Morris Furniture

Poor service and product not fixed
I paid with a cardI have my paperwork can email it

On January during delivery of furniture we purchased at Morris Furniture (Springdale Ohio), our hardwood floor was damaged The delivery person photographed the damage and submitted the information to the store After many-many calls to the store this issue has not been addressed by the store They say they are working on the problem but never call or update us Very frustrating*** *** was the person who I spoke with on the phone and he offered no help after repeated calls
Product_Or_Service: sleeper sofa

Corefuses to remove old mattress/deliver new mattress to bedroom; privacy violated; General manager not helping; corporate not calling back
11/7/16: We purchased a mattress set & paid for delivery to the bedroom & removal of the old mattress 11/12/16, delivery man, *** asked "to see where the mattress was going", we took him to the room*** walked directly to the bed & said there was "an exoskeleton of a bedbug" (a very dead, dried up husk of an insect) on the mattress & immediately took a picture, with his cell phone without requesting or receiving permission first This took about seconds
We returned to the foyer as *** declared that "you have bedbugs" & that he can't go back up the stairs, can't go back into the bedroom & can't remove the (quote) infested mattress" "You have to clean this house from top to bottom." *** then asked where "on the first floor of the house or in the garage" we wanted him to put the new mattress set; repeatedly & with increasi

I've had two things delivered, and both times the deliveries were late without a phone callThe contract says they will charge a fee if no one is there to take delivery, so it's a shame that they don't hold themselves to the same standards

Never received a billing adjustment or partial refund for the cushions on my special order couch and damaged chair that are wrong
On 1-7-we ordered a couch and a over sized chair from Morris Furniture company on *** **We paid The manufacturer is King HickoryOrder #*** *** *** was our salespersonWe received a call in March stating our couch was in, but our chair is missing in the warehouseThe couch came with the wrong style of back cushionsI was instructed to keep the couch and new cushions could be orderedThe trash man had already taken my old couch so I kept the new couch After several phone calls I made to the warehouse the week after the couch was delivered a Morris employee told me my couch wasn't missing it was waiting to be repairedNo one could tell me why a chair that has never been in my home needs to repairedAfter filling out a survey from Morris Furniture I received in my email I got a phone call on a Saturday from a ***

Deliviery date was set 3+ times Purchase was made in October Items have not yet been delivivered
Myself and my mother (*** Bryan) Purchased a piece living room set, a piece sectional, and a bed frame and bedside table All of these sets were purchased on separate dates I set the deliviery date up for december 3rd It was confirmed december 1st On the second of december I was notified that the shipment was not coming Then I was called back and told only a portion was coming (the piece living room set) and the sectional had not been made Then my mother notified me that they had called her and told her that the sectional had been delivered to someone elses house and that was the true reason it wasn't delivered So a portion of my sectional was actually delivered Since then I have set up different delivery dates for the remainder of the furniture and they have all been canceled by morris furnitre for various reasons and rescheduled This is unacceptable

Morris very specifically said furniture purchased would be free if at least 69% of eligible Ohio voters voted on 11/8/16, they are not honoring this
We were at Morris Home Furnishings on 11/5/looking at furniture Morris encouraged me to purchase furniture/goods during their "Vote for Free Furniture" promotion Sales reps *** *** and *** *** indicated that if 69% of eligible Ohio voters voted in the November election, our purchase would be free They indicated that 67% of eligible voters voted in the presidential election in 2012, so it would be very possible that 69% would vote on November 8, They indicated that if 69% of eligible voters voted according to the Ohio Secretary of State, we would receive a check for the amount of our purchase minus taxes and delivery feesWe made the purchase on 11/4/under this agreementThe Ohio Secretary of State has indicated that 69.32% of eligible voters voted on November 8, (that is preliminary and will go up

Delivery has been a disasterThree incorrect or damaged deliveriesPoor customer service and no compensation for inconvience on companies behalf
My husband I ordered over $worth of furnitureThe first delivery couch was damagedCalled guest services and supposedly was to receive half of the delivery cost and 10% back per couchSecond delivery couch had a rip in it, was offered $but it would be sold as it and I would lose all services to itDeclined and a part was ordered that I'm still waiting on to fix the couchThis past Saturday 7/29/after waiting days prior for the itemOnly for Ashley to deliver the wrong bed and put a hole in my wallWent to Ashley furniture and spoke to the General manager which offered no assistance but a bunch of excusesWouldn't honor the price of the item when selected, even though they gave us the wrong bed and priceI'm severely upset and dissatisfied

Changed delivery time on year old mother times before delivering a used,bent,holy,hairy box spring and a mattress with huge yellow stain and wear
Husband and I purchased a mattress and box springs from Morris Backroom Furniture for my year old mother They changed the delivery time three times in the same day from 3-pm to pm to actually delivering it around 5:pm She signed off but when we went to help her dress the bed, we noticed the box springs was bent causing the mattress to stick up in the center and bow down in other places When we lifted the mattress, we saw long black hairs, worn places a hole and lots of frame damage The mattress has a huge yellow stain, about feet in diameter, with signs of wear and other spots and dark places I called the store Guest Services twice and left messages, with no response even though the recording says they will return the call in the next business day I then called and left a message for a sales representative She

*** ***
*** *** ***
*** *** *** XXXXX-XXXX
March 2,
Revdex.com
** ** *** *** ***
*** *** XXXXX
Dear Sir:
Enclosed is a copy of a complaint letter I sent to Morris Home FurnishingsI purchased a lift chair in August of last year and since the first week in December I have not been able to get the manufacturer warantee honored by this companyIt has now been months and I am still at square one
I would appreciate your looking into the reasoning that this company cannot assist me in getting the appropriate repair done for the lift chairI live alone and I have a need for this equipment
Given the long time perhaps they could offer a refund since they do not seem to be able to get this chair functioning
Sincerely,
*** ***

Consumer Neglect
I purchased (1500$) a couch set ( large recliner, small) from Ashley's Furniture in Columbus (Sun Center) on 9/3/16, and it was delivered on 9/6/When one of my recliners (small) were delivered it came completely BROKEN! They did not even make sure the couches were working before they left my houseI called to let them know and they told me it would be another week or two before they would come back outOnce they scheduled me, they changed my appointment time THREE TIMES IN ONE DAY causing me to have to leave and go to work as they were not there in the morning as promisedFast forward a week later and someone FINALLY came to look at my couchHe said THE WHOLE ENTIRE BOTTOM NEEDED REPLACED AND IT WOULD TAKE 2-WEEKS TO GET THE PARTS TO FIX IT! I told them that was completely unacceptable and they needed to replace this ASAP.The manager at Sun Center was semi helpful and said he could replace it for me and take HALF OFF THE COUCH but it wouldn't be until

Threatened by the delivery men (police got involved)I did not receive the services I paid for and the delivery men damaged my purchase
Two delivery men damaged my doorway when delivering a Darcy Stone sofa and loveseat that I purchased from Ashely Furniture.I requested multiple times that they remove the feet from the sofa so they would not inflict more damage on my doorwayFinally they did and when the sofa and loveseat were in my living room and the delivery man was putting the feet back on, he was doing a sloppy job: the feet were crooked and not tight and I spoke up about thisHe then responded saying if I didn't like his work that he would take both the loveseat and sofa backHis spite was shocking to meI had waited a week for delivery, I paid for these items, I did not want what I paid for to be taken away over a sloppy job and a spiteful delivery manI began to feel uncomfortable and I asked both delivery men to leave my houseThey refusedThey refused to leave my h

By far the worst shopping experienceThis company managed to lose the same piece of furniture two timesTwice the delivery was scheduled and confirmed my text message and E-Mail confirmationOnly to receive a call stating, the furniture was lost
Needless to say, I won't be back

We were delivered a broken table and they are refusing to replace itWe also had missing items in our other orderManagement will not respond
On January 16, we purchased a dining set, a bedroom set, and a mattress totaling $from Morris/Ashley furniture (SO#***)
We received the first delivery of a mattress and the dining set on FebBefore signing off on the delivery, we asked to see the table opened and operated as it has a butterfly leaf (PO#***)When the delivery guys attempted to open it, it would not openThey called it in noting that it was brokenThey also noted it in our account and made us sign it saying that someone would contact us to replace the tableWe were not given an option to send it backWe were told we had to keep it and someone would contact us with further instructionsWe did not receive a phone call and called the customer cr after 3-days of not hearing anything backThey told us at this point that they could

I ordered a recliner from Morris on Wilmington Pike which I paid $for The correct chair did not come and I tried contacting customer service, but they keep saying they can't do anything because it was a special order The chair is now broke after having it not even months I have waited weeks for a technician to come out He can't fix it and said it would probably be another month for him to get parts I have tried calling customer service to see about getting another chair or a refund and they keep saying there is nothing they can do My family has always shopped at Morris, but we will not be going there any longer I would not recommend it to anyone

Furniture Delivered Damaged, not completely assembled by delivery personnel and issues with quality and craftsmanship of the furniture
We purchased the following furniture from Morris on Nov 2016: Bedroom furniture, Clinton Chest, Clinton chesser, Castella Bed Dining room furniture, Crescent table, Six Charleston Chairs, Oasis Buffet The bedroom furniture pieces were not immediately available for delivery On Feb the bedroom furniture was delivered Upon delivery we notice a corroded knob on the chest and a damaged bed rail On Feb we went to Morris Furniture with photos of the damaged furniture On Feb we spoke with *** *** in Customer Care (CC) regarding the damaged furniture We sent photos of the damage via email per her instructions After no response was received we called CC on Mar Between Mar and Mar we called and left messages to contract us regarding the status On Mar we spoke with *** *** and explained t

I need some additional time on this, another days would be appreciated

Found a product to purchase only and quoted a price but then told it would be a different price
I found a sofa and ottoman (***) on the website and had seen it in the store earlier in the week I contacted Morris to order the items and was told they were available but would take approximately two weeks to ship Agreed on the price including a warranty and delivery charge The total that I was quoted was $1,At that time I was given a phone number to call and make payment and schedule the delivery When I did, I was told that they had the floor model available, which I did not want and had discussed with the previous employee that I did not want At that time, I was told that it would be a custom order and would cost about $more It does not state this on the website and is advertising I feel scammed They are advertising item that are not for sale and at correct pricing

We purchased a new sectional and after it was sand the delivery team left, we started to remove the tags and found a number of defectsI returned to the store and met with the Salesperson and the General Manager and they agreed to replace the furnitureDelivery was set for Dec15, but the day before, I was told that corporate is refusing the exchangeSo, they have your money, they deliver furniture with defects and refuse to make a correction
Well, it's only a few thousand dollars, right? As someone who is known to be vocal, I can promise Ashley/Morris that I will do whatever I can to impact their bottom lineThey're a large company, however with the help of blogs, Facebook, LinkedIn (I have 22K+ connections) I can and WILL, share my experience with thousandsGiven that people talk, the number of people that will be made aware will grow, exponentiallyCertainly enough to cause them to lose a few potential customersOh, and since it's under $5000, I can file a small claim with the court and if nothing else, it's another platform that will allow me to make more people aware of their standard business practice of "screw the customer."

Contacted Guardian (insurance offered by Morris Home Furniture) concerning damages on my sectional that I purchased on 02-21-2015, order # ***
I contacted Morris on 07-08-about getting someone out to my home to look at damages on my sectionalI was told to contact the insurance company that was purchased when I bought the sectionalI then contacted Guardian and informed them of tears in the fabric and framework issues with an armrest and the wedge pieceThey finally sent someone out after a month to look at the damagesThe repair guy came to my home on Monday August 6thHis name was ***He then proceeded to take the material apart from the armrest and then tried to use a brace to hold together the armrest and the couch together and while screwing the screws in, the wood ended up splitting, causing even more damages trying to just get a temporary fix doneHe then proceeded to say that he could not fix the problemHe also mentions that he could not fix the tears