Morgann Hill Design Center

Add me to the list of people who have been scammed by MHD. Take this as a friendly bit of advice to NOT do business with this company. I bought a Groupon for a large cork keeper. I waited nearly 8 weeks to receive this order, which never actually came - the wait time was far beyond the 2-4 weeks time frame they initially quoted, and far beyond the 45 days that they later quoted in the form email I received after I complained. If you have issues with your order, there is no telephone number that will actually connect you to a live person, and any email responses you receive are form emails that don't address your particular order status. I finally had to lodge a complaint with Groupon to get the price of the item refunded, and another complaint with Paypal to take care of the shipping charge. Groupon contacted the company on my behalf and refunded the price of the item for me. Only AFTER these chargeback requests were filed did I hear anything remotely personalized by MHD, and they did offer to refund my shipping directly, although that has not happened yet. I am still waiting to get the shipping refunded and because of this, I still have an open claim with Paypal.

This item was for a gift, and if their initial shipping times would have been honored, I would have had it in time for the event where the gift was to be given. We are now 4 weeks past that event and nothing to show for it but a giant headache.

I cannot recommend this company to anyone. Worst business practices I have ever seen in 15-plus years of online shopping! Buyer beware.

Review: I ordered 3 monogram circles (through [redacted] vouchers I purchased) on October 1st I ordered through their website, as required. expected time frame 3-4 weeks (well before Christmas rush)On Nov 11 I was sent 3 emails with "shipping numbers". when I plugged numbers into USPS they all came back invalid. Tried to contact Morgan Hill and finally got thru their confusing website by having to set up an account in order to put in a 'ticket claim" for service. After a few more days I received a canned email apologized for the delay, said it wouldn't ship for another 10-18days and emailed me a 20% off my next purchase coupon. I refused offer of coupon and asked for my order to be shipped with a valid tracking number. I tried reaching them thru their FB page but since my inquiries were complaints I was blocked from posting on their FB page.

Long story short...on Dec 13 I received 1 of my items which came with wrong initials rendering it useless. The other 2 finally arrived late, too late for their intended giving as gifts. Quality is terrible, flimsy. I'd be embarrassed to give as a gift even if they arrived on time. I emailed again I contacted [redacted] to complain and the woman told me this is not the first complaint they have had about Morgann Hill This business has no reliable customer service and I'd say is a scam. BUYER BEWARE>Desired Settlement: Want refund of my shipping charges.

Business

Response:

Hello!We have reviewed customers orders. All three orders were placed on 11-11 [redacted] (delivered 12-8) [redacted](delivered 12-4)[redacted] (delivered 12-4)All orders were delivered within stated 4 week lead time, we do not understand the nature of customers complaint.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My orders were placed on OCTOBER 1st, NOT November 11.See copies of the orders below. Check your facts Morgann Hill and stop the lies!!!!!!!!!!! Morgann Hill Designs Oct 1, 2014 To me

Review: Ordered a personalized cutting board on Sept. 12, 2014. Paid $59.99+$9.99 = $69.98 Copy of order confirmation below:

Thank you for your order. Your order has been received and is now being processed. Your order details are shown below for your reference: Order: #[redacted] Product Quantity Price Personalized Cutting Board With Fancy Last Name Design ([redacted]) Last Name: [redacted] Type: 1 - Walnut 1 $59.99

Cart Subtotal $59.99

Shipping $9.99 via Flat Rate

Payment Method Pay by Credit Card

Customer details Email: [redacted] Tel: [redacted] Billing address [redacted] Morgann Hill Designs

_

Received e-mail on Oct. 8, 2014 stating my product was shipped USPS 2-day priority.

_

After not receiving my product, I sent the following e-mail on Oct. 15, 2014:

To [email protected]

Oct 15

When I attempted to track my package, I received the following: Please let me know if my package has ACTUALLY shipped. Thank you, [redacted] Product & Tracking Information Postal Product: •Priority Mail 2-Day™

Features: •$100 insurance included. •USPS Tracking™ Date & Time Status of Item Location October 9, 2014

Pre-Shipment Info Sent to USPS

The U.S. Postal Service was electronically notified by the shipper on October 9, 2014 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available. Information, if available, is updated periodically throughout the day. Please check again later.

-

I received the following response from Morgann Hill Designs:

To Me

Oct 15

When looking into your tracking info, we see the same thing you can see. I do know that USPS has picked up a couple thousand orders this last week. Please allow them 5-7 business days to update their systems to reflect the current status. Thank you April

-

I have tried repeatedly to contact them via e-mail and telephone (disconnected).Desired Settlement: I would like for the company to contact me and let me know the true status of my shipment and actually ship the product to me as they indicated.

Business

Response:

USPS [redacted] delivered 11/3 - No ticket ever submitted

Review: I ordered 2 items from Morgann Hill Designs with a [redacted] voucher. I received one of my items on 12/20/2014 and immediately contacted them through their website as instructed to let them know I only received one of my two items. They replied on 12/23/2014 and said they would look into it. I did not hear from them again until 12/30 (AFTER I contacted [redacted] about the problem). On 12/30/2014, they asked for my phone number so they could call me and I told them I would not be available until after 9pm and to please just let me know what's going on with my item in the email reply. [redacted] has also reached out to them TWICE and provided them with all of my information and said I should expect to hear from Morgann Hill within 3 business days. Needless to say, I have not heard from them nor have I received my item. I understand being busy for the holidays but the holidays are over!Desired Settlement: I just want the product I ordered or at least an explanation as to the delay and when I should expect to receeive it. I am not a difficult person and no hearts were broken because it was not received by Christmas. It's just so unfortunate that you cannot get anyone to reply to emails concerning merchandise you paid for. Why not hire a temp or 2 to reply to emails regarding orders? This could not cost anywhere near as much as the loss of future business. I will NEVER order from the again and not because I didn't receive my item by Christmas but because of their extremely poor ( or should I say lack of) customer service!

Business

Response:

USPS [redacted] delivered 2/9, USPS [redacted] delivered 2/10

Review: I ordered a monogram cutting board on 11/28/14 from Morgann Hill Designs. As of today, 1/8/15 I have not received my product nor will the company respond to my inquires. I have made 5 attempts with no success. The company posted a false USPS tracking number and shipment date of 12/23/14. USPS confirmed that they never record my order from the business.Desired Settlement: at this point I would like a full refund for my shipping costs and my product shipped.

Business

Response:

USPS [redacted] delivered 1/10

Review: I ordered a monogrammed wood cutting board on December 2, 2014 and it has not arrived as of January 15, 2015. I have contacted the company via email and received no response. They do not have a working telephone number.Desired Settlement: I want my cutting board delivered because it is a gift for someone.

Business

Response:

USPS [redacted] delivered 1/20

Review: Ordered a $60 product in early December. After entering numerous "tickets" to company regarding the status of my order I never heard back. I just received product then I received an email indicating not to open another "ticket". In receiving product, I was displeased that it was just put into a shipping envelope with no packing but decided not to complain since it was a cutting board - thinking any bumps or dings would add character. Then when I removed a little sticker that was affixed to the board with the ordering summary on how to produce the personalized board, the wood underneath the sticker was never stained. SO I now have a dark cutting board with an unfinished wood stripe where sticker was...ie it was stained with the sticker affixed to board. I opened another ticket with this issue and then sent an email with an image of this oversight. The email was rejected because apparently they do not check their emails and the limit for emails for their server has been exceeded.Desired Settlement: I either want to send this board back for the unstained area to be stained)fixed) or I want an identical order done correctly.

Business

Response:

Delivered 1/22 via USPS [redacted].

Review: I have been waiting on an order that I placed on November 12, 2014. I contacted customer service in early December 2014 regarding the status of my order and received a blanket email telling me how backed up they were and that my order should be complete and shipped by December 24, 2014. I emailed them again (a telephone number is not available) and asked for the specific status of my order, not a blanket email. I received a reply on December 17, 2014 stating that my order was in "Pre shipment" and that it would be delivered no later than December 22, 2014. They also included a tracking number with this email. After trying to track the package twice, and calling USPS to put an investigation on the package only to find out that the manager of the [redacted] acceptance facility had no record of the package I emailed them again on January 5, 2015 for them to find my package. I received no reply from this email. I have emailed them again on January 8, 2015 with again no reply. I have still not been given any other way to contact this business other than email.Desired Settlement: I want the order that I placed to arrive at the desired location as soon as possible. According to their website refunds are not allowed, so I simply want what I paid for to arrive.

Business

Response:

USPS [redacted] delivered 2/9

Review: I bought a [redacted] (or [redacted]) coupon for a wooden monogram wall hanging. I ordered this sometime in Nov. or early Dec. 2014 (for a Christmas present for my daughter). Here it is almost Feb 2015 and I still haven't received the item--although, I paid my money. I have received 2 system generated emails telling me that they are "processing" my order and my email. They have set up their website so that customers are unable to call or connect with a human being. And, it's clear that this outfit has no plans to honor the MANY complaints I have seen on social media regarding this company. I seriously just want the item I ordered or I want my money back. Is there ANY recourse?Desired Settlement: As I said above, I either want the item I ordered or I want a full refund.

Business

Response:

Delivered 3/13 via USPS [redacted].

Review: I purchased a [redacted] deal in October 2014 regarding a monogram wall hang piece. In early January I placed my order. The order was number is [redacted], placed 01/15/2015 at 07:23PM. I had to pay an additional $9.99 for shipping. According the the [redacted] as well as the company website shipping estimates are about 2-3 weeks. It has now been 8 weeks and I have attempted to contact them multiple times to which I have not gotten a reply. I was able to maintain a phone number for the company but no one ever answered the line that I called.Desired Settlement: I would like to have the piece that I ordered. I feel like that is the least that should be done. I also would feel it would be in the best interest for the company to refund the shipping charges that were paid. But delivery of the product would be satisfactory.

Review: On June 15, 2015 I had placed an order for two items; one wood carved name and one framed family name sign. I received a wood name sign, but it was the wrong name (Wierling instead of Weller). I made several attempts to call,as well as sending email explaining the error and to inquire about the framed sign's expected shipment. On 8/8 I received the correct wood name. I again inquired about the framed sign, explaining that this was to be an anniversary gift for my son and his wife (9/14). That time came and went. When it did arrive, the frame was heavily damaged. It was packaged poorly, and the box was crushed. They assured me that they would replace it immediately. The redone order arrived 10/9, but only had 3 of the 5 names on it., as well as a damaged frame. Again, they promised to correct it immediately, which has not happened. As Thanksgiving approached, I knew my son/family would be coming in from Washington, DC, and my hope was to give it to them then. By this point, they had stopped answering my emails. I have all correspondence available in a file that I will happily share with you...Desired Settlement: I wish to have this company held accountable to their customers; to fulfill their promises, obligations, etc...and to be held to the appropriate standards of customer service. This was, by far, the WORST company I have ever dealt with. I believe they should refund all costs associated - Extra Large Framed Sign/49.99, as well as an explanation/apology by the owner of the company.

Review: I ordered a wine cork keeper on November 22, 2015 for $69.99. I was e-mailed an order confirmation and an order ID #[redacted]. The $69.99 was taken out of my bank account on November 24, 2015. I tried to contact this company multiple times regarding the status of my order that I still have not received. I tried to contact their customer service on January 3 and received an e-mail that a ticket was created and that a personal representative would respond within 24 hours which never happened. When you call the business number provided, it is out of service.Desired Settlement: I would like to receive my money back on an expedited basis.

Review: I received my order on 12/24/15 and immediately realized that I had been sent the wrong item. Waiting for the holiday to pass, I contacted the company via their online ticketing system on 12/27/15. Unfortunately this is the only method of contact that can be found for the company. In my ticket I explained to them that I had ordered a medium (11.25x9.25) cork keeper but was instead sent a small (6x9) cork keeper. I was attempting to correct the error with the company as I did not get the item I paid for and received something of lesser value. One month later I had received no communication from the company. I purchased the product through [redacted] and enlisted their help to resolve the situation; however, after two weeks [redacted] has also not been able to contact Morgann Hill Designs.Desired Settlement: I would like a full refund of the purchase price as well as the shipping fees I paid in addition for a total of $39.98. I am happy to return the incorrect item to the company, but they will have to pay the cost for that shipping.

Review: I ordered a voucher from [redacted] for a medium wine cork holder, personalized with my daughters last name and date of marriage. The voucher covers the cost of the product, but there was an additional $9.99 paid to the company for shipping. This was intended to be a 21st birthday gift for my daughter. Because she lives out of state was having it shipped directly to her. On the [redacted] FAQ page it says that the delivery time is 2-4 weeks. Because of this, I waited until approximately 3 weeks before her birthday to place my order with Morgann Hill so that it would be there close to her birthday. The order was placed on 12/28/2015. When placing my order I noticed that the website states the product usually ships in 3-4 weeks. After a full month, I checked my order status and it says "Awaiting Fulfillment". My daughter was in the process of moving so I sent an inquiry to the company asking for the status and also requesting that it be sent to her knew address. I did receive an immediate (automated) response and a ticket number, stating that they would respond, usually within 24 hours. After a week I still had not received a response so I sent them an email requesting more information. Another week has now passed and it has been just over 6 weeks and the order status still shows "Awaiting Fulfillment". In looking back at the [redacted] page I do now see information showing that orders could take up to 45 days, and I believe at one point I saw another statement that orders will ship between 4-6 weeks during busy times. This means that there are 4 conflicting statements about expected shipping times. Considering that the item has not shipped yet means that they will not meet any of these deadlines. The lack of customer service really makes this situation worse.Desired Settlement: I would like the item to be delivered, and the delivery address to be the new address that I provided the company on 1/28/2016 in ticket #[redacted]. In addition I would like the shipping fee refunded because they have not met the expectations set forth on their website.

I wish I had read these reviews prior the ordering. I ordered an item almost 2 months ago.... And nothing. No phone number to speak with anyone. I've emailed them several times looking for answers and when I finally received a response I was told not to email them multiple times. Really? Then try answering your emails. Very fast to take my money. This company is a joke and should be shut down. Theknot.com should ban them from their site.

DO NOT purchase from this company! It is a complete scam!!!!! I ordered a cutting board through Groupon, and also paid an additional $9.99 for shipping. I never received a confirmation number and the order was never posted to my account. I waited two months and never received my order. When I tried to contact the company for an update on my order status, I never heard back from them. I tried calling, but could not find a phone number on the website. I had to cancel the order with Groupon for the cutting board and I had to dispute the shipping charge from my credit card. Oh, and here is a funny story... My credit card representative from Chase told me that she tried contacting the merchant. A man answered the phone and hung up on her after she stated why she was calling. She tried calling back and received a CELL PHONE message saying that the inbox was full and couldn't receive messages. Once again, DO NOT order from this company!!!!

Morgann Hill has the worst customer service experience I have seen. I have been trying to get a refund on an item that I waited for over 2 months to receive. I care less about the time frame and more about the condition that the item came. The personalization was completely off center and unacceptable. I have submitted 3 tickets which I get an email response that doesn't address the issue and when you respond the emails bounce because their mailbox is full!!! I am beyond frustrated at the incompetence of this company. I really don't know where to go from here...

False Advertising, no customer service response, inactive(or fake) support phone number given.

I truly wish I had read these reviews before purchasing from MHD. I ordered a personalized cutting board via a coupon I purchased on Groupon. I'm not sure if this whole company is a scam but by all the negative reviews it sure seems like it. I placed my order on 11/21 and was assured that it would be delivered before Christmas. It has been weeks with no tracking number or shipping status. Like many others, I have tried to contact customer support with no luck. Now I am assuming IF and when I ever receive my cutting board, it will look hideous.

DO NOT DO BUSINESS WITH THIS PLACE!

I was enticed to purchase from this place with a Groupon offer and boy, what a bad mistake that was.

I ordered from this company on the premises that i'd receive them before Christmas and would be able to give them as gifts.

I STILL haven't received anything after 7 weeks!

The company has absolutely no customer service. I opened a ticket to get a status on my order and it was completely ignored. They did send an email to all their current open order customers, that was extremely generic on 1/16 and said orders between a certain date would be shipped in two weeks. How does it take two weeks to ship something?!

In my opinion, this place is an utter scam and I wouldn't even be surprised if I never receive what I paid for.