Morris Furniture

Refused to take furniture that was promised to be taken Customer service refused to help
I bought set of twin mattresses and box springs I paid for a delivery so they would take the old ones away I am elderly and unable to move them When they delivered the mattresses they refused to take the old ones because there was dead rolly polly on the box spring that had probably been there yearsMy daughter picked it off and showed them what it was and that there were NO other bugs of any sort on the beds They still refused to take it I called the salesperson and he said that wasn't right and put me on hold He came back on the phone and said that it was a new policy that he didn't know about and refused to help in any way Their customer service is awful I am very upset over this There was no mention of any of these "policies" in any of the paperwork

On 6/12/I took possession of new love seat I purchased on 5/28/only to find it did not work properlyI called customer service that evening on 6/12/before closingThey said repair would contact me in 24-hrsI waited days & called againAgain they said someone would contact me within 24-hrsAgain I waited daysIt is now 6/16/and no one has contacted meI called again on 6/16/& they assured me some one would contact me that dayOn 6/16/a repair outfit called Saw Enterprises contacted meI asked why they had not contacted me sooner? They said the first time Ashley had contacted them was on 6/16/Saw Enterprises service order number is XXXXXXI have enclosed copyIt didn't take repairman minutes to determine love seat was damagedYou can read the reportHe said repair would take some timeI refused repairIf I had wanted to repair one? I would have purchased one at garage saleAshley wanted to replace itAfter seeing how poor their custome

During a delivery damage was done to a door, wall and ceiling
During a delivery damage was done to a door, wall and ceilingI have contacted the company and spoken with a Jared PuckettThe first contact was made the day of delivery with an email sent on Jan 23rd 2018, follow ups sent on 2/and 3/Pictures of the damage have been sentThe company has failed to fix or pay to fix the damage

Customer service is absolutely disconnected with policies and procedures, we purchased a dining room set almost a month ago and have not been able to assemble due to faulty product after two weeks of phone calls we have just been informed we need to send in a pictureWe were told five days ago the replacement had been mailedMy children are doing homework and family meals on the dining room floorCompletely unprofessional

Spent approximately $3,on a sectional couch made with inferior materials & poor craftsmanship Repairs neededGot horrible customer service
My mother and I purchased a leather sectional couch When it was first delivered, it didn't look anything like the display The pieces were not uniformly sized Also, it was apparent the chase had been used, as it had a huge divot It took attempts, but the store eventually delivered a satisfactory chase Shortly there after, the back of the manual recliner had broken off from my mother barely leaning on it When she called to have the piece replaced, they argued with her and said it would cost her $even though it was basically brand new When the repairman finally made it out to look at the manual recliner, he said the wood was rotten, and that is what caused the damage He ordered parts to repair it It took months for the back of the recliner to come in and when he went to repair it, the repairman realized they ha

I purchased a product from this company (king size bed)on February 18, They charged my credit card on this day, and promised delivery of the product on April 21, They are now changing the delivery date until May 7th and will not guarantee delivery on that date because they have officially been out of stock on the item since January They have continued to sell the product and collect consumers money knowing they do not have the productThe management at the store is very matter of fact in that she can't deliver what she doesn't have and could care less that customers have designed and purchased other products around items she is selling and can,t deliverIt's very deceptive and unethicalThey are offering a refund but since they have had my money for months, I feel I am due more than that Plus I now how to find a new bed after two months of waiting These businesses should have to take ownership but they just send you from one corporate department to another

Bought dresser 9/17.Drawers will not stay shutCalled twice and emailed their warranty centerNever once got the promised call back to set up repair
bought dresser 9/with a year warrantyFirst called customer service 7/I was promised a call back to set up repair with in hoursNever got a callSent an email and called again a week laterOnce again, a promise to call back that was never fulfilled

Defective furniture received in Sept, as of Jan 4th still not fixed correctlyLast person spoke to said "Go ahead and put on internetI DON'T CARE"
On Sept my wife and I purchased a couch, a love seat and a rocker (model numbers ***, *** & ***) from Morris Furniture *** *** was the sales rep and our customer code is XXXXXX We paid $3,on our Discover card On Sept 27, I called due to one of the recliners not working correctly Every time I call I am on the phone at least mins and as long as mins before someone answers the phone There have been several different communications with service and the service workers that come to my home to fix the problem Not only has that problem not been fixed, but there are several other issues that have now arisen with the love seatI have been told by the service workers that they can only fix the problem that is on their service order so if there is something else wrong by the time they come out

I paid for a replacement part for my couch a month and a half ago and have not received the part or an explanation, or money back
On April 4th, 2017, I ordered a replacement back for my reclining couch that I purchased from Morris Home Furnishings several years ago It is the second time I have had to replace this particular piece $was withdrawn from my checking account on April 5th That was weeks ago and I have not received the part I have called the company several times and have been given the run-around They keep saying "We'll let you know when its in" or they will promise to "look into it" and say they will call me back but they never do
My couch was literally falling apart when I called to order the part Now, it is REALLY falling apart I don't think I am being unreasonable to expect the part within a month and a half I was finally told by a representative that it could take a long time but was never provided any information when I made my order or w

Failed to deliver product on date promisedThis happened twice
Ordered dining table and chairs on 12-23-
Initial delivery, the delivery team failed to bring the hardware to assembleWaited weeks for re-orderOn morning of delivery was called and told delivery was cancelledNo explaination

Am getting charged a restocking fee to return furniture due to untimely return of merchandise
I purchased sectional recliners, chaise, power recliner, cocktail lift top table, and sectional console on Nov All this furniture was delivered Nov Two of the sectional recliners and the cocktail table were damaged at time of delivery to my home I asked to have the furniture returned back to the store and was told by the delivery guys that I could not return the furniture to the store I was told there was not enough room on the truck to take the items back I was told I would have to talk to the store to schedule a pick up of the damaged itemsAll of the pieces listed above had saw dust and dirt on them I took pictures with my phone and drove the pictures to the store The cocktail table not only had saw dust and dirt inside the drawers and on top of the table, there were scrapes and damage to the table in or more spots Two of the recliners had bur

product under warranty, hasn't been fixed has been weeks, with no plan to resolved soon
On January, a technician came to my house because I put in work order for my armless love seat The loveseat has spring issues which also caused the cores to become flattened I've had this couch for less than on year and it's still under warranty The technician said he would let Morris Home Furniture know so they can put the order in for the parts and should be delivered within 5-business days
I called the customer support number the end of January because I haven't received a call with an update or anything, only to be told to that the parts weren't ordered because of a system communication error I was then assured that the parts were going to ordered that day, and it would take 5-business days
Around the 10th of Feb, I called for an update, I was told that the parts weren't ordered until Feb, and it was going to take 10-business for the parts to arrive to the w

We purchased a mattress from the Better Sleep Shop in with a three year warrantyThis mattress is in a basement bedroom where no one lives so has only been used occasionally when guests are in town (maybe used days out of the we've had it)We have noticed the middle sagging already and our last guests commented that they kept falling into the middle towards each other all night so we tried to make good on the warrantyFirst it is near impossible to get anyone to answer a phone around there so I had to take the time to drive over and make someone talk to meI was told it was under warranty and to schedule an appointment for a tech to come verify our issues and submit the claimAgain I had to call with no answerA voicemail was finally returned days later with the comment that I needed to call back AGAIN and pay for the service call which was NOT mentioned when I was standing there in personI found out there's a $charge just to walk into my home because I didn't have them deliverI'll admit I didn't buy a top of the line mattress but I also didn't think I was buying the garbage I got eitherBottom line.....DO NOT BUY THE JUNK MATTRESSES AT THIS STORE unless you can afford their gouging warranty feesI spent $2,on a sectional from them but this $mattress purchase has ended any future dealings for me because they have terrible customer serviceI'm done with Morris

Purchased twin beds, mattress, night stands, dresser and mirrorSales associate gave me a price
11/11/After receiving the cost, told the sales associate I would be in the following evening, 11/12/to complete the transaction; the morning of 11/12/I received a call from the sales associate stating she forgot to add the second mattress and gave me the final total; I went in as I promised to complete the transaction and set up delivery; the furniture came the following week; no mirror, one of the twin beds was missing pair of feet and the installers did not screw down the platform pieces holding the mattress allowing the pieces to slideThe excuse was the mirror was not
on the orderSo I called and added the mirror I had ordered previously,on my credit cardMorris told me a service person would call and set up a time to install the missing feet on the bed and the delivery people would install the mirrorI called the store managers on duty and was assured the

Morris very specifically said furniture purchased would be free if at least 69% of eligible Ohio voters voted on 11/8/16, they are not honoring this
We were at Morris Home Furnishings on 11/5/looking at furniture Morris encouraged me to purchase furniture/goods during their "Vote for Free Furniture" promotion Sales reps *** *** and *** *** indicated that if 69% of eligible Ohio voters voted in the November election, our purchase would be free They indicated that 67% of eligible voters voted in the presidential election in 2012, so it would be very possible that 69% would vote on November 8, They indicated that if 69% of eligible voters voted according to the Ohio Secretary of State, we would receive a check for the amount of our purchase minus taxes and delivery feesWe made the purchase on 11/4/under this agreementThe Ohio Secretary of State has indicated that 69.32% of eligible voters voted on November 8, (that is preliminary and will go up

I received damaged merchandise
I ordered an ottomanI collected it from the warehouse on 11/after waiting for over an hour at the warehouseThe ottoman was wrapped in layers of plastic and paddingI drove it the miles to my home and unwrapped itThe lip was crookedI couldn't tell if the hinges were wrong or bentIt is probably a minute repair for somone who knows what they are doingI contacted the salesperson by e-mail , *** *** I received no responseI went to the store a week later and sopke to *** (?she called and left a message fro customer serviceNo responseI called customer service a week later and spoke to *** *** I sent her photographs of the ottomanI got not response for over a weekI contacted customer service again by email.And communicated with *** *** I gave him the detailsHe contacted me back asking for my phone numberI provided it and follwed up with an additional e-mailNo responseI just want my ottoman repair

I was told I would receive a refund within 7-business days from 3/6/18, and I still have not received my refund
On November 24, 2017, I went into Morris Furniture located at *** *** *** ***, *** XXXXX to purchase a couch and loveseat they had advertised in a black Friday add I purchased a Wilson pkg pc set At the time of purchase I was told the item was out of stock "until mid January" On January 19, 2018, I was set up for delivery By this time I had given away my old furniture and had no living room furniture When the delivery men came in, they only had my couch to be delivered I was never advised that the loveseat was not being delivered with the sofa After calling the store, I was advised that the loveseat would not be delivered until mid February because of a "warehouse fire" I had already given away my old furniture and needed the loveseat for extra seating in my living room They sent me a "loaner" loveseat to use until my loveseat came in Howe

? We purchased a piece dining room (new), additional side chairs (new), arm chairs (new), a side board (floor model), and a storage cabinet (floor model) on November 10th This furniture was delivered on November 18th During delivery we immediately noted that the table was received with different colors of paint drips (red and white) and minor surface scratches This did not look like a 'new in the box? table We also noted that the doors to the storage cabinet did not look correct and a hinge looked bent We again spoke to the store and agreed to take a discount on the piece table and have a service technician repair the hutch Our service call was set for 12/22/ The service technician arrived and identified that the hinge was not bent but that it appeared that the cabinet had been dropped and the frame was busted He indicated the cabinet was not repairableOn 12/26/I visited the store and met with *** *** (store manager) to discuss the technic

I placed an order almost months ago and haven't gotten the correct itemsI'm paying for the wrong delivery and customer service is terrible
Order placed March for Minden live edge table and bench and Creston Slat back chairs XXXXXXXXX
Table and bench were delivered May and table poorly assembled with incorrect hardware upon deliveryPerson didn't INFORM us this was wrong until we swayed the tabletop back and forth and then they said "yeah, we'll get that corrected"Very loose and I feared one of my children could be injured if it collapsed Delivery person came back and repaired a week laterWRONG chairs (XXXXXXXXX) were delivered Aug Customer service never contacted us despite emails and phone callsContacted sales person at the store multiple times to get things straightened out- finally given a new delivery date, which again was months later (Oct 24) and AGAIN today the same WRONG chairs were attempted to be delivered but we refusedDelivery person said th

Free Furniture Voter Turnout Promotion
Morris had a promotion stating free furniture if 69% of Ohio votes We understand this will be achieved However, Morris has already expressed that the promotion offer was not met because we did not reach 6M votes How did they get 6M, they used a clever word called eligible voters instead of registered voters How can an eligible voter not registered vote, they can't There are 7.8M registered voters in Ohio, there is no elegible math here Please look into their promotion It was a clever type scam if you ask me