Morris Furniture

Broken couch ordered parts months ago
Sales order number#XXXXXXX***
Purchase date 2/06/
Delivered about weeks later
Salesperson *** ***
XXXXXXXXX Coleman leather pwr recl sofa
Received the sofa first day it would pop very loud if we reclinedCalled they came out to adjustFew weeks later same thingThey came back out to adjustIt would still pop we just got used to it After having the furniture for months we realized we were sitting in a holeCalled Morris they came out about weeks later Repair man said your couch is brokenHe said will order new cushions and lift mechanismsHe said no wonder you feel like your sinkingFew weeks later when we started sitting on the other side it felt same wayRepair man came out said that side is broken alsoHe said will order more parts and cushionsCalled few weeks later no one ordered any partsFew weeks after that same thingFinally June guy came back to repair one sideNo cushions and I'm still in a ho

Morris Election Promotion Advertising
Complaint concerns Morris and the advertisement and misleading sales pitch of 69% voter turn out in Ohio for the electionBoth in commercials and on the sales floor they mentioned 69% voter turn outThe 6,000,voter turn out and 69% did not add upTo achieve the 6,000,the true percentage would of needed to be 76%In the store during their sales pitch they continued to reference the 69% and even referenced the Secretary of State website ( *** ) to show that it was possibleThere sales pitch was extremely mis leading and advertising
Morris is now saying it was 'eligible' votersThe promotion started (Oct19) after the deadline to register was over (Oct11)This would mean that the only people eligible to vote ARE the register votersThat number is 7,861, The official numbe

The furniture I purchased had problems from the beginning and I kept calling customer service with issues Fabric stretching on seat and back and not holding it's shape, tears in fabric, ottoman's top cushion not staying on top, kept sliding over the side, back cushions didn't have enough polyfil so they didn't retain their shapeThey always had different responses about the problems I was having, my pieces were from overseas and it would take months to repair, my pieces weren't properly coded so that I could get a replacement, that's wearMy calls were never returned, and when I called it was always "I do apologize" every single timeI was the one calling relentlessly for an entire year only to have a technician come out times to try to fix the problem and him actually tell me that it wasn't going to help, it was how it was madeFinally, after a year, they agreed to take it back minus 15% restocking and delivery feesI agreed, to get it done and over with, only it wasn'tThey picked up the furniture on September On September 28, I called for an updateAshley C*** (Customer Care Manager) said I was given a refund on September 11, it could take billing cycles to postWhat?! I called my credit card, they said no, it only takes 48-hoursI waited and waited and contacted Ashley C*** again, she stopped respondingI had a very difficult time getting her to call me back when it was escalated to her many months priorI finally had to dispute the charge on my credit cardIn December, Rachel N*** (Accounting Department) said yes, I was due a refundBut she wouldn't credit my account til this dispute was resolvedSeriously? It took months for them to credit my account with constant vigilance on my partI will NEVER EVER make a purchase from Ashley Homestore again

I purchased a product from this company (king size bed)on February 18, They charged my credit card on this day, and promised delivery of the product on April 21, They are now changing the delivery date until May 7th and will not guarantee delivery on that date because they have officially been out of stock on the item since January They have continued to sell the product and collect consumers money knowing they do not have the productThe management at the store is very matter of fact in that she can't deliver what she doesn't have and could care less that customers have designed and purchased other products around items she is selling and can,t deliverIt's very deceptive and unethicalThey are offering a refund but since they have had my money for months, I feel I am due more than that Plus I now how to find a new bed after two months of waiting These businesses should have to take ownership but they just send you from one corporate department to another

I received damaged merchandise
I ordered an ottomanI collected it from the warehouse on 11/after waiting for over an hour at the warehouseThe ottoman was wrapped in layers of plastic and paddingI drove it the miles to my home and unwrapped itThe lip was crookedI couldn't tell if the hinges were wrong or bentIt is probably a minute repair for somone who knows what they are doingI contacted the salesperson by e-mail , *** *** I received no responseI went to the store a week later and sopke to *** (?she called and left a message fro customer serviceNo responseI called customer service a week later and spoke to *** *** I sent her photographs of the ottomanI got not response for over a weekI contacted customer service again by email.And communicated with *** *** I gave him the detailsHe contacted me back asking for my phone numberI provided it and follwed up with an additional e-mailNo responseI just want my ottoman repair

Too much too list in charactersBought couches over yr ago and they still haven't fixed and won't return multiple calls
We bought couches at a veterans day sale last year.they said 6-weeksweweeks later couch showed up and they said they lost the other one.we had them reorder because they matched.another weeks later it shows up with recliner not working.1st repairman visit he said it was motor.2nd he said it was assembly.still waiting on them to come to fix that and they won't return multiple phone calls.bought couch over a yr ago and still can't use recliner

Poor Quality Product, Service and Extended Warranty Coverage
My wife and I purchased a couch and entertainment center along with an extended warranty/protection planLess than a year later, one piece of the couch had a seam bust and one door on the entertainment center did not shutIn mid-August, my wife called the extended warranty company and we were told that the issues we had were "manufacturer issues" and we had to contact Morris directlyUpon contacting Morris, they sent a third-party repairman out to our house around August The repairman ordered replacement hinges for the door and sewed the busted seam with a needle and thread
Less than a week later, the seam busted againI called Morris directly back and was told that they would have to order new cloth for the piece and that the third party company would come back out and put it onI told them I wanted the piece of the couch replaced, they said no and even if they wanted to they couldn't because the couch is disco

We notified Ashley furniture late July of warranty issues for sofa and chair they have been messing around to order parts since have called every
Have complained every days parts still not ordered as of today

Bought a living room set, delivered damaged items and not getting responses back to fix the issues
Spent over $7,for a new living room set including a couch, love seat, chair, coffee table and end tablesAfter making the last payment they gave us a delivery date weeks from thenThey stated we would get an email the day beforeWe did not get that email, I called them and they said the delivery date was a week awayI took off work so I would be homeThey did not inform us that the delivery date changedThey made it a week later and said it was on back orderI took another day off work for delivery, again delivery date changed for days later but did not tell usI took off a 3rd day from work, when they delivered the furniture the tables were all scratched up, had big gashes of wood out of them and a layer of dust on all tablesThe couch had a tear on the reclining part that,had been patchedSo, I called Morris furniture immediately and they,said they will send a tec

Morris home furniture voting sale 69% of all VOTERS NOT 6million eligable voters
On sunday I arrived at morris home furniture and was approached by seperate salesmen that claimed they were having a voting sale that if 69% of ohio VOTERS vote in the election and I purchased $1,or more furniture that my purchase would be freenever once was million mentionedOnce I purchased my furniture I left the store and waited on monday night they sent me a NEW email saying their NEW stipulations of million ELLIGABLE voters had to vote that is when I took to fb to check if anyone else was seeing thisI then found out tuesday that the 69.32% of ohio had voted but morris home furniture was sticking by the million elligable voters which would put it at 76% considering that just because you are elligable (18years of age and being a immigrant) does NOT mean you are a REGISTERED voter making their contract voidAs well as this sale began october 19th and register to vote ENDED on octo

I special ordered a sofa two months ago Sofa is not correct No follow up from store
I special ordered a sectional sofa in September and the sofa was delivered on December 22, When it was delivered, the sofa could not be properly put together due to a manufacturing error The delivery people were able to "fix" this error, but the sofa does not sit level Also, the throw pillows accompanying the sofa were wrong I immediately contacted the store in person, as leaving a message with customer service often doesn't result in follow up You cannot directly talk to customer service You must leave a message My manufacturing errors was basically blown off and I was told they would "investigate" I received a text days later after repeatedly contacting the store saying the manufacturer made and error and they would attempt to get me the proper pillows Again, no word on the fact the sofa doesn't properly attach Two months later, no contact No pillows Yet, they sti

Delivery has been a disasterThree incorrect or damaged deliveriesPoor customer service and no compensation for inconvience on companies behalf
My husband I ordered over $worth of furnitureThe first delivery couch was damagedCalled guest services and supposedly was to receive half of the delivery cost and 10% back per couchSecond delivery couch had a rip in it, was offered $but it would be sold as it and I would lose all services to itDeclined and a part was ordered that I'm still waiting on to fix the couchThis past Saturday 7/29/after waiting days prior for the itemOnly for Ashley to deliver the wrong bed and put a hole in my wallWent to Ashley furniture and spoke to the General manager which offered no assistance but a bunch of excusesWouldn't honor the price of the item when selected, even though they gave us the wrong bed and priceI'm severely upset and dissatisfied

I refunded a dining room set after almost year of trying to get Morris to make my situation rightThen, I was shorted $on my refund
Back in October of 2016, I purchased a dining set from the back room of Morris FurnitureIt had some dings and dints all over it which is why I figured it was in the back roomThe store is EXTREMELY dark, which to me is advertisementThey don't want you to see everything that is wrong with their productsWhen I got home, I noticed of the chairs was a different color than the other This bothered me, as the associate that sold the furniture never mentioned this and you definitely couldn't see the color contrast in the dark storeAndwho buys a dining set and puts all the chairs together to make sure the color matchesThis should have been advertised on the tagSo I went to the store and talked to Asst Mgr *** stated he would order me another chair at no cost to me because of the inconvenienceSo he did, and the chair ca

I have been trying to have my NEW couch repaired for over months...and there is still no end in sight
I purchased an expensive sectional couch approxmonths ago Shortly after delivery, I noticed one piece of the sectional was not level (the frame is bent) and stitching was coming off another piece of the sectionalAfter waiting a few weeks for a repairman to be scheduled, the first repairman came to my house on 3/4/ He was able to fix the stitching but stated the frame was bent and would need to be ordered He said to "give it weeks" for the new frame to be delivered and then call back to schedule the repair At weeks (4/4/17), I had not received the new frame and was told it would take approximately more weeks I called back on 4/14/and was told the part was coming from overseas and would not be here until the end of June After talking with a couple managers about this being too long to wait for a repair, I was told on 4/20/they were able to find a rep

Horrible service, been lied to, still do not have the product I have paid for
I purchased a bedroom set, when it was delivered a month ago, they had the wrong slats to put the bed together, the delivery men said we would be in contacted 24-hours to let us know when the correct ones will come, week later, no call, we called the store and was promised delivery fee to be refunded and they were going to check and call us back that day, no call, called back the next day, was told they had no record of the slates even needing ordered or the refund for the delivery chargeWas promised a call back, no call! We have had to call repeadtly, finally they promised delivery today from 10-1, at 110, no call no show, called and was told they forgot to put it on the truckAfter arguing the manager offers 10% of the slatsI said absolutely notI asked for his manager and he said he would have someone call me in 24-hoursStill no resolution, paid for product I don't have and can't use the bed

11/19/I wanted to file a complaint so I got on line to figure out who, where, etcto call or email or whatever to get heard I received some of the pieces to the $k I spent and some were not there so things couldn't be put together, the table was on back order, etc I first made contact with Shelby who did appear to be empathetic and try and help me Her supervisor was on the phone with the crew that was in my home and trying to work it out In the meantime, I contacted the store and asked for the mgrby name and was advised he no longer works there Tiffany, who had answered the phone offered to help me and I decided to let her All I can say is Wow Talk about turning lemons into Lemonade! Closer to Champagne! Tiffany spent a tremendous amount of time on the phone with me, clearly cared about how I felt and the inconveniences put on meI later called back, changed something, added something and it was a breeze That kind of customer service means a lot to me and it weighs heavily when I go back to make another purchaseIt maybe a little old school but doing right by the customer is paramount for me Since Kittles left, I thought I was going to have to drive very far to continue to get that kind of service I had high expectations for Morris Home so to go from unhappy to very pleased in one day is no easy step I will say that the two ladies I dealt with today are certainly the glue keeping Morris together Thank you ladies

I bought a sectional sofa from them and upon delivery, it was bentThis was in August and I still do not have a working couch
Will never do business with this company againWe had our new sectional delivered in July /August and immediately had an issue with the mechanism being bentI called customer service and got a tech sent out who confirmed it needed a new oneHe said thay it would be ordered and they would let me know when it was in
After a month, I never got a call so I called customer service, only to find out the mechanism had never been ordered! After the lady toldMe the order was placed, I was never given a time frame on when it would be in so I figured maybe a month at the mostGave it a month and called back in October when I hadn't gotten anything and got the run around with customer service and told they would check on the part for me and they would call me backI never received a call back so againI found myself reaching out to the company myselfI

The lack of repair of my chair
In November I got a hold of them about my chair being broke they sent people here to fix it they ordered the wrong parts They said they needed to re-order the parts they came in I waited until March the rd they called and canceled the appointment I got back in touch with Morris I cannot get back to me until March and they tell me it's the wrong part again I got back in touch with them they they cannot give me a time for my parts to come in on my chair to be faxed I asked him to just give me a new chair because it's been ongoing since November and they told me no this is completely unacceptable in anybody's eyes they just need to replace my chair and get it over with it always somebody else's fault not theirs

Morris delivered the wrong furniture but did not contact me regarding making it right They also did not address a problem with their promotion
On November 5th, 2016, my wife and I purchased two couches from Morris The couches were identical and were ordered in the same color, a light tan The couches were delivered on Friday, 11/11/2016, one of which was the completely wrong color The couch was dark grey instead of tan as it was supposed to be We have not heard one thing from Morris all last week about what's being done to make it right We haven't heard anything from Morris at alllike "the couch was delivered and it's the wrong color but no big deal" kind of thing The delivery guys (I don't know their name) said that we would be put on a "priority list" so that we could get the proper items that we ordered We are now two weeks later, and while I finally got a call from an employee at Morris after I sent yet another email, that particular employee was not aware of any p

During a delivery damage was done to a door, wall and ceiling
During a delivery damage was done to a door, wall and ceilingI have contacted the company and spoken with a Jared PuckettThe first contact was made the day of delivery with an email sent on Jan 23rd 2018, follow ups sent on 2/and 3/Pictures of the damage have been sentThe company has failed to fix or pay to fix the damage