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Morris Furniture

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Reviews Morris Furniture

Morris Furniture Reviews (375)

Warranty worth NOTHING To all my friends and family DO NOT!!!!! I repeatDO NOT shop at Ashley Morris furniture They're warranties aren't worth anything This is the WORST furniture place I have ever had to deal with Long story short couch recliner breaks Set appointment for them to come out Wait weeks Then they won't replace it but they will order the part then TRY and fix it OkMonths go by and still no partNumerous phone calls made---nothing they can do FINALLY after not having a functional couch for MONTHS the part comes in We schedule for a team to come out to fix it Scheduled tomorrow afternoon ONLY to receive a call today saying we have to schedule a date for the part to be dropped off to the house and then have the team scheduled to fix it come out So basically....we have reorganized our schedule, doctor appointments for NOTHING So now we wait some more when asked to speak to the BIG WIG I am told he doesn't speak with customers PROFESSIONAL---NOT So please share this with EVERYONE you know DO NOT SHOP AT ASHLEY MORRIS FURNITURE unless you want overpriced furniture with a warranty worth nothing and a whole lot of aggravation and wasted time #thisisridiculous

Complaint against morris furniture about recliner
We bought a recliner from morris on the 12/ we had it home for days and the light in the remote went out and the USB port went out We contacted morris the said even though it has a warranty on it they still wanted to charge us for the guy to come out and fix it which I think that should of been classified as a manufacturers defect Said we would return it was not allowed to do so cause we had it days and there policy is days which we did not know that

I paid $on 7/11/for leather to repair the sofaI was to pay for material and service was to be providedRepeated calls without resolution
We purchased a sofa which required warranty repair and also paid $on 7/11/for leather to repair the back and arm on the sofaThe warranty repair was finally completed in November but I still haven't received the leather to be installedI was told if I would buy the leather, Morris would provide the installation at no chargeI have called repeatedly and requested updates as to why I haven't had the leather installedThe last time I called was the week after Christmas and was told they would check with the company in China that manufactured the sofa to find out when I could expect the materialI haven't heard anything and the person I spoke with told me that Morris had already bent over backward for me by repairing the sofa, mindful it was a warranty repairShe said she would contact the manufacturer but they closed for Ch

Queen bed with mattress purchased and broke 3mo later.I cannot get it repaired by anyone.I get no call backs from Mgrs
The queen size sleigh bed and mattress was purchased on 02/22/for $ Approx 3-mo later I called them as we were in bed something broke underneath.I called Morris and they said they would send someone out from Saw Inc to fix it.They came out and said oh we need parts.Also showed me screws and other parts laying on floor under bed along with a wrench.The parts were ordered from China.I cannot remember how many times I called Morris and Saw about the broken bed.I was told oh parts coming from China.Finally almost yr later and prob calls parts were in.Man came out to fix it from Saw he said the pieces that fell off the bed did not belong to the bed they were on.I was flabbergasted.No wonder the mattress was sagging so bad.He left .So now what do I do????????I called to talk to *** and left him THREE messages and noreturn call.This is custome

I purchased a living room set and a bunk bed at the same time to get my interest free and told my sales rep that I was not giving the bunk bed to my
Daughter until Christmas he said that's fine no worries at all that will be fine well I went Christmas Eve to put it together for her and main pieces are broke on the bed so I call Morris home store to get the pieces which the did send but one piece was the wrong piece so I called again they said they would knock $off the bed and send me the correct piece that was weeks ago I just called this morning they tell me it haven't even shipped out yet mind you I was told to business days I would have the pieceMind you this was my year olds main present for Christmas and she is devastated that still that her and her friends can not use the top bunk due to the piece I am still missing

New furniture damaged during delivery, Morris refuses to fix it
I purchased my new furniture on 7/8/The Furniture was delivered on 7/31/My customer code through Morris is COLLMXXXXXI paid $1,on my Discover card then financed $4,through Morris to receive years no interest financing
The issue occurred when I called Morris on 8/13/to speak with someone because I noticed that my furniture had been grazed with a utility knife when the delivery workers were taking the plastic off all of the furnitureIt left an 8" mark on my furnitureI sent the woman pictures of the damageShe contacted me on 8/18/to tell me that since I reported the damage days after delivery they would not fix itI explained to the woman that because of its location is why it took longer to notice but still they would not fix it I look on all of my paperwork from Morris, no where does it say I have an X amount of days to report damage that occurred during deliveryThe

As part of their advertising/philosophy, Morris Furniture states "We are totally committed to your satisfaction and making sure that you always get more at Morris." This past Holiday Season, my daughter surprised me by getting me a new recliner from MorrisWith back problems and circulatory problems, this was a very much appreciated and thoughtful giftHowever, after about months, one of the arms started to feel lose and became increasingly looser and wobblyI called Morris and explained the situationIn less than a week, they sent out a "furniture tech" to check the chair (either repair or replace since it was still under Warranty.) I had to pay a fee because I didn't have the chair delivered by Morris when I bought it but picked it up and brought it home in my carThis is a usual practice and understandable
I received an e-mail telling me what time my repairman would be at my home as well as a picture of himI just had to click on "Confirm Appointment" and that was itThe repairman arrivedVery professional and obviously a craftsmanHe carefully removed the fabric from the arm of the chair and discovered that the loose arm was caused by a manufacturing flawHe was here for an hour, carefully and painstakingly working on the chair and re-securing the arm to the frameIt was repaired and just like new again and the charge to come out was cheerfully refunded and I have my like-new recliner again
Long story short? Morris Furniture really does believe in Customer Satisfaction and proved that to me with my recent experienceAnd the people I interacted with were all very friendly and professionalAll in all, it turned out to be an easy, pleasant experience which furthered my belief in Morris Furniture and their philosophy of Customer Satisfaction...and another reason why Morris always has been and will continue to be my choice in home furnishing storesThanks to all at MorrisYou are awesome John

We are concerned about anomalous wear in a reclining couch we bought last ~MarchIt is under warrantyCustomer service has not responded adequately
We purchased a reclining couch on March However, it appears to have structural problems causing its arms to splay outward We contacted Morris and had a technician out to look at it in May His report to the store and manufacturer was not available to us We were told that the store would determine how it can be repaired and contact us when ready
No-one contacted us
We called the store, whose customer service line always puts us on hold for a long period, suggesting that we leave a message and they will return the call within hrs They NEVER returned any calls
At one point I talked to a customer service rep who told me that the previous rep wasn't working there any longer I explained that we were owed an explanation, or warranty repair
We also called the home office, again getting a hold message and no reply

Missing item with delivery
2/4/I had couches delivered to me and one of the couches was missing a pillow I immediately called that day and was told they would have a new pillow shipped to me in 5-days I called on 2/to follow up and left a message no one called me back I called today and was told the order for the missing pillow was not placed until 2/and it will take 4-weeks for the items to arrive I feel like I'm getting the run around and I would the item that I paid for or I want a refund for the item Customer order #CRXXXXXXXX

After multiple phone calls and messages, I can't get a call back for service
I paid a fee to have my furniture delivered and set up Furniture delivered Nov Love seat is not set up correctIt has multiple pieces and they are not properly connectedI have called for service times now over a week period Call service: message says "leave msg and call will be returned within one business day"No call back at this timeFinally spoke to someone in sales, I was assured I would be called back within hoursA week later still no callSpoke to manager, *** at 11am on 12/Assured I would get a call back by noondays later still no callCustomer service is terribleThey make the sale, then you can't ever talk to them again

After multiple attempts to get service performed on a leather chair,that is still under warranty, I am still unable to get anyone at the customer service department to call me back I have asked to speak with managers or supervisors and I have been told that there are none that are availableAfter all the calls that have been placed and I have spoken to actual people they say that they have no record of me callingI feel that they are trying to get out of fixing a flawed chair that has been fixed once alreadyMy husband and I feel that we are getting the run around and we need help resolving this issue
Product_Or_Service: Leather recliner
Order_Number: XXXXXXX***
Account_Number: XXXXXX

Damaged furniture was delivered in NovemberIt is now January and we still have not had the issue resolved
November 22,My husband I purchased a complete bedroom set for a pretty pennyThe first delivery was set for 11/27/The headboard was damaged so they offered to send a new oneThe drawers on the dressers and night stands also do not close all the way and they slide back outWe scheduled the new headboard delivery for 12/3/They never showed upI called and they said it would be another week at least before they could get it outI explained that I was waiting for this headboard so that my furniture could be assembled, my mattresses could be delivered, and I could sleep on something other than a couch; so I demanded to speak with a managerI never heard from oneThey finally delivered my headboard that same week after my complaintsI have since requested to speak with numerous managers in which I have never heard from one, about my drawers not working properly

Repairs or replacement for a defective item taking WAY to long
We purchase the Sorrento King bed storage # XXXXXXXX Feb/around the end of June I had to call for service because one the drawer glides went bad, they came out July 22, the repair man said they would have to order it and they would contact me when it came inMONTHS had passed * waited until around Oct and started calling customer service, I kept getting the same story (it's on order and will be here)Finally in November I went into the store to see if they could take one off a floor model, the girl told me no, I explained to her I could have swam the channel for anywhere in the world and had the part here by nowFinally in December I had enough, I called the corporate office and ask to speak to someone in charge I think I spoke with ***The next day she returned my call, she said my part came in yesterday and they will ship it out and when it gets here I was to call and schedule an appointment I did

Complaint against morris furniture about recliner
We bought a recliner from morris on the 12/ we had it home for days and the light in the remote went out and the USB port went out We contacted morris the said even though it has a warranty on it they still wanted to charge us for the guy to come out and fix it which I think that should of been classified as a manufacturers defect Said we would return it was not allowed to do so cause we had it days and there policy is days which we did not know that

Customer service is absolutely disconnected with policies and procedures, we purchased a dining room set almost a month ago and have not been able to assemble due to faulty product after two weeks of phone calls we have just been informed we need to send in a pictureWe were told five days ago the replacement had been mailedMy children are doing homework and family meals on the dining room floorCompletely unprofessional

Four month nightmare just to purchase expensive bedroom furniture
I don't usually warn people away from a company and I have never filed a complaint before, however, please avoid buying anything from Morris/ Ashley furniture stores unless you want to experience a complete nightmare!!!
I ordered a beautiful new bedroom set in the beginning of October They told me they could deliver some parts like the bed now and others later I agreed and purchased the furniture with their credit card as it was year same as cash A few days later the sales guy calls and says they don't have any of the parts so we will have to wait Keep in mind my mattress is on the floor now in anticipation of the new furniture Okay no big deal so we wait
The first delivery day comes and the delivery guys call me on to the truck to show me the furniture and ask if I ordered a floor model as this set is really beat up I did not order a floor model so it should not be beat up There were large

On november 18th my wife and I purchased a new sectional couch and ottoman set We were told at that time the set we picked out was a very popular one and that it would be weeks before we would get it We were ok with this time frame and reasoning
At week we had not heard anything from the company about scheduling for delivery my wife called in just to see when we might be able to schedule, as she was getting ready to be going back to work from surgery the following week she was told that it was going to be another weeks before it came in she informed the representative that it had been the weeks and she was checking on delivery The rep responded with laughing and said be patient it is almost here
At week my wife called in again to check about delivery She was told that the couch was due to be delivered to the warehouse that week and we could do delivery the following week Because of this update we started preparing our house for the new furniture We got rid of our previous furniture to make room for the new furniture(Big Mistake)
Now at week we still had heard nothing from the company about delivery or the status of the couch I called in to see if the couch was ready for scheduling of delivery I was informed it still was not in the warehouse and that the rep was going to check on the status and call me back I waited hours and heard nothing I called back and was told that it could take up to hours before they got an answer about where the couch was hours later still no call from the company and my wife called again to see if there was an update She was then told by a manager that he didn't know why anyone was telling us that it should be in any of the times beforeThe system shows that it is going to be another 2-weeks before the couch ever gets to the warehouse We are now looking at weeks before we ever get our couch
Not once during this process has the company ever called us to inform us of the delays We have had to call in every time only to find out that the time for delivery is even farther out than we were told the last time To say the least we are not happy at all with the communication or service that we are receiving from Morris Furniture
The only thing that they are offering us is to take off the delivery charge

We ordered a large sectional, ottoman and recliner in the winter of We were told it was all leather but has been falling apart- like the leather is peelingWe contacted Morris in Florence Ky (where we purchased the items, along with a full dinning room table set) only to be told that the man who sold us the furniture was fired the previous year for lying to customers and saying things were leather that actually were notWe paid a lot for our "leather" couch and wanted some sort of compensationAfter talking to them at the store and corporate level for months they just told us, oh wellToo bad for youNever again would I go there and I would tell everyone I know not to as well

Bought a Dining room table set that was defective when delivered A service tech recommended replacement or repair
A dining room table set was purchased on 9/03/at 12:PM from Ashley Furniture Homestore, store nubmer AHS COL BRICE The set was delivered on 9/08/ The table had a middle leaf that folded underneath the table so it could expand and be bigger During the holidays of when I tried to expand the table I discovered it was broken I called Ashley Furniture Homestore and a service tech was scheduled to come on site The service tech looked at the table and said it needed to be replaced Later on down the line customer service claimed it needed to be repaired which is one of the issues After calling every week through March, so three months nothing was ever done to replace or repair the table Every time I called everyone said they were not authorized to help me, it was always someone else that had to authorize it After making so many calls I fina

I have different broken couches sent to my homeYet to find a resolution with the company
On 10/15/I had couches delivered to my homeOne of the couches (loveseat) was broken and did not reclineThe recliners are electricThe company sent a tech out to look at the broken loveseat and the tech stated "the motor was burned out"The loveseat was brand new
I talked with the company and they stated they would send me a new loveseat on 12/21/On that date a new loveseat was deliveredThat loveseat also did not work
I talked with the company again told them the issue and they stated they would send me a new loveseatOn 12/23/a new loveseat was delivered to meThat loveseat also did not work
I talked to the company again and told them the problem again and they said again they would send me a new loveseatOn 12/31/a new loveseat was delivered to my home and once again it did not work
I went into the store and talked to the store manager and she stated

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Address: 161 Mall Woods Dr, Dayton, Ohio, United States, 45449

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