Morris Furniture

Couch was broken less than a month after purchase; Morris did not send someone out to fix it for months--same exact part keeps breaking
Original purchase date of the couch was October 10, Less than a month later (first week of November), a piece of the couch was broken and protruding from the back sideWe called Morris about it, who repeatedly made and broke appointment dates to do a repairThe initial repair was slated for mid-November but had to be canceled at the literal last hour because the technician had a "family emergency"After that, any attempts by my wife and I to set up an appointment fell through because Morris claimed there was a fire at their manufacturing center where the parts to repair furniture are madeThey strung us along with this story until February when a part finally arrived so the couch could be fixed--the wrong partThe technician arrived to tell us he couldn't work on the couch because Morris had sent the wrong part for the repair

Purchased an end table in November that was scratchedThe company has yet to reconcile the matter with me
Purchased end table in November Leg was scratchedDay I picked it up I tried to return it due to the defectWas told had to contact customer serviceContacted themThey said they needed a serial number from underneath the tableGave them all the numbers from under the tableNone were serial numbersThen they called me and asked me to take a pictureGot a call from a customer service repand I tried to call her back twiceNo responseBottom line, like anything else I received defective merchandiseAttempted to return it and they wouldn't it backAs far as I am concerned this is a bad business practice and horrible customer service

Purchased bedroom set at the Morris Furniture location in Springdale, OH on 8-We have only received a partial order thus far
On 8-we purchased a complete Porter California King bedroom set from Morris Home furniture located in Springdale, OhWe were told that the bed rails will be orderedI ask *** *** are salesman if this will pose an issue receiving our furniture timelyHe responded "absolutely not." The furniture was originally scheduled to be delivered two weeks after purchase dateI refused partial delivery because they informed us the bed rails did not arrive as expectedThis pushed our delivery date back to 9-When they contcated me to arrange delivery, I asked if the bed rails were available, and they again said noConsidering we already donated our old furniture, I agreed to have the dresser, chest of drawers, and two night stands deliveredThey explained the bed rails will arrive on and be delivered on 9-They again arranged delivery for the foot board

defective furniture that was reported to Morris a month ago and still no repairs have been made
Purchased Elijah Reclining Loveseat W/Con on 11/25/ Approximately month(10/2017) ago the recliner handle broke offConsumer contacted Morris and was told that it was under warranty and requested any model numbers off of the loveseat Consumer gave all numbers to Morris who in turn scheduled for a repairman to come out on 11/15/Repairman arrived only to take pics of loveseat and obtain model numbers when in fact the part should have been ordered back in October when consumer initially called and gave all model numbers Repairman told consumer it will another 2-weeks before part comes in and then we would have to schedule another appointment thenThanksgiving is days away and the loveseat is still broken

I purchased a chair from Morris Home Furnishings in Dec that is in need of repair and the company is not responding to get the chair fixed
On 12/10/16, I purchased a Rachel Chair 1/2, product #XXXXXXXXX from Morris Home Furnishings at a cost of $on a credit card through Morris.This included the year Guardian Protection WarrentyDuring delivery, the dust cover was tornMy husband immediately reported this and he was told a technician would come out within a week to replace itWithin weeks, an arm started to pull away from the frameAnother call was made to report thisIn mid-January, a tech came to replace the dust cover but brought one that did not match the chairHe did not make the repair but did note the arm separationOver the next months, we made numerous calls to the Guest Services department to get this resolvedNone of our messages were returnedThe company who handles the repairs, SAW Enterprises did set up 2-apptsto come to repair but no tech

Threatened by the delivery men (police got involved)I did not receive the services I paid for and the delivery men damaged my purchase
Two delivery men damaged my doorway when delivering a Darcy Stone sofa and loveseat that I purchased from Ashely Furniture.I requested multiple times that they remove the feet from the sofa so they would not inflict more damage on my doorwayFinally they did and when the sofa and loveseat were in my living room and the delivery man was putting the feet back on, he was doing a sloppy job: the feet were crooked and not tight and I spoke up about thisHe then responded saying if I didn't like his work that he would take both the loveseat and sofa backHis spite was shocking to meI had waited a week for delivery, I paid for these items, I did not want what I paid for to be taken away over a sloppy job and a spiteful delivery manI began to feel uncomfortable and I asked both delivery men to leave my houseThey refusedThey refused to leave my h

Complaint: ***
I am rejecting this response because: The work was not satisfactorily completed The house is not near level by any reasonable standard Damage to the home caused by the company has not been rectified I have been harassed and threatened for online reviews, with threats of lawsuit Even if the work were completed, the final invoice is not due until February - so it is ridiculous for them to threaten a collections claim I have hired an attorney.
Regards,
*** ***

Poor service and product not fixed
I paid with a cardI have my paperwork can email it

I paid for a replacement part for my couch a month and a half ago and have not received the part or an explanation, or money back
On April 4th, 2017, I ordered a replacement back for my reclining couch that I purchased from Morris Home Furnishings several years ago It is the second time I have had to replace this particular piece $was withdrawn from my checking account on April 5th That was weeks ago and I have not received the part I have called the company several times and have been given the run-around They keep saying "We'll let you know when its in" or they will promise to "look into it" and say they will call me back but they never do
My couch was literally falling apart when I called to order the part Now, it is REALLY falling apart I don't think I am being unreasonable to expect the part within a month and a half I was finally told by a representative that it could take a long time but was never provided any information when I made my order or w

Misleading advertisementsI feel like I was hustledEven when I asked about the 6million voters in the contract I was just told that it was 69%
We purchased our furniture on November 6, during the vote for free furniture promotionAdvertising for the promotion stated that if voter turnout for Ohio voters reached 69% in the general election then everyone who participated in the promotion would receive their furniture for freeBefore I completed the paper work and signed the contract I noticed it said million people have to voteWhen I mentioned it to our sales rep *** he said that equalled 69% of votersI took his word for it and signedThe problem arose on November 9th when 69.3% voter turnout was reported on the secretary of state website and the same day Morris furniture claimed no one would get free furniture since million people didn't voteIn all advertisement for this promotion it said 69% voter turnoutWe met that and exceeded itWe purchased ki

simply want to be contacted by CS to file a claim for Guardian Protection Products
11/2016- I first made contact with MHF CS back in Nov to file a claimThe problem start with CS not returning the calls as they suggest the wait time would be lengthyI have left a callback number several times and no one ever calls back, that's the first problemAfter weeks of trying to call all unsuccessful, then the Holidays came around, I gave up
1/13/17-Finally spoke with CS I found out Morris never registered the plan and I finally have the plan number
Contacted Guardian to file the claim and here we go again! Cannot seem to get through to CSNo one returns the callswait times are unacceptable!
Jan-Feb Got ahold of Guardian Protection Products after waiting in Que for over minutes, spoke with confirmed my name, number and problem and then the call Drops! Call is lost and The Rep never returns the back to the Customer which is rudeCustomer Service (he)had all the info

*** ***
*** *** ***
*** *** *** XXXXX-XXXX
March 2,
Revdex.com
** ** *** *** ***
*** *** XXXXX
Dear Sir:
Enclosed is a copy of a complaint letter I sent to Morris Home FurnishingsI purchased a lift chair in August of last year and since the first week in December I have not been able to get the manufacturer warantee honored by this companyIt has now been months and I am still at square one
I would appreciate your looking into the reasoning that this company cannot assist me in getting the appropriate repair done for the lift chairI live alone and I have a need for this equipment
Given the long time perhaps they could offer a refund since they do not seem to be able to get this chair functioning
Sincerely,
*** ***

We ordered our $3,sofa on 11/25/ Received it in late March We noticed a tear in the leather and a mechanical problem
When we noticed the defects with the sofa when it was delivered we left them know immediately
They came out on April 6,to look over the sofa and said they would order the parts As we waited patiently we got not response We continued to call and we were always told the parts have not come in yet After waiting even longer we made several trips to the store to talk to the manager He assured us the problem would be taken care of
We still have had no action on this matter We proceeded to make another trip to the store the week of 11/27/and we were told they would call us within the next two days We did not hear anything so we made another call on 12/4/ and we were told the parts have not been in yet I think we have been patient long enough in waiting for this matter to be taken care of We also have paid for extra insurance on

Bought dresser 9/17.Drawers will not stay shutCalled twice and emailed their warranty centerNever once got the promised call back to set up repair
bought dresser 9/with a year warrantyFirst called customer service 7/I was promised a call back to set up repair with in hoursNever got a callSent an email and called again a week laterOnce again, a promise to call back that was never fulfilled

I purchased a bedroom suite and when it was delivered, the chest of drawers was damaged and I was given the option to either have a technician come out and repair it or have a new one delivered laterI chose to get a new one deliveredAfter a few days, I went back to the store to inquire when my new chest would be delivered and I was told that it had to be ordered and it wouldn't be in until the following monthI complained to the company that no one ever called me to let me know what was going onThey apologized and refunded my delivery chargesThen, within a week my wife received a call to set up delivery on the new chestAt the time, I was never told that this was the damaged chest that they repaired and not a new oneShortly after that, after I opened the blinds in the bedroom, I noticed a huge "X" that showed after light from the window reflected the imageI took a picture and went back to the store and was told that it would either be repaired or replacedShe gave me a c

new furniture received with damages Repair not satisfactory and does not match what I was initially told
I contacted customer support on August with a complaint on new furniture that was received damaged two large desks had issues with the drawers not latching and a bookshelf was not properly aligned customer support sent out a technician to determine best course of action for repairs on August Technician indicated that the desk drawers needed replaced and the entire bookshelf needed replaced When the technician left I signed a form that indicated only damage details and was told once again that my drawers and bookshelf would be replaced I suspect that at a later date the technician report was amended with additional information to specify replacement and parts needed, however as the company does not give copies of the signed form to customers at the time of signing I have no way to prove this I was later contacted by customer support around august

I purchased Lazy Boy furniture and have had multiple problems Some have been addressed However the recliner continues to have the same issue
Please ask the company to read the history I have had several service appointments whereby I have to take off work They had removed the chair for a week and supposedly replaced a defective part Upon returning the chair, it not only continues to have the same problem, it is worse In addition, there are no call backs when leaving messages on their customer service I finally talked with a Clarence who said a SAW rep would contact me to again do an in-home service review I never got the call I left more messages at Morris, with no return call and finally reached someone today (I think her name was *** or ***) She told me to call SAW and I refused I asked to talk to manager but she was going into a meeting I then instructed the rep to have SAW call me which they did and stated there was an appointment set for March 3rd o

Customer service issues with refund of purchase when items were picked upManager promised immediate refund once in their posession and still nothing
Merchandise was picked up by Morris already
I purchased a $table and it was delivered damaged (they hid the damage with a marker) When we noticed it we called *** and he was supposed to get a replacement and several weeks later they could no longer get a replacementThey magically found one once I posted to Facebook and then proceeded to bring another damaged table to meThey offered to send out a repair tech to see if he could fix it and was unableI called 5x over weeks and *** never called back so I had to go through customer service for him to get on the phoneHe agreed to return the items and promised they would credit my money back the day they picked updays later they still have not credited my money backI emailed *** and he had the store call me and they still did not credit all my money back

Bought Table from AshleyHave had problems with the glue coming apart and bibles forming on the table
I purchase this table from Ashley Furniture in September of Within months I had a service complaint out for bubbling of the tableThey sent a tech out who states the tables glue failed, and could not be fixedI called Morris back to find out when they table would be replacedThey told me the issue was my fault, and would not be replacing the tableAfter much back and forth, they sent another tech out who confirmed the same thing, glue failed, cant be fixedThis time Morris refused to replace the table and wanted to be able to fix itI agreedThey took the table for over a week
When the table was returned, they used a different type of finishing color on the table (does not look the same- now looks like someone took permanent marker over the table in different areas.)
I called and complained then about the different coloring of the tableThey told me too bad

On 9/26/Morris agreed to refund protection plan as it was sold to us, still have not received the refundCalls and emails are not being returned
On 8/12/we purchased several pieces of furniture with Salesperson *** *** he offered the Guardian Protection Plan, which we initially declinedHe explained that if unused you simply request a refund of the entire amount after the yearsI did so in August of I spoke with *** *** whom contacted the corporate office on my behalf* *** from the Fairborn OH office contacted me on 9/26/to say we would be refunded via the original form of payment (credit card)On 9/27/*** contacted me again to say since it had been so long the corporate office would be mailing a check and I should expect it in a few weeksI waited what I thought was a more than reasonable amount of time to check the status of the refundI emailed *** seeking other contact info on 10/19/I did not hear backI was finally