Morris Furniture

Spent approximately $3,on a sectional couch made with inferior materials & poor craftsmanship Repairs neededGot horrible customer service
My mother and I purchased a leather sectional couch When it was first delivered, it didn't look anything like the display The pieces were not uniformly sized Also, it was apparent the chase had been used, as it had a huge divot It took attempts, but the store eventually delivered a satisfactory chase Shortly there after, the back of the manual recliner had broken off from my mother barely leaning on it When she called to have the piece replaced, they argued with her and said it would cost her $even though it was basically brand new When the repairman finally made it out to look at the manual recliner, he said the wood was rotten, and that is what caused the damage He ordered parts to repair it It took months for the back of the recliner to come in and when he went to repair it, the repairman realized they ha

Queen bed with mattress purchased and broke 3mo later.I cannot get it repaired by anyone.I get no call backs from Mgrs
The queen size sleigh bed and mattress was purchased on 02/22/for $ Approx 3-mo later I called them as we were in bed something broke underneath.I called Morris and they said they would send someone out from Saw Inc to fix it.They came out and said oh we need parts.Also showed me screws and other parts laying on floor under bed along with a wrench.The parts were ordered from China.I cannot remember how many times I called Morris and Saw about the broken bed.I was told oh parts coming from China.Finally almost yr later and prob calls parts were in.Man came out to fix it from Saw he said the pieces that fell off the bed did not belong to the bed they were on.I was flabbergasted.No wonder the mattress was sagging so bad.He left .So now what do I do????????I called to talk to *** and left him THREE messages and noreturn call.This is custome

Part of our sofa came to us damaged and we still have not gotten the issue resolved- it has been months
We spent close to 8000$ on a top of the line sofa (King Hickory sectional) and had it delivered in Oct Two of the legs were found to be damaged on delivery and I was told that they would be shipped from overseas and would be in in a few monthsI never heard anything and made several phone callsEach time I was told that Morris wasn't sure what happened and they were on on the wayI went into the Centerville store month ago to try to get some answers and was told that the parts actually come from NC and saw on the computer screen a note that said "Do not tell customer that legs were never ordered"I still have not received the legs- months since our counch was deliveredWhen I have called corporate customer service I have been promised that a supervisor would return my call in hrs, but this has not happened (after phone calls now, sometimes waiting for someon

Customer service is absolutely disconnected with policies and procedures, we purchased a dining room set almost a month ago and have not been able to assemble due to faulty product after two weeks of phone calls we have just been informed we need to send in a pictureWe were told five days ago the replacement had been mailedMy children are doing homework and family meals on the dining room floorCompletely unprofessional

I purchased a product from this company (king size bed)on February 18, They charged my credit card on this day, and promised delivery of the product on April 21, They are now changing the delivery date until May 7th and will not guarantee delivery on that date because they have officially been out of stock on the item since January They have continued to sell the product and collect consumers money knowing they do not have the productThe management at the store is very matter of fact in that she can't deliver what she doesn't have and could care less that customers have designed and purchased other products around items she is selling and can,t deliverIt's very deceptive and unethicalThey are offering a refund but since they have had my money for months, I feel I am due more than that Plus I now how to find a new bed after two months of waiting These businesses should have to take ownership but they just send you from one corporate department to another

I purchased a sectional sofa form Morris home furnishingsIt was delivered on 12/10/When it arrived it did not have the feet for itI agreed to accept the couch and the delivery rive contact his supervisor who told him they would order the feet and send a technician to install them by 12/13/No one contacted me by the 12/so I called themI was told by the representative on the phone she didn't see any order for the feet.She told me she placed an order for them and I would be contacted and a technician would come and install themI waited ,again, and never was contactedI called again on 12/22/and the representative told me she didn't see an order for the feetShe then told me she would talk to someone in the parts department and would call me back to let me know when the would have the feetNo one calledI tried to call again on 12/23/and no one answered left a message

Failed to deliver product on date promisedThis happened twice
Ordered dining table and chairs on 12-23-
Initial delivery, the delivery team failed to bring the hardware to assembleWaited weeks for re-orderOn morning of delivery was called and told delivery was cancelledNo explaination

Am getting charged a restocking fee to return furniture due to untimely return of merchandise
I purchased sectional recliners, chaise, power recliner, cocktail lift top table, and sectional console on Nov All this furniture was delivered Nov Two of the sectional recliners and the cocktail table were damaged at time of delivery to my home I asked to have the furniture returned back to the store and was told by the delivery guys that I could not return the furniture to the store I was told there was not enough room on the truck to take the items back I was told I would have to talk to the store to schedule a pick up of the damaged itemsAll of the pieces listed above had saw dust and dirt on them I took pictures with my phone and drove the pictures to the store The cocktail table not only had saw dust and dirt inside the drawers and on top of the table, there were scrapes and damage to the table in or more spots Two of the recliners had bur

Defective furniture received in Sept, as of Jan 4th still not fixed correctlyLast person spoke to said "Go ahead and put on internetI DON'T CARE"
On Sept my wife and I purchased a couch, a love seat and a rocker (model numbers ***, *** & ***) from Morris Furniture *** *** was the sales rep and our customer code is XXXXXX We paid $3,on our Discover card On Sept 27, I called due to one of the recliners not working correctly Every time I call I am on the phone at least mins and as long as mins before someone answers the phone There have been several different communications with service and the service workers that come to my home to fix the problem Not only has that problem not been fixed, but there are several other issues that have now arisen with the love seatI have been told by the service workers that they can only fix the problem that is on their service order so if there is something else wrong by the time they come out

Bought dresser 9/17.Drawers will not stay shutCalled twice and emailed their warranty centerNever once got the promised call back to set up repair
bought dresser 9/with a year warrantyFirst called customer service 7/I was promised a call back to set up repair with in hoursNever got a callSent an email and called again a week laterOnce again, a promise to call back that was never fulfilled

Morris very specifically said furniture purchased would be free if at least 69% of eligible Ohio voters voted on 11/8/16, they are not honoring this
We were at Morris Home Furnishings on 11/5/looking at furniture Morris encouraged me to purchase furniture/goods during their "Vote for Free Furniture" promotion Sales reps *** *** and *** *** indicated that if 69% of eligible Ohio voters voted in the November election, our purchase would be free They indicated that 67% of eligible voters voted in the presidential election in 2012, so it would be very possible that 69% would vote on November 8, They indicated that if 69% of eligible voters voted according to the Ohio Secretary of State, we would receive a check for the amount of our purchase minus taxes and delivery feesWe made the purchase on 11/4/under this agreementThe Ohio Secretary of State has indicated that 69.32% of eligible voters voted on November 8, (that is preliminary and will go up

Purchased twin beds, mattress, night stands, dresser and mirrorSales associate gave me a price
11/11/After receiving the cost, told the sales associate I would be in the following evening, 11/12/to complete the transaction; the morning of 11/12/I received a call from the sales associate stating she forgot to add the second mattress and gave me the final total; I went in as I promised to complete the transaction and set up delivery; the furniture came the following week; no mirror, one of the twin beds was missing pair of feet and the installers did not screw down the platform pieces holding the mattress allowing the pieces to slideThe excuse was the mirror was not
on the orderSo I called and added the mirror I had ordered previously,on my credit cardMorris told me a service person would call and set up a time to install the missing feet on the bed and the delivery people would install the mirrorI called the store managers on duty and was assured the

I paid for a replacement part for my couch a month and a half ago and have not received the part or an explanation, or money back
On April 4th, 2017, I ordered a replacement back for my reclining couch that I purchased from Morris Home Furnishings several years ago It is the second time I have had to replace this particular piece $was withdrawn from my checking account on April 5th That was weeks ago and I have not received the part I have called the company several times and have been given the run-around They keep saying "We'll let you know when its in" or they will promise to "look into it" and say they will call me back but they never do
My couch was literally falling apart when I called to order the part Now, it is REALLY falling apart I don't think I am being unreasonable to expect the part within a month and a half I was finally told by a representative that it could take a long time but was never provided any information when I made my order or w

We purchased a mattress from the Better Sleep Shop in with a three year warrantyThis mattress is in a basement bedroom where no one lives so has only been used occasionally when guests are in town (maybe used days out of the we've had it)We have noticed the middle sagging already and our last guests commented that they kept falling into the middle towards each other all night so we tried to make good on the warrantyFirst it is near impossible to get anyone to answer a phone around there so I had to take the time to drive over and make someone talk to meI was told it was under warranty and to schedule an appointment for a tech to come verify our issues and submit the claimAgain I had to call with no answerA voicemail was finally returned days later with the comment that I needed to call back AGAIN and pay for the service call which was NOT mentioned when I was standing there in personI found out there's a $charge just to walk into my home because I didn't have them deliverI'll admit I didn't buy a top of the line mattress but I also didn't think I was buying the garbage I got eitherBottom line.....DO NOT BUY THE JUNK MATTRESSES AT THIS STORE unless you can afford their gouging warranty feesI spent $2,on a sectional from them but this $mattress purchase has ended any future dealings for me because they have terrible customer serviceI'm done with Morris

product under warranty, hasn't been fixed has been weeks, with no plan to resolved soon
On January, a technician came to my house because I put in work order for my armless love seat The loveseat has spring issues which also caused the cores to become flattened I've had this couch for less than on year and it's still under warranty The technician said he would let Morris Home Furniture know so they can put the order in for the parts and should be delivered within 5-business days
I called the customer support number the end of January because I haven't received a call with an update or anything, only to be told to that the parts weren't ordered because of a system communication error I was then assured that the parts were going to ordered that day, and it would take 5-business days
Around the 10th of Feb, I called for an update, I was told that the parts weren't ordered until Feb, and it was going to take 10-business for the parts to arrive to the w

? We purchased a piece dining room (new), additional side chairs (new), arm chairs (new), a side board (floor model), and a storage cabinet (floor model) on November 10th This furniture was delivered on November 18th During delivery we immediately noted that the table was received with different colors of paint drips (red and white) and minor surface scratches This did not look like a 'new in the box? table We also noted that the doors to the storage cabinet did not look correct and a hinge looked bent We again spoke to the store and agreed to take a discount on the piece table and have a service technician repair the hutch Our service call was set for 12/22/ The service technician arrived and identified that the hinge was not bent but that it appeared that the cabinet had been dropped and the frame was busted He indicated the cabinet was not repairableOn 12/26/I visited the store and met with *** *** (store manager) to discuss the technic

I received damaged merchandise
I ordered an ottomanI collected it from the warehouse on 11/after waiting for over an hour at the warehouseThe ottoman was wrapped in layers of plastic and paddingI drove it the miles to my home and unwrapped itThe lip was crookedI couldn't tell if the hinges were wrong or bentIt is probably a minute repair for somone who knows what they are doingI contacted the salesperson by e-mail , *** *** I received no responseI went to the store a week later and sopke to *** (?she called and left a message fro customer serviceNo responseI called customer service a week later and spoke to *** *** I sent her photographs of the ottomanI got not response for over a weekI contacted customer service again by email.And communicated with *** *** I gave him the detailsHe contacted me back asking for my phone numberI provided it and follwed up with an additional e-mailNo responseI just want my ottoman repair

Faulty mattress, repcame out to house to see depression in mattress, threw string across bed & measured from string which wasn't taunt & got 1/2" then leftI measured it times & got 2"I called to see when they could come out again they told me daysThat's when I called youNow I'm in limbo

multiple issues with receiving product and then product broke within days of use and still waiting on replacement partsoriginal purchase nov
We ordered a twin bunk bed in nov bed was almost a month late with no contact from companyWas given wrong product when I picked up bunk bedAfter receiving new complete bunk bed it broke within daysHave been waiting since December for replacement partsreceived half of replacement parts but still waiting on replacement wheels for bedAgain company has failed to return calls or contact us

Morris furniture company at *** *** *** *** *** XXXXX left defective, not installed, and not properly positioned furnitures in my room everywhere in different directions even I refused to accept themNobody from the company contacted me after I reported the issuesThe company promised the defective items would be picked up, but they haven't done thatI purchased items on 9/9/They also forgot to deliver items I purchased, kept bringing defective furnitures, and damaged my house wall and stairs rails