Morgann Hill Design Center

I purchased a monogrammed sign from this company on 1-2-I have not received any confirmation on my order status and it is now 1-22-I have emailed the company twice And I keep getting a generic email not giving me any specific information on my order

This may be the worst company I have ever ordered from! I have never written a negative review before, but am so outraged with this company I felt I had to I purchased a Groupon on 11/11/and placed an order with Morgan Hill for a cutting board, engraved with our friend's name the same night This was a present that I would personally deliver in mid December The site said to allow 2-weeks for delivery and stated that an order must be placed by 11/to ensure Christmas delivery I ordered days prior to this deadlineI started to contact the company at the end of November since I never received shipment notification, with absolutely no luck Their phone number doesn't work, and their response to emails (if they respond) is a standard response that must be computer generated After numerous emails with no response, I told them to cancel my order as I had to go purchase a gift at the last minute to replace what I never received Today, 12/28/2015, three days after Christmas, I finally received the very ugly item I ordered - after almost WEEKS! Funny how they charged my credit card for shipping the day I placed my order!! Lucky for me my credit card company is reversing this charge NEVER order from this companyThe worst I have ever experienced

I ordered an item form Morgan Hill Design on Nov, 17th for a Christmas present for my wifeSince I ordered the item on Nov, 17th I actually didn't think their would be such a delay as it appears that my item ordered if I actually receive it won't arrive until well after ChristmasShame on my I guess
I received the day I ordered a confirmation but no shipping information related to a deliver dateDidn't think much of it until weeks later and still no notice
When I tried to call the company to inquire about my order the phone number is disconnectedI tried to then send an e-mail through their website and didn't receive a response or even an acknowledgementI sent a second e-mail with some strong comments about their customer service and received a canned response finally that didn't answer any of my inquiry
These folks are selling their service through Groupon and I think Groupon should also take a good look at the vendors they choose to do business with as this experience will keep me away from Morgan Hill Designs as well as Groupon
I want to share my story do folks know to stay away from both

This company is horribleIt took over months to get my ordered signWhen I did get it the sign was chippedI sent in a ticket on their company web site with a pictureThey did not acknowledge they would send me a replacementJust stated it took xxxx amount of time to receive my ordersent another ticket asking more questions no clear answersThen they closed both ticketsI decided to wait the allotted timeNo signTried today to send them a message and my invoice number no longer work in their systemThere is no other way to email or call themSo I am let with a chipped sign and out the money I spentDo not use themThe products look great on the web site but are quite cheapIf you have any problems forget about any customer service support or resolution! :0(

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
I am dropping you a note to say that I finally received the item I ordered on Jan 28, from the above-mentioned company on April 1, 2016. The case can now be closed. I could not find a place to send this information to the original Revdex.com site where I filed the complaint but found a link to the San Diego site in my complaint. Please let me know if this needs to be redirected. Thank you.*** *** Regards,
*** ***

USPS *** delivered 1/

I guess I should have read reviews before purchasing anything from this companyWhen I ordered it showed that the order would be delivered by 12/22/
HOWEVER I JUST GOT AN EMAIL SAYING IT IS IN PRE-SHIPMENT!!!!!!!!!!!!
This is for a little girl for Christmas!!!
COMPLETELY UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU WILL SHIP THIS OVERNIGHT SO MY SISTER CAN HAVE THIS FOR HER LITTLE GIRL ON CHRISTMAS MORNINGI AM SO BEYOND MAD RIGHT NOW!!!!!!!!!!!

Absolutely terrible company! Never sent my order that I placed in January and it is now almost May!

I ordered cutting boards for Christmas gifts on 12/2/ Today is weeks later and still no product delivered I have made multiple attempts to contact the company with no response I should've figured that a company with no customer service phone # was not legitimate Groupon refunded my urchase price but I am very disappointed that I now have no Christmas gifts for my family members I will be starting from scratch mid-Jan

I placed an order with Morgan Hill Designs December My credit card was charged, and I have yet to receive the itemI have called and emailed the company, and have yet to receive a response*** has not been helpful with resolving this situationSuch a shame that so many others have had the same experience, yet *** continues to sell vouchersThis company is an absolute fraud

BEWARE!!!
This is the worst company!! They are just out to make a buck and have NO concern for the quality of their product or for customer satisfaction I ordered (2) family signs - sign was spelled incorrectly No one of my three requests has for correction has EVER been answered In the same order was one Christmas (Grinch) sign It should have had the family JONES on it, but it was painted as JONAS They never corrected, replaced or even respond to my complaint The final item in the same order was the "Love Story" item...I paid $for this and it was never received Again, no response to my complaints or requests out of items were incorrect This is proving to be an expensive lesson for me I will never use this company again....BEWARE!!

I wanted to update my complaint as I have received half of my orderI ordered two cutting boards and received one of them; I am still awaiting the second and would like to continue my
complaint

I apologize for the delay We just became under new ownership and can ship this order next week if you would still like it We are working through the old orders from previous owner All future order will ship in 10-days Please let me know if you would prefer a refund

I placed an order on July 18, well in advance of the day lead time listed for the Sept wedding this was a gift for I have not received my order, and my calls and support tickets are going unanswered The wedding is now in two days and I have no present I am also out the money I paid to Groupon and Pay Pal (Groupon for the cost of the item, and Pay Pal for the cost of shipping) I would like a full refund in the amount of $

I ordered a custom cutting board for my brother in-laws wedding months agoFigured that with his wedding months out I would alright for lead timeSeeing as their lead time on their page said 3-weeksWhen the 3-weeks passed I emailed asking for an updateIt took days for a response and when they did respond they said if your order is days old it will ship out in daysWhich makes no sense what so everStill I waited that amount of time and nothingSo I emailed againNo responseIt took several emails before I could get another generic response from anyoneI was told in April that they were wry sorry and that they had a high volume of orders come in for Christmas and that they were behindThey asked if I wanted a refund, to which I replied noI want the product or at least a timeline as to when I should expect itI was then told that they would put a rush on my orderIt is now the end of May and I have sent another emailThey responded that they have to update as to when it will be made or shipped out months to custom make a cutting board is unacceptable, their customer service is unacceptable!

TrackingDeliveryOrder #***2/13/2016***

TrackingDeliveryOrder #***2/19/2016***

TrackingDeliveryOrder #***2/24/2016***

Morgann Hill Design Center is by the far the worst company I have ever encounteredI would suggest that you run far away from any Groupon for this company! I purchased a Groupon on 11/19/and placed an order with Morgann Hill for One Medium 11.25"x9.25" Personalized Cork Keeper This was a present that I thought would come before Christmas The site said to allow 2-weeks for delivery and stated that an order must be placed by 11/to ensure Christmas deliveryI ordered prior to this deadline and it is now January 12th and I still have not received my orderI started contacting the company in December to check my order status, with absolutely no luckTheir phone number doesn't work, and their response to emails (if they respond) is a standard response that must be computer generatedThe generated response after you submit an email states they will contact you within hours My last email to them went out to them days ago and I they still haven't replied I am starting to believe they are a scam and Groupon should let you put negative feedback on their site to deter other buyers

BUYER BEWARE!! I purchased the personalized hanging wall art on Groupon & I am extremely dissatisfied in the amount of time it took for me to receive my item. The website states that it would take 3-4 weeks to create the item and then the item should be at my door within 30-45 days. First of all, I placed my order on Oct 28th & it was not even shipped until Dec 18th - That's over 7 weeks!! I then did not receive the item until January 8th - an additional 3 weeks!! That's 2&1/2 months! I realize that the company is located in California & that I am in Canada- but I have ordered products from China before that have come in much less time than this! And it still should not have taken 7 weeks to create the item - which brings me to my next point. I was also very disappointed in the quality of the product. I could not believe how thin & flimsy the item was. The item's description only states the height of the item - not the depth - I seriously can't believe it didn't snap during shipping, it is so thin! Plus the stain they put on it doesn't even cover the edges of the item! Thank God I got this item at a discount because there is NO way it is worth the $60 selling price. Would NEVER buy from this company again!