Morris Furniture

I purchased a living room set and a bunk bed at the same time to get my interest free and told my sales rep that I was not giving the bunk bed to my
Daughter until Christmas he said that's fine no worries at all that will be fine well I went Christmas Eve to put it together for her and main pieces are broke on the bed so I call Morris home store to get the pieces which the did send but one piece was the wrong piece so I called again they said they would knock $off the bed and send me the correct piece that was weeks ago I just called this morning they tell me it haven't even shipped out yet mind you I was told to business days I would have the pieceMind you this was my year olds main present for Christmas and she is devastated that still that her and her friends can not use the top bunk due to the piece I am still missing

We purchased furniture it was now working the day it was delivered Customer Service has done nothing to help me resolve
We purchased the furniture in Novwith a warranty, the day it was delivered the USB port was broke, they replaced the center console A short Tim later the gliders on the love seat were grinding, someone came out and said the bases needed to be replaced Bases were delivered and sat in the garage for several (6-8) weeks Finally the bases were replaced After they left we discovered that one of the recliners of the loveseat was not reclining So yet again we made arrangements for someone to come back out They came out and fixed the recliner so it would recline out Then after leaving we discovered it was almost impossible to push the recliner back in At that point I was very frustrated that this brand new furniture has been nothing but issues since the day we purchasee it I called the customer service line and the rep said let us come out again a

Guardian protection plan was misrepresented at time of contract
Guardian "extended warranty" protection was misrepresented at time of contractDescribed as protection plan if there are "stains, tears, breaks...etc." Was not told it doesn't cover wear and teartears near seam, or that a complaint had to be filled within daysI have filled two complaintsOne denied because tear occurred at seamThe other complaint was never responded toUpon contacting Morris I was given tips to navigate the complaint process which I was told "doesn't pay very often." I was not give written policies on Guardian until after daysCompeting furniture stores and policies are significantly more comprehensiveI have bought a lot of furniture from Morris and hoped to buy moreI have spent over $on these warranty policies which I believe use the technical details of the policy to pay out at a very low rate

I paid $on 7/11/for leather to repair the sofaI was to pay for material and service was to be providedRepeated calls without resolution
We purchased a sofa which required warranty repair and also paid $on 7/11/for leather to repair the back and arm on the sofaThe warranty repair was finally completed in November but I still haven't received the leather to be installedI was told if I would buy the leather, Morris would provide the installation at no chargeI have called repeatedly and requested updates as to why I haven't had the leather installedThe last time I called was the week after Christmas and was told they would check with the company in China that manufactured the sofa to find out when I could expect the materialI haven't heard anything and the person I spoke with told me that Morris had already bent over backward for me by repairing the sofa, mindful it was a warranty repairShe said she would contact the manufacturer but they closed for Ch

They damaged my sofa upon delivery now they won't give me a refund said I'm stuck with something I didn't purchase says because it's a floor model - that's why me & the salesperson *** *** checked every nook & cranny & both signed & stated was in perfect conditionCopies enclosed-

I had to leave a star to post review, but would give ZERO stars if allowed
I'm so disappointed in this companyMost employees don't stand by the company's promise unless it's corporate who trains them not to care once us the buyers pay the billI went in with high hopes to find a sectional and I didIt was my third time in the store and the sales personnel are super attentiveI purchased a piece sectional, paid it full, and went home happyWhen they delivered the pieces, had torn fabric and busted legsI called and called, went in person, e-mailed a thousand times and got lucky finally and a redelivery of the three pieces was scheduledThey came two days ago and still one of the three pieces has torn fabric and scraped up legsDoesn't Morris take pride in their company and their service and their products? I've started the thousand e-mails and calls already to in hope get it resolved eventuallySad that I purchased such an expensive piece and 1) have yet to enjoy it and 2) feel so bitter about my purchaseI don't wish it on anyonePlus I paid the $for the warranty on top of the purchase price! And apparently that's worthless as wellThere's lots of furniture stores out there, read the reviews (which I didn't and it could have saved me a lot of headaches and time) and choose wisely- Morris is not the best choice for quality but mostly for customer service!

Bought a Dining room table set that was defective when delivered A service tech recommended replacement or repair
A dining room table set was purchased on 9/03/at 12:PM from Ashley Furniture Homestore, store nubmer AHS COL BRICE The set was delivered on 9/08/ The table had a middle leaf that folded underneath the table so it could expand and be bigger During the holidays of when I tried to expand the table I discovered it was broken I called Ashley Furniture Homestore and a service tech was scheduled to come on site The service tech looked at the table and said it needed to be replaced Later on down the line customer service claimed it needed to be repaired which is one of the issues After calling every week through March, so three months nothing was ever done to replace or repair the table Every time I called everyone said they were not authorized to help me, it was always someone else that had to authorize it After making so many calls I fina

We are concerned about anomalous wear in a reclining couch we bought last ~MarchIt is under warrantyCustomer service has not responded adequately
We purchased a reclining couch on March However, it appears to have structural problems causing its arms to splay outward We contacted Morris and had a technician out to look at it in May His report to the store and manufacturer was not available to us We were told that the store would determine how it can be repaired and contact us when ready
No-one contacted us
We called the store, whose customer service line always puts us on hold for a long period, suggesting that we leave a message and they will return the call within hrs They NEVER returned any calls
At one point I talked to a customer service rep who told me that the previous rep wasn't working there any longer I explained that we were owed an explanation, or warranty repair
We also called the home office, again getting a hold message and no reply

We ordered a large sectional, ottoman and recliner in the winter of We were told it was all leather but has been falling apart- like the leather is peelingWe contacted Morris in Florence Ky (where we purchased the items, along with a full dinning room table set) only to be told that the man who sold us the furniture was fired the previous year for lying to customers and saying things were leather that actually were notWe paid a lot for our "leather" couch and wanted some sort of compensationAfter talking to them at the store and corporate level for months they just told us, oh wellToo bad for youNever again would I go there and I would tell everyone I know not to as well

Customer service is absolutely disconnected with policies and procedures, we purchased a dining room set almost a month ago and have not been able to assemble due to faulty product after two weeks of phone calls we have just been informed we need to send in a pictureWe were told five days ago the replacement had been mailedMy children are doing homework and family meals on the dining room floorCompletely unprofessional

Four month nightmare just to purchase expensive bedroom furniture
I don't usually warn people away from a company and I have never filed a complaint before, however, please avoid buying anything from Morris/ Ashley furniture stores unless you want to experience a complete nightmare!!!
I ordered a beautiful new bedroom set in the beginning of October They told me they could deliver some parts like the bed now and others later I agreed and purchased the furniture with their credit card as it was year same as cash A few days later the sales guy calls and says they don't have any of the parts so we will have to wait Keep in mind my mattress is on the floor now in anticipation of the new furniture Okay no big deal so we wait
The first delivery day comes and the delivery guys call me on to the truck to show me the furniture and ask if I ordered a floor model as this set is really beat up I did not order a floor model so it should not be beat up There were large

On november 18th my wife and I purchased a new sectional couch and ottoman set We were told at that time the set we picked out was a very popular one and that it would be weeks before we would get it We were ok with this time frame and reasoning
At week we had not heard anything from the company about scheduling for delivery my wife called in just to see when we might be able to schedule, as she was getting ready to be going back to work from surgery the following week she was told that it was going to be another weeks before it came in she informed the representative that it had been the weeks and she was checking on delivery The rep responded with laughing and said be patient it is almost here
At week my wife called in again to check about delivery She was told that the couch was due to be delivered to the warehouse that week and we could do delivery the following week Because of this update we started preparing our house for the new furniture We got rid of our previous furniture to make room for the new furniture(Big Mistake)
Now at week we still had heard nothing from the company about delivery or the status of the couch I called in to see if the couch was ready for scheduling of delivery I was informed it still was not in the warehouse and that the rep was going to check on the status and call me back I waited hours and heard nothing I called back and was told that it could take up to hours before they got an answer about where the couch was hours later still no call from the company and my wife called again to see if there was an update She was then told by a manager that he didn't know why anyone was telling us that it should be in any of the times beforeThe system shows that it is going to be another 2-weeks before the couch ever gets to the warehouse We are now looking at weeks before we ever get our couch
Not once during this process has the company ever called us to inform us of the delays We have had to call in every time only to find out that the time for delivery is even farther out than we were told the last time To say the least we are not happy at all with the communication or service that we are receiving from Morris Furniture
The only thing that they are offering us is to take off the delivery charge

Repairs or replacement for a defective item taking WAY to long
We purchase the Sorrento King bed storage # XXXXXXXX Feb/around the end of June I had to call for service because one the drawer glides went bad, they came out July 22, the repair man said they would have to order it and they would contact me when it came inMONTHS had passed * waited until around Oct and started calling customer service, I kept getting the same story (it's on order and will be here)Finally in November I went into the store to see if they could take one off a floor model, the girl told me no, I explained to her I could have swam the channel for anywhere in the world and had the part here by nowFinally in December I had enough, I called the corporate office and ask to speak to someone in charge I think I spoke with ***The next day she returned my call, she said my part came in yesterday and they will ship it out and when it gets here I was to call and schedule an appointment I did

Damaged furniture was delivered in NovemberIt is now January and we still have not had the issue resolved
November 22,My husband I purchased a complete bedroom set for a pretty pennyThe first delivery was set for 11/27/The headboard was damaged so they offered to send a new oneThe drawers on the dressers and night stands also do not close all the way and they slide back outWe scheduled the new headboard delivery for 12/3/They never showed upI called and they said it would be another week at least before they could get it outI explained that I was waiting for this headboard so that my furniture could be assembled, my mattresses could be delivered, and I could sleep on something other than a couch; so I demanded to speak with a managerI never heard from oneThey finally delivered my headboard that same week after my complaintsI have since requested to speak with numerous managers in which I have never heard from one, about my drawers not working properly

After multiple attempts to get service performed on a leather chair,that is still under warranty, I am still unable to get anyone at the customer service department to call me back I have asked to speak with managers or supervisors and I have been told that there are none that are availableAfter all the calls that have been placed and I have spoken to actual people they say that they have no record of me callingI feel that they are trying to get out of fixing a flawed chair that has been fixed once alreadyMy husband and I feel that we are getting the run around and we need help resolving this issue
Product_Or_Service: Leather recliner
Order_Number: XXXXXXX***
Account_Number: XXXXXX

After multiple phone calls and messages, I can't get a call back for service
I paid a fee to have my furniture delivered and set up Furniture delivered Nov Love seat is not set up correctIt has multiple pieces and they are not properly connectedI have called for service times now over a week period Call service: message says "leave msg and call will be returned within one business day"No call back at this timeFinally spoke to someone in sales, I was assured I would be called back within hoursA week later still no callSpoke to manager, *** at 11am on 12/Assured I would get a call back by noondays later still no callCustomer service is terribleThey make the sale, then you can't ever talk to them again

Complaint against morris furniture about recliner
We bought a recliner from morris on the 12/ we had it home for days and the light in the remote went out and the USB port went out We contacted morris the said even though it has a warranty on it they still wanted to charge us for the guy to come out and fix it which I think that should of been classified as a manufacturers defect Said we would return it was not allowed to do so cause we had it days and there policy is days which we did not know that

As part of their advertising/philosophy, Morris Furniture states "We are totally committed to your satisfaction and making sure that you always get more at Morris." This past Holiday Season, my daughter surprised me by getting me a new recliner from MorrisWith back problems and circulatory problems, this was a very much appreciated and thoughtful giftHowever, after about months, one of the arms started to feel lose and became increasingly looser and wobblyI called Morris and explained the situationIn less than a week, they sent out a "furniture tech" to check the chair (either repair or replace since it was still under Warranty.) I had to pay a fee because I didn't have the chair delivered by Morris when I bought it but picked it up and brought it home in my carThis is a usual practice and understandable
I received an e-mail telling me what time my repairman would be at my home as well as a picture of himI just had to click on "Confirm Appointment" and that was itThe repairman arrivedVery professional and obviously a craftsmanHe carefully removed the fabric from the arm of the chair and discovered that the loose arm was caused by a manufacturing flawHe was here for an hour, carefully and painstakingly working on the chair and re-securing the arm to the frameIt was repaired and just like new again and the charge to come out was cheerfully refunded and I have my like-new recliner again
Long story short? Morris Furniture really does believe in Customer Satisfaction and proved that to me with my recent experienceAnd the people I interacted with were all very friendly and professionalAll in all, it turned out to be an easy, pleasant experience which furthered my belief in Morris Furniture and their philosophy of Customer Satisfaction...and another reason why Morris always has been and will continue to be my choice in home furnishing storesThanks to all at MorrisYou are awesome John

Missing item with delivery
2/4/I had couches delivered to me and one of the couches was missing a pillow I immediately called that day and was told they would have a new pillow shipped to me in 5-days I called on 2/to follow up and left a message no one called me back I called today and was told the order for the missing pillow was not placed until 2/and it will take 4-weeks for the items to arrive I feel like I'm getting the run around and I would the item that I paid for or I want a refund for the item Customer order #CRXXXXXXXX

Purchased new furniture and have nothing but problems, parts breaking and continuing to break, waiting months for someone to come look at it, etc
Purchased sofa and love seat 10/13/Delivered 10/23/approx months later parts broke, took them months to send someone to fix it, has not been completely fixed, still remains difficult to let the root rest up and downThe newest problem we tried to resolve since January 2016, a board on the sofa has broken and we must leave it again a wall or it will fall backwards.took months to be looked at, months waiting for partsReceived a call today that the parts were in, but now it's $to have them put them onWe overpaid for this junkI'd rather have my money refundedThis set won't last another year even if we gt this problem fixedIt is very poorly made and I don't have 3k to blow every years on furniture (which im still payig on this set) When I call the company they always say they will talk to their manager and call back