absolutely unacceptable, would you be covered for insurance you didn't pay for a month? No
Then why must a customer have to wait to get refunded over a monthTerrible customer service, their so called representative keeps blowing me off they don't care about you all they care about is your moneyNo customer should be treated in this mannerThey will NOT get anymore business from me or anyone I know I can promise thatAbsolutely ridiculousI want my money back yesterday not a month from now
I was placed on an insurance policy belonging to another person in my household without my permission or notificationA credit report was run on me and the bill stated that the premium was determined by my credit reportI called the company and was told they had no idea how my name ended up on the policy, why a credit report was run on meThey also asked that I send them information I was insured with another companyI asked why as I was not a customer of this company and did not want to beThey then said that they would take me off the policy but the price would not change for it even though the bill states that the price was determined because of my credit reportMy credit is excellent by the way so I have no idea why they would state it was a reason for a rate increaseI feel my privacy has been violated and I do not trust this company to not violate it againI also have a hit on my credit report and I believe the price of the insurance policy for my family member is artific
I have been with State Farm since and was appalled when I learned that they are discontinuing my auto insurance after so many years I have been with them and the reason is 'too many accidents' We have had in the last years, where I agree cars they declared total loss because of age which had no debt and been paid forThe total payments received for both cars were $ I want to understand how this makes us a high risk considering the duration of time we have availed of their services and paying 6K-8K every months since I understand they have the right to cancel our insurance A meeting was scheduled on 8/with our agent which was the date we were informed that we we're being canceled and the agent was kind enough to make an appeal on our behalf and only received a phone call that it was turned down on 9/ Our contract ends on Oct This is less than days notice and without written notification
After finalizing the paper work for my new insurance it’s been nothing but problems with my paymentsThe first payment was fine but then my second I was overchargedI was told that the underwriters made a mistake and I would be reimbursed the differenceThird month came, no reimbursement but closer to the amount on the quote I was givenNow I’m seeing my fourth month is coming out and it’s about $more than what I was quotedI was told at the time my quote was final I could activate some device later on to receive an extra discount
cancelled my car and home owners insurance with State Farm - Mike Mather agency in Washington, MI January 18th, after making my final installment paymentI was told at that time that I was good and clear and did not have a remaining balanceAbout a month passed, and around February 22nd I received a statement showing that I owed roughly $for back home owners insuranceI reached out to the rep right away via email and she advised again that I did not owe anything (I attached this correspondence)Then on March 28th I receive an email from the agency stating that I owe this money and I went back and forth with her about how it has been months since I cancelled my policy and that I should not be responsible for a payment that I tried to pay and was told I did not owe (I attached this correspondence as well)I tried to file a complaint through State Farm Corporate and the customer service I received from *** (her direct phone number *** *** was absolutely appalling
From '03-we purchased flood insurance based on ***'s recommendsOn 8-29-I met *** to renew and he advised not to because it would be a waste of $ as property layout would disqualify us from settling claim given ***'s criteriaHe never mentioned guidelines prior to purchase in 'nor anytime thru 'when we met annually to review insurance we had with his agency.If he had I would have immediately terminated coverage and questioned him, as I am now, about why he sold it to us in '03.He says,'As long as I've been an agent it has always been or more house or a house on acres or moreWish it were different!'(e-mail September 5, 2017),and later said (e-mail 10/26/17),'I also stated I do not know when if ever the rules changed or have been changedI am merely aware of the guidelines and passed my knowledge on.'He admits gaps in knowledge of guidelinesAlso he couldn't define 'properties', a critical *** term used to determine if flood is covered; he deferred to staff for
We have had many issues with State Farm and with Summr Jackman.NO tickets or accidents yet our policy kept going up.Then my husbands truck caught fire through no fault of his own and we were told State Farm would go after tow truck company and we would get our deductible and it wouldn't be on our record.None of this has happened.The final straw was when we asked for a quote for homeowners and we asked her to submit it to mortgage company.We also got different quotes.To make a long story short we didn't get the home.So in January Summer changes our policy without contacting us to se if we got the home,I get a notice in January of cancellation of renters I call and ask what is going on.Summer then goes Oh I didn't know and then proceeds to tell me our policy will be reinstated but we will have to pay even more!!!!!This is not our fault!!!I don't want to pay for someone elses mistake,Funny the other companies I got quotes from called to congratulate me on our house and ask if they could h
I called in on 09/05/at 9:PM CST and spoke to an agent and requested to cancel my policy since I was switchingI was tol the policy was cancelled and no further action was needed on my partOn 09/15/my account had a draft come out of it from State FarmI called them again and they told me they had no record of my callI need my policy cancelled and my money refunded from the date I initially called
This is about a business practiceI removed a vehicle from my auto policy, in June 2018, and the State Farm employee who assisted removed a driverAlmost three months went by before I was notified and they put the driver back onDue to their employee mistake, they made a change in driver rating, treating this driver as new and it increased my premiumI'm not disputing the increase I am disputing that the driver should not have been removed, causing a difference in rating and my being charged for the incompetence of their employeeI should have been paying for him all along
Long story shortI have been waiting month (accident on 02/09/18) to receive reimbursement for a claim that I paid the deductible out of pocket for (a woman with State Farm insurance hit me)
State Farm isn't able to reach the woman so rather than complete the claim they simply do nothing They periodically call her but if she doesn't return the call the claim, again, has no activity from that point forward I reached out to see if I could assist or expedite this and the woman was awful and would not let me speak to a manager I am in a sales industry and feel let down from the entire experience with State Farm Not only will I not recommend any of my home buyers consider their product I would actively suggest they use another carrier
me quitaron el dinero de mi banco, cantidad no acordada, solo me dicen que en dias me ponen el dinero para atras They took money from my account without consent, all they are telling me that in days they will put the money back. Translated By Revdex.com Employee
I had a vehicle insured with FULL coverage insurance by *** ***r -State Farm Insurance companyThis vehicle was traded in for a new vehicle in May At this time the office of *** ***r - State Farm Insurance was notified to update policy, to remove vehicle and add vehicleIn June of we realized *** ***r _State Farm Insurance company had not changed the policy to reflect the new vehicle and had been charging for a vehicle we no longer owned for the monthsWhen we contacted *** ***r - State Farm Insurance they immediately said we were at fault and they were never notified of such change needing to be doneI submitted the contract of the vehicle showing they were the insurance company and the dealer had contacted themEven after speaking to *** ***r - State Farm Insurance company about this issue they continued to charge me for the vehicle I didn't ownAfter several phone calls between 24-March and being called a liar by **
I was notified on August 30, that State Farm would no longer be able to provide me my home insuranceThe reasons stated were becasue of a history of late payments and IN ADDITION becasue of claim activityI was shocked to say the least becasue in my 10+ years of being a SF customer I had very minimal late payment occurrences and the "Claim Activity" was only one claim that had a payout and the other was an inquiry regarding a recent vehicle claim, but was transferred over to my Home insurance policy becasue of some items that were inside of the vehicle When speaking to my representative Paul Maestas, he too was shocked at the cancellation over the initial and first statement of "late payment history" because his records indicated I had been a great customer and on time payer-beside the few discrepanciesNone the less I am being punished for utilizing my insurance company for what it is intended to be used for and then being blackballed over an untrue statement where multiple
Ok to start withThey have terrible customer serviceI have to call them and leave messages saying for them to call me back and it usually takes them to days to respond with me calling multiple times everydaySometimes I do get through, but it's rare! I tried to call them two months ago starting on a Wednesday because I knew that there was a payment due on Monday the next week and I had already found another insurance company to switch our auto insurance to and I believe that they purposely waited until after Monday to contact me backLike I said I called multiple times everyday from Wednesday to that following Monday, except SundayEven though I had already purchased insurance with another company they said that there was nothing that they could do! Now I have repeatedly told State Farm on multiple occasions that I didn't want to have my payments put onto auto draft due to previous issues of identy theftBut they still did despite my multiple requestThis month they charged
On May 8, we switched our homeowners to a new insurance company and our former company, State Farm, did not appropriately disburse our pro rated refund on our homeowners policyIn with this, the customer service we received from our local agent was beyond rude and certainly not helpfulAs I called the State Farm # twice and informed them we did not receive the correct refund and was told to call the local agents office, which I did, also for the 2nd timeWhen I explained we did not receive the correct refund I was immediately told, "well, you have to call the company" As a consumer, I WAS calling the company as I believe it would be common sense to assume that the agencies ARE the companyThe person who answered the phone at our local agents office was extremely rude and not at all helpfulI have made phone calls so far and this is wrongI was a State Farm customer for over years and this experience solidly confirmed that we made the right move by switching compan
I was insured by State Farm ( The Good Hands People) for almost years In March, 2017,my year old son was in an accident The accident was not a large payout, under They doubled my insurance for months This repaid the entire amount of the accident costThat was bad enough, considering, I had given them THOUSANDS OF DOLLARS over the last years; however, they then decided to cancel himGranted they wanted to keep my business, they just didn't want him Since he is a college student, still living at home, it was impossible to get insurance for only him Therefore, I had to take all my policies elsewhere State Farm are not "The Good Hands People", they are the "Drop You Like a Hot Potato People." They cannot be trusted and they have no respect for loyal customers
I filed a claim for water damage to my house and my claim was denied My next door neighbor, also insured by State Farm, had her water damage claim covered Same loss, same type of damages I am even using the same contractor that she used State Farm will not explain to me why my claim was denied but hers was not A claims manager will not call me back to explain any difference between handling her damages and mine even though my insurance agent advised that they would respond back to me
On July around 5:45am I renewed my insurance online through StateFarm and have the confirmation number, at around 8:30am was involved in a severe accident that has caused many dr visits and ER visits, have been trying to contact them since the morning of the accident repeatedly with not much luck only promises to have someone contact meThis morning around 11am I get a call while in the dr office and was left a voicemail without phone ringing on the voicemail someone from State Farm saying that I didn’t renew my policy till way after the accident which is a blatant lie and this isn’t the first time that they have tried to screw me over on a claim, especially with the proof of the confirmation numberHave already had lawyers contact them and will not respond to them next step is filing criminal charges of theftIf I had no policy in effect at 630am why was a payment withdrawn from my checking account
Getting insured through this company was a complete disaster to begin withThen after purchasing a policy the company found endless reasons to discontinue my policy until they finally didA month after my policy was cancelled and I received a check back for the money remaining on my account for the days my policy was not active I got charged for the policy which was not activeI called the office and they informed me it was in fact their fault and the money should have never left my accountI've called several times and sent everything I need for them to refund my money yet I've not received the money back
In January of I call for roadside assistance to have my car towed home I then canceled that roadside call because State Farm on Lee told up to MI after I cancelled that call I called AAA and asked the told them due to my mileage tow was up to a hundred miles to AAA that next week or so I received the email from State Farm stating that they paid out over $claim for accident collision and Tow for my Nissan which was I never had an accident it was not a collision I hit a pothole and I needed my car towed home plain and simple I asked them to cancel the toe several times I've called and spoke with supervisors and ask them why was a claim written up without my authorization they informed me that I had to make a claim just to get a roadside tow I was informed by the claim agent who took care of my claim told me that I should have not been forced to put in a claim for roadside tow I check my driver record today which is February 23rd and on my driving record it sho
This office is absolutely terrible with their customer serviceCancelled an insurance policy, and I still got billed for the policy that was cancelled and was told I could wait over a month to get funds refunded
This is absolutely unacceptable, would you be covered for insurance you didn't pay for a month? No
Then why must a customer have to wait to get refunded over a monthTerrible customer service, their so called representative keeps blowing me off they don't care about you all they care about is your moneyNo customer should be treated in this mannerThey will NOT get anymore business from me or anyone I know I can promise thatAbsolutely ridiculousI want my money back yesterday not a month from now
I was placed on an insurance policy belonging to another person in my household without my permission or notificationA credit report was run on me and the bill stated that the premium was determined by my credit reportI called the company and was told they had no idea how my name ended up on the policy, why a credit report was run on meThey also asked that I send them information I was insured with another companyI asked why as I was not a customer of this company and did not want to beThey then said that they would take me off the policy but the price would not change for it even though the bill states that the price was determined because of my credit reportMy credit is excellent by the way so I have no idea why they would state it was a reason for a rate increaseI feel my privacy has been violated and I do not trust this company to not violate it againI also have a hit on my credit report and I believe the price of the insurance policy for my family member is artific
I have been with State Farm since and was appalled when I learned that they are discontinuing my auto insurance after so many years I have been with them and the reason is 'too many accidents' We have had in the last years, where I agree cars they declared total loss because of age which had no debt and been paid forThe total payments received for both cars were $ I want to understand how this makes us a high risk considering the duration of time we have availed of their services and paying 6K-8K every months since I understand they have the right to cancel our insurance A meeting was scheduled on 8/with our agent which was the date we were informed that we we're being canceled and the agent was kind enough to make an appeal on our behalf and only received a phone call that it was turned down on 9/ Our contract ends on Oct This is less than days notice and without written notification
After finalizing the paper work for my new insurance it’s been nothing but problems with my paymentsThe first payment was fine but then my second I was overchargedI was told that the underwriters made a mistake and I would be reimbursed the differenceThird month came, no reimbursement but closer to the amount on the quote I was givenNow I’m seeing my fourth month is coming out and it’s about $more than what I was quotedI was told at the time my quote was final I could activate some device later on to receive an extra discount
cancelled my car and home owners insurance with State Farm - Mike Mather agency in Washington, MI January 18th, after making my final installment paymentI was told at that time that I was good and clear and did not have a remaining balanceAbout a month passed, and around February 22nd I received a statement showing that I owed roughly $for back home owners insuranceI reached out to the rep right away via email and she advised again that I did not owe anything (I attached this correspondence)Then on March 28th I receive an email from the agency stating that I owe this money and I went back and forth with her about how it has been months since I cancelled my policy and that I should not be responsible for a payment that I tried to pay and was told I did not owe (I attached this correspondence as well)I tried to file a complaint through State Farm Corporate and the customer service I received from *** (her direct phone number *** *** was absolutely appalling
From '03-we purchased flood insurance based on ***'s recommendsOn 8-29-I met *** to renew and he advised not to because it would be a waste of $ as property layout would disqualify us from settling claim given ***'s criteriaHe never mentioned guidelines prior to purchase in 'nor anytime thru 'when we met annually to review insurance we had with his agency.If he had I would have immediately terminated coverage and questioned him, as I am now, about why he sold it to us in '03.He says,'As long as I've been an agent it has always been or more house or a house on acres or moreWish it were different!'(e-mail September 5, 2017),and later said (e-mail 10/26/17),'I also stated I do not know when if ever the rules changed or have been changedI am merely aware of the guidelines and passed my knowledge on.'He admits gaps in knowledge of guidelinesAlso he couldn't define 'properties', a critical *** term used to determine if flood is covered; he deferred to staff for
We have had many issues with State Farm and with Summr Jackman.NO tickets or accidents yet our policy kept going up.Then my husbands truck caught fire through no fault of his own and we were told State Farm would go after tow truck company and we would get our deductible and it wouldn't be on our record.None of this has happened.The final straw was when we asked for a quote for homeowners and we asked her to submit it to mortgage company.We also got different quotes.To make a long story short we didn't get the home.So in January Summer changes our policy without contacting us to se if we got the home,I get a notice in January of cancellation of renters I call and ask what is going on.Summer then goes Oh I didn't know and then proceeds to tell me our policy will be reinstated but we will have to pay even more!!!!!This is not our fault!!!I don't want to pay for someone elses mistake,Funny the other companies I got quotes from called to congratulate me on our house and ask if they could h
I called in on 09/05/at 9:PM CST and spoke to an agent and requested to cancel my policy since I was switchingI was tol the policy was cancelled and no further action was needed on my partOn 09/15/my account had a draft come out of it from State FarmI called them again and they told me they had no record of my callI need my policy cancelled and my money refunded from the date I initially called
This is about a business practiceI removed a vehicle from my auto policy, in June 2018, and the State Farm employee who assisted removed a driverAlmost three months went by before I was notified and they put the driver back onDue to their employee mistake, they made a change in driver rating, treating this driver as new and it increased my premiumI'm not disputing the increase I am disputing that the driver should not have been removed, causing a difference in rating and my being charged for the incompetence of their employeeI should have been paying for him all along
Long story shortI have been waiting month (accident on 02/09/18) to receive reimbursement for a claim that I paid the deductible out of pocket for (a woman with State Farm insurance hit me)
State Farm isn't able to reach the woman so rather than complete the claim they simply do nothing They periodically call her but if she doesn't return the call the claim, again, has no activity from that point forward I reached out to see if I could assist or expedite this and the woman was awful and would not let me speak to a manager I am in a sales industry and feel let down from the entire experience with State Farm Not only will I not recommend any of my home buyers consider their product I would actively suggest they use another carrier
me quitaron el dinero de mi banco, cantidad no acordada, solo me dicen que en dias me ponen el dinero para atras They took money from my account without consent, all they are telling me that in days they will put the money back. Translated By Revdex.com Employee
I had a vehicle insured with FULL coverage insurance by *** ***r -State Farm Insurance companyThis vehicle was traded in for a new vehicle in May At this time the office of *** ***r - State Farm Insurance was notified to update policy, to remove vehicle and add vehicleIn June of we realized *** ***r _State Farm Insurance company had not changed the policy to reflect the new vehicle and had been charging for a vehicle we no longer owned for the monthsWhen we contacted *** ***r - State Farm Insurance they immediately said we were at fault and they were never notified of such change needing to be doneI submitted the contract of the vehicle showing they were the insurance company and the dealer had contacted themEven after speaking to *** ***r - State Farm Insurance company about this issue they continued to charge me for the vehicle I didn't ownAfter several phone calls between 24-March and being called a liar by **
I was notified on August 30, that State Farm would no longer be able to provide me my home insuranceThe reasons stated were becasue of a history of late payments and IN ADDITION becasue of claim activityI was shocked to say the least becasue in my 10+ years of being a SF customer I had very minimal late payment occurrences and the "Claim Activity" was only one claim that had a payout and the other was an inquiry regarding a recent vehicle claim, but was transferred over to my Home insurance policy becasue of some items that were inside of the vehicle When speaking to my representative Paul Maestas, he too was shocked at the cancellation over the initial and first statement of "late payment history" because his records indicated I had been a great customer and on time payer-beside the few discrepanciesNone the less I am being punished for utilizing my insurance company for what it is intended to be used for and then being blackballed over an untrue statement where multiple
Ok to start withThey have terrible customer serviceI have to call them and leave messages saying for them to call me back and it usually takes them to days to respond with me calling multiple times everydaySometimes I do get through, but it's rare! I tried to call them two months ago starting on a Wednesday because I knew that there was a payment due on Monday the next week and I had already found another insurance company to switch our auto insurance to and I believe that they purposely waited until after Monday to contact me backLike I said I called multiple times everyday from Wednesday to that following Monday, except SundayEven though I had already purchased insurance with another company they said that there was nothing that they could do! Now I have repeatedly told State Farm on multiple occasions that I didn't want to have my payments put onto auto draft due to previous issues of identy theftBut they still did despite my multiple requestThis month they charged