Morris Furniture

Want my couch cushions repaired/replaced free of charge like they stated previously Now telling me I have to pay $
Purchased couches in November 2015, received them in February In August couch cushions started rippingReplaced one under warranty,took months to receiveTold me (I have this in email) that they would install them free of charge Now I have more cushions ripping (less than years old) Paid $on April 14, to order more replacementJuly came and I never received the cushion or heard anything from them Emailed my contact (*** ***) on July 5th to follow-up She never responded Called her, got an error message using her phone numberI thought maybe she didn't work there anymoreCalled the main customer service line at Corporate on July 17th and another girl (*** ***) told me that it was not ordered (after I had already paid for it) thought maybe it had been on back order She went and talked to *** (who NE

Morris Furniture advertised a rebate of the full purchase price if the turnout for election was 69%
This promo was to end on Nov
We went to the store on Nov to purchase a bed for elderly parentsWe were greeted and told of the promoWe had already done online research as to the detailsThe sales person was working with us and another coupleWe were on the phone with one of our parents describing the mattress and base
Buying a mattress is toughBuying one for elderly parents takes awhileWe were waiting to talk to the sales lady, ***She was behind the counter working on finalizing the other customers orderWith no prior warning an announcement was made that the promotion was ended immediatelyEveryone waiting to complete the sales the company would not honor their adWe asked to speak to a manager, ***She was pleasant and just apologize saying we should have bought earlierWe explained we were from out of town and were buying a bed for elderly parents, one

On 6/12/I took possession of new love seat I purchased on 5/28/only to find it did not work properlyI called customer service that evening on 6/12/before closingThey said repair would contact me in 24-hrsI waited days & called againAgain they said someone would contact me within 24-hrsAgain I waited daysIt is now 6/16/and no one has contacted meI called again on 6/16/& they assured me some one would contact me that dayOn 6/16/a repair outfit called Saw Enterprises contacted meI asked why they had not contacted me sooner? They said the first time Ashley had contacted them was on 6/16/Saw Enterprises service order number is XXXXXXI have enclosed copyIt didn't take repairman minutes to determine love seat was damagedYou can read the reportHe said repair would take some timeI refused repairIf I had wanted to repair one? I would have purchased one at garage saleAshley wanted to replace itAfter seeing how poor their custome

My wife and I were told that if 69% of eligible Ohio voters voted in the Presidential Election, we would receive free furnitureThey (Morris) equate that to 6,000,votersThis is misleadingAccording to the Ohio Secretary of State's Office, there are 7,861,*** registered voters6,000,of 7,861,voters represents 76.33% of votersWhen comparing percentages only, as the 69% advertisement states, we were misled
My wife, called to cancel our order on Monday 11/7/at AM when the store openedWe placed the order at 4:PM on 11/6/The business closes at 6:PM on SundaysShe called within 1-business hours to cancelShe was told she could notI feel we have been misled about the percentages for this sale and as a result, we tried to cancel before the election but were told we could notPlease help us
I want to have the order cancelled and the purchase refundedIt has only been two business days, the furniture has n

On about October18, a Morris crew from their Fairborn distribution center delivered a bedroom suite to the girl upstairs at our ***-** entrance minutes later, we found our small maple foyer table turned on it's top, leg broken off and our flowers setting on top of the remaining legs Somehow, the last years the four able residents at this entrance have managed not to stumble into the corner of the foyer and damage this table After a phone convrsation with the Fairborn delivery coordinator, an e-mailed photo and trip to our local store to complain, a report of the complaint to Fairborn "corporate" by the service manager, and follphone calls, we are advised that Morris corporate continues to believe one of their delivery crew who claim they didn't do it Also that it' would be different if they were delivering furniture to us Not agreeing to accept a $repair for another Morris customer in good standing is unbelievable The many dozens of complaints since Morris corporate agreed with the Dayton Revdex.com last May to make necessary changes to their customer service procedures and policies, indicates the same personnel at Morris are still following the same customer-unfriendly policies

Repairs or replacement for a defective item taking WAY to long
We purchase the Sorrento King bed storage # XXXXXXXX Feb/around the end of June I had to call for service because one the drawer glides went bad, they came out July 22, the repair man said they would have to order it and they would contact me when it came inMONTHS had passed * waited until around Oct and started calling customer service, I kept getting the same story (it's on order and will be here)Finally in November I went into the store to see if they could take one off a floor model, the girl told me no, I explained to her I could have swam the channel for anywhere in the world and had the part here by nowFinally in December I had enough, I called the corporate office and ask to speak to someone in charge I think I spoke with ***The next day she returned my call, she said my part came in yesterday and they will ship it out and when it gets here I was to call and schedule an appointment I did

My bed frame has been broke since Sept 18thThe bed was delivered to me July 18thI have been giving the run around for months
We bought entire bedroom sets and custom living room furniture from them in JulyPaid cash for everything no financingIn September my bed broke, I was told it will take 2-weeks to fixweeks passed, bed was not fixedI contacted them, they never even ordered the partSo then they ordered the part and said it will be 9-days for the part to be shipped to meI contact them again after days and they tell me your part was shipped you should be receiving it in a few daysA week passed and I call them again to check on the eta of the partI was told UPS damaged the part and they sent me out a new one "this morning"I received the part and the company they sent out to repair it gets here and opens the part and it's a piece for a total different bed in my houseI contact them again regarding the part and then send out the correct part and it ar

It has been six months and I still have yet to receive my sectional couch
I ordered a customized couch Memorial day weekend and the sales person *** indicated that it would take weeks max to get it in By week I was calling on a daily basis to see where my furniture was and no one at Customer Care could give me an answer or indicate where my furniture is The furniture finally arrived and was set to be delivered only the couch was made too small and did not fit all of the cushions I rejected the couch as the sales person instructed me to do so and the delivery team took it backThe sales person indicated that it would take a month to re-order after me calling again on a daily basis to check the status of the couch All the while I was receiving daily automated calls indicating that my furniture was ready to be re-delivered No one QC the sectional at any point in time The only thing I have received was an apologyNo I appreciate your business no trying to rectify th

Broken couch ordered parts months ago
Sales order number#XXXXXXX***
Purchase date 2/06/
Delivered about weeks later
Salesperson *** ***
XXXXXXXXX Coleman leather pwr recl sofa
Received the sofa first day it would pop very loud if we reclinedCalled they came out to adjustFew weeks later same thingThey came back out to adjustIt would still pop we just got used to it After having the furniture for months we realized we were sitting in a holeCalled Morris they came out about weeks later Repair man said your couch is brokenHe said will order new cushions and lift mechanismsHe said no wonder you feel like your sinkingFew weeks later when we started sitting on the other side it felt same wayRepair man came out said that side is broken alsoHe said will order more parts and cushionsCalled few weeks later no one ordered any partsFew weeks after that same thingFinally June guy came back to repair one sideNo cushions and I'm still in a ho

? We purchased a piece dining room (new), additional side chairs (new), arm chairs (new), a side board (floor model), and a storage cabinet (floor model) on November 10th This furniture was delivered on November 18th During delivery we immediately noted that the table was received with different colors of paint drips (red and white) and minor surface scratches This did not look like a 'new in the box? table We also noted that the doors to the storage cabinet did not look correct and a hinge looked bent We again spoke to the store and agreed to take a discount on the piece table and have a service technician repair the hutch Our service call was set for 12/22/ The service technician arrived and identified that the hinge was not bent but that it appeared that the cabinet had been dropped and the frame was busted He indicated the cabinet was not repairableOn 12/26/I visited the store and met with *** *** (store manager) to discuss the technic

Would provide zero stars, if possibleTerrible service, advertisement, poor quality furniture that is overpriced and no guarantee to warrantiesRobbing people blind with the appearance of items in the store and dishonest sales associatesAfter only a few months of owning $couches and the "leather" is flaking off with months of customer service calls to be told it was the customers fault and issueDO NOT BUY this OVERPRICED SCAM!

I purchased a bedroom suite and mattress with adjustable base from Morris Furniture on 8/20/
I purchased my bedroom suite and mattress on 8/20/it was to be delivered on 8/30/this was not able to happen because the delivery people were not able to schedule a time convenient for meDelivery was set for 9/between 9-11am they arrived 30minutes early and we were still disassembling the bed the technicians came in and looked around and did this several times and then he came back and said he would have to reschedule because they had another delivery that they had to be on time forI explained to him that he could bring my furniture in and we would be out of his way but that he needed to know that they were 30minutes early and it wasn't even 9am which was the starting timefinally they began to bring in my items and started to assemble the dresser mirror and the vanity well the vanity shelf supports are not the ones that go with it they don't fit and the shelf has fallen severa

Morris delivered the wrong furniture but did not contact me regarding making it right They also did not address a problem with their promotion
On November 5th, 2016, my wife and I purchased two couches from Morris The couches were identical and were ordered in the same color, a light tan The couches were delivered on Friday, 11/11/2016, one of which was the completely wrong color The couch was dark grey instead of tan as it was supposed to be We have not heard one thing from Morris all last week about what's being done to make it right We haven't heard anything from Morris at alllike "the couch was delivered and it's the wrong color but no big deal" kind of thing The delivery guys (I don't know their name) said that we would be put on a "priority list" so that we could get the proper items that we ordered We are now two weeks later, and while I finally got a call from an employee at Morris after I sent yet another email, that particular employee was not aware of any p

Morris ran promotion in Ohio, Vote free furniture.If more than 69% of Ohio voters voted then customers would get a rebate for their purchase
Morris ran these ads on Tv,radio,internet,and sales reps when visiting the storeI visited the store on 11/7/to look aroundHad multiple sales reps approach me while looking aroundEach one stressed it's a good time to buy with the 50% off plus if more than 69% Ohio voters vote your purchase is freeAnd they are positive it will happenThe company had to up the insurance on this sale to cover it and there's only been two election where there wasn't more than 69% reported by Ohio Secretary of stateI ended up making a purchase on 11/7/for $with Tim Carter using my Morris credit cardCustomer code/account Was told I would get a rebate in the amount of I would need to come into store between 12/7/and 01/31/to claim my rebate.On 11/9/Morris stated that the % was not metWhen the Ohio Secretary of Ohi

Fist of all my name is wrong on contract and e-mail is wrongI tried to change my last name and e-mailOn January 29, I walked in Morris Furniture to purchase a couch and chairI walked to the back sales room looked around and I was approached by *** *** he asked me can he help I told him let me look aroundI looked over the backroom then went to the main salesroom to look around *** *** approached meI told her also I was looking around to show me some couches I wasn't interested in after min she left and I ended back is sales room I had seen a gray leather couch and a chair that went with it I said on the couch it had a reclinder on each end I liked it and then I sat in the matching chair I didn't like the chair so I looked over the back room for a chair *** and *** showed up again and asked me did I find something I told they I was interested in the gray leather couch not the chair that went with itI like the swivel chair where I standing lookin

Queen bed with mattress purchased and broke 3mo later.I cannot get it repaired by anyone.I get no call backs from Mgrs
The queen size sleigh bed and mattress was purchased on 02/22/for $ Approx 3-mo later I called them as we were in bed something broke underneath.I called Morris and they said they would send someone out from Saw Inc to fix it.They came out and said oh we need parts.Also showed me screws and other parts laying on floor under bed along with a wrench.The parts were ordered from China.I cannot remember how many times I called Morris and Saw about the broken bed.I was told oh parts coming from China.Finally almost yr later and prob calls parts were in.Man came out to fix it from Saw he said the pieces that fell off the bed did not belong to the bed they were on.I was flabbergasted.No wonder the mattress was sagging so bad.He left .So now what do I do????????I called to talk to *** and left him THREE messages and noreturn call.This is custome

Part of our sofa came to us damaged and we still have not gotten the issue resolved- it has been months
We spent close to 8000$ on a top of the line sofa (King Hickory sectional) and had it delivered in Oct Two of the legs were found to be damaged on delivery and I was told that they would be shipped from overseas and would be in in a few monthsI never heard anything and made several phone callsEach time I was told that Morris wasn't sure what happened and they were on on the wayI went into the Centerville store month ago to try to get some answers and was told that the parts actually come from NC and saw on the computer screen a note that said "Do not tell customer that legs were never ordered"I still have not received the legs- months since our counch was deliveredWhen I have called corporate customer service I have been promised that a supervisor would return my call in hrs, but this has not happened (after phone calls now, sometimes waiting for someon

I purchased a sectional sofa form Morris home furnishingsIt was delivered on 12/10/When it arrived it did not have the feet for itI agreed to accept the couch and the delivery rive contact his supervisor who told him they would order the feet and send a technician to install them by 12/13/No one contacted me by the 12/so I called themI was told by the representative on the phone she didn't see any order for the feet.She told me she placed an order for them and I would be contacted and a technician would come and install themI waited ,again, and never was contactedI called again on 12/22/and the representative told me she didn't see an order for the feetShe then told me she would talk to someone in the parts department and would call me back to let me know when the would have the feetNo one calledI tried to call again on 12/23/and no one answered left a message

We were delivered a broken table and they are refusing to replace itWe also had missing items in our other orderManagement will not respond
On January 16, we purchased a dining set, a bedroom set, and a mattress totaling $from Morris/Ashley furniture (SO#***)
We received the first delivery of a mattress and the dining set on FebBefore signing off on the delivery, we asked to see the table opened and operated as it has a butterfly leaf (PO#***)When the delivery guys attempted to open it, it would not openThey called it in noting that it was brokenThey also noted it in our account and made us sign it saying that someone would contact us to replace the tableWe were not given an option to send it backWe were told we had to keep it and someone would contact us with further instructionsWe did not receive a phone call and called the customer cr after 3-days of not hearing anything backThey told us at this point that they could

I purchased a bed from Morris and it was delivered without all piecesThree weeks later, still don't have necessary piecesBed installed improperly
After purchasing the bed, during installation, the Installers determined not all pieces were included in their kitThree weeks later and after numerous phone calls to Customer Service and the original Sales person who sold me the bed, I still don't have all of the pieces to the bed and no one at Morris seems to care whether I get them or notEspecially since I had to pay prior to delivery and not after installationI wonder why that is?