I am writing you regarding your office at: Naamans Rd Suite A4, Wilmington, DE 19810, operated by Xan Hong
At the start of Oct I called their office to cancel all insurance I spoke with Michelle - she told it was all canceled and I would receive an email from them that day, and the refunds would be issued I never heard back from her - email or call Three calls later I finally it was confirmed my renters insurance was canceled - Michele had not done so, nor did anyone after two follow up calls Xan dropped the ball - but was a defensive jerk about it Fast forward one month and I have yet to receive a refund for my car insurance Again, they are tripping over misinformation, lies, no returned emails or calls - and yet they tell me it was mailed - for the 3rd time I did receive paperwork from the corp office yesterday - it was the same form they had me sign twice The first time, both done on docusign, Xan did not even put the policy info and so had to send it a 2nd
I have been dealing with payment issues with State Farm Bank for a good while nowSFB keeps on reversing payments on my account for allegedly late feeson 4/27/I made a payment of dollars and it get reversed twice and it got adjusted times and when they do these type of things they never explain in full detail why it's been doneIt is honestly ridiculous how they handle account payments I've been having major headache's lack of sleep stress and a whole lot of other mix emotions it is affecting my personal life taking too much time and energy out of meI try to be reasonable with the situation but it just does that make any sense how charges are calculated or made upEvery time I see those reversed payments I start getting anxiety and pains in my chestI honestly don't like that feelingIt is so frustrating
State Farm where do I start I was in a accident with a young lady, who also had State Farm like myselfI was backing up to my parking space all of a sudden the lady hits me and states she lost sight of things and she's so sorry ok understandable the police even stated on the report that she hit me as I was backing up, when it came to the insurance company they told me in the exact words no you are wrong it was your fault a lady by the name of Michelle and a man my the name of Harry from the claims department no one ever came to look at my car note did I receive a callI had to reach out to them for almost weeks before I got in contact no one ever called my passenger in the car either this whole experience has been terrible I've dealt with only rude people also they went to the other ladies house to take pictures and everything stayed in contact with her is what she told me " yes I spoke to her " I will post on every review page I can about State Farm insurance and will advise everyone I know how they treated me in this matter I was advised to go to the ER and they would cover the bill now I'm stuck with a bill and a rear end that has been damage in this
I was covered by state farm for a while until I had an accident that left me unable to drive back in June of I cancelled my policy a couple months later and have not driven sinceState Farm Insurance has taken it upon themselves to raise my boyfriends insurance just because I lived with him for a whileI have never driven his vehicles and never have I ever been on his insuranceI am extremely upset that he is being made pay for me when we are absolutely separate in our vehicles and insuranceState Farm Insurance is greedy Horrible company
Filed an auto claim and State Farm already kept my deductible and is requiring me to pay the body shop for said deductibleTherefore I am required to pay double my deductible and out a large sum of money
I cancelled my auto commercial policy that I had for about months, in order to obtain one with this Jim Diaz officeThis office did all the paperwork, sold me the policy which I paid in full, and even sold me a life insurance which was also paid in fullAlso, my personal vehicles were transferred to this office as per their request, in order to sell me the commercial auto policy and have all cars together listed in their officeAfter all this was done, proccessed and FULLY PAID TO STATE FARM, I received a letter from State Farm which stated that I was not accepted for the auto commercial policy and that it would be cancelled in a short period of time, (one month)I immediately contacted the office and I was told to look into and change my operation Classification as State Farm wasnt accepting it because of that- tbey even asked me for a letter from my emoloyerI had to change the Classification of Operation from Authorized for hire to Exempt for hire on my D.O.TI made the chan
I purchased a home on April 30, 2018, and chose State Farm Insurance for my Homeowner's insurance policy through agent Monique Ambers In the month of June 2018, I received a cancellation letter, then on June 14, 2018, I received a refund check in the amount of $ I contacted State Farm Insurance company and emailed them to cancel the check they sent me and renew the policyThey assured me they took care of the situationI received another cancellation notice on August 11, My mortgage company, *** *** Servicing, LLC, received correspondence for a renewal from State Farm on August 11, and the mortgage company sent a check in the amount of $on August 17, from my escrow account to State FarmOn August 23, State Farm sent another demand letter for additional money to my mortgage company for $ My mortgage company wired the additional $that same day State Farm is claiming that they never received any money from my mortgage insurance comp
I advised my agent at *** ** *** State Farm Insurance company, of the fact, that I did not want automatic payments deducted from my checking account I advised my agent that I would be making the payments myself with my debit card on the third of each month Instead, State Farm fraudulently, took a payment of $out of my other checking account without my written and without my verbal authorization Therefore, I contact my bank to reverse the one unauthorized charge of $ I only owe $per month not $ I advise and demand that State Farm Insurance Office of *** ** *** stop taking money out of my checking account unauthorized This is definitely a form of fraud I was wondering why my checking account was out of balance this month I reiterate, I want State Farm to allow me to make my own monthly payments of $101.15, I do not want State Farm Insurance Company to automatically take out payments out of my checking account it will be unauthorized I have
The Workers Compensation Insurance for my business was ended in July and State Farm (Thang Vo agent) was informed at least months prior to the one year term policy ended not to renew or continue The policy annual audit was completed for this policy
The new policy number was issued without my authorization and billing statement started sending in the mail I came to their office requesting clarification and cancellation due to their error They promised to do so and resolve the matter in the timely manner Then, I received the audit request for this policy I contacted the office and was advised to complete the audit Later, billing statement with past due sent in the mail despite many phone calls and visits to their office
Recently, I was informed my past due for the second policy mentioned above is now in Collection Department In addition, after one year completed the audit for the first policy, they send me the Past Due amount based on the audit
The audit
Cancelled home/auto insurance with State FarmThey pushed the cancel date months and issue an incorrect retro refund I have been contacting them for over months to correct the issue and it's yet to be resolved
The insurance company did not reimburse for roadside assistance which was included in my insurance package I had to pay up front for service I have made multiple attempts for reimbursements which have fallen on deaf ear
I have used State Farm for home owners insurance for many yearsI contacted this office for a quote for my auto insuranceThe quote I received from Beth (for $481.57) was competitive so I moved forward
The next day I received an email saying that the wrong vehicle was used for that quote and the new quote would "increase the price a bit" (to $578.51) but that "we are ready to go." So, assuming that was the final price, I agreed again to move forward
Then I received another email saying that, even though Beth had my driver's license from the beginning, she just now discovered a traffic ticket from three years ago that would again raise the price of the quote (now to $673.68)Her excuse for this screw up was "Because we had so much back and forth via email I wasn’t able to get to this stage to see the ticket until now." Subsequently her excuse changed to "Because of the way the systems only allow me to see what’s in my own office I had to quote you another way and I made an
IN I PURCHASED SF AUTO AND RENTERS INSURANCE DUE TO A FEASABLE COST....IN MARCH MY HOME WAS VANDALIZED AND BURGLARIZED I CALLED SF FILED A CLAIM AND THAT PROCESS WENT SMOOTHLY UNFORTUNATELY DUE TO THE AREA I LIVE IN APRIL 29,MY HOME HAD BEEN BROKEN INTO YET AGAIN WHILE I WAS AWAY ON VACATION I CALLED SF FILING THE CLAIM AND HAVE BEEN PUT THROUGH EVERY LOOP HOLE THERE IS WHICH IS NOT ONLY UNCOMFORTABLE BUT VERY PERSONAL SINCE FILING MY CLAIM ON 4-29-I HAVE BEEN TREATED AS A CRIMINAL AS WELL AS AVOIDED BY THE INVESTIGATOR THAT HANDLES THE CLAIM AFTER THE INITIAL CLAIM I REPURCHASED ITEMS VIA CRAIGSLIST AND APPS SUCH AS LET GO AND OFFER UP DUE TO LIMITED FUNDS BEING AVAILABLE I WAS ASKED FOR PHOTOS OF ITEMS, BANK STATEMENTS, CREDIT REPORT, NOTARIZED FORMS, THE PEOPLE I PURCHASED THE ITEMS FROM , FRIENDS/FAMILY MEMBERS NAMES THAT CAN VALIDATE I WAS AWAY DURING THE TIME OF ROBBERY AS WELL AS JOB VERIFICATION MY SONS PERSONAL INFORMATION ...I UNDERSTAND THERE IS
Payment date 15th every monthPolicy was cancelled 8/22/16, days after payment was receivedPayments still drafted in Sept Incorrect refund
policy was for a Mazda without a lienQuoted $Payments continuously increased8/22/16- Purchased 2nd car and was quoted $for both carsI cancelled the policy the same day 8/22/8/22/16-Agent Matt Dubyoski ask for a copy of my new policy and did not cancel the policy as requestedHe made a note to back date the cancellation for some reason9/14/-I called to confirm the policy was cancelled and it wasn't9/15/State Farm drafted another payment after I cancelled the policy9/16/I called Matt Dubyoski and alerted him to the draftHe said the draft was made in error and that the billing department would be reversing the draft and depositing it back into my account as well as sending me a check for the prorated policy for August and he would follow up with me the same day9/no follow up, 9/20/I
Recently someone hit our week-old car in a parking lot and did not leave a noteMy Mader-Bagley State Farm agent told me my deductible for this type of claim was fortunately just $We relied upon our agent's information and had the car repaired for $1,Upon settling up, I was then told by Mader-Bagley State Farm that the agent made a mistake and my deductible was in fact $1,000, meaning Mader-Bagley State Farm would only cover $While the agent acknowledged the mistake, the owner of the agency Kim Bagley would not stand behind her agent's willingness to cover for her mistake
For the past decade, my family has spent roughly $10,a year with a Mader-Bagley State FarmWe would not have stepped up to spend $1,for just a $claim recoveryWe relied upon our agent's expertise with our policy
On March 28, funds were snatched from my bank account via my debit card by State FarmI noticed the transaction during the following week as I was checking my balance in preparation to pay other billsImmediately I contacted my agent's office (Jason Burchfield) and I was told by one of his assistants (Chasitie) that I was enrolled in the "auto pay" serviceI disputed that because I would always pay my bill online without auto payI told her that I was also calling to cancel coverage for my Chevrolet Cruze due to a loss for mechanical reasonsShe proceeded to initiate my request and in a matter of minutes that part was doneChasitie informed me that my effectvce cancellation date would be back-dated to April 1, and that I would get a confirmation in a few days; in which I did and it stated that my cancellation date was actually April 2, insteadFrom early April to now (May 22,2018) I have been waiting for what I understood to be a decent and fair refund; only to re
I have been paying on my wife's life insurance for fours yearsI got bill on 9/19/date for 9/7/says my policy has lapsedI have never received a letter letting me know I was behind in payment no one has calledSomeone from Gene Murray's office should have called
I am submitting a formal complaint on State Farm Insurance agent, Gary SmithMy policy number is *** ***Back on March 1st, *** insurance company offered me a lower insurance rate of $as opposed to my State Farm rate of $I contacted Gary Smith's office on March 6th, at 2:pm and inquired on what process I needed to take to switch companiesThe representative that I spoke with by the name of ***, assured me that my renewal rate in July would be lower than what *** was offering because I’ve maintained a good driving record since my car accident from months agoMe being a loyal customer, I remained with State FarmOnce July came, the policy renewal rate was actually I contacted Gary Smith's office on 07/at 3:pm and spoke with a representative by the name of *** to inquire on why the rate had increased since not only was I informed that it would be lower but I was also accident free for months*** informed me that he would co
State Farm sent my account into cancellation status with the Department of Motor Vehicles without my knowledge
The dates flagged by the Department of Motor Vehicles (DMV) were July 14, 2016, January 21, and April 21, I was made aware of the last cancellation when the DMV notified me of a $fineThe local State Farm agent agreed that the cancellation was made in error on their part and told me he would have the DMV remove the flagToday he told me that the Underwriting Department forgot to send the information to the DMV, but that it would be taken care ofI was not notified of a cancellation for the first two occurences and he was unable to have these flags removed
Have had State Farm for over Years When applying for the policy, it was required to pay a deposit and a premium It was in the contract and made known that there was a day grace period Have received a notice from State Farm there will be no premium for November Upon calling the local office, was told they had applied the initial deposit to cover the November payment That a premium would be due in December When I asked about the day grace period, I was told it had been changed to daysThis little tidbit was not in the notice from State Farm I feel this is fraud to take something away and change a contract and not let the policy holder know
I am writing you regarding your office at: Naamans Rd Suite A4, Wilmington, DE 19810, operated by Xan Hong
At the start of Oct I called their office to cancel all insurance I spoke with Michelle - she told it was all canceled and I would receive an email from them that day, and the refunds would be issued I never heard back from her - email or call Three calls later I finally it was confirmed my renters insurance was canceled - Michele had not done so, nor did anyone after two follow up calls Xan dropped the ball - but was a defensive jerk about it Fast forward one month and I have yet to receive a refund for my car insurance Again, they are tripping over misinformation, lies, no returned emails or calls - and yet they tell me it was mailed - for the 3rd time I did receive paperwork from the corp office yesterday - it was the same form they had me sign twice The first time, both done on docusign, Xan did not even put the policy info and so had to send it a 2nd
I have been dealing with payment issues with State Farm Bank for a good while nowSFB keeps on reversing payments on my account for allegedly late feeson 4/27/I made a payment of dollars and it get reversed twice and it got adjusted times and when they do these type of things they never explain in full detail why it's been doneIt is honestly ridiculous how they handle account payments I've been having major headache's lack of sleep stress and a whole lot of other mix emotions it is affecting my personal life taking too much time and energy out of meI try to be reasonable with the situation but it just does that make any sense how charges are calculated or made upEvery time I see those reversed payments I start getting anxiety and pains in my chestI honestly don't like that feelingIt is so frustrating
State Farm where do I start I was in a accident with a young lady, who also had State Farm like myselfI was backing up to my parking space all of a sudden the lady hits me and states she lost sight of things and she's so sorry ok understandable the police even stated on the report that she hit me as I was backing up, when it came to the insurance company they told me in the exact words no you are wrong it was your fault a lady by the name of Michelle and a man my the name of Harry from the claims department no one ever came to look at my car note did I receive a callI had to reach out to them for almost weeks before I got in contact no one ever called my passenger in the car either this whole experience has been terrible I've dealt with only rude people also they went to the other ladies house to take pictures and everything stayed in contact with her is what she told me " yes I spoke to her " I will post on every review page I can about State Farm insurance and will advise everyone I know how they treated me in this matter I was advised to go to the ER and they would cover the bill now I'm stuck with a bill and a rear end that has been damage in this
I was covered by state farm for a while until I had an accident that left me unable to drive back in June of I cancelled my policy a couple months later and have not driven sinceState Farm Insurance has taken it upon themselves to raise my boyfriends insurance just because I lived with him for a whileI have never driven his vehicles and never have I ever been on his insuranceI am extremely upset that he is being made pay for me when we are absolutely separate in our vehicles and insuranceState Farm Insurance is greedy Horrible company
Filed an auto claim and State Farm already kept my deductible and is requiring me to pay the body shop for said deductibleTherefore I am required to pay double my deductible and out a large sum of money
I cancelled my auto commercial policy that I had for about months, in order to obtain one with this Jim Diaz officeThis office did all the paperwork, sold me the policy which I paid in full, and even sold me a life insurance which was also paid in fullAlso, my personal vehicles were transferred to this office as per their request, in order to sell me the commercial auto policy and have all cars together listed in their officeAfter all this was done, proccessed and FULLY PAID TO STATE FARM, I received a letter from State Farm which stated that I was not accepted for the auto commercial policy and that it would be cancelled in a short period of time, (one month)I immediately contacted the office and I was told to look into and change my operation Classification as State Farm wasnt accepting it because of that- tbey even asked me for a letter from my emoloyerI had to change the Classification of Operation from Authorized for hire to Exempt for hire on my D.O.TI made the chan
I purchased a home on April 30, 2018, and chose State Farm Insurance for my Homeowner's insurance policy through agent Monique Ambers In the month of June 2018, I received a cancellation letter, then on June 14, 2018, I received a refund check in the amount of $ I contacted State Farm Insurance company and emailed them to cancel the check they sent me and renew the policyThey assured me they took care of the situationI received another cancellation notice on August 11, My mortgage company, *** *** Servicing, LLC, received correspondence for a renewal from State Farm on August 11, and the mortgage company sent a check in the amount of $on August 17, from my escrow account to State FarmOn August 23, State Farm sent another demand letter for additional money to my mortgage company for $ My mortgage company wired the additional $that same day State Farm is claiming that they never received any money from my mortgage insurance comp
I advised my agent at *** ** *** State Farm Insurance company, of the fact, that I did not want automatic payments deducted from my checking account I advised my agent that I would be making the payments myself with my debit card on the third of each month Instead, State Farm fraudulently, took a payment of $out of my other checking account without my written and without my verbal authorization Therefore, I contact my bank to reverse the one unauthorized charge of $ I only owe $per month not $ I advise and demand that State Farm Insurance Office of *** ** *** stop taking money out of my checking account unauthorized This is definitely a form of fraud I was wondering why my checking account was out of balance this month I reiterate, I want State Farm to allow me to make my own monthly payments of $101.15, I do not want State Farm Insurance Company to automatically take out payments out of my checking account it will be unauthorized I have
The Workers Compensation Insurance for my business was ended in July and State Farm (Thang Vo agent) was informed at least months prior to the one year term policy ended not to renew or continue The policy annual audit was completed for this policy
The new policy number was issued without my authorization and billing statement started sending in the mail I came to their office requesting clarification and cancellation due to their error They promised to do so and resolve the matter in the timely manner Then, I received the audit request for this policy I contacted the office and was advised to complete the audit Later, billing statement with past due sent in the mail despite many phone calls and visits to their office
Recently, I was informed my past due for the second policy mentioned above is now in Collection Department In addition, after one year completed the audit for the first policy, they send me the Past Due amount based on the audit
The audit
Cancelled home/auto insurance with State FarmThey pushed the cancel date months and issue an incorrect retro refund I have been contacting them for over months to correct the issue and it's yet to be resolved
The insurance company did not reimburse for roadside assistance which was included in my insurance package I had to pay up front for service I have made multiple attempts for reimbursements which have fallen on deaf ear
I have used State Farm for home owners insurance for many yearsI contacted this office for a quote for my auto insuranceThe quote I received from Beth (for $481.57) was competitive so I moved forward
The next day I received an email saying that the wrong vehicle was used for that quote and the new quote would "increase the price a bit" (to $578.51) but that "we are ready to go." So, assuming that was the final price, I agreed again to move forward
Then I received another email saying that, even though Beth had my driver's license from the beginning, she just now discovered a traffic ticket from three years ago that would again raise the price of the quote (now to $673.68)Her excuse for this screw up was "Because we had so much back and forth via email I wasn’t able to get to this stage to see the ticket until now." Subsequently her excuse changed to "Because of the way the systems only allow me to see what’s in my own office I had to quote you another way and I made an
IN I PURCHASED SF AUTO AND RENTERS INSURANCE DUE TO A FEASABLE COST....IN MARCH MY HOME WAS VANDALIZED AND BURGLARIZED I CALLED SF FILED A CLAIM AND THAT PROCESS WENT SMOOTHLY UNFORTUNATELY DUE TO THE AREA I LIVE IN APRIL 29,MY HOME HAD BEEN BROKEN INTO YET AGAIN WHILE I WAS AWAY ON VACATION I CALLED SF FILING THE CLAIM AND HAVE BEEN PUT THROUGH EVERY LOOP HOLE THERE IS WHICH IS NOT ONLY UNCOMFORTABLE BUT VERY PERSONAL SINCE FILING MY CLAIM ON 4-29-I HAVE BEEN TREATED AS A CRIMINAL AS WELL AS AVOIDED BY THE INVESTIGATOR THAT HANDLES THE CLAIM AFTER THE INITIAL CLAIM I REPURCHASED ITEMS VIA CRAIGSLIST AND APPS SUCH AS LET GO AND OFFER UP DUE TO LIMITED FUNDS BEING AVAILABLE I WAS ASKED FOR PHOTOS OF ITEMS, BANK STATEMENTS, CREDIT REPORT, NOTARIZED FORMS, THE PEOPLE I PURCHASED THE ITEMS FROM , FRIENDS/FAMILY MEMBERS NAMES THAT CAN VALIDATE I WAS AWAY DURING THE TIME OF ROBBERY AS WELL AS JOB VERIFICATION MY SONS PERSONAL INFORMATION ...I UNDERSTAND THERE IS
Payment date 15th every monthPolicy was cancelled 8/22/16, days after payment was receivedPayments still drafted in Sept Incorrect refund
policy was for a Mazda without a lienQuoted $Payments continuously increased8/22/16- Purchased 2nd car and was quoted $for both carsI cancelled the policy the same day 8/22/8/22/16-Agent Matt Dubyoski ask for a copy of my new policy and did not cancel the policy as requestedHe made a note to back date the cancellation for some reason9/14/-I called to confirm the policy was cancelled and it wasn't9/15/State Farm drafted another payment after I cancelled the policy9/16/I called Matt Dubyoski and alerted him to the draftHe said the draft was made in error and that the billing department would be reversing the draft and depositing it back into my account as well as sending me a check for the prorated policy for August and he would follow up with me the same day9/no follow up, 9/20/I
Recently someone hit our week-old car in a parking lot and did not leave a noteMy Mader-Bagley State Farm agent told me my deductible for this type of claim was fortunately just $We relied upon our agent's information and had the car repaired for $1,Upon settling up, I was then told by Mader-Bagley State Farm that the agent made a mistake and my deductible was in fact $1,000, meaning Mader-Bagley State Farm would only cover $While the agent acknowledged the mistake, the owner of the agency Kim Bagley would not stand behind her agent's willingness to cover for her mistake
For the past decade, my family has spent roughly $10,a year with a Mader-Bagley State FarmWe would not have stepped up to spend $1,for just a $claim recoveryWe relied upon our agent's expertise with our policy
On March 28, funds were snatched from my bank account via my debit card by State FarmI noticed the transaction during the following week as I was checking my balance in preparation to pay other billsImmediately I contacted my agent's office (Jason Burchfield) and I was told by one of his assistants (Chasitie) that I was enrolled in the "auto pay" serviceI disputed that because I would always pay my bill online without auto payI told her that I was also calling to cancel coverage for my Chevrolet Cruze due to a loss for mechanical reasonsShe proceeded to initiate my request and in a matter of minutes that part was doneChasitie informed me that my effectvce cancellation date would be back-dated to April 1, and that I would get a confirmation in a few days; in which I did and it stated that my cancellation date was actually April 2, insteadFrom early April to now (May 22,2018) I have been waiting for what I understood to be a decent and fair refund; only to re
I have been paying on my wife's life insurance for fours yearsI got bill on 9/19/date for 9/7/says my policy has lapsedI have never received a letter letting me know I was behind in payment no one has calledSomeone from Gene Murray's office should have called
I am submitting a formal complaint on State Farm Insurance agent, Gary SmithMy policy number is *** ***Back on March 1st, *** insurance company offered me a lower insurance rate of $as opposed to my State Farm rate of $I contacted Gary Smith's office on March 6th, at 2:pm and inquired on what process I needed to take to switch companiesThe representative that I spoke with by the name of ***, assured me that my renewal rate in July would be lower than what *** was offering because I’ve maintained a good driving record since my car accident from months agoMe being a loyal customer, I remained with State FarmOnce July came, the policy renewal rate was actually I contacted Gary Smith's office on 07/at 3:pm and spoke with a representative by the name of *** to inquire on why the rate had increased since not only was I informed that it would be lower but I was also accident free for months*** informed me that he would co
State Farm sent my account into cancellation status with the Department of Motor Vehicles without my knowledge
The dates flagged by the Department of Motor Vehicles (DMV) were July 14, 2016, January 21, and April 21, I was made aware of the last cancellation when the DMV notified me of a $fineThe local State Farm agent agreed that the cancellation was made in error on their part and told me he would have the DMV remove the flagToday he told me that the Underwriting Department forgot to send the information to the DMV, but that it would be taken care ofI was not notified of a cancellation for the first two occurences and he was unable to have these flags removed
Have had State Farm for over Years When applying for the policy, it was required to pay a deposit and a premium It was in the contract and made known that there was a day grace period Have received a notice from State Farm there will be no premium for November Upon calling the local office, was told they had applied the initial deposit to cover the November payment That a premium would be due in December When I asked about the day grace period, I was told it had been changed to daysThis little tidbit was not in the notice from State Farm I feel this is fraud to take something away and change a contract and not let the policy holder know