Morgann Hill Design Center

I placed my order (which was a gift) on 12-2-15 and to date it still has not been delivered. I knew it would be 30-45 days and that it would arrive after Christmas, but this is absolutely unacceptable. They have no contact number for you to talk to a real person or track your order! I too am wondering if the gift I ordered will be delivered or if I will get any of my money back if it is not.

Review: I ordered a product on Sept.30th and have not received it yet. They are also based in CA, so the shipping should not take this long. I also got a email saying it was shipping last mo th and still haven't received it after numerous attempts with trying to reach anyone in the company. They don't have a number to call, and they sent out an automated response that vaguely told me nothing about when and where my product is. I want a refund, or my product in time for Christmas, it was a present for someone. They are ridiculous.Desired Settlement: I would like the FULL price of the item that I was trying to buy plus the $9.95 shipping fee. OR my original item by Christmas Eve. In 3 days.

Business

Response:

Hello!Is customer able to provide further proof of purchase? We are unable to locate this order with the details provided but would like to review the order further.

Review: I placed an order for 5 products 3 months ago. I received 3 if the 5 and have been unable to reach the company after many attempts to inquire about them. They falsely sent shipment notifications for these products twice but items have never shipped.Desired Settlement: Overnight of products or cash refund as these were a gift for an occasional. That has Passed.

Business

Response:

In reviewing buyers order we see the belowOrder [redacted] (delivered)Order [redacted] (delivered)Buyer has not contacted our ticket system for 45 days. We are happy to work with customer to ensure their complete satisfaction if they do have further questions or concerns.

Consumer

Response:

The reason I am rejecting their response is because it is partly false. My last attempt to contact the company was actually around December 15 which was not 45 days ago and as usual, I received no reply. I did however, receive the items via standard mail on Dec 24 which was after the date of the event that I needed the items. Is this case closed as far as receiving the items, yes. Is it closed as far as being a company deserving of the trust of its customers, no.

Regards,

Review: I ordered a customized product on Sept. 30, 2014 online. Nov. 7, 2014 I received an email stating that my "item had shipped!" with the tracking number attached. On Nov. 18, 2014, I checked on the tracking number to see where my item was in transit, only to find out that it was now an invalid shipping code. When Iresponded to the shipping confirmation email, I was sent a generic response email explaining the process of how they make their products and that an initial email is sent to let customers know their product is "finished" and in the delivery department and usually ships within 2-5 after it's received in the shipping department. On Nov. 22, 2014, I emailed them once again since my product still was showing that the shipping code was invalid. I have not received an email from them at this point, but I have received communication through [redacted] to fill out a ticket on their website. I do not understand why that it could not have been resolved at that point of contact. I am afraid that I will continue to get the runaround and never receive my product.Desired Settlement: Not only would I like to receive my personalized order that I paid $[redacted] for, but I would also like to receive a full refund. I feel their customer service and delivery time is horrendous.

Business

Response:

USPS [redacted] delievered 11/28 - Contacted us 11/24 about not receiving order yet

Review: On October 3rd I purchased a deal for 2 monogram wall hangings from [redacted]. The site clearly said to expect 2-3 weeks for delivery, which would have put my order shipping on or around October 17. When I logged into the vendor site (Morgann Hill Designs) to finalize my purchase, their site said 3-4 weeks for shipment, which was still okay, because it would have gotten my order to me on or around October 31. On November 7th, five weeks after the order (having originally been quoted 2-3 weeks for delivery) I contacted both Morgann Hill Designs and [redacted] see when my purchase would arrive as I had not received any form of contact from either vendor. I feel as though both Morgann Hill Designs and [redacted] have taken me around and around and not answered any of my questions directly. [redacted] just directed me to the vendor (absolutely no assistance in the matter) and the vendor keeps telling me that my order will be shipping soon, without giving me any sort of expected shipment date even though I have repeatedly asked for it.

To make matters worse, [redacted] emailed me on November 9th with the same 'deal' for the monogram wall hanging with a expected delivery of 2-4 weeks. If a vendor can't ship on time the first time, they really shouldn't put that product back up for sale.Desired Settlement: Honestly, with this delivery time, I would like my products to be delivered and some sort of refund or store credit. I don't think it's right that a company can quote 2-3 weeks for delivery and take 7+ weeks.

Business

Response:

Shipping order ASAP

Review: I bought an item from Morgann Hill Designs on Nov 25 2014 for a Christmas present. I've reached out to contact them. They have no phone number. You have to send a ticket ( which is like an email) and have asked several times where's my item. They have not told me where it was, but they say it's shipped in my order status but they said in a very general way that they are working to get everyone's orders out. Meaning it hasn't been shipping. I've sent them 30 and I really do mean 30 tickets/emails to find out where it's at, when it will be shipped. They do not respond or answer me. They were more than happy to take my money but have failed to honor their end. They said if I ordered it on Nov 25 it would arrive before Christmas and they lied. It's not jan 2 2015 and have yet to recieve it. I sent them other emails saying that my Aunt and uncle that this gift was for have already left and I asked if they could just ship it to them. They don't respond. I have no idea when my item will be here or even if I'm ever going to get it. I have no idea if this place is a scam or what. They only reason they even replied the one time was because I told them I was gonna contact you guys. So then they said don't and they were trying to work on getting orders out.Desired Settlement: I still want my item. But I need it shipped to my aunt and uncles address. I don't wanna pay for shipping again. I've already paid 10 for shipping. [redacted] & [redacted]

Business

Response:

USPS [redacted] delivered 1/8

Review: I purchased a personalized wooden cutting board from Morgan Hill Designs on 12/2 in order to give as a gift on 1/17. I understand that it would take 4-6 weeks. It is the 5th week and when I contacted them to ask about the status of my order, I was told that I did not read the fine print and the order could not be ready by Christmas. It took over a week to receive this incorrect response. I had asked if I would be receiving my order by 1/17 and not Christmas. I sent another request regarding the status of my order and have not received a response back According to my order status, it is pending shipment, however it has been with this status for over a week. Since it seems I will not be able to have it for 1/17 and due to the fact per various websites this company has had issues sending orders on time, I want a definite answer that I will receive my order by 1/17 or get my money back.Desired Settlement: Since most likely I will not be receiving my order within the 6 week time which I need it, I want all of my money sent back to me immediately. There are also many bad reviews regarding this business and I don't want to be told that my order will be coming when it will not be.

Business

Response:

USPS [redacted] delivered 2/14

Review: Ordered 11/30 have not received, understand they were backed up,

But received another notice is have purchase with three days. This was ten plus days ago.Desired Settlement: I would like my purchase delivered ASAP

Business

Response:

USPS [redacted] delivered 1/15

Review: On Sept 30 I purchased an item via a [redacted] voucher.

On Oct 29 I inquired about the status of my order. I received two email responses. The first was an automatic response that they couldn't tell you a status of an order in process, but the second asked me for my order number (I had provided a transaction number). I did not receive a reply once I provided that order number.

On November 7 I received a notice that my product had shipped. The USPS tracking number just showed that the label had been generated, but after checking it for a week, it never showed that the product was in transit. When I checked the tracking number again on November 17, it showed that there was no such number in their system.

At this time I submited a complaint ticket to Morgann Hill Designs.

On November 18, I contacted [redacted]l. Their representative had no success in trying to call Morgann HIll, so she sent an email.

As of today, November 20, I have yet to receive my item ordered and I have yet to receive a response from Morgann HIll.Desired Settlement: At a minimum, I would like my order delivered as promised. It would seem like little to ask to have my shipping charges refunded and to also receive an apology for the poor customer service.

Business

Response:

USPS [redacted] delivered 11/29

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They offered me money off my next order. They finally sent my product and had stapled through it. I will never order from this company again, so money off a future order is of no interest to me.

Regards,

Review: I purchased a [redacted] for two customized cutting boards by Morgann Hill Designs. During the order process the website did not allow for the input of the [redacted] number. As a result I was charged the full amount for the order. I immediately tried to cancel the order but the website did not allow it.

In addition, it has been 5 weeks since the order was placed. I have not received the order in full as of today. The company is not answering any of the customer service tickets I have been submitting online.Desired Settlement: I wish to be refunded for the order due to the company not applying the [redacted] and not delivering the goods.

Business

Response:

Delivered 2/2 via USPS [redacted], 2/2 via USPS [redacted]. Refund being processed.

Review: I ordered My Cutting board from Morgann Designs back in NOVEMBER, and was guaranteed delivery before Christmas. It is now February 7th, and I have yet to receive the item I already paid for. I have tried contacting the company numerous times, and never have received a return of any kind. I even tried contacting them on their other sites they use for purchasing their products. Morgan who owns the company returned my messages with rude comments, as well as her avoiding anything I said and asked. This company successfully ruined christmas for my family, and I want my product I ordered!! This is ridiculous Ordering a product in November, and still not having it 3-4 months later... They also sent me a fake tracking number on December 23, and it still says "pre-shipment" to this day!Desired Settlement: I want my product, and I believe I deserve a refund on my shipping I had to pay to their company! I also believe I should receive an apology from this company for how they treat their customers, and handle their sales.

Business

Response:

Delivered 2/27 via USPS [redacted]

Review: I ordered 6 Wooden wall last name decor on November 27th through [redacted].

I did not receive them until January 15th. Me and my boyfriend tried

Calling Morgann Hill Designs numerous times during business hrs with no answer.

The website indicated that the wooden decor came in one size only

(17'W x 10' H). When we finally received our wooden wall decorations we

measured them by using a measuring tape and they did not measure close

to the size displayed on the website.Desired Settlement: Request false advertisement be corrected on their website and a refund of the price it cost to purchase and ship the merchandise ($192.00)

Business

Response:

Delivered 1/9 via USPS [redacted]

Review: I placed an order with Morgan Hill on Nov 28, 2014 for two items totaling:

Order Summary:

Product Subtotal: $76.99

Tax: $0.00

Shipping & Handling: $15.99



Grand Total: $92.98

I received one of the two items I ordered rather quickly within two weeks. The second and more expensive item has yet to be received. I have reached out via email as there is no phone number to actually speak with anyone. I have emailed and opened tickets at last 5 times in the last three weeks asking where my item is and even requesting a refund. This was a gift for my sister at xmas and I still have yet to receive the item. I received an email on Dec 23rd telling me that a ticket for pickup was created and would be emailed to me to track in 7 days and it is a month later and I still did not receive the item. I reached out shortly after that email and was told that on their end it looked like the USPS told them it was delivered however the ticket was not created with USPS it was created iwth number shows a ticket was created but never picked up.

Tracking Number: Can be provided if neede

Image of a progress bar displaying pre-shipment status pre-shipment

Product & Tracking Information

Postal Product:

First-Class Package Service

Features:

USPS Tracking™

DATE & TIME

STATUS OF ITEM

LOCATION

December 23, 2014 , 11:38 pm

Shipping Label Created [redacted] A shipping label has been prepared for your item at 11:38 pm on December 23, 2014 in [redacted].

I then reached out again with no response for over a week. I then sent an email requesting a refund and I got the following response: [redacted] Jan 16 (10 days ago)

to me

Hello!

We are so sorry to hear this! We will immediately review your order & ensure you do receive it within the next week - again we are very sorry & we will take care of this right away!

Thank you.

I still have yet to hear from anyone and it is now about 10 days since that email.

Please help. [redacted]Desired Settlement: I want the remainder of my order that was placed on Nov 28th and I want a refund of my shipping charges as I believe I paid extra to have it delivered.

Business

Response:

Delivered 1/8 via USPS [redacted].

Review: I placed an order on December 5 using a [redacted] I purchased. I have yet to receive my product. I first contacted the company on December 29 and then again a few days later being I had not heard anything from after my second contact still do not hear from them. I then called the phone number that appeared on my credit card bill, it does not answer stating it is a company and goes straight to a voicemail, never heard anything from that either. Finally on January 13, 2015 they sent an email stating sorry for delay, but I have yet to see my order. Since the time I first checked there web site to track my order on the 29 of December it has said the same thing your order is in it's final stage or is being packaged for shipping.Desired Settlement: I need my product delivered immedialtly along with the refund of my shipping and handling fees I was charged.

Business

Response:

Delivered 1/24 via USPS [redacted]

Review: I purchased a personalized Christmas gift online. The website states that orders must be placed by 12/05 for Christmas delivery, my order was placed on 11/30. Checking the website on a daily basis, I could see that my order was "pending" for over 30 days. The item did not arrive until 01/12/15. Additionally, the spelling on the personalized item is incorrect and not reflective of the correct spelling outlined in my order.

There is no customer service phone number. Tickets submitted via the merchant website go unanswered. They do, however, send their customers an email reminding us that they are a small company and to keep that in mind when submitting bad reviews online. Other than that, there has been no acknowledgment of their unexusable customer service and lack of attention to quality control.Desired Settlement: Complimentary service w/ a replacement product that has correct spelling.

Business

Response:

Corrected order delivered 1/23 via USPS [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[The corrected order was received one month after Christmas, when the order was placed in plenty of time to ensure Christmas delivery.]

Regards,

Review: Initial purchase was 18 months ago. A wedding gift to be delivered to Florida. The gift was never sent. MULTIPLE emails later nothing going has been done to reimburse, inquire into delivery problems , or apologize . The last email correspondence was 3/9/15. It states "where was it meant to be sent ?" & nothing since. 6 weeks later I demanded a full refund, as I was sick of their excuses. Have received zero communication.

Review: Purchased groupon tied to this company and received group code to order the specific item which I tried to do. Website does not accept code. I verified all with groupon and they placed the matter between me and the this vendor. I opened up support case with them and they replied with a form email that all was fine and closed the case. However it was not fine nor would repeated attempts to order the product using their instructions would work. Replying to support email with my issue multiple times has gone unanswered.

I know how to order online - I write software to to do the same thing.Desired Settlement: Issue full refund. This company is bad. Thank you

Review: I order medium size personalized shadow boxes that are for corks of wine bottles. I received the small boxes. I paid for the medium boxes.....order numbers [redacted]. I have emailed this company 3 times asking how they plan to correct? Send me the size I ordered and paid for or reimburse me the difference and have yet to hear from them.Desired Settlement: Given that these were personalized, I don't see how they can be exchanged. I either want new ones at the size I ordered and paid for or a refund of the difference between the small boxes that they sent versus the medium boxes I ordered.

This company shouldn't be in business.

I placed an order with them and because I gave them a 2 star rating on Etsy and refused to change my rating to 5 stars like they requested. They put my order on hold and then cancelled it.

Between all the rude emails and Etsy conversations they truly lack professionalism.

I also reviewed them on Wedding Wire which Morgann Hill disputed that I had no business with them I'm glad I kept my receipts and could prove I certainly did!

I wouldn't ever recommend this company to anyone and I'd truly be surprised if they stayed in business over the next few years.

BUYER BEWARE!! I purchased the personalized hanging wall art on Groupon & I am extremely dissatisfied in the amount of time it took for me to receive my item. The website states that it would take 3-4 weeks to create the item and then the item should be at my door within 30-45 days. First of all, I placed my order on Oct 28th & it was not even shipped until Dec 18th - That's over 7 weeks!! I then did not receive the item until January 8th - an additional 3 weeks!! That's 2&1/2 months! I realize that the company is located in California & that I am in Canada- but I have ordered products from China before that have come in much less time than this! And it still should not have taken 7 weeks to create the item - which brings me to my next point. I was also very disappointed in the quality of the product. I could not believe how thin & flimsy the item was. The item's description only states the height of the item - not the depth - I seriously can't believe it didn't snap during shipping, it is so thin! Plus the stain they put on it doesn't even cover the edges of the item! Thank God I got this item at a discount because there is NO way it is worth the $60 selling price. Would NEVER buy from this company again!