Morgann Hill Design Center

TrackingDeliveryOrder #[redacted]2/6/2016[redacted]

We are very much open, and working on our orders as quickly as possible. Unfortunately our customer service has also been overwhelmed by the number of customers seeking resolution, but we have now hired a new team of representatives who we hope will quell our customers' concerns.For this order, I...

see that it shipped 55 days after the order date and has indeed been delivered to the recipient. If your corkkeeper did not meet your expectations, I encourage you to contact us directly via the phone number listed on our website.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I would like a refund instead of the order.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The only communication I received from the business was when I initiated several complaints due to the fact that the item had not shipped in the time they had stated. The did not once initiate a notification to me about the delays. I repeatedly got the same response to my complaint that the item was being prepared and would ship in 7-10 days, which was stated at least three different times. The product did finally arrive but it was painted so sloppily with edges of the wood showing that I had to purchase a can of spray paint and go over the entire product to make it presentable. I believe they should not have undertaken the advertising of a [redacted] if they did not have the ability to ship in a timely manner. I would like either a refund for my unpresentable and unfinished product or at the very least a voucher in order to give them another opportunity to get it right; assuming it was the holiday season that made for such an unacceptable transaction. 
Regards,[redacted]

TrackingDeliveryOrder #[redacted]In transit 3/7[redacted]

I saw a personalized cork holder I liked on groupon that I ordered through Morgann Hill Design. I ordered this item on February 4th 2016 and did not receive it until May 20th. That is over three months! And during those three months I called and emailed the company numerous times and never heard back. Once I finally heard back it was after two months and they told me they did not have the supplies yet to make my order. Don't you think they would contact you sooner just to let you know? I never heard from them again after that and when I finally received my item it was not worth waiting for. It was a very stressful experience because this is for a birthday gift I know this site is directed towards brides and I would hate for a bride to order something from here and not receive it until after her wedding..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

TrackingDeliveryOrder #[redacted]12/24/2016[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This order was cancelled with [redacted].   If you did not receive a refund from [redacted], please contact them and let them know we cancelled your order and ask for a refund.   If we haven't refunded the shipping, we will issue a refund within the next 3-5 days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I placed an order for a customized cutting board on Nov 28 which guaranteed a 2-4 week delivery. The product was received on Jan 10th. The company does not list a phone number to contact for customer service issues and takes 2-9 days to reply to e-mails regarding your order. I know this because I submitted 3 e-mails requesting updates as to the status of my order.
When I finally received the cutting board the engravement was off center by a half inch which is easily noticeable because the edge of the engravement overlaps on one side and is off-set a 1/2 inch not the other side.
This company has the absolute worst customer service I've ever encountered because their isn't one. At one point I thought I had possibly been taken for a ride and lost my money due to a lack of response and then an automatic e-mail response which was computer driven with a standard reply. Terribly run business and very disappointed.

TrackingDeliveryOrder #[redacted]12/24/2015[redacted]

I ordered two cutting boards for Christmas on Nov 2nd. On Dec 19th after inquiring about my order, I was told one of my items was in "pre-shipping stage", and I need to allow up to 7 additional days for the first item to ship. Of course, no mention of the status of the 2nd item.

I should have looked at all the negative delivery and service issues posted online before placing my order.

Looks like Christmas is out of the question...Easter gifts!!! Very disappointing.

I placed an order in OCTOBER of last year (more than 4 months ago) for a personalized wall hanging (item #9000018). Keep receiving ridiculous emails telling me that my order is in "pre-shipment" and should ship in 1-7 days. Of course, that never happens. I submit yet another ticket, receive more emails that tell me not to worry, it's being checked on. Then I get the emails that tell me that, yet again, my order is in "pre-shipment". I am utterly astounded at what a scam this is. I would call to complain but of course their website has NO way to actually talk to a real person. More of the scamminess.
Let me reiterate...I want a refund now and anything else is unacceptable.

Revdex.com:
In reference to complaint ID [redacted], NO response or communication has been received from Morgann Hill to resolve my complaint.  I have heard no communication from this company since opening my Revdex.com complaint.
Regards,
[redacted]

USPS [redacted] delivered 1/21

I will ship the item for you in the next 10 days.  If we didn't get paid by [redacted], I'll cover the item cost.  We are under new ownership and are working through the backlog of orders, but I will expedite your order.  Sorry for the delay.  In the future, all orders will ship within 2 weeks!

I cannot add anything to what others have said below. The company is uncommunicative. I ordered my item on 11/30/14 and have yet to receive it. They have sent me generic emails but there does not seem to be a reliable way to reach them.
DO NOT PURCHASE ANYTHING FROM THIS COMPANY.

I placed an order with Morgann Hill in November for a Christmas present. I purchased it through a Groupon. I sent an inquiry to Morgann Hill about the status and to confirm it would be ready prior to Christmas. I received a generic response stating that I now had a service ticket open and that my order was processing. They didn't offer any other update other than that, and they don't have a phone number to contact them. I called groupon at the beginning of January and they stated they would make an inquiry. I then received the following message from Morgann Hill. Needless to say my order still hasn't arrived. I spoke with Groupon again, and they decided to reimburse me for what I paid. It's unfo, because I didn't want the refund, I wanted the "thoughtful gift " I purchased. I spoke with a Groupon supervisor and asked if they were aware of all of the negative reviews Morgann Hill has, and why they are still selling additional Groupons for this company which has such poor ratings. They were unable to provide an answer for that question. I have learned a lesson, and am definitely going to do more research before making a purchase through groupon again....here is my response from Morgann Hill, which incidentally I was in the group that was supposed to have had my order in transit
Morgann Hill Designs
January 14, 2016
Dear Melissa !
We want to thank you again for being a part of the successful Holiday season at Morgann Hill Designs. In light of the incredible success of our recent holiday promotions, we have had a huge influx in the volume of our orders and customer service requests. While the overwhelming popularity of our products has been such a blessing, it has also caused an unexpected delay in our customer service department. We sincerely apologize for any delays with customer service responses. This email was sent to you specifically because you placed a ticket to check your order's status. Due to the holiday rush and the immense numbers of customers specifically checking status, we would like to answer your ticket by providing you a specific time frame when you may expect your order. This information is indeed supplied prior to placing an order; however, we understand many customers would like to have this status update as well. Please see below.
For Customers That Placed Orders Directly on Our Website:
All orders placed on and before 11-30 are completed. These orders are in transit or have been delivered.
Many orders placed between 11-30 and 12-09 are in transit, have been delivered, or will be delivered within the next several days.
Remaining un-shipped orders placed between 11-30 and 12-9 have been designed and created and are currently processing through our shipping department. These orders should all arrive within the next 2 weeks.
All orders placed after 12-9 are currently in production, we currently do not anticipate delays with these orders and they should ship close to all estimated lead times.
Again, please accept our sincere apology for any inconvenience the delayed fulfillment of certain orders has caused. Rest assured that we are creating your order.
Sincerely,
The Morgann Hill Designs Team
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Morgann Hill Designs Inc | 1980 Peacock Blvd Suite B | Oceanside | CA | 92056