Morris Furniture

multiple issues with receiving product and then product broke within days of use and still waiting on replacement partsoriginal purchase nov
We ordered a twin bunk bed in nov bed was almost a month late with no contact from companyWas given wrong product when I picked up bunk bedAfter receiving new complete bunk bed it broke within daysHave been waiting since December for replacement partsreceived half of replacement parts but still waiting on replacement wheels for bedAgain company has failed to return calls or contact us

Morris Furniture won't refund the amount spent on a couch that wasn't what we agreed to purchase at the store based on the display model
On March 25, we went to Morris Furniture CompanyWe found, after much looking, a living room set that had a couch and loveseat with firm cushionsWe need support because we both have bad backs
The salesperson said the store units were about years old and a new set would be even firmerWe had to special order to get the fabric we liked
On May the set was deliveredAfter sitting on the couch cushions we found them to be much softer than the ones we sat on in the store and it gave us back pain
We tried working with Morris for months to see what could be doneWe even agreed to keep the pieces we don't routinely sit on (a second couch and the loveseat, plus two ottomans) if they would take back the couch that we use 99% of the time
Morris agreed to take back the one couch but charged us 50% of the $cost of the cou

Morris furniture company at *** *** *** *** *** XXXXX left defective, not installed, and not properly positioned furnitures in my room everywhere in different directions even I refused to accept themNobody from the company contacted me after I reported the issuesThe company promised the defective items would be picked up, but they haven't done thatI purchased items on 9/9/They also forgot to deliver items I purchased, kept bringing defective furnitures, and damaged my house wall and stairs rails

Faulty mattress, repcame out to house to see depression in mattress, threw string across bed & measured from string which wasn't taunt & got 1/2" then leftI measured it times & got 2"I called to see when they could come out again they told me daysThat's when I called youNow I'm in limbo

Morris ran promotion in Ohio, Vote free furniture.If more than 69% of Ohio voters voted then customers would get a rebate for their purchase
Morris ran these ads on Tv,radio,internet,and sales reps when visiting the storeI visited the store on 11/7/to look aroundHad multiple sales reps approach me while looking aroundEach one stressed it's a good time to buy with the 50% off plus if more than 69% Ohio voters vote your purchase is freeAnd they are positive it will happenThe company had to up the insurance on this sale to cover it and there's only been two election where there wasn't more than 69% reported by Ohio Secretary of stateI ended up making a purchase on 11/7/for $with Tim Carter using my Morris credit cardCustomer code/account Was told I would get a rebate in the amount of I would need to come into store between 12/7/and 01/31/to claim my rebate.On 11/9/Morris stated that the % was not metWhen the Ohio Secretary of Ohi

Poor quality and service
I purchased an entertainment stand from Morris and it had a damaged door After contacting them a new door was delivered over one year later However the door was the wrong sizeThey sent another door which was incorrectly sized as wellThe third party service technician and Morris's in-house technician both agree that the doors sent are wrong The Morris technician installed the door, took pictures and said that the company would be getting back with me Because the door is the wrong size it is out of square with the opening
Morris did call my home phone and left a message that they reviewed the pictures and determined, that even though the door was the wrong size and it met "industry standards"
In addition, when the first door was installed I was promised a $gift card which still has not arrived

On about October18, a Morris crew from their Fairborn distribution center delivered a bedroom suite to the girl upstairs at our ***-** entrance minutes later, we found our small maple foyer table turned on it's top, leg broken off and our flowers setting on top of the remaining legs Somehow, the last years the four able residents at this entrance have managed not to stumble into the corner of the foyer and damage this table After a phone convrsation with the Fairborn delivery coordinator, an e-mailed photo and trip to our local store to complain, a report of the complaint to Fairborn "corporate" by the service manager, and follphone calls, we are advised that Morris corporate continues to believe one of their delivery crew who claim they didn't do it Also that it' would be different if they were delivering furniture to us Not agreeing to accept a $repair for another Morris customer in good standing is unbelievable The many dozens of complaints since Morris corporate agreed with the Dayton Revdex.com last May to make necessary changes to their customer service procedures and policies, indicates the same personnel at Morris are still following the same customer-unfriendly policies

Refused to take furniture that was promised to be taken Customer service refused to help
I bought set of twin mattresses and box springs I paid for a delivery so they would take the old ones away I am elderly and unable to move them When they delivered the mattresses they refused to take the old ones because there was dead rolly polly on the box spring that had probably been there yearsMy daughter picked it off and showed them what it was and that there were NO other bugs of any sort on the beds They still refused to take it I called the salesperson and he said that wasn't right and put me on hold He came back on the phone and said that it was a new policy that he didn't know about and refused to help in any way Their customer service is awful I am very upset over this There was no mention of any of these "policies" in any of the paperwork

Complaint against morris furniture about recliner
We bought a recliner from morris on the 12/ we had it home for days and the light in the remote went out and the USB port went out We contacted morris the said even though it has a warranty on it they still wanted to charge us for the guy to come out and fix it which I think that should of been classified as a manufacturers defect Said we would return it was not allowed to do so cause we had it days and there policy is days which we did not know that

Purchased bedroom set at the Morris Furniture location in Springdale, OH on 8-We have only received a partial order thus far
On 8-we purchased a complete Porter California King bedroom set from Morris Home furniture located in Springdale, OhWe were told that the bed rails will be orderedI ask *** *** are salesman if this will pose an issue receiving our furniture timelyHe responded "absolutely not." The furniture was originally scheduled to be delivered two weeks after purchase dateI refused partial delivery because they informed us the bed rails did not arrive as expectedThis pushed our delivery date back to 9-When they contcated me to arrange delivery, I asked if the bed rails were available, and they again said noConsidering we already donated our old furniture, I agreed to have the dresser, chest of drawers, and two night stands deliveredThey explained the bed rails will arrive on and be delivered on 9-They again arranged delivery for the foot board

We notified Ashley furniture late July of warranty issues for sofa and chair they have been messing around to order parts since have called every
Have complained every days parts still not ordered as of today

Warranty worth NOTHING To all my friends and family DO NOT!!!!! I repeatDO NOT shop at Ashley Morris furniture They're warranties aren't worth anything This is the WORST furniture place I have ever had to deal with Long story short couch recliner breaks Set appointment for them to come out Wait weeks Then they won't replace it but they will order the part then TRY and fix it OkMonths go by and still no partNumerous phone calls made---nothing they can do FINALLY after not having a functional couch for MONTHS the part comes in We schedule for a team to come out to fix it Scheduled tomorrow afternoon ONLY to receive a call today saying we have to schedule a date for the part to be dropped off to the house and then have the team scheduled to fix it come out So basically....we have reorganized our schedule, doctor appointments for NOTHING So now we wait some more when asked to speak to the BIG WIG I am told he doesn't speak with customers PROFESSIONAL---NOT So please share this with EVERYONE you know DO NOT SHOP AT ASHLEY MORRIS FURNITURE unless you want overpriced furniture with a warranty worth nothing and a whole lot of aggravation and wasted time #thisisridiculous

We ordered a couch on 12/11/from MorrisIt was delivered on 1/26/It arrived brokenIt is 3/4/and our couch still hasn't been returned
I contacted customer service on 1/27/that our new couch had a shattered wood panel that I did not notice until I lifted the couch up to put rubber feet on itI did not expect to have to go to this length of inspection on a new couch when it was deliveredThey notified me they would order a new couch but it would take 6-weeksI had sold my old couch and let them know I needed somewhere to sit and I could not wait that longThen they offered to pick up the couch and repair with lead time of about a week or twoAgain not fast enoughThen they offered in house repair, which I said would be fine as long as repair was to put the couch in like new condition, not a simple patch repair of the wood thoughI had to take an additional half day off to meet them to repairHowever upon arrival they said they had to take the couch with themO

New furniture damaged during delivery, Morris refuses to fix it
I purchased my new furniture on 7/8/The Furniture was delivered on 7/31/My customer code through Morris is COLLMXXXXXI paid $1,on my Discover card then financed $4,through Morris to receive years no interest financing
The issue occurred when I called Morris on 8/13/to speak with someone because I noticed that my furniture had been grazed with a utility knife when the delivery workers were taking the plastic off all of the furnitureIt left an 8" mark on my furnitureI sent the woman pictures of the damageShe contacted me on 8/18/to tell me that since I reported the damage days after delivery they would not fix itI explained to the woman that because of its location is why it took longer to notice but still they would not fix it I look on all of my paperwork from Morris, no where does it say I have an X amount of days to report damage that occurred during deliveryThe

This company has horrible customer service practicesThe $1,power recliner I purchased quit working so I called for serviceTook several days for them to call back to schedule a technicianNow I am waiting on a part that may fix the problemSo far it is over two weeks and no resultsI requested a call from someone besides their phone agent and that has not happened eitherThey just don't careIf nothing happens soon I guess I will have to escalate my concerns to get action

I ordered a couch and ottoman and paid extra to have Morris deliver the items to my homeAfter the items were placed in my house, the Morris delivery people informed me that a part of the couch did not have any feet with itThey said they would order new ones, or that we could go to the warehouse in Fairborn to get the feet ourselves Went to the warehouse and had to wait for over an hour for several employees to try and find the correct feetWe asked the woman working customer service if there was anyone she could call to order another set of feet (in addition to the ones they were unable to locate when we went to the warehouse) and she had no idea what to do or how to go about seeing if the feet we needed were in stock or how to order another set of feetIt was ridiculousI asked to be refunded the delivery fee, which I think is more than reasonable seeing as they failed to deliver and I had to go pick up the remaining parts myself, but the customer service rep has not even responded to that requestIt has been over weeks now Very disappointed in both the service and the inability of their own customer service rep to provide any ACTUAL customer service

Queen bed with mattress purchased and broke 3mo later.I cannot get it repaired by anyone.I get no call backs from Mgrs
The queen size sleigh bed and mattress was purchased on 02/22/for $ Approx 3-mo later I called them as we were in bed something broke underneath.I called Morris and they said they would send someone out from Saw Inc to fix it.They came out and said oh we need parts.Also showed me screws and other parts laying on floor under bed along with a wrench.The parts were ordered from China.I cannot remember how many times I called Morris and Saw about the broken bed.I was told oh parts coming from China.Finally almost yr later and prob calls parts were in.Man came out to fix it from Saw he said the pieces that fell off the bed did not belong to the bed they were on.I was flabbergasted.No wonder the mattress was sagging so bad.He left .So now what do I do????????I called to talk to *** and left him THREE messages and noreturn call.This is custome

My couch had issues and I have been having a heck of a time getting them to come fix itThey have already been out twice and its still broke
I purchaced the couch in and around the year mark I have had issues that were covered under warranty and its been a bad experience trying to get this fixed

After multiple attempts to get service performed on a leather chair,that is still under warranty, I am still unable to get anyone at the customer service department to call me back I have asked to speak with managers or supervisors and I have been told that there are none that are availableAfter all the calls that have been placed and I have spoken to actual people they say that they have no record of me callingI feel that they are trying to get out of fixing a flawed chair that has been fixed once alreadyMy husband and I feel that we are getting the run around and we need help resolving this issue
Product_Or_Service: Leather recliner
Order_Number: XXXXXXX***
Account_Number: XXXXXX

No resolution for almost months on a piece of furniture that is defective
Purchased furniture May 17, Furniture delivered July12, Purchased Lazyboy rockers, custom made, one print, one whiteWhite was delivered dirty and had to be returned for cleaningThe white one also has a loud knock in it when you rock itThe other chair does not do this, so I know it's not a design error but is a manufacturing errorI have made several attempts emailing with little then no response, 8/4,8/21,8/26, 8/29,8/so farI have also spoken with the manager at Morris no less than times by phone and my husband has visited the store times and talked on the phone with the manager and with someone name Katie at the storeWe have also contacted Lazyboy with no resolutionAll we get is the run around and all we want is for the chair to be replacedThe padding of the chair is also slight but I was willing to forgo that just to get the annoying knock fixed