Morgann Hill Design Center

Review: I ordered a monogrammed wall hanging from Morgan Hill Designs on 10/27/14 and have still not received the product. I was told it was shipped on 12/17/14 but it has never been received. I emailed the company several times and cannot get a response. The last response was on 1/1/15 telling me to wait another 5 business days for my item and they would reship it. The company does not provide a phone number only an email but they do not respond. At this point I just want my credit card refunded.Desired Settlement: Refund my credit card for the purchase price

Business

Response:

We have discussed customers order directly with customer via our ticket system. A shipping refund has been sent & customer will be contacting [redacted] for a refund. It is unfortunate that we had shipping delays & we have apologize numerous times about this. We hope a refund is helpful.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I spoke to my credit card company today and as of this moment Morgann Hill Designs has not initiated any sort of credit back to my credit card. I understand that it does take time for a credit to appear on my statement, however they do not even see any incoming activity generated from Morgan Hill.]

Regards,

Business

Response:

USPS [redacted] delivered 2/17, Shipping refunded 1/20. Refund processed by Groupon.

Review: I ordered a cutting board from this company on December 7, 2014. I was quoted a 4-6 week shipping arrival. I have written several emails to the company and always receive the same email that my item will be shipped with 7-10 business days. Four of the emails have not been honored. I still have not received the item that I paid for. Now the company will not respond to my emails. It is now March 4, 2015 and I am still waiting for my item I purchased/order on December 7, 2014.Desired Settlement: I would like the order and I would like a discount for my trouble (this was supposed to be a Christmas present!)

Review: I ordered a monogrammed wood cut out on Sept 27, 2014. Towards the end of November, I emailed them inquiring about a delivery date. No response, but suddenly the item was delivered a week later. It arrived, stapled between two pieces of cardboard. I opened it and it was damaged, so I sent an email letting them know the situation. They responded requesting pictures. I sent another email including pictures of damaged item to [redacted] on Nov 21, 2014. Her response came on Nov 24, 2014 that she would have the item "remade and sent out ASAP." I waited and no replacement came. I even offered to send the damaged item back, she said it was not needed. On Feb 13, 2015 to request a status update, no answer. Again on March 15, I sent another email. This time I received an error message that that email address was invalid. I went back to the website and had to send another request for customer service on this issue on March 15, 2015. Thats when I decided to check the Revdex.com and noticed the F Rating and that others have the same problem.Desired Settlement: I want either the replacement item that I was promised or I want a refund--- Not store credit, I will never do business with this company again.

Review: I placed an order on Black Friday of this year (2015) it was a Christmas present for my husband. I had purchased this through a Groupon ad. I paid not only for the product, but also an extra $9.99 for shipping. It is now Dec 28 and I have not received the product nor a response from the company after I had emailed them. I did not realize until after I ordered the item they did not have a customer service phone number. If I would have noticed that I would not have placed an order because I would have questioned the legitimacy of this business at that point. I want the company to either refund our money or send me the item. My order number is [redacted]. I definitely should have researched this company before I placed an order.Desired Settlement: Item shipment or refund.

Review: I ordered (order ID is #[redacted]) a personalized wine cork keeper from this business on 11/28/2015 and still have not received anything as of 1/29/2016.... nor have I been updated as to what is going on with my item. I opened several tickets on the company's website asking for information on my item with no response. The website said orders that were placed before Nov. 30th would be received before Christmas. This was suppose to be a Christmas gift. This is not how a successful business is operated. I should have checked with the Revdex.com before I ordered as I see out of 403 complaints received by this business, 290 were due to delivery issues.Desired Settlement: At this point, I either want my product delivered by February 5, 2016 AND a discount off the price I paid or a full refund including the shipping charge.

Christmas was NOT the same without a gift!

Review: I had ordered a customized cutting board on December 13th. It is showing that it is awaiting fulfillment. I called the number and left I voicemail and I also put in a ticket on their ticketing system and I have still heard nothing from them. I understand they may have been busy from Christmas but we are almost talking 2 full months after the fact.Desired Settlement: I would like my product delivered asap and a status of when I will get the item.

Review: [redacted] - order number

I ordered a cutting board for my mother in law for christmas on 11/26/2015 and it still has not arrived. I have been understanding this whole time but we are going on almost 3 months! And I received another email saying they would be getting around to it, but still no delivery. I would just like what I paid for.Desired Settlement: I would just like for my mother in law to receive the cutting board. I just want what I paid for.

I too ordered a custom cutting board for a gift to a friend on the 2nd of December, 2014. It is now the 16th of January 2015 and I have yet to receive my product. I have emailed them multiple times with now response. I have always trusted Groupon but am having second thoughts for my future purchases. Terrible customer service from Morgan Hill Designs!!! Awful, awful, awful!

I placed an order for a customized cutting board on Nov 28 which guaranteed a 2-4 week delivery. The product was received on Jan 10th. The company does not list a phone number to contact for customer service issues and takes 2-9 days to reply to e-mails regarding your order. I know this because I submitted 3 e-mails requesting updates as to the status of my order.

When I finally received the cutting board the engravement was off center by a half inch which is easily noticeable because the edge of the engravement overlaps on one side and is off-set a 1/2 inch not the other side.

This company has the absolute worst customer service I've ever encountered because their isn't one. At one point I thought I had possibly been taken for a ride and lost my money due to a lack of response and then an automatic e-mail response which was computer driven with a standard reply. Terribly run business and very disappointed.

I placed an order SEPTEMBER 10, 2014 for a Christmas Gift. As of Jan 28, 2015 almost 5 months later I have STILL not received my product. I have called/emailed numerous times and always a response, of your product is shipping in 5-7 days. This is the poorest/no customer service I have experienced in a very long time. These people should not be in business if they can not produce an ordered product in 5 months.

Horrendous customer service. The gifts I ordered on Nov. 11 arrived after Christmas. I then had to pay shipping to send my gifts across the country, as my guests had already gone home when the gifts finally arrived. I have tried, unsuccessfully to get in touch with this company and get some kind of refund for my additional costs, but can't reach them. Their mailbox is always full. They closed my ticket. Their customer service is incompetent, on purpose. Never order from this company. You've been warned.

I have contacted Morgann Hill Designs multiple times concerning my order. I have yet to receive what I paid for nor have I had a response from the company. Terrible customer service. I will never use this company again.

I ordered a groupon item from morgan hill. It was the scroll name sign. Ordered on Feb 12, 2016 and still have not received it. My complaint is I've left several phone calls and emails to them. And no response back at their end. Feeling frustrated!!

Review: I ordered a cutting board on Dec 1st and it is Jan 6th 2015 and I have not received my item. The only way to get a hold of anyone is my e-mail and it takes them days to get back to you. All I get is that they have too many orders. Not my problem. They said on the website it would take 2 - 4 weeks, now it's been 5 weeks and they will not even give you an estimate of when you might receive your item that you already paid for. This company is very irresponsible. They have no customer service skills at all. I will never order from this company again. I guess I don't know if I will ever receive my item. Is there anything you can do about this company?Desired Settlement: I want my cutting board!

Business

Response:

USPS [redacted] delivered 1/16, Refund being processed.

Review: On September 23, 2014, I placed an order for a personalized cutting board. As of November 2, I still hadn't received the cutting board so I sent Morgann Hill Designs an email asking when I would be receiving my order because I had ordered it as a wedding gift for a wedding that is occuring on November 15th. I received no reply to this email but did recieve an email on November 4th saying that my order was shipped. However, when I went to track the number sent in that email all it said was "pre-shipment info sent to USPS". It stayed like this for several days so I sent another email to Morgann Hill Designs asking where my order was but once again I never heard back from them. Then finally on November 10th the tracking number showed my order was picked up and shipped. I finally received my package today only to be disappointed by this company yet again. There was a big crack in the corner of the board that looked as though they had just tried to glue it together and pass it off. How am I suppose to give a damaged gift as a wedding present? I can't so needless to say I will be making a trip to the store before the wedding this weekend.Desired Settlement: I would like my money fully refunded to me. There is no way I would ever give a damaged gift and to be honest I have no desire to wait months for another item from this company.

Business

Response:

USPS [redacted] delivered 11/12 - No ticket ever submitted

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: Purchase a cutting board as a Christmas Gift through [redacted] on Dec 1. I did not receive the item before Christmas. Although disappointing I knew that this might happen. I have contacted this company several times after Christmas and I have received many deceiving emails about when I will receive the product and I even spoke to a woman name [redacted] who assured me my product was complete and that it would be shipped on Friday, Jan 2. This week I received an email from this company stating that the product has not been made and they lost this information for engraving and that I would need to provide the information once again. I have never felt so deceived by a company before. I purchased this item through [redacted] which handles high volume. One of the emails from Morgann Hill stated that they are a small company who takes pride in their product and they received too many orders. I found out later by doing some research on this company this is not even close to the first thing this have happened with this company. My item says pending shipment on their website since Dec 18th. , how can this be when it has not been designed.Desired Settlement: This is an email from them and I would like them to honor this email:

To our valued customers, First, thank you for making our recent holiday promotions an incredible success. We here at Morgann Hill Designs take pride in delivering quality, individually crafted products that meet and exceed all expectations of quality. In light of the incredible success of these promotions, we have had a huge influx in the volume of our orders which has caused an unanticipated delay in the production and delivery of all orders. We sincerely apologize for this delay, and want to assure each of our valued customers that we are working around the clock to ship your orders as soon as possible. We believe that all orders will be fulfilled by December 24, 2014 and appreciate your patience and understanding in the interim. Understandably, some of our customers have voiced concerns about the timeliness of the delivery of orders, please be assured that we are working tirelessly to address all such concern

Business

Response:

USPS [redacted] delivered 2/12

Consumer

Response:

I have not reviewed the response made by the business in reference to complaint ID [redacted], because the response was not attached. Please attach the response and resend to me.

Regards,

Consumer

Response:

Dear [redacted],I did put a response because my response was that there was a not an attachment to your original email. I did not have anything to say when I can read their response. Please resend the response from the company. This surely has taken the Revdex.com a long time to even acknowledge that there was a not a response.

Review: On 10/30/14, I ordered an Personalized Monogram as a christmas present for my sister-in-law and brother (Order #[redacted]). The purchase began on [redacted], however, ended on Morgann Hill Designs website.

On 12/17/14, I received an e-mail with USPS tracking information stating that it was in pre-shipment. However, I have yet to receive the item, its been three weeks since I received that e-mail. I contacted USPS, they investigated it, and was told they couldn't do anything and that I should contact Morgann Hill as USPS said that Morgann Hill still had it. I was very patient because I understood it was a [redacted] deal and the holiday season but its been nearly three months now. I've contacted them two times (ticket #[redacted]), on the 8th and 14th of this month, January 2015, and have yet to receive a response. If I could please get some help!Desired Settlement: I would like to receive my product or get a full refund for the purchase and shipping amount, $29 and $9.99, respectively, for a total of $38.99.

Business

Response:

Delivered 2/3 via USPS [redacted]

Review: Ordered 2 monogram wall hangings from this company on 12/1/14. Finally received 1 of them on 1/7/15. Immediately created a help ticket on their website (the only way they offer for you to contact them) on 1/7/15 asking where the other monogram was; if it was coming in a separate shipment. Never got a response from Morgann Hill. Commented on the same help ticket a week later asking when I would be getting a response; still nothing. Commented on the same help ticket 5 days later (1/19/15) and still absolutely no acknowledgement of my problem.

I paid for 2 monograms and got one. I either want my other monogram ASAP or my money back ASAP.Desired Settlement: I do not trust this company because of all the bad reviews I see online. I want my money back.

Business

Response:

Delivered 1/7 via USPS [redacted], 2/18 via USPS [redacted].

Review: I ordered a custom cutting board on 12/02/2014 and expected the item before Christmas. I attempted to contact the company several times and each time got a delayed auto response. I finally recieved my order on 01/20/2015 and it is damaged. I have attempted to contact the company to rectify the problem and have yet to hear a response. I am so disgusted with this company and want a replacement that is not damaged.Desired Settlement: I want the item I ordered without damage. I expect to hear back from a real person to correct this issue.

Business

Response:

Delivered 1/20 via USPS [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Consumer

Response:

The company's response was shipment information. Shipment information has nothing to do with my initial complaints and the issues I had with the product. My original complaint still stands with no resolution offered by the company. I am extremely disappointed in their customer service as well as the quality of a product I waited entirely too long to receive.

Review: I purchased an item off of the Morgan Hill Designs website back in November. I received a general email from them with an order number and mention that they would later contact me with updated information. They do not have a phone number listed and I have made multiple attempts to contact them through email and through their facebook page and they do not respond. I still have yet to receive my item or any information regarding my order and apparently many people have complained for the same reasons. I am looking to receive a refund for my item.Desired Settlement: Full refund for my item along with shipping charges