Morgann Hill Design Center

Review: I purchased and redeemed a [redacted] voucher for a "Personalized Monogram Wall Hanging" from Morgann Hill Designs on October 28, 2014. The processing time in the item description stated "ships in 2-4 weeks". It is now January 6, 2015 and I have still not received my order.

I have contacted the company via e-mail several times - only receiving automated responses with apologies and promises that my order was being processed. On December 18, 2014 I received an email stating that my order had shipped - including a tracking number. The tracking number has never updated, as the order has never actually been shipped. A few more e-mails with similar automated responses. I have asked for my order to be cancelled and a full refund. That request has never been addressed.

I am unable to contact the company via phone as all of the numbers provided are invalid.Desired Settlement: I would like my order promptly delivered or a full refund.

Business

Response:

USPS [redacted] delivered 2/17

Review: One 10/9/2014 I had placed an order for the monogram wall hanging using a [redacted] deal but had to spend extra for shipping. I had a number of issues placing the order online and was finally able to place the order. My order was confirmed via email on 10/12 that it was placed. It had stated that product would be shipped in 45 days which in listed on their information when ordering. On 11/17 I emailed following up as it was nearing the 4 week mark and the company responded back stating that they have a full 4 week lead time and orders do arrive around 45 days after purchase (listed in terms and conditions) and that my order was nearing completion and would be shipped in the next 5-10 business days. On 12/3 I followed up on the status and received an email from company stating that it was pending pick up from USPS in the next 5-7 business days. So now the company is starting to lie about dates and not following through. I complained to [redacted] and there was nothing to do but they did credit me but because I also paid the company they could not credit for that. [redacted] said they were having issues with the company. On 12/16 I received an email form company with a tracking order and have yet to receive the package! I have emailed numerous times but they do not contact you back and there is no phone number to call! I talked with USPS and they said that the tracking number I was given was made by a computer generated by the company but the product was never sent or brought to USPS so there is no product. I am extremely frustrated! This was a Christmas present!!! I have kept all emails from the company and my order number was [redacted]Desired Settlement: I would like the product but also feel that I should be compensated for the money I spent on the shipping. They are in breach of their terms and conditions.

Business

Response:

We are very sorry to hear customer has not received her order. We do not see any tickets in our ticket system with the email address p[redacted]. If we had known the customer had not received her order we definitely would have addressed her concerns immediately. At this time we will refund her shipping fees & ensure the order does arrive to her in the next 5-7 days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

I would also like to add that I have all emails attempt to contact them and was also informed that [redacted] tired to as well and was unable to as well. I tried the ticket but it would not work. I would highly recommend a more customer service approach for contact along with sending emails with confirmation of order, order number and tracking numbers. I also don't understand how now you are saying it will ne mailed when why was this not mailed previously, how did the company not know this. If and when I receive the item as well as my refund I will resolve this complaint.Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted]-I just checked my account and I have not received my refund as of now, on Wednesday, and I have yet to receive the product either!Thanks!

Regards,

Business

Response:

USPS [redacted] delivered 1/10

Review: I don't even know where to begin! On October 30, I purchased a [redacted] code for this company and redeemed it October 31. I read the fine print that stated that it may take a while to complete my order and I was fine with that. Then, they sent out an email stating that shipping would be delayed due to holidays. Again, I was fine with that as I understand that is a busy time.

On Dec. 17th, I received an email stating that my order was in preshipment and was given a tracking # and told it would ship out within 7-10 days. I was excited because, although, it would probably be late for Christmas, it would be close enough to surprise my wife as a late Christmas gift.

Well, here we are on January 23rd, and I STILL HAVEN'T RECEIVED MY ORDER! I have attempted to contact them via their website email system, but have not gotten any response other than their copy and paste generic emails that say they are working "tirelessly" on responding to my email. WHAT? Ironically, their phone number is no longer in service so there is no way to contact them directly. How convenient!

After looking them up on Revdex.com, I realized that there are several others experiencing the same HORRIBLE customer service that I am! What a disgrace Morgann Hill Designs is to small business! I contacted [redacted] to make a complain to which they "reached out to MHD" and MHD has not responded to them either! The only reason I have not cancelled my order all together is because my wife really wants what we purchased so I am hanging in there to ensure we get it.

It is a couple days short of 3 months ago that I placed my order and I still have not received it OR heard from MHD in regards to my order after numerous attempts. Please, I want my order, and then I want to see Morgann Hill Designs shut down!!!Desired Settlement: Ship my order!! I have given them my direct contact info in a previous email so a phone call would be nice as to an explanation of what is going on and why it is taking so long.

Business

Response:

Delivered 2/6 via USPS [redacted].

Review: On December 1st I ordered a personalized cutting board through [redacted] for Morgann Hill Designs. The item was intended as a Christmas gift so as it got close to the holiday, I checked the status via email (the only way to contact them). I never received a response from the company. After the holiday, I followed up again and again and finally received a mass email with a delivery date span. I received the cutting board on the final day of the date span given. I was so excited to open up the package! When I opened it, my heart dropped - the quality was NOT good. The personalized side is rough, there are plane marks, and it's difficult to read (uh, it's a PERSONALIZED cutting board!). It's nothing like the samples they show on their website or on [redacted]. Once again, I contacted the company via email. Again and again. Finally I was asked to send a photo, which I did right away....3 times...NO RESPONSE. Up until that point, all I wanted was for Morgann Hill to redo the order so I could give it as a gift and I mentioned that if they couldn't redo it, I'd like a refund. NO RESPONSE. At this point, I just want my money back. I contacted [redacted] but they're unable to help unless I get a "copy of order cancelled confirmation email". Right - get that from a company who doesn't respond to their email?! I'm so disgusted in this company and their lack of customer service. It's awful that they can get away with providing an inferior product that looks nothing like what they've advertised and have nothing to say to their customers when we ask for follow up. I only wish there had been Revdex.com complaints online when I placed my order - I would have NEVER purchased from them had I seen the piles of complaints that there are now. Unfortunately Morgann Hill Designs continues to offer their subpar products through deals on [redacted] etc. Pathetic, Morgann Hill, pathetic.Desired Settlement: In the beginning, I was willing to have Morgann Hill redo the cutting board and was even willing to take a different color board if they thought it would be better. BUT...after the lack of customer service and the time I've spent messing around with them, I would like a refund. I don't have any confidence in this company to do the right thing.

Review: I bought two [redacted]s from [redacted].com from this company with the value for two products on their site. I place the order the same day as I purchased the [redacted] (December 4,2015) and their website (morganhilldesign.com) told me 14-21 days I would receive my products. I emailed the company on December 17, 2014 and December 22, 2015 and have yet to receive an email or phone call regarding my order that I have never recieve, not to mention they were two Christmas gifts.Desired Settlement: I want both of my products delievered ASAP, I want an apology from them and I would like the company to work on their website for customers to be able to track their packages so we do know where it is and if it's going to arrive on time like any other company in the world does.

Review: I purshase a [redacted] from Morgan design December 6, 2015 and used the coupon on December 8, 2015 to purshase 3 items rom Morgann design. I never received my gifts for my family for Christmas. I have submitted 3 emails for follow up my purshase shut no answer. My last email on January 11, 2016. The website states someone will contact you in 24 hours. I have not received a response. They charged my card for the item but I have no purshases. They have no phone number to call and discuss complaints.Desired Settlement: My 3 purshases or my money returned.

Review: I ordered my product 12/13/15 and it said 4-6 weeks for delivery. We are now in the first week of February and I've tried contacting them though the website twice and no response. When I call the phone number it is not a valid numberDesired Settlement: This was a gift and I would like to have given it on the date I should have gotten it. Now it is late and I would like at least my chipping cost refunded as well as my product ordered to be delivered!!!!

Review: I purchased a [redacted] for a large Cork Keeper made by Morgann Hill Deigns. Morgann Hill sent a confirmation that stated in the confirmation that the size was a LARGE. However, they shipped a Medium size. The wood frame on the Cork Keeper was totally unfinished and banged up in various spots. Their advertisement stated a natural finish, when it really has no finish at all. I have contacted Morgann Hill various times. They responded once and asked for pictures of what was shipped. I sent the pictures and now they will no longer respond. I have also left a phone message - no response. All I want is for them to ship the correct size that I purchased. It was intended for a wedding gift for a family member.

I have contacted them on 1/20, 1/23, 1/25, 1/26 and called on 1/27. Steph responded 1/23 but no further communication from Morgann Hill after that date.Desired Settlement: For Morgann Hill to ship the correct size Personalized Cork Keeper that I purchased. It was intended for a wedding gift.

Review: I placed an order for a cutting board on December 9th and I have yet to recieve the product that was promised to my within three weeks. I have contacted the company through the online issues email and attempted to call. The only response that I got stated they had an overwhelming request for the product and that I would have my delivery in 4 days. I am clearly 3 weeks later and still nothing and cannot reach them at all. This is a very poor buisness that is taking advantage of customers around the holidays. NOt only have I not been able to get a refund I cannot get anyone to respond this is unacceptable and would like for something to be done so others do not get taken advatage of.Desired Settlement: I would like my product or the refund of my money

I have yet to receive an item ordered November 26, 2014. I can not even get a response from the company, Morgan Hill. I would like my $60.00 refunded and have emailed them as such, still no response.

This is not a good company to do business with.

Buyer's beware! After weeks of trying to get a hold of this company regarding an order that I placed with them in November, they have chosen to not address my extremely negative experience. I ordered 2 items, was given a shipping number for both but only 1 item ever made it. I would not put any faith or trust that any orders that you place will come to fruition.

I purchased a Groupon for two cutting boards. I ordered November 8th, and just received one! Today is December 27th. I have submitted two tickets regarding the second item to which I've received no response! One was submitted 7 days ago; one submitted 3 days ago. Although the automated response notes that a representative will respond in 24 hours, I have had no response.

I ordered two signs from this company for Christmas (2105) presents. When it became obvious that they would not arrive in time for Christmas, I tried (unsuccessfully) to contact them a number of times. As of today, January 5, 2016, I have yet to get any reply from them. I merely wanted to change the delivery address for the items (they are both out of state), and that shouldn't be a big deal. I am VERY disappointed with this company, and would never do business with them again.

I ordered a groupon for an item for Christmas before the Thanksgiving holiday I paid over 40.00 including an additional charge for shipping and I still havent received my item. I have contacted them at leadt eight times each time a promise to send my such item NOTHING this place is a rip off I plan to socialo media this as well.

Placed an order for two identical items using a Groupon with a delivery date prior to Christmas. One Item arrived the week following Christmas. The second item has not arrived yet (February now) and there has been no response from Morgann Hill Designs regarding the 'costumer service tickets' I have submitted.

I am also disappointed that Groupon would advertise a company that has so many issues.

As an aside, the one item that did arrive was hardly worth the money spent on it. I was very disappointed.

I never received my order. I called them multiple times and they never answer the phone. The only thing you could do is leave a message. Which they never called back. If you order for them you would just be throwing your money away.

Horrible horrible business... I have sent them numerous emails and left numerous messages to get status of my order. They do not return calls or respond to emails. How do I get my money back considering I have no product and no customer service??

Review: I purchased a [redacted] voucher for Morgann Hill Designs 10/2/14. I placed my order with the company on 10/3/14 and to this date (12/6/14) have still not received it. The only way to contact the company is via their online ticket system, so I contacted them several times via help tickets. On 11/6/14, over a month after my order date, I received a brief response saying my order would ship within 7-15 business days. Now, more than 15 business days later (and over two months from my order date), I still have not received the item or any indication that it will be shipping anytime soon. I spent the last week sending queries via help tickets asking for an update and tracking information but have received no response. The [redacted] voucher cost $22 and the additional shipping cost paid directly to Morgann Hill was $9.99.Desired Settlement: I would like my order to be delivered asap. Or, if they are unable to ship the order in the next week, I'd like a refund.

Business

Response:

USPS [redacted] delivered 12/13

Review: I placed two orders according to their website prior to the deadline to receive before Christmas. It is now well past Christmas and I have not received either of my orders and I've tried contacting them via email several times. On their website the only means of contacting them is via email.Desired Settlement: I just want my account credited.

Business

Response:

USPS [redacted] delivered 1/12USPS [redacted] delivered 1/10USPS [redacted] delivered 1/10Refund being processed

Review: I purchased three name signs through [redacted] and then on their website on December 1st for Christmas presents. At that time it stated order would be delivered in 2-4 weeks. The estimated time came and went. I emailed (a phone number is not listed on site) regarding my order's status. I was told that orders placed before 12/5/14 would be sent out on December 24th. When I checked the status a shipping label was made on 12/24/14 with expected delivery 12/27/14. Since 12/24/14 there has been no pick up or change in the status. It shows my order is still at their facility. I have emailed daily asking for help with my order. I finally received a request to send my phone number so someone could contact me directly. That was last week and I have heard nothing. I have continued to send daily emails with no response. I am still waiting on my Christmas presents and extremely frustrated with this company's lack of reply.Desired Settlement: Delivery of my order, a refund of cost and shipping if not fulfilled soon.

Business

Response:

USPS [redacted] delivered 2/3, USPS [redacted] delivered 1/20, USPS [redacted] delivered 2/9