Morgann Hill Design Center

Review: I purchased a [redacted] for a personalized cutting board. I placed the order on Nov 2nd, with a 4-6 week processing time. I kept checking the status and never saw anything other than 'processing' and contacted customer service on 12/1. On 12/5 they responded and said my order would be received by Christmas. I received the cutting board on 12/28.

Additionally, the cutting board is not at all as the picture shows on the website and does not appear to be a finished product as the engraving is very shallow in the wood and it is not finished/stained so you can hardly see the monogram at all. I emailed customer support again on 12/28 with questions about the finished product and have never received a reply. I also attempted to contact MorgannHill through her blog with no response. I also contacted them through their [redacted] store where I did get a response that they would address my concern within a week...and guess what! No response. I have contacted [redacted] and requested a full refund...hopefully this company will be bombarded by all these horrible reviews and go out of business!Desired Settlement: I would like the cost of the [redacted] and shipping costs refunded.

Business

Response:

Delivered 12/27 via USPS [redacted], Refunded shipping charge 1/26

Review: Placed an order November 3, 2014 and have never received items. Received an email Dec 18, 2014 saying the items were shipped along with a tracking number. I have filed three complaints with the company. They responded to the first 2 saying they were working on my order but they will not respond to the third complaint. I've contacted the postal service to help locate the package but can't figure it out. In doing to extensive research, it looks like the company is a scam. Looks like no one received their orders and it sounds like everyone was given the same tracking number. It sounds like the postal service in California has received a bunch of calls inquiring about their carrier picking up packages from the company because no one is receiving their items.

The cost of my order was $55.00 plus $10.00 shipping.Desired Settlement: For the company to reimburse my money since these were items for Christmas and I never received them.

Business

Response:

[redacted] refunded code, Refund being processed.

Review: I have had several issues with this company. They began when I did not receive my products as promised in time for Christmas. Finally after almost a month after Christmas and threatening to report them to the Revdex.com, I finally received my products. One product I received was damaged. The corner of the cutting board was chipped off and was in no condition to give as a gift in which the product was purchased for. I have since contacted them well over 20 times trying to have this issue remedied. It took sending them an e-mail every hour one day to finally receive a response from them. They asked me to send them pictures of the damaged item which I did. I have since contacted them multiple times through e-mail and their website and have heard nothing back from them. I have yet to get one response. I made my initial complaint with them over a month ago. The customer service has not been bad, it has been completely non-existent. This is the worst company I have ever made a purchase through and would never recommend it to anybody.Desired Settlement: I would like the damaged cutting board replaced. I would also like my $9.99 shipping refunded for both of the cutting boards I ordered. I would also like some acknowledgement from the company of their terrible service and everything I have had to go through to receive a product that I already paid for. They had no issue taking my money as soon as I placed the order. I would also like to know what they intend to do to make up for the additional shipping costs I incurred to send a Christmas gift to a family member that had left town before I received the item that was promised to be delivered by Christmas.

Consumer

Response:

---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Mon, Mar 2, 2015 at 11:45 AMSubject: Re: You have a new message from the Revdex.comTo: "[redacted]" <[redacted]>I am not sure how to send an update via the website link in the e-mail from you so I am sending it here. I have continued to try and contact this company multiple times with no contact from them. I also commented on their [redacted]. Within two hours of the [redacted] comment they had time to remove the comment and block me from making any further comments on the [redacted] yet they still have had no time to respond to the 50+ messages I have sent them. This is by far the worst customer service ever. This company needs to be shut down.

Review: I ordered a cutting board from Morgann Hill Designs. I got the email confirming my order and had tracking info. After a month of not receiving it I got on the website to track my order and it had disappeared! I contacted them via ticket because you can't call them...horrible customer services idea. I got a generic response saying they sold me then they thought they would and are behind. That's all fine but didn't tell me if I even still had an order or how mine was lost! I submitted multiple more tickets with the same generic email responses. I contacted [redacted] to get a refund has I couldn't contact Morgann Hill. [redacted] refund the price of the product but not the shipping amount I have paid to Morgann Hill. I then got an email response from Morgann Hill saying they saw I canceled my order and sorry they couldn't get to it in over two months? Funny how soon as I got my money back they answered me. Anyway they did not offer me my shipping cost back and kept the money! I would like the shipping cost back since nothing was ever shipped!Desired Settlement: I would like Morgann Hill Design to refund my $9.99 in shipping they charged me for a product that was never shipped.

Business

Response:

Refunded by [redacted], Shipping refunded 2/10

Review: Revdex.com should be aware that they did at least two social media "deal sites" at the same time, providing a huge influx of cash. When giving refunds, they should be refunding the entire amount of the order -- including the amount the customer paid through the "deal sites", not just the shipping, as Morgann Hill did receive the full amount. I placed two separate orders with this company on 11/28/14. One was a monogramed cutting board, I ordered for a gift. It did NOT arrive for the holiday as promised, but eventually arrived in January, useless to me. My second order has still not arrived, despite multiple requests. Here are the details:Order # [redacted]Item #: 9000018, Monogram wall hanging, letters [redacted] (* being last name)Contacts with the business:1. 11/28/14 Original Order Date2. 11/28/14 Order Confirmation w/receipt from vendor received.3. 12/17/14 "Pre-shipment" email received. Got 2 of them. These are fake, and false advertising IMO, because it only says, "Please allow 1-7 days for your tracking number to update as it is currently pending packing & pick up via USPS 1st Class, or USPS Priority Mail." And then they give you a fake tracking number with a link that goes nowhere.4. 1/10/15 Item not received, so I attempt to contact the business. They do not have a phone number on their site, and direct emails are not provided on any of sites (social media, [redacted], their own site). They direct you to file a "Ticket" on the website instead.5. 1/10/15 I file Ticket # [redacted] -- order not received. 6. 1/21/15 and 1/26/15 "Your Open Ticket" email received. It is a template email saying that they are working on it, and that they will send DAILY emails with status. That doesn't happen. 7. 2/7/15 I check their website and my order is completely gone off the website in my order history. "Open Ticket" has now been marked "Closed". So I file another Ticket, #[redacted], asking for my order AGAIN. FYI another address for this co: [redacted]Desired Settlement: 1. I really would like the product shipped NOW so I receive it by Valentine's Day. Both of my purchases were gifts and are useless to me if they don't arrive for a holiday. I already paid for one useless item from this company. This second item could be used for Valentine's Day if I can get it in time. 2. Revdex.com needs to give this business an F rating. There are enough complaints (and a pile on [redacted] and other sites) that they should not be in Revdex.comlimbo of "not rated". Make the call.

Business

Response:

Delivered 12/26 via USPS [redacted], Delivered 2/21 via USPS [redacted],

Review: I ordered two cutting boards from this company on November 28th. I finally received notification that my items shipped. I received only one cutting board on January 10th. Both boards were shown to be packed together, but we're not. I have contacted the company twice with no response. I think this company Is scamming people.Desired Settlement: I'm still missing one cutting board that I paid $30.00 for. I would like it delivered.

Business

Response:

Delivered 1/12 via USPS [redacted].

Review: I used a [redacted] to order a customized cutting board. I ordered the cutting board on November 1, 2014 and paid an additional $9.99 in shipping costs. The website clearly stated that the delivery time was anticipated to be 4-6 weeks, therefore I expected my order in mid-December. I contacted the company in mid-Dec when I did not receive my product and they replied that they "were a small business and are trying to accommodate an influx of orders." I finally received a notice on Dec 20 that I should expect a tracking number in 7 days. The tracking number did not populate until Jan and I did not receive my order until January 5. This is well beyond the 6 week time frame their website had promised. Furthermore, when I inspected my product, it is actually cracked! I took pictures and emailed the company on January 10 and have yet to hear back. When I tried to email the company they kept saying that they would call me, but still have never reached out to me to address these problems. I have email time stamps from each of my correspondences.Desired Settlement: I would like a refund of the $9.95 I paid for in shipping since my order arrived over 2 months after I placed the order. Furthermore, I would like a refund of the entire purchase since the cutting board arrived cracked. I would typically want a replacement, but since this company is so terrible with their shipping and customer service, I just want the experience of dealing with them to be over.

Business

Response:

Delivered 1/5 via USPS [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There is no message from the business except for a tracking number from USPS. When I search the tracking number on the USPS website it says it is not found. There was no communication in this letter. I still believe this business should be reprimanded to the fullest. Would never order from them again.

Regards,

Review: I ordered an item from Morgann Hill Designs on 11/19/14 through [redacted]. The advertisment stated that it would ship within 2-3 weeks. I needed it 4 weeks from that date, 12/19/14. I contacted the company via email (their only form of contact that I can find) on 12/15 to tell them the package had been "processing" according to the website for over a week. I received an automated response on 12/17 stating that my order was in "pre-shipment" and I could expect it in the tracking number to be valid within 7 days. I'm still waiting on this package on 1/12/15 and they've stopped responding to my emails after telling me on 12/29 that if it still hadn't arrived in the middle of that week to email them and they'd send me a replacement immediately. I emailed them on 12/31 and I'm still waiting. The post office said that they likely dropped off a whole pallet of items at once and my purchase was never on it. So the pallet was scanned but my package was never scanned individually. It's supposedly been stuck in [redacted] since Dec 22 but I highly doubt that.Desired Settlement: [redacted] already refunded me for the item as I was not the first to complain, but I'd still like the item. It was a birthday gift for my niece and she was so disappointed that she never received a present from me. I make a point of getting her something very special and personal each year as her birthday is so close to Christmas and I don't want her to feel they blend together. This company ruined that this year.

Business

Response:

USPS [redacted] delivered 1/13

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As stated in my complaint, I did already receive a refund from the 3rd party vendor, Living Social. And I did receive the item TWO MONTHS after I ordered it. This company has terrible customer service and my complaint stands as a warning against anyone else seeking to do business with them.

Regards,

Review: I ordered two products from this company in November 2014. I was expecting to give the products for a Christmas gift. However, I didn't receive the products in time. I did receive one on December 27 2014 and never have received the other. I have sent sever emails (this is the only way to contact them) I can not get a resonse from them. All I get is that I have an open ticket. I received an email on January 26, 2015 saying they were contacting me about my open ticket. However, they didn't tell me anything and I still haven't received the product.Desired Settlement: I would like to receive the product or get a refund of my $35.00.

Review: I purchased a product from Morgann Hill Designs (MHD) on December 4, 2014 and paid for shipping of said product on the same day. Both charges of which appeared on my December credit card statement.

I followed up on my order on January 5, 2015 and did not receive a response until January 24, 2015 informing me that my order had been cancelled and that I would be required to resubmit. At the risk of having to pay for shipping twice, I responded on January 26, 2015 stating as much and attached my original invoice showing what I had ordered and asking if MHD could process my order on their end.

I again followed up with MHD on March 16, 2015 for update purposes and informed them that a formal complaint would be filed with the Revdex.com if I did not receive correspondence by March 20, 2015.

I have not heard back from the company and it has been nearly two months since their last communications.Desired Settlement: Based on the poor level of service, and instead of requesting my order to be filled, I would like a full refund of my costs totalling $42.99 USD.

Review: I ordered a monogram sign from Morgann hill designs on Nov. 21st using a group on coupon. Money was taken out of my account but have yet to receive my item. I have tried to contact the company several times. There is no phone number listed, tells me to fill out a form and the company will get back with me in 24 hours. That is yet to happen. I wish that I could let other buyers know. I hate to give a bad rating for a company, but they must reply to customers. I just don't want others to be without the item they ordered and lost the amount spent on the item. This is a Christmas present. I would to have the item or a complete refund, a reason why my order was not placed, and to let other buyers know about my experience.Desired Settlement: I would to have the item or a complete refund.

Review: I ordered an item on 11/22 for Christmas and I still do not have it and today is 12/23. I have gotten ZERO replies from company and there is no listed phone number.Desired Settlement: item and refund

I ordered a customized cutting board on 12/3/2014 and received it today. I knew when I ordered it that it would not be here for Christmas, but after seeing the reviews, I began to get a little worried that I would receive anything at all. But today it came and it is BEAUTIFUL!!! I did not ever contact them, so I cannot speak to their customer service, but I am very happy with the product!

Do not be fooled by their lovely website - they are nothing more than a scam. If like me, you have been ripped off by these people, call your credit card company immediately and dispute the shipping charges. I used Groupon to purchase my item and Groupon quickly refunded my money - it's clear that Groupon has received MULTIPLE complaints and is conducting their own investigation. Further, this company went so far as to create a shipping label with the USPS in order to generate a tracking number to send me. After being unable to track the package and not having received it within 2 weeks of supposed shipping, I went directly to my local post office. It was a slow day and the post master dug deep into his computer system and informed me that the shipping label (which generated the tracking number) was cancelled the SAME day it was created. Morgann Hill had no intention of shipping anything to me. The people running this business are not incompetent, they are thieves. I hope the local authorities get involved and these people are forced to live the consequences of their unethical, amoral, disgraceful behavior.

Do not order from this company. I placed an order on November 25th and today is January 2nd and my order has not yet been fulfilled. I too have sent several emails and when I do get a reply back, it is an electronic email. There is not a number to call them, you are at their mercy. I to wish that I had checked the reviews before ordering. I trusted groupon and assumed it was a legitimate company..

I purchased the Personalized family wall sign on Nov 28, 2014 Black Friday online. It was a gift for my brother in law for Christmas. I had contacted Morgann Hill Designs through email (they don't have a phone contact) on Nov 30, 2014 to inquire on the shipping date. They replied through email on Dec 4, 2014 stating my order should arrive in time for Christmas. That weekend before Christmas I figured my order wasn't coming in on time. On Dec 23, 2014 I was sent an email from Morgann Hill Designs that my order is in pre-shipment & a label has been created to send my item. It is now JANUARY 12, 2015 & I finally received my order through the mail. Oh boy it is NOTHING like the picture or the measurements! It is made out of the cheapest material I'm too scared to touch it before it breaks. It is 4"H NOT 10"H like it states on their website. This is the 1st & last time I purchase ANYTHING on their website. I will not give this to my brother in law because of how cheap & flimsy it is. I should've known not to purchase anything on the website when it doesn't even have a phone contact number. Please tell everyone not to purchase anything from this website, its all a facade.

NEVER order from this company!! I placed my order for a monogrammed wall piece for a family member on November 11, 2014. As of January 13, 2015 I have yet to receive my item. I have emailed the company several times with an automatic reply the first time and I haven't received a reply on any email's following that. The tracking number that is listed from the company has never been shipped, which they said had on December 18th. Once I contacted Living Social however, they gave me $10 credit for the shipping that I paid the company if that helps anyone.

I placed an order in mid-November 2014. I received a "Pre-shipment" notice that said I would received tracking within 7 days. Tracking showed delivery on Dec. 22, 2015. Did not receive package. Contacted USPS to file lost package claim but they needed the shipping address. I tried to get Morgann Hill Designs to supply the information I needed to file a claim for a lost package. I made numerous attempts to contact them with absolutely NO response or reply from them. I finally received a second notice of Pre shipment in early Jan. Packages arrived the second week of January. Items are very poor quality and look nothing like the companys display of the item. One item was for a gift and it is defective. I am too embarrassed to give it. I notified Morgann Hill again and about a week ago and still have not had a reply about the defective item. I did however, received one reply from the company last week asking me not to send additional inquiries as they put me at the bottom of the list every time I send an inquiry. I do not recommend this company. They have poor products and NO customer service. Very very disappointed. I purchased through Groupon so I feel that they need to know about this company also.

I placed two orders 11/6/15 and 11/16/15 for a wedding gift and Christmas present. Surely enough time to receive in time... You would think?! I have emailed 7 times and went through the "contact us" portion on the website because I couldn't find a contact number. Finally through the contact us portion someone has written me back twice with the generic "we are extremely busy for the holidays, 30-45 days" and even the second email they said the first order would be shipped this week, now it's Friday night and I was promised it would ship plus a tracking number. This business is such a scam! I read some reviews on here and it seems that everyone else is having the same problem as myself. I contacted groupon where I first heard of this sham company and they refunded my money and now I'm going to dispute the shipping charges on my credit card. I would never ever recommend someone to do business with this company and the lack of communication within their organization.

I ordered 2 different things in October for Christmas gifts. I did not receive them until late January. One was fine. The other was completely broken on one end. I sent 3 emails to this company and called them several times, only to get a voicmail each time. I have still never heard back from them.