Morgann Hill Design Center

Review: An order was placed with this company online with a [redacted]. Then I paid for shipping charges of 9.99. The online

order shows canceled. I have tried to contact the company to no avail. They have no phone contacts only email and they will

and do not answer. I am requesting a refund from [redacted], but my shipping charge will be lost I am sure!Desired Settlement: refund of 9.99 shipping charge

Business

Response:

Refunded by [redacted] - Shipping refund processed 1/26

Review: I purchased a [redacted] for a Morgan hill design cutting board with custom monogram for a newly engaged couple. I applied the [redacted] to the order and was left to pay only shipping. This transaction took place 11/25/14. I received an email with the confirmation of the order. It has now been almost a month and I haven't received any correspondence regarding my order or tracking. When I look up my tracking online using my order number, it says processing. I sent a message via the website and asked if I could please have a status of my order. That was December 12. I haven't heard anything. I am now googling this company and seeing a number of similar ssues- all very current. I have voiced my concern via Facebook on Morgan Hill Deaigna Facebook. According to reviews and complaints online, it's only a matter of time before my comment is deleted. I have since reached out to [redacted] and I plan to get my money back. In the mean time, [redacted] should NOT be doing business with this "company" and a company like this should be penalized for taking consumer money and making it damn near impossible to get information on products we have paid for.Desired Settlement: I already know [redacted] will refund the money. I want an apology from Morgan Hill designs for a close miss in ruining my holiday season. I did pay $9.99 for shipping so I would like Morgann Hill to refund me for this while [redacted] refunds me for the $30.

Business

Response:

USPS [redacted] delivered 1/16

Review: I placed on order (using a [redacted]) on October 13, 2014. I am aware of the product lead time, and had no problem being patient. FOURTEEN WEEKS later I have not received ANYTHING from this company. On December 16, I received a notification that my item was ready to ship. That was 5 weeks ago.

I am annoyed and EXTREMELY disgusted by the lack of professionalism. my complaint on the Morgann Hill website went unanswered. I contacted them via [redacted] and they responded asking for my phone number so we could discuss. I sent my email address (I work long hours and prefer email), but instead of just EMAILING me they asked me to send ANOTHER complaint via the website (never mind the one that went unanswered).

DO NOT purchase anything from this place. Its just a big scam.Desired Settlement: I want the shipping money I spent refunded to me in 7 business days.

Business

Response:

Delivered 2/21 via USPS [redacted].

Review: Ordered an item from them on 10/2/14 pd for item and 9.99 shipping. On 11/11 I emailed them and on 11/13 I received a response stating 7-10 days. 11/24 Emailed them again stating the product was not received, emailed on 12/8 and received an email back saying 12/24, 12/18 requested that I be contacted by a Supervisor and that my product never came. received a shipping request label on 12/18, checked USPS website and product has still not shipped, emailed 1/2, 1/6, and 1/16 with NO responses from this company at all. I started a new ticket number and requested someone to call me and received nothing from that. They've offered no resolution, no communication, nothing for something I paid for and was suppose to get MONTHS ago.Desired Settlement: I want my shipping refunded for the item and I want them to send my product shipped by Monday 1/19.

Business

Response:

Delivered 3/14 via USPS [redacted].

Review: I ordered two signs in November 27, 2015 as Christmas presents. I paid a little over $105 for my two products. I got a message from [redacted] stating the payment was made to Morgan hill designs yet no word from their company. I have sent them 4 emails asking for an update or information regarding my order. They have yet to respond. They have an automated email that says they will contact you back within 24 hours but still nothing. The phone number provided to me in [redacted] is out of order. If I had read about them on the Revdex.com website I never would have used them. At this point I have to get different gifts for my family members for Christmas. Since I have not been contacted I wish to get my money back and be done with this fraudulent company. Please help me.Desired Settlement: I just want my money back and the order cancelled.

Review: Placed an order in August for several custom floral items for a wedding. Was advised there would be a three month production time, including the time they need to submit "mock ups" of the product based on inspiration photos that I had already sent to them. After three rounds of mock ups being sent, all of which we rejected for style, quality and color, we had not heard from them for over a month. This was late November, three months after placing the order. Their last communication stated they were ordering new materials and we never saw another email with images of the product they created for us. Suddenly, four months after placing the order, we received a shipping notice. We paid for the goods in August, almost $600. There is no valid phone number for the company. The phone number listed on the shipment confirmation email is invalid. The phone number on their website is invalid. I have over 40 emails back and forth with them. They refused to issue a refund. I then contacted Etsy.com, who supplies the website for this company to do business from. They claim they are now investigating their business practices. I simply want a refund on my goods of the $599.02 that I paid in August. There are MANY reviews online about their horrible service. (Please see the link below). They now have not replied to the last five emails that I have sent to them. They have had no communication with me since mid November. I have absolutely no way to contact them to resolve this matter and they were paid months ago for product I have yet to receive. It does show in route from the USPS, but the goods were not approved at the prototype stage and should not have been shipped until they showed us a final product matching what they represent on their website and what I actually ordered.

https://www.theknot.com/marketplace/morgann-hill-designs-oceanside-ca-620843Desi...⇄ Settlement: I would like a refund and I would like to be able to alert future clients of theirs about their horrible service and products.

Review: I placed an order with Morgann Hill Designs on 11/21/2015 and received a confirmation email that same day confirming they had received my order. As of 12/22/2015 I have not received my order nor have I received any shipping confirmation. I have made contact multiple times to inquire about my order through their "Contact Us" form, [email protected], and did received an automated response. See snippet of that automated email response.

"We have received your request and a ticket has been created. A support representative will be reviewing your request and wills end you a personal response. (usually within 24 hours)."

I have never been contacted by a support representative. There are no valid phone numbers, and their support/help desk is not attended so there is no way to make contact with a live person to find out about my order.Desired Settlement: A full refund including the prepaid shipping, total cost: 33.98, within 10 business days. I would appreciate a letter of apology for poor customer service and not filling my order. Perhaps the Revdex.com could encourage better business practices to help protect consumers.

Review: On 11/29/15 ordered customized cutting boards over a month ago thru a voucher on [redacted]. I met the terms and conditions about delivery times, and even had confirmation from a rep at Morgann Hills (the ONLY email they responded to) to make sure items were received by 12/25/15. Wrote several more emails to check status with no return emails. Finally contacted [redacted] to get a refund (that was no problem) but I paid $19.99 to Morgann Hills for shipping.Desired Settlement: I want the cutting boards. I want someone to email me back. If I am not getting my order, I want my $19.99 back.

Review: I ordered a personalized cork keeper from them on 11/15/2015, Order # [redacted]. As of today, 1/11/15, I have not received my item. I had completed a service ticket on their web site, twice. They replied once with the standard, "it takes 45 days...bla, bla, bla." Then, they closed the ticket. I have since replied to the ticket two more times and I have not received a response. I have searched for a phone number to call or email address, however, I have not been able to find one. I have requested a refund from Groupon and they will refund the money, however, I am still out the $9.99 I had to pay them for shipping. I see that this is a common issue with this company and I think they should be investigated for stealing shipping money from customers.Desired Settlement: I would either like my product or I would like a refund as soon as possible.

I ordered two cutting boards for Christmas on Nov 2nd. On Dec 19th after inquiring about my order, I was told one of my items was in "pre-shipping stage", and I need to allow up to 7 additional days for the first item to ship. Of course, no mention of the status of the 2nd item.

I should have looked at all the negative delivery and service issues posted online before placing my order.

Looks like Christmas is out of the question...Easter gifts!!! Very disappointing.

This place is a joke what a waste of money!!! The picture plated on groupon and on their website showed this beautiful piece of art monogrammed I bought one for my sister and brother in law for Christmas. Ordered it Late November just received it yesterday, what a disappointment what a cheap piece of crap!! DO NOT ORDER FROM THIS COMPANY

I ordered my "Love Story" wall art on 11/27/14. They didn't ship it out till after Christmas, but sent me my "tracking" information on 12/23/14. They didn't actually ship it till a week later. When I finally got the product, it was CROOKED. I have sent pictures and still no response. All I want is a product that looks good and what I paid for. I would NEVER recommend them. Horrible communication and horrible customer service. They should have limited how many livingsocial coupons they give out if they can meet the demand. I wasn't rushing to get it, luckily it wasn't a gift so they could have just told me it would be a little longer and sent me something quaility instead of some piece sitting on my table :(.

This company is extremely unorganized and unreliable. I put an order on December 4, 2014 with the understanding I would get my order before Christmas if I submitted an order before December 5, 2014. I still have not received my order or have got any indication that it is still coming. I have logged 3 customer support tickets - 1 response I got was a general blanket email, the other 2 tickets have still went unanswered.

Knowing that this is a small business I gave them the benefit of the doubt thinking it may be a week or two late and that would be fine. However, now it is a month late and I have no idea when I will get my order.

I placed an order on December 8,2014 and have yet to recieve it. I have attempted to contact the company several times and they have yet to get back to me. I would like the product I purchased as they have already deducted the money as well as shipping on December 8th!

Not only did my two cutting boards arrive a month after Christmas (they were promised before), they showed up without engraving as pictured online. I have contacted the company several times over the past 2 months and have only gotten automated generic responses. Very disappointed. Still cannot get in contact with the company to fix the engraving as shown in picture.

This is by far the WORST, UNPROFESSIONAL company I have ever used. Through Groupon, they advertise 45 days from time ordered to be delivered. However, I placed an order on Jan 5, 2016 and here we are March 3, 2016 and still no item delivered and it hasn't even been shipped yet!!!! It is still awaiting fulfillment according to the order status. I feel scammed and lied to. When I wrote an email to them, it took nearly 3 weeks to get back to me and they offered no pertinent information other that " we are busy and backed up. " No ETA, nothing!! I am very frustrated that the item I ordered was a gift and the occasion has long came and gone. They are liars and unprofessional. DO NOT buy from this company...unless you have months on end to wait and don't mind.

Review: I placed an order on 12/5/2014 for (3) personalized wine cork holders using a [redacted] I had purchased. I clearly specified in the order comments that these items were Christmas presents and needed before 12/25. I have sent multiple emails inquiring about my order and have received nothing but automated ticket responses. I have still not received my items. My order information on their website says the orders are 'processing'.Desired Settlement: I would ideally like to receive the products that I ordered. However, if that is not possible I would like the cost of the [redacted]s I purchased to use with Morgann Hill Design. Total Cost was $66.00.

Business

Response:

USPS [redacted] delivered 1/24USPS [redacted] delivered 1/20USPS [redacted] delivered 1/20

Review: I ordered a monogrammed product from this company on 11-13. On 12-18, I received an email saying a ticket had been requested with USPS and I was provided with a tracking number. To date, the tracking information shows it is still in California and has not shipped. I have been in touch with the company and their reply was they were working closely with the post office. Also, I was charged for the shipping cost several weeks ago. Are they able to charge you for shipping when it hasn't been shipped yet?Desired Settlement: At this point I would rather spend my money elsewhere. I would like a total refund.

Business

Response:

USPS [redacted] delivered 1/12

Review: I placed my order on 11/17/14 (deal purchased through [redacted]) for "Personalized Monogrammed Wall Hanging". Shipping time under item on website states: "Usually ships in 2 to 4 weeks." I first reached out to [redacted] and they referred me to Morgann Hill. On 12/10/14 I sent an email to them and received a generic response back on 12/13/14 stating "We believe that all orders will be fulfilled by December 24, 2014". On 12/17/14 I received a "PRE-Shipment" email advising to allow 1-7 days for a USPS or Priority Mail tracking number update. I sent another email on 12/31/14 with no response. On the same day, with the tracking number provided on their website, I went on USPS.com and found the following tracking information: 12/18/14, 3:43pm, Departed Post Office, "Your item has left our acceptance facility and is in transit to a sorting facility on December 18, 2014 at 3:43 pm" in [redacted]. No further information was available for this item. I contacted USPS customer service and they a opened a ticket to investigate and trace it's location. They also provided me with the local post office phone number, in [redacted]. When I called the post office, they advised me of numerous calls asking about packages not received with ship dates of 12/17/14, 12/18/14 and 12/19/14. I then found the phone number for Morgann Hill on the Revdex.com website, but when I called the line had been disconnected. On 1/5/15, I received a call from the post office advising the local post office was still picking up orders from Morgann Hill with shipping labels dated 12/18/14. I was also provided a different phone # for Morgann Hills. I called that number but found a generic greeting. I left a message advising that if I had not heard anything back by today, I was going to file a complaint with the Revdex.com. The item I ordered is a teacher gift and the money was collected from her students. So, needless to say, there are a lot of people effected by this situation.Desired Settlement: We see that others who reached out to the Revdex.com received their orders. We would like the same within a timely manner. We ask to hear back from Morgann Hill Designs with an order status within a week to 10 days advising of a reasonable turnaround time on order completion and shipment. If they are unable to fill our order, we would like a full refund, including shipping.

Business

Response:

USPS [redacted] delivered 1/10

Review: I placed an order with Morgann Hill Design on 10/9/14 with order # [redacted]. I was told "We have received your order and it will ship 4 weeks from the order date." On 11/6/14 I still had not received my order nor had I heard from the company so I emailed again to see what the status of my order was and was told "Thanks so much - your order is nearing completion & will be shipping within the next 7-10 business days." On 12/17/14 I still had not received my order so I emailed again...and got no response. I emailed again on 01/5/15 and never got a response. Finally on Saturday 1/10/15, my order came in the mail; however, the names on my order are missing letters! I have emailed the company three more times since Saturday and still have not had any contact from this company. I tired reaching out on their etsy as well has their website and email. I googled to see if anyone else had problems and apparently this company is notorious for taking orders but not delivering them. How can a company get away with this? I am highly dissatisfied and at this point just want a refund.Desired Settlement: I want a refund immediately!

Business

Response:

USPS [redacted] delivered 1/10, Order re-shipped and delivered via USPS [redacted], Order re-shipped and delivered 3/16 via USPS [redacted].